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Sutera Sanctuary Lodges at Poring Hot Springs

3.0 star property
Guesthouse in Ranau with an outdoor pool and a restaurant

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Photo gallery for Sutera Sanctuary Lodges at Poring Hot Springs

Hot springs
Palm Villa | Iron/ironing board, bed sheets
Palm Villa | View from room
Front of property - evening/night
Outdoor pool

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • Room service
  • Housekeeping
  • Air conditioning
  • Restaurant

Explore the area

View in a map
Poring Hot Spring, Ranau, Sabah, 89300
  • Place, Last POW Camp Memorial
    ‪7 min drive‬
  • Place, Arnab Village
    ‪7 min drive‬
  • Place, Kokob Rafflesia Conservation Garden
    ‪9 min drive‬

Room options

View all photos for River Lodge

River Lodge | Garden view

River Lodge

  • 1620 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Jungle Lodge

Jungle Lodge | Garden view

Jungle Lodge

  • 1442 sq ft
  • 1 bedroom
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Palm Villa

Palm Villa | Iron/ironing board, bed sheets

Palm Villa

  • 2080 sq ft
  • 3 bedrooms
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 2 Twin Beds

View all photos for Kelicap Twin Share

Kelicap Twin Share | View from room

Kelicap Twin Share

  • 100 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Serindit Hostel with 1 Bunk Bed

Iron/ironing board, bed sheets

Serindit Hostel with 1 Bunk Bed

  • 194 sq ft
  • Sleeps 2
  • 1 Twin Bunk Bed

View all photos for Serindit Hostel with 2 Bunk Beds

Serindit Hostel with 2 Bunk Beds | Iron/ironing board, bed sheets

Serindit Hostel with 2 Bunk Beds

  • 205 sq ft
  • Sleeps 4
  • 2 Twin Bunk Beds

View all photos for Palm Villa

Iron/ironing board, bed sheets

Palm Villa

  • Sleeps 6

View all photos for River Lodge

Iron/ironing board, bed sheets

River Lodge

  • Sleeps 4

View all photos for Serindit Hostel Room with Two Bunk Beds

Iron/ironing board, bed sheets

Serindit Hostel Room with Two Bunk Beds

  • Sleeps 4

View all photos for Serindit Hostel Room with One Bunk Bed

Lobby

Serindit Hostel Room with One Bunk Bed

  • Sleeps 2

View all photos for Seraya Suite

Seraya Suite | Iron/ironing board, bed sheets

Seraya Suite

  • 840 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Seraya Suite

Iron/ironing board, bed sheets

Seraya Suite

  • Sleeps 2

View all photos for Kelicap Twin Share

Iron/ironing board, bed sheets

Kelicap Twin Share

  • Sleeps 2

View all photos for Jungle Lodge

Iron/ironing board, bed sheets

Jungle Lodge

  • Sleeps 2

About the neighborhood

Ranau

Sutera Sanctuary Lodges at Poring Hot Springs places you within a 10-minute drive of Last POW Camp Memorial and Arnab Village. This 4-room, 3-star guesthouse welcomes guests with conveniences like a restaurant, a bar/lounge, and an outdoor pool.

What's nearby

  • Last POW Camp Memorial - 7 min drive - 4.4 miles
  • Arnab Village - 7 min drive - 3.7 miles
  • Kokob Rafflesia Conservation Garden - 9 min drive - 5.5 miles
  • Kundasang War Memorial - 15 min drive - 10.1 miles
  • Sosodikon Hill Kundasang - 16 min drive - 9.5 miles

Getting around

  • Kota Kinabalu Intl. Airport (BKI) - 146 min drive

Restaurants

  • ‪Warung Abang Haji - ‬1 min walk
  • ‪Onn Kee Bah Kut Teh 安记肉骨茶 - ‬4 min walk
  • ‪Ipoh Moi Hakka - ‬4 min walk
  • ‪Sunny’s Kitchen Ikan Panggang - ‬4 min walk
  • ‪Lam Hong Restoran - ‬5 min walk

About this property

Sutera Sanctuary Lodges at Poring Hot Springs

Guesthouse in Ranau with an outdoor pool and a restaurant
Guests of Sutera Sanctuary Lodges at Poring Hot Springs enjoy features like an outdoor pool, a children's pool, and a gift shop. Staff members can answer questions about accommodations, and also provide front-desk service during limited hours. Other amenities at this hot springs guesthouse include a garden and a picnic area.
20-inch flat-screen TVs come with satellite channels. Bathrooms offer rainfall showers and slippers. Ceiling fans are also included.
An outdoor pool and a children's pool are on site.

