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Recent guest reviews

I liked that breakfast was free on Friday morning but was very disappointed in the fact that breakfast cost 12.95 on Saturday and 13.95 on Sunday mornings. The hotel price jumped $50+ on both Friday & Saturday nights but the room didn’t change. Seems ridiculous to charge for breakfast for hotel guests. The hotel was worth the price on Thursday but not on Friday or Saturday night.

Service was very good and the staff was very friendly.

Excellent staff professional but also very friendly. A very nice dinner in the restaurant.

My family and I had a very nice stay . The on site restaurant was a plus . Also pet friendly . The only negatives were at registration I had a double hold put on my CC , which is a pain . Also the pet friendly rooms are near a little dog park area , but you can not go out the side door . You have to walk back to the main lobby to go out the door to walk back to where you came from . A little odd , but workable . Great staff , good food and a great time . D

Very comfortable bed. Clean room. Nice area. Fr

images on line aren't the actual rooms old rooms awful food

Disgusting brown water meant I couldn't not take a shower. They gave me a couple small bottles of water so I could brush my teeth and tried to move me to another room but the entire hotel was affected. I spoke to Holly who said she would personally relay my message to the manager who was there that night. I also left a voicemail for her asking for her to return my call and asked again when I checked out the next morning. I never heard back. When you check into a hotel, I don't think it's too much to ask to be able to take a shower. Things happen and I am reasonable but I should have AT THE VERY LEAST, received a return call.

Don't stay at this hotel. I was kept up all night by drunks in the hallway and by the tv and snoring of the guy in the next room. The doors and walls are paper thin. It was so loud the guy in the next room might as well have been in bed with me.

Was pleasantly surprised with all aspects of The Colonial. Large room, excellent fitness facility, nice outdoor surroundings and The Grille is a great place to eat and hang out. This was a great find!

I stay at the colonial at least once a month. The food is good, The room is nice and clean. I would stay here again.

We had not stayed here for several years. Found the front desk staff more friendly and helpful than previously experienced. Reorganized dining room much of an improvement, food very good , and service delightful. As we have family in the area, we used to stay at the Colonial frequently but the management and staff became less welcoming and helpful and were much more focused on their weddings and other events then on the individual traveler so we decided to find an alternative. Pleasant surprise. We will try again soon.

5 stars is something I do not think I have ever done before. This hotel is a gem! The lobby is remodeled and classically furnished. The rooms are remodeled and very comfortable. Lots of plugs which is always a plus. As all the reviews state the food in the restaurant is great. The choice is vast. I had the Mediterranean chicken, amazing. My wife had the asparagus salad which she said was the best she has ever had. My son had the ceaser wrap also great. The gym is also top rate. It's clean and has over 5 machines. There are also free weights,2 tabs, a stereo and a weight machine. There also is an indoor pool and jacuzzi! The only thing I could suggest would be more 'adult' cereals and possibly yogurt for breakfast. You can't go wrong here. It's truly an excellent hotel and value.

Place needs more lights at the Main entrance to the property. A group of us go often and All of pass the entrance at night. All the time The Place is beautiful and the new furniture in the rooms are nice. New beds are comfortable. The restaurant is great.

Very comfortable and clean. Staff very friendly The entrance to the property can be easily miss because it is dark. Can use more lighting at the entrance to the property.

Was there for a wedding. Great place for wedding reception, food was great. Room was ok, bed wasn't very comfy.

Great room for wedding reservation. Hotel used as wedding venue, perfect to not have to drive.

Nice pool and jucczi. Beautiful exercise area, comfortable room and food was very good in the on permission restaurant.

It was just about perfect. Kids had fun from the morning to night. Loved the pool and restaurant. The only part that was bad was a pizza ordered at night before the restaurant closed was so over cooked it was hard to eat and we (kids and I) had no choice but to eat it. No I did not complain, cause over all I had a great time with my family there and wasn't in the mood to get grumpy over a pizza!

Betty Spring Road Gardner MA

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Indoor pool

Located 3 mi (4.8 km) from Mount Wachusett Community College, The Colonial Hotel is within a 15-minute drive of other popular attractions like Stevens Memorial Library. This 3-star hotel has 112 rooms and welcomes guests with a restaurant, an indoor pool, and free in-room WiFi.


Dining

Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. Satisfy your hunger from the comfort of your room with room service. For your convenience, breakfast is served for a fee each morning.


Rooms

The 112 rooms are air-conditioned and have an array of amenities, including microwaves, refrigerators, and coffee makers. Guests can expect free WiFi and TVs with cable channels. Bathrooms have hair dryers and free toiletries. Other amenities include safes, phones, and desks.


Property features

Guests of The Colonial Hotel have access to an indoor pool, a fitness center, and a spa tub. If you decide to drive, there's free parking. The front desk is staffed 24 hours a day to help with dry cleaning/laundry and concierge services. Additional amenities include free WiFi in public areas, a business center, and free newspapers.

