The new management was pretty pushy and rude. We had a great experience checking in and then the cleaners and staff kept looking for problems. We smoked on our porch the first day not realizing it wasn’t allowed on the property and quickly apologized letting them know it wouldn’t happen again. We never smoked on property or in the room a single time after that. We always try to be respectful. Later they kept bugging us and accusing us of smoking in the hotel. They charged us a $300 smoking fee without saying anything to us, no reason, and when we called they said one of their staff members saw us smoking. Not possible. They also kept charging us for stuff randomly without communication or consent. Charged 2 extra parking days for no reason other than they “thought” we were staying longer when the check out date is clearly in their system. It almost felt as if we were being picked at. I have never felt like that with a hotel. It is a small place with only about 20-15 rooms and small staff so they were a little too in our faces about everything. Overall it was a great location, affordable, and so much stuff to do within walking distance. You can tell the place is older. The pictures make it look luxurious but in person it isn’t as great. Renovations are cheaply done and not everything works.
Great location. Room was great, amenities were perfect.
Our room wasn’t ready for an hour. The hotel is old with old mattresses and furniture. Lots of street noise
If you are more than 2 people, this space may feel tight. The bed is in the middle of the room in between the small kitchenette and living room area. The living room area is split with a couch against the wall that is disconnected from the chairs and small table and the couch doesn't face the TV. We had hoped to make meals in the room since we had a stovetop, but the space wasn't comfortable to do so. The small patio was nice to sit out on. The hotel is off a very busy, highly trafficked street. Located one block from the Ralph's which was convenient. Short walk to the downtown area.
Such a unique property for a private getaway. I love the architecture of the rooms. Having a kitchen and BBQ outside is amazing. Very private. The property in itself is under disrepair. Many broken, scratched, neglected aspects of the property. The older woman at the desk is incredibly rude but the younger employees are fine. I do believe the property is needing to be sold due to a loan default so I can only hope the new owners keep the property as a boutique hotel and bring it back up to standard. I've been here many times and the disrepair continues to get worse...but I have hope there will be proper hospitality management soon with a sale.
Arriving late at night, it was rather confusing that we needed to go down the street to get the key from a hotel (possible I missed that in instructions while booking). Everything was great, except for a very glaring issue-the sheets were possibly the worst I have ever encountered at a hotel. I have stayed at motels with better sheets. Staying at a hotel, there is an expectation of nice sheets and bedding (arguably most important part of a hotel stay). The bottom sheet was incredibly scratchy (damage from a washer or just incredibly old), but the cost of the stay and quality of everything else made the horrible quality of the sheets stand out.
I like that it is a very short distance to the beach. Also it is close to stores. A small concern i had though is the parking gate is always open, so not much security, but the area is safe.
This place is really great! We loved it! The location is ideal. The air conditioner is quite loud though. Everything else is lovely
The building itself is nice. However, the bed sheets were not laundered (we found lots of hair all across the bed under the pillows plus fake eyelash!! Front desk was quick to rectify it. The bathtub floor was "icky". We like the courtyard, however, being next to a busy street (Pacific Coast Highway) was an issue (can also hear the cars from inside the room). There was a major gap in the blinds so at night anyone on the street could see us (the inner shade was missing) and you wake up early in the morning because of the brightness from the sun!
Big room, excellent location in Laguna, if you want Ocean view they have more expensive room to offer.
Design was nice. Staff friendly. Pretty bare bones but clean and style was good close to beach and shops
Right across from the beach, cool Rooms ... easy check in .. would stay again
Great location, walking distance to a grocery store, which is great because you have a fridge in your room.... Walking distance to a handful of restaurant and of course right across from the beach!
14 West places you within 2 miles (3 km) of popular sights like Heisler Park and Victoria Beach. This 3-star aparthotel welcomes guests with 68 rooms and conveniences like an outdoor pool, free in-room WiFi, and a gym.
Each apartment is air-conditioned and has an array of amenities, including a refrigerator, a coffee maker, and an ironing board. Guests can expect to find free WiFi and a 42-inch LCD TV with cable channels. Beds sport down comforters and the bathroom offers a hair dryer and free toiletries. Each apartment also includes a desk. Housekeeping is available on request.
