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Recent guest reviews

always choose Best Western to stay at ..clean and welcoming ...great staff !

Bunch of kids partying in the parking lot... little worried about my vehicle

Room was clean, breakfast was on point, big place. Pillows where nice too. Not to soft not to hard.

booked 2 rooms for four guests... 136 and 138. Showers backed up in both rooms causing shower delays. Chap at front most helpful and accommodating... did the best he could in a Saturday night situation- he needs to be complimented. Nothing could be done to my satisfaction at the time as I booked through a '3rd party'. Understood. However the fact remains I expected the basics and nothing more. I was told upon checkout from the pleasant morning chap the my concerns were noted from the night before, and that if I was to get any kind of satisfaction the manager would contact me via e-mail. Now back home I have received nothing. Regards, Jeff

Clean, quiet, comfortable, easy to get to. Would recommend.

the staff was really nice and helpful. I had no complaints about the hotel.

it was nice and clean. the pool and hot tub was nice.

The gentleman at the reservation desk was very nice & professional. The room was clean but not quality furnishings and the bed was very firm. The back entrance could use some TLC. They had the perfect cafeteria set up for breakfast but all three juices were watery which was remedied when the staff was informed. Overall, we were very tired and it was a clean place to sleep for the night.

Because this booking was just an overnight pit stop on the way to another destination, we weren't looking for luxury. The rooms did seem clean, but the bathroom fixtures could use some updating: tub stopper not functioning, porcelain scratched, mounted hairdryer had electricity cutting out during use. Also, TV reception was weak or non-existent, and Wi-Fi did not function properly. The staff was pleasant, and morning breakfast provided a good start to a long day of driving.

Nicely remodeled hotel. Great staff. Bed was good. Breakfast was fine.

Room was very clean, comfortable bathroom was clean and spacious. Staff was exceptionally friendly at front desk when we checked in. Overall excellent experience. AC unit in room was a bit noisy but not a major problem. I would definitely stay here again.

Check in staff was great!! Room was great and comfy. We had fun at the pool but the hot tub was very dirty and had plastic easter eggs floating in it. Breakfast was very enjoyable and location for the hotel for us was perfect!!

The area was convenient, which is why we chose it. The staff were very friendly, and the breakfast was good. The non-smoking room definately smelled of smoke. Also, more outlets were needed for plugging in my phone and computer and blowdryer.

Fantastic experience! great Staff! Even though it is a little older the place was spotless and guest services and cleaning staff did a great job. The breakfast was very good each morning and a great way to start the day. Felt very safe since various police officers training at a nearby school were staying there as well. I never even heard any of out neighbors , even when the place was full and I was on the bottom floor!

Older building, but well kept. Breakfast was a big disappointment. Room was quiet and clean.

Room was her clean!!! The breakfast was great, one of the best! Great indoor pool!

Nice hotel great breakfast big indoor pool comfy beds

Eastern Bypass Richmond KY

Hotel highlights

  • Free on-the-go breakfast
  • Free WiFi and wired Internet in public areas
  • Free parking
  • Indoor pool

Best Western Richmond Hotel places you within a short walk of Richmond Centre Mall and within a mile (2 km) of EKU Center for the Arts. This hotel has 141 rooms and welcomes guests with conveniences like free breakfast, an indoor pool, and free self parking.


Dining

Free on-the-go breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 6:30 AM to 10:00 AM.


Rooms

Best Western Richmond Hotel's 141 air-conditioned rooms provide microwaves, refrigerators, and coffee makers. Guests can expect to find LCD TVs with cable channels. Bathrooms have hair dryers and free toiletries. Other amenities include free local calls, ironing boards, and desks.


Property features

At Best Western Richmond Hotel, guests enjoy an indoor pool, a fitness center, and free WiFi in public areas. If you drive, take advantage of free parking. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include a conference center, a 24-hour business center, and coffee/tea in a common area.

Room options

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 King Bed | Sleeps 2

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (2nd Floor)

2 Queen Beds | Sleeps 4

Standard Room, 1 King Bed, Accessible, Bathtub

1 King Bed | Sleeps 2

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave (1st Floor)

2 Double Beds | Sleeps 4

Guest reviews for Best Western Richmond Hotel

Everyone (7) Couples (20) Business (1) Family (22) Friends (3)
5
Family Business Business

always choose Best Western to stay at ..clean and welcoming ...great staff !

By on Aug 6, 2019

Review comment responded on Aug 6, 2019

Thank you for your review and your business, we look forward to seeing you in the future.

4
Business Business

Bunch of kids partying in the parking lot... little worried about my vehicle

By on Jul 27, 2019

Review comment responded on Jul 30, 2019

Taco, We apologize for not meeting your expectations during your stay with us. We hope you will give us another chance in the future to give you a perfect 5 of 5 stay with us.

4
Everyone

By on Mar 24, 2019

Review comment responded on Apr 1, 2019

Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

2
Everyone

By on Mar 4, 2019

Review comment responded on Apr 29, 2019

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

4
Family

Room was clean, breakfast was on point, big place. Pillows where nice too. Not to soft not to hard.

By , from Detorit on Feb 27, 2019

Review comment responded on Feb 27, 2019

Thanks for staying with us. We appreciate your feedback!

2
Everyone

booked 2 rooms for four guests... 136 and 138. Showers backed up in both rooms causing shower delays. Chap at front most helpful and accommodating... did the best he could in a Saturday night situation- he needs to be complimented. Nothing could be done to my satisfaction at the time as I booked through a '3rd party'. Understood. However the fact remains I expected the basics and nothing more. I was told upon checkout from the pleasant morning chap the my concerns were noted from the night before, and that if I was to get any kind of satisfaction the manager would contact me via e-mail. Now back home I have received nothing. Regards, Jeff

By on Dec 2, 2018

Review comment responded on Dec 5, 2018

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

5
Everyone

Clean, quiet, comfortable, easy to get to. Would recommend.

By , from Minneapolis, MN on Nov 15, 2018

Review comment responded on Nov 16, 2018

Thanks for staying with us. We appreciate your feedback!

4

nice people.

Everyone

the staff was really nice and helpful. I had no complaints about the hotel.

By on Nov 28, 2016

Review comment responded on Nov 30, 2016

Dear Valued Guest - Thank you for leaving us a great review and we are pleased that you enjoyed your stay with us! Our staff works hard to make sure that we exceed your expectations and so we are thrilled that you found our staff to be helpful! Please come back and see us!

5

best western never lets us down.

Everyone

By , from Dewittville, NY on Nov 10, 2016

Review comment responded on Nov 11, 2016

Teresa - Thank you for a great review about your stay with us! We work hard to make sure our guests leave happy and ready to return to our property! We appreciate your kind words and loyalty to our brand!!

4
Couples

it was nice and clean. the pool and hot tub was nice.

By on Nov 2, 2016

Review comment responded on Nov 7, 2016

Dear Valued Guest - Thank you so much for staying with us, we are glad to hear you enjoyed our pool and hot tub as well as found our staff friendly!! Please come back and see us!!

Best Western Richmond Hotel

100 Eastern Bypass, Richmond, KY 40475
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