My room was dated, in poor condition (rips in headboards and couches. The room was filthy, dimly lit, and horribly dated. The tub was broken (the whole reason I got the room)
We stayed in a suite in the residence tower. It was quiet and safe.
If you calling for cleaning 3 day's and after 3 day's someone just asking whats?? I don't think so this is ok! Service
Nice rooms. Definitely would recommend
Not really running this like a hotel … should be a bit clearer when you book - our room was never serviced in 3 days - front desk constantly manned by one person - always a line , no house phone, no concierge, no ability to request towels / housekeeping when missed. Got a memo style notice about building water turnoff during stay - understand real life maintenance - just found this to be an ancillary to resort services room opportunity- didn’t understand that when I booked. Room / view was cool - mid floor location , no welcome gift or upgrade , very little interaction once I got there … I had stayed at plans last year right after reopen - it was well staged, clean, less smoke, helpful energy of employees … was excited to go back … this experience, meh.
No hot water. only slightly warm.
This place dirty, need remodel room. Bed is no good
Has trouble sleeping from loud music, let the reception know about it, also the Mountain View was the parking lot view instead. The balcony wasn’t accessible either.
worst housekeeping service, we were 3 people in a room had to ask 3 times to come and prepare the sofa bed, it only took them 4 hours to prepare the bed, by then its midnight the house keeping manager was nasty and with the worst attitude!!! it's a shame a nice property with a terrible service.
My room was nice! Just a lot of dust around electrical outlets. Like a build up of dust!
Kitchen is not equipped at all. Even though you see the balcony, it's locked and there is no window to open to get fresh air. We ended up not staying in this hotel. At least the crew were nice to refund us the money.
Colosseum at Caesars Palace is within 2 miles (3 km) of Palms Place while other popular attractions such as Allegiant Stadium are within 3 miles (5 km). This 4.5-star aparthotel has 599 guestrooms and offers conveniences like a bar/lounge, a full-service spa, and a 24-hour gym.
Quench your thirst with a drink at the bar/lounge.
Each apartment is air-conditioned and features a kitchen and space to spread out with a sitting area. Guests can expect to find a 42-inch plasma TV with cable channels and pay movies. The pillowtop bed provides a full night's sleep, and the bathroom offers a jetted tub, a rainfall showerhead, hair dryers, and designer toiletries. Other standard amenities include an iPod dock, a coffee maker, and free local calls. Housekeeping is available on request.
At Palms Place, guests enjoy a full-service spa, a children's pool, and a 24-hour gym. Multilingual staff at the front desk are standing by 24/7 to help with tours or tickets, luggage storage, and securing valuables. Other amenities at this luxury aparthotel include a steam room, a spa tub, and a seasonal outdoor pool.
My room was dated, in poor condition (rips in headboards and couches. The room was filthy, dimly lit, and horribly dated. The tub was broken (the whole reason I got the room)
We stayed in a suite in the residence tower. It was quiet and safe.
Hello Linda, thank you for choosing Palms Place. We welcome you back soon!
Hello Jeffrey, thank you for choosing Palms Place!
Hello Ayerim, we are disappointed to hear that you did not have an enjoyable experience with us. We strive to meet the needs of all of our guests, and we are so sorry that we fell short of meeting your expectations.
If you calling for cleaning 3 day's and after 3 day's someone just asking whats?? I don't think so this is ok! Service
Hello Kazimierz, we appreciate you taking the time to provide us with your feedback as it better helps us to understand the guest experience at the resort. We're sorry to hear you did not have an enjoyable experience with us.
Thank you for your feed back
Thank you Christopher for choosing Palms Place!
Nice rooms. Definitely would recommend
Hello Crishel, thank you so much for your positive feedback and recommendation. We welcome you back soon!
Hello Alexia, thank you for your 5-star rating, we are glad you enjoyed your stay!
Hello Ron, Thank you for choosing Palms Place. We will happily welcome you back anytime.Most Sincerely,Guest Experience Team
Hello Marchelle, we are disappointed to hear that you did not have an enjoyable experience with us. We strive to meet the needs of all of our guests, and we are so sorry that we fell short of meeting your expectations. We have forwarded your comments to the appropriate departments so that they can be addressed.