Was great ,beach was perfect
Location and view was great. Wish there was food on Property.
The hotel in general - rooms, pool area and the sunset terrace definitely looked much older than the photos. There wasn’t even a bottle of water in the rooms and no minibar, there was just an empty fridge. The staff wasn’t very friendly. It wasn’t what we expected.
Property needs updating
The view was amazing
We loved this place so much that we booked another trip here on the second day.
Nice view, I would like to stay again.
$40/dayparking fee!!!!outrageous.
The hotel is beautiful and it is on a cliff side on the beach. I was disappointed that they did not mention all the extra fees that they charge you for after you have paid for your stay. If you don’t have an ocean front view, you will not be treated like a guest. They made my family wait until exactly 4pm to get in my room whereas they had their ocean front guests checking in from 1-4 while we had to sit in the lobby and wait. The room had been ready. They offered to help with bags for al ocean front guests but not for my family. Very poor customer service. I did not feel like a guest here.
Missed balcony overlooking the ocean..
Great location. Staff was not very friendly or timely.
The property is in an Excellent location and they have great freebys
Gorgeous location right in town on Main Beach. Staff was helpful and kind. Hotel itself is wayyy too overpriced for the low quality of the dated rooms and lack of amenities. Hidden fees galore. Left feeling like I got ripped off.
Excellent customer service. Nice and clean room. Everything was perfect.
On the beach and central location to downtown shops. You can walk to everything
Amazon hotel whit a nice ocean view Staff very friendly. Definitely will going to stay here again
I could not get the heat to work. So I had a very cold night at the hotel
Was great ,beach was perfect
Location and view was great. Wish there was food on Property.
The hotel in general - rooms, pool area and the sunset terrace definitely looked much older than the photos. There wasn’t even a bottle of water in the rooms and no minibar, there was just an empty fridge. The staff wasn’t very friendly. It wasn’t what we expected.
Dear Ecem, Thank you for taking the time to provide feedback regarding your stay. We value all our guests and hope for each one to have a relaxing time with us. We are sorry to hear that your expectations were not met during your stay with us. Thank you again for your review, we hope you might stay with us again in the future. Sincerely Judi Z. , Front Office
Property needs updating
Dear Natalia, Thank you for your post. We are working on exciting plans for our hotel in the future. We hope that you enjoyed your time in Laguna Beach! Sincerely, Judi Zavala, Front Office
The view was amazing
Dear Andrew, Thank you for posting. We agree that our location provides one of the most beautiful views of the beach and coastline in Laguna Beach and are so happy to hear that you enjoyed it. We hope that you will return for another visit soon. Best regards, Judi Zavala, Front Office
We loved this place so much that we booked another trip here on the second day.
Dear Hilary Reid, We are happy to hear that you will be staying with us again soon! Thank you very much. Warm regards, Jud Zavala, Front Office
Nice view, I would like to stay again.
Dear Yulianti, Thanks for the nice review. We agree that our Laguna Beach views are amazing, and are glad to hear that you enjoyed our location. It will be our pleasure to welcome you back again soon. All the best, Judi Zavala, Front Office
$40/dayparking fee!!!!outrageous.
The hotel is beautiful and it is on a cliff side on the beach. I was disappointed that they did not mention all the extra fees that they charge you for after you have paid for your stay. If you don’t have an ocean front view, you will not be treated like a guest. They made my family wait until exactly 4pm to get in my room whereas they had their ocean front guests checking in from 1-4 while we had to sit in the lobby and wait. The room had been ready. They offered to help with bags for al ocean front guests but not for my family. Very poor customer service. I did not feel like a guest here.
Dear Anonymous, Thank you for your feedback. We are saddened to hear of your disappointment with guest service. We apologize that you were not offered assistance with luggage, this is not typical of our friendly and helpful staff. Our goal is to make sure all of our guests have a fun and relaxing time with us. Thank you again for your viewpoint, and for staying with us. Sincerely, Judi Z., Front Office
Dear Mitchell, Thanks so much! We are glad that you enjoyed our beach. We love it too! We hope that you will visit again soon. All the best, Judi Z., Front Office