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This hotel is lovely. The rooms are clean and quiet and the complimentary mini bar is nice. However, I was very disappointed about the pricing for breakfast. On checking in we were shown a rate that did not include breakfast and this amount was blocked on my credit card. Every morning, during breakfast, I had to sign a bill and add a tip. This gave me the impression that I was being charged for the breakfast I had. One morning we skipped breakfast as we were not feeling well. On checking out, the breakfast for this day was still on the bill and we were told it was included. I complained about this because brrakfast was listed as a seperate item on the bill, and not included. We were told that breakfast was "compulsory" in our rate. Also, during breakfast, bottles of water were placed on the table by the waiters with tags hanging. Water during breakfast costs extra. You have a free minibar in your room, juices, smoothies, tea and coffee for breakfast, but water costs extra. This is not expected in such an upscale hotel.
amenities were nice, room service, breakfast, all good. one thing I did not like was the room itself. The flooring was loose and potential for trip hazard. the flooring had released from the subfloor, and become soft. The Hotel itself was beautiful, just a little disappointed in the actual room. the floors were dirty in some areas around the vanity.
I was charged when sire stated I would not be charged until I arrived. I hadn’t even arrived and was charged 10/29 and my arrival date was 11/2 today is 10/31 I called to see if they would use that towards my arrival and they said that was a fee for no show. My trip wasn’t till 11/2! I would not recommend anyone to stay here. I’m a business owner and this was poor customer service. If your traveling to Mexico read the reviews!
Highly impressed with the services; quick and efficient. It's also a beautiful hotel; modern and artistic. The location can't get any better, right in the center of the city and walking distance to shopping and dining.
The restaurants and food service was exceptional. Rooms were always cleaned and the check in was very fast. Really enjoyed the bartender and his friendly service. Will stay here again in the near future.
Location - good . Zona Piel is a 8 min walk , and the old part of the town with charming plazas and churches is 20 min walk in the opposite direction. Rooms - modern , clean , relatively quiet , fairly spacious , nice shower with plenty of hot water . Staff / service - very good . We arrived at the hotel at 7 am after an overnight flight from TIJ, and I was so thankful that they granted us a super early check- in - much appreciated. Breakfast- excellent - lots of choices , friendly staff at the restaurant- great juices / smoothies, great hot items . I would stay at this hotel again
We are from a international brand company, “Pioneer” and from day one Carolina has been there to solve our questions or issues, she is the best sales representative we have ever worked with, have not had any issues with reservations, nor transportation, anytime we need to make adjustments or changes, she is there with a smile to help. Hotel is very nice and luxurious, well recommended for your business or personal needs!
Great place centre of Leon. Close to shops and resturants. Ground trasportation is right in front of the hotel. Hotel restaurant great place to eat. Price is not too $$ which make it if you don't want to walk looking for a reaturant.. good loaction.
Very nice hotel with great service. We really liked the included breakfast. It was very good! I wish they would have told us there was a wedding there though. The music from the wedding was extremely loud until 2am!
Very nice hotel. What makes it extra special is the roof top sports bar in the evening. Amazing spot to relax after a long day of work. The food is very good, great work out facility and relaxing well maintained pool area.
HS HOTSSON Hotel Leon places you within a 15-minute stroll of popular sights such as Plaza del Zapato Commercial Center and Leon Stadium. This 211-room, 4.5-star hotel has a full-service spa along with an outdoor pool and free in-room WiFi. Centrally located in Leon, the hotel is connected to a shopping center, and a short walk from Plaza Piel and Museum of Art and History of Guanajuato.
In addition to a restaurant that serves breakfast, lunch, and dinner, there's also a sports bar. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. Buffet breakfast is offered for a fee each morning from 6:30 AM to noon.
HS HOTSSON Hotel Leon's 211 air-conditioned rooms provide free minibar items, iPod docks, and coffee makers. 40-inch LED TVs come with cable channels, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and down comforters, and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Free bottled water, safes, and phones are also available.
HS HOTSSON Hotel Leon features a full-service spa, an outdoor pool, and a fitness center. There's free valet parking if you drive. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, luggage storage, and securing valuables. Other amenities at this luxury hotel include outdoor tennis courts, free WiFi in public areas, and conference space.