Macdonald Tickled Trout Hotel4.0 out of 5.0
Recent guest reviews
Got an fantastic deal on a family room at this Hotel for the bank holiday weekend, my expectations were quite low for the price I paid but found the hotel to clean and modern with a 2 bedroom family room with plenty of space. Staff in the reception and lounge bar were extremely polite and helpful and the food was great. Can't recommended the Tickled Trout enough and will definitely return.
I have stayed here a couple of times on business as the site I look after is not far away. It is a perfectly good hotel but nothing dazzling. Rooms are clean and well presented, this time mine overlooked the river. Staff are nice and helpful. Food is good both evening and breakfast. I would happily stay here again.
Stayed here overnight on business for a training session that I was taking in the conference suite the next day. Arrived 9.55pm and it took 20 mins to check in by a trainee who had no trainer to help him - wrong keys etc- asking to many personal irrelevant questions.He told me I could only have a continental breakfast although I showed him the booking by booking.com that said FULL English breakfast - said he couldn’t help. Room was freezing (322 )had to sleep in clothes - hairs on bed!- cobwebs and small files in room. However next day a lot better- training facilities were good. I was a little late for breakfast but the staff were first class and the service spot on and they showed common sense and allowed me to have a cooked breakfast without charging extra. The decor of the hotel and rooms are good,its a shame the evening staff were not the same as the day staff. I will book the training facilities again and would certainly dine but not sure if I would stay.
Great views if you get the right room over the river. Never disappointed on food, service or cleanliness. All in all a grand place to stay whether you are away for business or just passing through. Definitely ask for a river view!
I booked this on booking.com on a genius deal that included breakfast, as the cooked breakfast is normally £17.95 I was delighted to get it for £9. When I arrived at the property and was checking in the receptionist made a point of saying I had the continental breakfast which is basically cornflakes or a croissant. I pointed out that the website did not made this clear and was told I could find it in the small print and that the way it was listed on there was nothing to do with the hotel. I had to pay an additional £7 to upgrade to the cooked breakfast which consisted of one piece of bacon, one egg a sausage and a hash brown. My room was also freezing cold as they had turned the heating off. Its clear they are trying to optimise revenue at the expense of customer experience. I wont be staying here again
I picked this hotel because of locality to a business meeting and it looked a nice place. On arrival the receptionist seemed a little vacant and couldn't find our booking. Halfway through she took a personal call on her mobile and without a word just got up and walked away in discussion with someone on the phone. She came back a few minutes later, no apology and seemed a little irritated when I asked if she could order me a cab for 30 mins later. The hotel is in a great location if you want to get back on the motorway, the rooms are very nice and the breakfast next day was ok. But wont stay again due to this rather rude lady.
An overnight stay en route to Derby. Room was compact but clean and comfortable. We had dinner which was pretty disappointing. Menu looked lovely, we ordered squid to start, four greasy squid rings with the coating falling off appeared in a conical dish, the accompanying dip was soy sauce heavy, no spicing and unpleasant, however main course even worse, fish was certainly not fresh, skin slimy not crisp, could not cut through veg (kale/broccoli) and lyonaise potato lukewarm and greasy. No sauce until asked then tasteless hollandaise, Husband's steak was tiny and overcooked. We complained politely and had £13 removed from bill, Macdonald usually good hotel so we asked about food. Apparently usual chef not on but we were reassured chef on at breakfast which we had pre-paid! Breakfast in contrast was lovely, hot tasty and no issues. Bad dinner spoilt our stay a bit, but comfy bed and good breakfast restored our humour! If chef is off at least warn customers food is not usual standard and presentation.
We decided to have a stopover on a drive south from Scotland. My partner had stayed here a few times and recommended it. So we booked it through central reservations and got what we thought was a reasonable deal that included bed, breakfast and evening meal. However, when we arrived and tried to explain the deal we had been offered no-one was aware of it. On checking out the following day we still had not resolved the issue and spoke to Mark the manager. Everyone we spoke to made us feel like we were trying it on or were just mistaken. Eventually Mark agreed to investigate. Turns out we were right but sadly we are still waiting for the appropriate refund. A very disappointing and unnecessary experience. With regard to the hotel it is not as good as it was on previous visits. The room was fine. Breakfast was a bit disappointing, the continental selection did not as good as we would normally expect. The evening meal was good although service was a bit sporadic. All in al it is an ok hotel but in our opinion expensive for what it offers.
Many hotels claim to be dog friendly and aren't. The Tickled Trout is. We stayed for 2 nights with our 3 (Labrador sized) dogs and were made very welcome. We were given a room with a quick exit to toilet the dogs last thing at night and first thing in the morning. Four tables in the reception and bar are dog friendly so we could take them to breakfast (and had no need to leave them unaccompanied in the room). Receptionist was very knowledgeable about dogs and very welcoming and other staff able to advise of good walks (with off lead) straight from the hotel. Hotel requires that you provide dog beds and authorise £50 damage deposit which I have no problem with (and the deposit was returned with no quibble). £15 charge per dog per night - again, I have no problem with this when dogs are genuinely provided for. Also dog waste/poo bin in car park; well thought out.
The positives - reception staff brilliant, the waiting staff at breakfast really good and the location is great for motorway travellers. Breakfast was good although tea and coffee are from a machine. The not so great - room was freezing, carpet had crumbs on it from biscuits or something (not nice in bare feet). There was an in room menu but you had to walk to the reception to order anything as there is no phone in the room! Useless. Bathroom was clean but anyone of average size will struggle to sit comfortably on the toilet - it’s all of 2 inches from the wall! The towel rail is so near to the door that you need to take all the towels out before you can close the door. So, great staff who need congratulations on working in a hotel with distinctly average everything else. It’s a step up from Travelodges but Premier Inn actually do this kind of accommodation far better. Very poor for a MacDonald hotel as others have been rather good. Needs some sensible money spent on it.
- Free WiFi and wired Internet in rooms and public areas
- Free parking
- Onsite dining
- Laundry facilities
Located within a leisurely stroll of Brockholes Nature Reserve, Macdonald Tickled Trout Hotel is within a few miles (5 km) of Museum of Lancashire. This 4-star hotel welcomes guests with 98 rooms and conveniences like free in-room WiFi, free self parking, and a conference center. It's on a river and also near Deepdale and Harris Museum and Art Gallery.
Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. Start your day off right with continental breakfast, which is served for a fee from 7 AM to 9:30 AM.
All of Macdonald Tickled Trout Hotel's 98 air-conditioned rooms provide coffee makers, phones, and ironing boards. LCD TVs come with digital channels, and guests can stay connected with free WiFi and wired Internet. Other standard amenities include hair dryers and desks.
Guests of Macdonald Tickled Trout Hotel enjoy access to free WiFi in public areas, 5 meeting rooms, and a conference center. If you drive, put free parking to good use. The front desk is staffed 24 hours a day to help with dry cleaning/laundry and luggage storage. Additional amenities include coffee/tea in a common area, express check-out, and a terrace.
Reviews from Trip Advisor
68.0% of guests recommend this hotelTotal of 1672 reviews