Guests of 14 West have access to an outdoor pool, a gym, and free WiFi in public areas. Self parking is offered for USD 17 per night. The front desk is staffed 24/7 to help with concierge services, and answer any questions about the accommodations. Other amenities at this boutique aparthotel include a 24-hour business center, a terrace, and barbecue grills.
The new management was pretty pushy and rude. We had a great experience checking in and then the cleaners and staff kept looking for problems. We smoked on our porch the first day not realizing it wasn’t allowed on the property and quickly apologized letting them know it wouldn’t happen again. We never smoked on property or in the room a single time after that. We always try to be respectful. Later they kept bugging us and accusing us of smoking in the hotel. They charged us a $300 smoking fee without saying anything to us, no reason, and when we called they said one of their staff members saw us smoking. Not possible. They also kept charging us for stuff randomly without communication or consent. Charged 2 extra parking days for no reason other than they “thought” we were staying longer when the check out date is clearly in their system. It almost felt as if we were being picked at. I have never felt like that with a hotel. It is a small place with only about 20-15 rooms and small staff so they were a little too in our faces about everything. Overall it was a great location, affordable, and so much stuff to do within walking distance. You can tell the place is older. The pictures make it look luxurious but in person it isn’t as great. Renovations are cheaply done and not everything works.
Great location. Room was great, amenities were perfect.
Thank you for choosing to stay with us here at the 14 west hotel in Laguna Beach. Please come back and see us soon!
Our room wasn’t ready for an hour. The hotel is old with old mattresses and furniture. Lots of street noise
Sorry to hear that you did not fully enjoyed your stay. Your feedback is very important to us and has been submitted to the housekeeping department for improvement. Thank you for choosing to stay with us!
If you are more than 2 people, this space may feel tight. The bed is in the middle of the room in between the small kitchenette and living room area. The living room area is split with a couch against the wall that is disconnected from the chairs and small table and the couch doesn't face the TV. We had hoped to make meals in the room since we had a stovetop, but the space wasn't comfortable to do so. The small patio was nice to sit out on. The hotel is off a very busy, highly trafficked street. Located one block from the Ralph's which was convenient. Short walk to the downtown area.
Thank you for choosing to stay with us and we hope to see you back soon!
Such a unique property for a private getaway. I love the architecture of the rooms. Having a kitchen and BBQ outside is amazing. Very private. The property in itself is under disrepair. Many broken, scratched, neglected aspects of the property. The older woman at the desk is incredibly rude but the younger employees are fine. I do believe the property is needing to be sold due to a loan default so I can only hope the new owners keep the property as a boutique hotel and bring it back up to standard. I've been here many times and the disrepair continues to get worse...but I have hope there will be proper hospitality management soon with a sale.
Thank you for staying with us. We appreciate the high rating! We strive to ensure all our guests enjoy their stay and will continue to look into more ways we can improve. We hope to welcome you back in the near future!
Thank you for the amazing 5 out of 5 review!
Arriving late at night, it was rather confusing that we needed to go down the street to get the key from a hotel (possible I missed that in instructions while booking). Everything was great, except for a very glaring issue-the sheets were possibly the worst I have ever encountered at a hotel. I have stayed at motels with better sheets. Staying at a hotel, there is an expectation of nice sheets and bedding (arguably most important part of a hotel stay). The bottom sheet was incredibly scratchy (damage from a washer or just incredibly old), but the cost of the stay and quality of everything else made the horrible quality of the sheets stand out.
Thank you Max for staying with us. We appreciate your feedback and will take a look at your concerns. We hope to have the opportunity to have you as our guest in the near future and earn a higher rating like most of our other reviews.
Thank you for choosing to stay wth us and come back and see us soon!
Thank you for choosing to stay with us. We'd love to get more information on how we could have improved your rating to a higher rating like most of our other reviews. Feel free to reach out directly.
I like that it is a very short distance to the beach. Also it is close to stores. A small concern i had though is the parking gate is always open, so not much security, but the area is safe.
Thank you for choosing to stay with us during your recent visit to Laguna!
Thank you for for staying with us. Unfortunately, we are a non-smoking hotel and therefore have to enforce our policies. We aim for all our guest to feel welcomed.