My room was not cleaned or towels refreshed or coffee refilled
Looks new, clean and ready for guest.
Hotel placed. $150 hold on my account after saying it would only be $50... supervisor couldn’t explain why there system made the mistake .. he was not apologetic about anything! Not very good customer service! Probably won’t be back to this property!
Have you ever didn't a night in someone's basement? If so, this hotel will feel familiar... Just no.
Located in Little Rock Medical District within a mile (2 km) of Little Rock Zoo, Four Points by Sheraton Little Rock Midtown is within 2 miles (3 km) of other popular sights such as War Memorial Stadium. This 3.5-star hotel has 264 rooms and welcomes guests with a restaurant, an outdoor pool, and a 24-hour fitness center.
Enjoy a bite to eat at the hotel's café, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with room service.
The 264 rooms have an array of amenities, including microwaves, refrigerators, and coffee makers. 49-inch TVs come with cable channels, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Free weekday newspapers, free local calls, and safes are also available.
Four Points by Sheraton Little Rock Midtown features an outdoor pool, a children's pool, and a 24-hour fitness center. You can take advantage of free parking, along with a free area shuttle. The 24-hour front desk has multilingual staff ready to assist with luggage storage and dry cleaning/laundry. Other amenities at this golf hotel include free WiFi in public areas, a conference center, and a 24-hour business center.
My room was not cleaned or towels refreshed or coffee refilled
Looks new, clean and ready for guest.
Thank you for your kind review. We are pleased that you had a pleasant stay and hope to see you again soon.
From your rating it appears you had a bad experience. We apologize is this is the case.
Hotel placed. $150 hold on my account after saying it would only be $50... supervisor couldn’t explain why there system made the mistake .. he was not apologetic about anything! Not very good customer service! Probably won’t be back to this property!
We apologize for this mishap and are sorry that the supervisor did not express the concern that he/she should have. I would like to explain that the incidental charge should be $50 for each night so if you booked for 3 nights it should have been $150. If this is not the case please let me know.
Thank you for the rating!
Have you ever didn't a night in someone's basement? If so, this hotel will feel familiar... Just no.
We are sorry you did not have that good of an experience during your stay at our hotel and that you felt like you were in a basement.
Thank you for providing valuable feedback on your most recent stay at Four Points Little Rock Midtown. We hope we can serve you again should your travels bring you back to Little Rock.
Thank you so much for the positive review.
I apologize that the cleaning standards during Covid were not relayed to you during your stay. We will resume full refreshing of rooms after the 26th but until then offer refresh only upon request.