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ēRYA by SURIA Cherating

3.0 out of 5.0

Recent guest reviews

Was at the resort on chinese new year, booked 5 room for my big family. The hotel resort was very close to the beach. Even it was 3 star resort, i believe that the resort need some upgrading. Room and furniture looks very old. Some cracking wall,sticky floor and toilet bowl was moving. But we get the ground floor as we resquested. And the most upset thing was the breakfast spread, was serve paper plate and cup. But what can i expect for 3 star hotel. Overall just a fine stay.

Stayed for one night only, bought under Traveloka apps at good price. It seems that they had rebranding the logo, names and the front office. Staffs were very friendly and helpful. I had requested ground floor room since my mother who could'nt walk so much were together with me. we managed to get the closest room from the hotel lobby. We're so thankful. However at night we had booked a steamboat buffet set for two which the set examples were shown at the hotel lobby. What we got was a bit disappointing as we thought the portion given was just only for 1 set. we complained and they let us add the food without adding the price. we really glad that the f&b manager did that.. but maybe they need to reconsider the portion offered in their buffet set. Overall the room, our stay, and the beach cleanliness was very good. Will come again.

The location shown in their official website is wrong. You may need to search using google maps or waze. The room we get got a non-smoking sign on the door, but we know other guests have been smoking in there. This time of year is not the best time to be at the beach there. Huge have and high tide. Breakfast choice was limited and the staff can't handle high volume of guests at a time.

good and friendly staff here. the resort facility little bit old. supposed to improve. reasonable room rates for one night. recommend to doing activities here. just besides the beach and there is swimming pool

I booked a pool view rooms but I didn't get one. They changed my rooms after I refused to accept the rooms they gave. The new rooms were not as I expected and I felt frustrated. Room is not as shown on website. The staffs are quite friendly and helpful. Cleanliness was just ok. The food was tasteless, not recommended at all. You can find decent food with decent price if you just go out to the main street. Not too far away. There is Cherating Cafe and Cherating Garden. You can find delicious foods.

Stayed at the Sea View Terrace which is on the Ground Floor. Room is so-so, nothing to shout about. The breakfast was extremely dissapointing horrible food, even the coffee was bad. The beach is decent and the Hotel has a good access to the beach which is the only Pros here.

Room is not as shown on website. For example, i can see dust on head to toe mirror. Air conditioner was not working well, the swing is not working and water dripping from the air conditioner. Breakfast was not at par as breakfast served at hotel. Hard boiled egg was frozen.

What can I say about this establishment... It is old and has past its glory times. The room where I was in had windows that cannot be shut properly. There are gaps between the frame and the window causing air-cond air to go out and vice versa. Pillows was filthy. Bed sheets had to be changed because mine had so many stains. The hotel we usually stayed is currently closed so we had to stay here, but I don't know if I would come back to this establishment again. Luckily, the housekeeping who helped us changing the sheets was really nice and she was very apologetic. Management must do something about this hotel to keep it afloat for many years to come. Please care for your workers too that they are the one who will be on the receiving end of our complaints and dissatisfactions.

Very disappointing Hotel that we stayed in. Was given a room and requested for a room change however the Duty Manager informed that they do not have any other rooms to exchange due to their full house occupancy. The reason for me wanting a room change was due to the condition of the room. Firstly, the AC was very poor in the room and cleanliness was far from poor. Showed me the second room and mentioned that all of the room conditions are almost similar and they had no rooms to change. The toilet was filthy and felt as if Housekeeping never did clean the rooms after guest checks out. Totally disappointed on the cleanliness of the guest rooms and toilet condition. Please have a look at the pictures taken. The Duty Manager doesn't seemed to be bothered towards our feedback on their property. Finally, managed to ring the GM to get this sorted out. Thank you En Raja for sorting this. Please look into the cleanliness of your property and on the customer service at your Front Desk. Totally disgruntled on the one night NIGHTMARE of stay . Will never return nor recommend this property to anyone!

Very dissapointed with trip. I was given a first ground floor room to the pool. The room was very noisy until 2am midnight!! Even i had made a request earlier for a quite room. The room was not properly prepared as there's no small towell and the floor was sticky. I had requested for early check in but the receptionist mention the check in only allowed at 3pm. When i'm back to hotel after lunch, people already start check in as early as 2.15pm! The pool was very small and crowded with people. This was the first and last visit here.

Km 32.5 Jalan Kuantan/Kemaman Cherating Pahang

Hotel highlights

  • Free breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Located 2.9 mi (4.6 km) from Cherating Turtle Sanctuary, ēRYA by SURIA Cherating is within a 10-minute drive of Cherating Beach. This 113-room, 3-star hotel has an outdoor pool along with free in-room WiFi and free self parking. Pantai Cherating is also nearby.


Dining

Free breakfast is included with your stay. Enjoy a leisurely bite to eat at Bunga Padi, the hotel's onsite restaurant. Order from room service to satisfy your hunger without leaving your room.


Rooms

All 113 individually decorated rooms provide refrigerators, minibars, and coffee makers. Guests can expect free WiFi and TVs with cable channels. Other amenities include free bottled water, safes, and desks.


Property features

ĒRYA by SURIA Cherating features karaoke, an outdoor pool, and a children's pool. There's free parking, as well as an airport shuttle (available on request). Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, tours or tickets, and luggage storage. Additional amenities include a fitness center, free WiFi in public areas, and 9 meeting rooms.

Reviews from Trip Advisor

Trip Advisor aggregated rating

32.0% of guests recommend this hotel

Total of 148 reviews