Children under 4 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

There are hot springs on site.

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Property amenities

Parking and transportation

  • No onsite parking available

Food and drink

  • A bar/lounge
  • A restaurant

Restaurants on site

  • Rainforest Restaurant

Things to do

  • Children's pool
  • Hiking/biking trails
  • Hot springs
  • Outdoor pool

Family friendly

  • Children's pool
  • Living room
  • Outdoor pool

Conveniences

  • Gift shop/newsstand
  • Limited-hour front desk

Guest services

  • Housekeeping (daily)

Outdoors

  • Garden
  • In the mountains
  • Picnic area

Spa

  • Hot springs

Accessibility

  • No elevator

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 20-inch flat-screen TV with cable/satellite channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board on request
  • Living room

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 7:00 AM - 10:00 PM
Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • This property doesn't allow pets

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM—-10:00 PM
  • Check-out: noon
The front desk is available during limited hours.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, and a first aid kit.

Additional information about polices, regulations, and more:

  • Nearby construction work may cause some noise disturbance.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Hot Poring
Hot Spring Poring
Poring Hot
Sutera Sanctuary Lodges Poring Hot Springs Ranau
Poring Hot Spring House Ranau
Poring Hot Spring Ranau
Poring Spring
Sutera Sanctuary Lodges Poring Hot Springs
Sutera Sanctuary Poring Hot Springs Ranau
Sutera Sanctuary Poring Hot Springs
Sutera ctuary Poring Hot Spri
Sutera Sanctuary Lodges at Poring Hot Springs Ranau
Sutera Sanctuary Lodges at Poring Hot Springs Guesthouse
Sutera Sanctuary Lodges at Poring Hot Springs Guesthouse Ranau

Frequently asked questions

What is there to do close to Sutera Sanctuary Lodges at Poring Hot Springs?

This guesthouse is located in Ranau, close to Kokob Rafflesia Conservation Garden, Sosodikon Hill Kundasang, and Arnab Village. Last POW Camp Memorial is also within a driving distance of 3.8 mi.

Will I be able to park at Sutera Sanctuary Lodges at Poring Hot Springs?

No, this guesthouse doesn't offer parking.

Does Sutera Sanctuary Lodges at Poring Hot Springs include a casino at the property?

No, Sutera Sanctuary Lodges at Poring Hot Springs doesn't have a casino.

Is there an indoor pool at Sutera Sanctuary Lodges at Poring Hot Springs?

No, this guesthouse doesn't have an indoor pool; however, there is an outdoor pool.

Is Sutera Sanctuary Lodges at Poring Hot Springs a good place to stay for couples?

There are plenty of amenities for couples at this guesthouse, including an outdoor pool, a bar, and a restaurant.

Are there hot tubs at Sutera Sanctuary Lodges at Poring Hot Springs?

No, but this guesthouse does have on-site hot springs.

Does Sutera Sanctuary Lodges at Poring Hot Springs feature a restaurant that includes a breakfast menu?

Yes, Sutera Sanctuary Lodges at Poring Hot Springs serves breakfast for a surcharge at Rainforest Restaurant.

Does Sutera Sanctuary Lodges at Poring Hot Springs allow pets to stay free of charge?

No, pets aren't allowed at Sutera Sanctuary Lodges at Poring Hot Springs.

Are there connecting rooms at Sutera Sanctuary Lodges at Poring Hot Springs?

No, this guesthouse doesn't feature connecting guestrooms.

Are there rooms with balconies that I can book at Sutera Sanctuary Lodges at Poring Hot Springs?

Yes, some accommodations at Sutera Sanctuary Lodges at Poring Hot Springs offer a balcony and may feature river views.

Sutera Sanctuary Lodges at Poring Hot Springs Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 38 out of 63 reviews
Rating 8 - Good. 14 out of 63 reviews
Rating 6 - Okay. 8 out of 63 reviews
Rating 4 - Poor. 1 out of 63 reviews
Rating 2 - Terrible. 2 out of 63 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

6.8/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Nur farhana

Stayed 1 night in Jun 2025

6/10 Okay

Tanya

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2025

10/10 Excellent

Michael, Leigh on Sea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Noranah

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

simply awesome

comfortable and beautiful room. very close to stream and nature. excellent breakfast !
Stayed 1 night in May 2024

10/10 Excellent

Muhammad Ali Al Siddiq

Stayed 1 night in Oct 2022

6/10 Okay

LUCY

Stayed 1 night in Apr 2022

10/10 Excellent

Sook Ping

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020

10/10 Excellent

Man Hei

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cosy and spacious chalet

Absolutely amazing!! We stayed in river lodge and everything is perfectly fine as photo shown on the apps. The large spacious glass dining area are so remarkable! The eco-friendly and tropical forest surrounding is really good for travellers who look for wellness and quietness. Inside the park provides you easy trail to waterfall and hanging wooden bridge so you don’t need to plan so much. I will definitely stay in river lodge again among all the other chalets choices
Stayed 1 night in Jan 2020

6/10 Okay

Francis J

Liked: Cleanliness, room comfort

Nice accommodation; restaurant disappointing.

