Karen at the front desk was unbelievable! She took us to the airport because we couldn't get a cab or a lift!
Double billed me for parking
Clean
Room had bedbugs.
Considering Embasy’s reputation, my initial thoughts are that this stay was rather neutral, vanilla. Staff was great, but over for the cost not impressive room, etc. I will explore other options next time but will consider staying again.
Parking is an issue.
Too much soap left in the laundry and towels. I'm allergic to soap. Made my skin break out. Due to the high humidity the bathroom door in 533 swelled and couldn't be opened fully and the closet door, hung with mirrors was too heavy for the track it rode on. I constantly felt that an accident was imminent. Really it was a nice stay overall, but you wanted to hear the flaws. Doug James
The best part of this property, and why I stayed here, is their amazing breakfast, with made to order omelettes, pancakes, waffles, as well as biscuits and gravy and a variety of other breakfast options. The biggest downside is the rooms are dated and in need of a refresh - the shower is just average and as a 6'1" man, I have to duck down a bit to get the water to hit the top of my head due to the placement of the shower head. All in all, great stay though.
We had stayed here before and were excited to do so again. Paid a lot for this hotel because of our past experiences. What we did not know was that they were hosting a convention of high school coaches from the state of Nebraska and they like to drink a lot of beer. The happy hour for this one night we were there was PACKED and coupons were being handed out so people didn't over-drink. It was loud, crowded and full of non mask wearing coaches drinking excessively. Not ideal for our family of 3 with a kid.
I was charged for 2 bottles of water ($8.00) that were in the room. There was no signage that there would be a charge!
The room had paint peeling off of the ceiling, the couch was broken, and the shower head hits mid chest. However, the bed was very comfortable.
Located in Downtown Lincoln, Embassy Suites Lincoln is adjacent to Lincoln Children's Museum and within a 5-minute walk of University of Nebraska-Lincoln. This 252-room, 3.5-star hotel has free breakfast, an indoor pool, and a 24-hour gym. Centrally located in Lincoln, the hotel is connected to the convention center, and a short walk from Great Plains Art Museum and Lied Center.
Free continental breakfast is included with your stay and awaits you each morning. You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. For a nice break, mingle with other guests at the free daily manager's reception.
LCD TVs come with cable channels and pay movies, and guests can stay connected with WiFi. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Other amenities include kitchenettes, MP3 docks, and sofa beds.
Guests staying at Embassy Suites Lincoln enjoy an indoor pool, a 24-hour gym, and a sauna. Parking is USD 11 per day (USD 19 per day for valet parking)—but if you prefer not to drive, catch a ride in the free airport shuttle at scheduled times. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, dry cleaning/laundry, and securing valuables. Additional amenities include free WiFi in public areas, a spa tub, and conference space.
Karen at the front desk was unbelievable! She took us to the airport because we couldn't get a cab or a lift!
Double billed me for parking
Dear Gerald, Please accept my sincere apologies for our billing error. This is certainly not indicative of the way we do business; it was an isolated error. I’m sorry for any frustration this caused you. We appreciate you staying with us and hope to see you on a return visit. Sincerely, Bryan Sullivan General Manager
Clean
Dear Cory, We appreciate your kind review and are glad to know you enjoyed our hotel while you were our valued guest. We hope to see you again should your travels bring you back to our area. Best, Bryan Sullivan General Manager
Room had bedbugs.
Dear Kelly, I apologize we didn’t meet your expectations. The safety and well-being of our guests and team members is always a top priority. We’re focused on industry-leading safety practices. The room referenced has been inspected and found clear of pests by external experts. We’re committed to maintaining exceptional guest experiences. You can expect high-quality accommodations, great service, and a comfortable environment. Thank you, Bryan Sullivan General Manager
Considering Embasy’s reputation, my initial thoughts are that this stay was rather neutral, vanilla. Staff was great, but over for the cost not impressive room, etc. I will explore other options next time but will consider staying again.
Dear Nick, I appreciate you acknowledging our nice staff even though you did not find us to be a good value. We appreciate our guests taking the time to share feedback, both positive and areas of opportunity. Thank you for taking the time to share your review with us. Best, Bryan Sullivan General Manager
Parking is an issue.
Dear Art, We appreciate you taking the time to let us know you enjoyed your visit and I've noted your feedback regarding parling. Thank you for choosing us. Best, Bryan Sullivan General Manager
Dear Daniel,Thank you for taking the time to reflect so kindly on your experience and for praising our dedicated associate, Karen. We're pleased you were so satisfied with the service provided. We look forward to welcoming you back again soon for another great stay.Best,Bryan SullivanGeneral Manager