Room options

Double Room, 2 Double Beds, Non Smoking

2 Double Beds | Sleeps 4

Guest reviews for The Colonial Hotel

Everyone (9) Couples (8) Business (4) Family (13) Friends (3) Other (2)
4
Families

I liked that breakfast was free on Friday morning but was very disappointed in the fact that breakfast cost 12.95 on Saturday and 13.95 on Sunday mornings. The hotel price jumped $50+ on both Friday & Saturday nights but the room didn’t change. Seems ridiculous to charge for breakfast for hotel guests. The hotel was worth the price on Thursday but not on Friday or Saturday night.

By on Aug 31, 2019

Review comment responded on Sep 1, 2019

Thank you for your feedback! We love hearing from our guests. I am happy to hear that you enjoyed your stay and were able to take advantage of our complimentary weekday breakfast. I understand your frustration with the increase of price for the weekend on both your room and the breakfast. Our weekend breakfast has more offerings that the weekday breakfast and we have to accommodate a greater number of diners, which also means more staff is needed. Our rates do increase during our peak business times. Our hotel is more a leisure destination so our prices tend to increase on weekends and during our busy times of year. I encourage you to check back with us often as there are many times of the year you can get a great deal on a stay with us. I hope that we will see you again.

5
Everyone

By on Jul 22, 2019

Review comment responded on Jul 24, 2019

Thank your feedback. I am so happy to hear you enjoyed our hotel. Please visit us again soon.

4
Families Families

Service was very good and the staff was very friendly.

By on Jun 2, 2019

Review comment responded on Jun 3, 2019

Thank you for your feedback. Our staff works hard to provide the best customer service possible. They will be pleased to hear you enjoyed your stay. I hope that you will visit us again in the future.

5
Everyone

Excellent staff professional but also very friendly. A very nice dinner in the restaurant.

By on Oct 6, 2018

Review comment responded on Oct 26, 2018

Thank you for taking the time out to review our hotel. We are happy to hear you enjoyed your time at the Colonial Hotel. We look forward to welcoming you back next time you are in the area. Have a great day, Jodi Esquivel Front Office Manager Colonial Hotel

4
Everyone

By on Sep 23, 2018

Review comment responded on Nov 15, 2018

I just want to take a moment of your time to say how much we appreciate you staying with us here at the Colonial Hotel. We know you have a lot of options when traveling to the area and we greatly appreciate you choosing our hotel. Thank you for sharing your comments with us. Feedback from our guests enables us to continually improve and exceed our service standards. We look forward to welcoming you back to our hotel soon!

4

new experience

Everyone

My family and I had a very nice stay . The on site restaurant was a plus . Also pet friendly . The only negatives were at registration I had a double hold put on my CC , which is a pain . Also the pet friendly rooms are near a little dog park area , but you can not go out the side door . You have to walk back to the main lobby to go out the door to walk back to where you came from . A little odd , but workable . Great staff , good food and a great time . D

By on Feb 24, 2018

Review comment responded on Feb 28, 2018

I just want to take a moment of your time to say how much we appreciate you staying with us here at the Colonial Hotel. We know you have a lot of options when traveling to the area and we greatly appreciate you choosing our hotel. Thank you for sharing your comments with us. Feedback from our guests enables us to continually improve and exceed our service standards. I apologize for any inconvenience you may have experienced while you were here with being double charged as well as the pet area. I will share your feed back to our team, so we can work on a solution for the future. We look forward to welcoming you back to our hotel soon! Please do not hesitate to contact me directly. It would be my pleasure to assist you when your travels bring you back to the Gardner area. Kindest Regards, Jodi Esquivel Front Desk Supervisor Colonial hotel

5
Everyone

Very comfortable bed. Clean room. Nice area. Fr

By on Jan 16, 2018

Review comment responded on Feb 2, 2018

I just want to take a moment of your time to say how much we appreciate you staying with us here at the Colonial Hotel. We know you have a lot of options when traveling to the area and we greatly appreciate you choosing our hotel. Thank you for sharing your comments with us. Feedback from our guests enables us to continually improve and exceed our service standards. We look forward to welcoming you back to our hotel soon! Please do not hesitate to contact me directly. It would be my pleasure to assist you when your travels bring you back to the Gardner area. Kindest Regards, Jodi Front Desk Supervisor Colonial Hotel

2

images of on-line are many years old

Everyone

images on line aren't the actual rooms old rooms awful food

By , from Boston, Mass on Apr 4, 2017

1

management does not care

Everyone

Disgusting brown water meant I couldn't not take a shower. They gave me a couple small bottles of water so I could brush my teeth and tried to move me to another room but the entire hotel was affected. I spoke to Holly who said she would personally relay my message to the manager who was there that night. I also left a voicemail for her asking for her to return my call and asked again when I checked out the next morning. I never heard back. When you check into a hotel, I don't think it's too much to ask to be able to take a shower. Things happen and I am reasonable but I should have AT THE VERY LEAST, received a return call.

By , from Los Angeles on Mar 1, 2017

1

couldn't sleep at all! paper thin walls and doors!

Everyone

Don't stay at this hotel. I was kept up all night by drunks in the hallway and by the tv and snoring of the guy in the next room. The doors and walls are paper thin. It was so loud the guy in the next room might as well have been in bed with me.

By on Jan 29, 2017

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