Macdonald Tickled Trout Hotel4.0 out of 5.0
Recent guest reviews
Stopped here for Blackpool illumiations. Very friendly staff .woman on reception very very helpful. Nothing to much trouble. Very clean and tidy great place to stay!!!! Food in restaurants very good indeed.
My mother who is a pensioner and I stopped here last weekend. It was clearly a busy day with various coach parties and football visitors but we had booked well enough in advance I booked and paid for a twin room Which I checked with reception on arrival Reception then said yes twin but we’ve put you in the family room it’s bigger and better It was late and we were tired The room had one lovely comfy double bed and what I can only describe as a fold-out kids bed against the wall (for age 4-9 probably) for me That is what I had to sleep on! As I couldn’t and shouldn’t have to share with my mother Not my interpretation of a twin room or anything like what I paid for My mattress was only 8 inches off the floor whilst my mother’s bed was double that 16 inches off the floor Very uncomfortable nights sleep So disappointed
We arrived at the tickle trout on Wed 1st Nov at 11pm after a 4.5 hour drive There were 6 other people from another group checking in at the same time before us. Before the receptionist starting checking the other people in she yells mine and my colleagues name at which point we respond 'yes thats us". The receptionist gets on to the phone probably to her manager and says 'those 2 are here what do you want me to do?' She puts phone down and continues very slowly checking each one of the group of 6 in very slowly. Eventually it's our turn and she apologises and informs us that the hotel is overbooked and that we need to go to another hotel. At this point I challenged why they said us wait in a queue for over 14 minutes to be told this news. Suzanne response was 'it wasn't 15 minutes'. Suzanne was a trainee so I actually blame the person at the whoever her manager was and the person she spoke to on the phone who clearly was hiding. We requested that we speak to manager but were told that there isn't a manger on duty. This was clearly a lie as all hotel will have at least a DM on site at all times. My colleague then started challenging whether a room had been confirmed at the other hotel, the price difference, and whether 2 seperate rooms had been confirmed. Suzanne then had to call the other hotel to confirm the price and the booking. We were told the other hotel was £30 extra which we refused to pay. The other hotel would accept an IOU from the Tickle trout and wanted full payment settled. Eventually we were given £30 cash from the tickle trout to pay the difference at the other hotel. I've stayed at The MacDonald Windsor for 2 nights and had a lovely experience but the whole experience with the tickle trout has put me off the Macdonald group.
Deluxe Room was comfortable enough but the heating had not been turned on for our arrival, returned after dinner and it was still not working, Receptionist treated me like an imbecile but eventually said she would get someone up right away, (8.30) no show by 10.00, retuned to reception and she sent a barman up with a small heater, too little too late. Dinner was grim, can't figure why they call this the "Scottish Grill", menu unexciting, service poor, food less said the better, but bill not outrageous. Well located for stop off on the motorway but I don't think I will hurry back.
I arrived at the hotel on a Sunday at 3.45pm to be told that they're have a problem and that my room wasn't ready for me and when I asked how long the reception couldn't answer. However this did explain why there were so many unhappy looking people around the reception area. I decided to go and wait in bar where I received a free pint and only because I asked for it, it wasn't offered. I waited in bar for an hour and 20mins before going to reception to get an update as they didn't come to me, only to be told it still wasn't ready. I eventually got to my room just after 5.35. On arrival at the floor I was on the corridor was full of empty trays, bottles, bedding and rubbish. I later on asked reception for assistance to get the heating in my room working, only to be told that there appears to be a problem and that it will be reported to maintenance in the morning. In the mean time I had to remain in a cold room as all the electric heaters they have had already been issued. I therefore either say with my coat on or went to bed. Unfortunately I can't remember what the restaurant or food was like as the above is foremost memory i have.
Stayed here several years ago and enjoyed it so booked a one night stay to break our journey to Chester last weekend.Hotel is conveniently located to M6 motorway and has a garage/shop outside. Stayed in a family room that was comfy but needs updating. We had a river view, as requested. It was lovely but the window and frames were black with condensation. This would only take a good clean and a quick paint to resolve and look so much better. It was nice having a proper bed for my son and not a camp bed. Bathroom doors need replacing too. Did'nt bother with breakfast as we wanted to sleep in.We had a drink in the bar and used the £10.00 credit which you get when you book direct. Did'nt have wine as the cheapest was £9.00 for a small glass! Nice comfy sofas to relax. Hope to return again when in the area.
Stayed here and I have to say on the face of it it looks good, so the bad bits first Rooms need updating badly, mine had dodgy repairs to the bath and the bed cover had a massive hole in it! And it’s freezing I didn’t sleep well as there was no heating in the room The good bits Excellent staff, really friendly and helpful, cracking g bar and restaurant, the food is super for a chain hotel, it’s conveniently located for travelling businessmen too. The black pudding scotch egg and the rump steak I had were perfect Just lacks in a few areas is all
On the surface this appears to be a glossy, high brow hotel, however it requires some serious updating in key areas just to make it fit for purpose. Checking in and out was a laborious and frustrating process because of the inadeqate IT systems being used. After waiting what seemed an eternity I gave up on getting a receipt. The room and ensuite were a good size, unfortunately there is no air conditioning and the room became quite stuffy, so I opened the window. This just exacerbated the major problem with this hotel, the constant penetrating thrum from the M6, throughout the night. It is truly mind bendingly bad and earplugs don't lessen the impact, even with the window closed! In addition, the quality of the mattress was truly awful, it was like a board, even with a mattress topper and it offered no comfort or support. These two factors made for a truly awful night. As regards food, I agree with others, the restaurant is overpriced. I had the continental breakfast which was poor value for money, watered down juice and cheap pastries. It’s my view that this hotel flatters to decieve, but I’ve learnt my lesson and I won’t be returning, Premier Inn for me!
To explain - I was surprised the standards are so high given that this is primarily a one stop overnight and business hotel. Rooms spacious and was quiet , feather pillows! iron, ironing board etc,good lighting, smart bathrooms with baths. Public areas smart and with corners for confidential chats! Bar meals are very good value and portions are northern. Staff very pleasant. Breakfast spread to suit everyone, cooked full English the most popular it seemed. Could reduce plastic use - my pet hate - tiny bottles of toiletries.
We stayed at the Tickled Trout for one Sunday evening. We stayed in a family room which was spacious and well presented. The room was L-shaped so that we had a little privacy from our children but were still able to hear what they were up to! Reception staff were helpful, polite and professional. Would love to stay here again!
Reviews from Trip Advisor
68% of guests recommend this hotelTotal of 1625 reviews