We stayed for 3 nights recently. We were very happy with the room (though it was extremely close to the entrance to the park, so noisy). The restaurant was a let-down - many of the menu items were unavailable, and the cleanliness of the plates, cutlery and tables left a lot to be desired. Considering the prices in the restaurant, this was a real disappointment. n option worth considering is to eat in one of the many local restaurants just outside the gates.
Stayed 3 nights in Jan 2020

4/10 Poor

Verified traveler

Traveled with family
Disliked: Room comfort

Room not fullfill as per request

Online confirm bed type provide in bunk bed but end up with 2 single bed. Then the hotel personnel tell you their system did not know about the bunk bed requirements. I was, huh??? It’s hotel.com problem that what show was not able to communicate to hotel operators??? And, the room illustration please reflect the truth. The photo is MISLEADING! The room and bed look spacious and ok but in actual, it’s quite limited space. Pls be remember that the hotel location vs the price, it shld have being a spacious one with this kind of price.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The price is reasonable, the Palm Villas are amazing. The staff were very helpful and efficient. The location at Poring Hot springs is absolutely spectacular
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveler

Traveled with partner
Disliked: Amenities, property conditions & facilities
Sufficient if slightly underwhelming for a stay within Poring Hot Spring & Nature Reserve
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is nice and near the hot spring
Stayed 1 night in Jun 2019

10/10 Excellent

Ievgen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good choice for Poring Hot Springs

Clean and fresh hotel located right inside Poring Hot Springs National Park - you have to buy entrance ticket to access the hotel by car. Quiet at night. The staff was polite and helpful. There is a hole under the front door which a bit scared us at the check-in, however we had absolutely no issues with mosquitoes at night. Wi-Fi was only working at the lobby, no Wi-Fi in the room. Breakfast was nice. There are several places to eat in the village additionally to the resort's restaurant.
Stayed 1 night in May 2019

8/10 Good

Yew Shen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

10/10 Excellent

Poh Choo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic n clean hotspring

Rt next to the hotspring wh is ideal for us. We were always the 1st 2 as we walk there at 7am; soak for an hr b4 gg for our set bf wh is gd. Redtaurabt meals gd also. We actually booked for 1n. Extended 2nd N. Wish we could do 3rd nite. Abt the best part of our holiday here.
Stayed 1 night in Feb 2019

10/10 Excellent

Saleh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent for family

It was a wonderful experience for our family. The service was great & breakfast was nice too. The villa is of good size & very welcoming. Thank you for giving us a memorable stay!
Stayed 2 nights in Dec 2018

10/10 Excellent

Mohd Hirman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Luxurious stay, feel like stay at home

I stayed here at Palm Villa with family for two nights. After read review from guest reviewed, we decided to book this resort. My first impression were right same like others. Since we arrived late, we were directed to the villa. Check in process done in the room very smooth and quick. Resort location just beside the one of main attraction, Poring Hot Spring. We spend half day here but cannot fully explore the area. The villa is very huge. Feel like staying at home. It also clean and well maintain. Breakfast service provided at Rain Forest restaurant. I recommend you to try their Nasi Lemak. I had asked the resort to prepare a room decoration for our wedding anniversary and to surprise my wife. The resort staff Sue, Siandim, Saleha and Sahidah had done very good job. Thanks a lot for making our memorable day. Overall, even it a little bit pricey, you will not regret it. The facilties, service and cleanliness is tip top.
Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveler

Stayed 1 night in Dec 2018

10/10 Excellent

Sue.L, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We booked Palm Villa for our stay. The room was so nice, clean and comfortable.Basic kitchen. Maintenance team very efficient when we called for bathroom lighting was spoilt. We order room services for our dinner, food taste good and enjoy the meal. Breakfast is great too. Warm welcome and helpful from the friendly staff.
Stayed 1 night in Nov 2018

10/10 Excellent

Adleen, KL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

8/10 Good

Chia

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018