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Grand Ion Delemen Hotel

5.0 star property
Luxury hotel with a fitness center and a 24-hour front desk

Choose dates to view prices

Photo gallery for Grand Ion Delemen Hotel

Exterior
Premier Twin Room | 1 bedroom, in-room safe, desk, blackout drapes
Aerial view
Penthouse | Living area | LCD TV
Indoor pool

Reviews

7.2 out of 10
Good

Popular amenities

  • Breakfast available
  • Room service
  • Gym
  • Pool
  • Laundry
  • Housekeeping

Explore the area

Map
Jalan Ion Delemen 1, Genting Highlands, 69000
  • First World Plaza
    ‪3 min drive‬
  • Genting SkyWorlds Theme Park
    ‪4 min drive‬
  • Genting Highlands Premium Outlets
    ‪11 min drive‬
  • Subang (SZB-Sultan Abdul Aziz Shah)
    ‪63 min drive‬

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Room options

View all photos for Deluxe Twin Room

Deluxe Twin Room | 1 bedroom, in-room safe, desk, blackout drapes

Deluxe Twin Room

  • 327 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Apartment, 2 Bedrooms

Apartment, 2 Bedrooms | Living area | LCD TV

Apartment, 2 Bedrooms

  • 667 sq ft
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Premier Twin Room

Premier Twin Room | 1 bedroom, in-room safe, desk, blackout drapes

Premier Twin Room

  • 431 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Penthouse

Penthouse | Living area | LCD TV

Penthouse

  • Sleeps 6
  • 1 Queen Bed, 1 Twin Bed and 1 King Bed

View all photos for Premier Double Room

Premier Double Room | 1 bedroom, in-room safe, desk, blackout drapes

Premier Double Room

  • 431 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Living room | LCD TV

Suite, 1 Bedroom

  • 700 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Suite

Family Suite | Living area | LCD TV

Family Suite

  • 700 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Queen Bunk Bed

View all photos for Suite

Suite | Living area | LCD TV

Suite

  • 700 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Bedrooms

Suite, 2 Bedrooms | Living area | LCD TV

Suite, 2 Bedrooms

  • 1007 sq ft
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

Suite

  • 700 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Suite, 3 Bedrooms

Suite, 3 Bedrooms | Living area | LCD TV

Suite, 3 Bedrooms

  • 1356 sq ft
  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 1 Queen Bed

View all photos for Deluxe Double Room

Deluxe Double Room | 1 bedroom, in-room safe, desk, blackout drapes

Deluxe Double Room

  • 327 sq ft
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Genting Highlands

Grand Ion Delemen Hotel places you within 3 miles (5 km) of popular attractions like Skytropolis Indoor Theme Park and First World Plaza. This 611-room, 5-star hotel has conveniences like an indoor pool, free in-room WiFi, and a gym.

What's nearby

  • First World Plaza - 3 min drive - 1.0 mile
  • SkyAvenue - 3 min drive - 1.0 mile
  • Arena of Stars - 3 min drive - 1.0 mile
  • Genting SkyWorlds Theme Park - 4 min drive - 1.2 miles
  • Genting Highlands Premium Outlets - 11 min drive - 3.6 miles

Getting around

  • Batang Kali Station - 45 min drive
  • Kuala Lumpur International Airport (KUL) - 114 min drive

Restaurants

  • ‪Starbucks - ‬11 min drive
  • ‪1 Meter Teh - ‬10 min drive
  • ‪Xing Fu Tang 幸福堂 - ‬12 min drive
  • ‪Starbucks - ‬10 min drive
  • ‪Pauline’s - ‬11 min drive

About this property

Grand Ion Delemen Hotel

Luxury hotel with a fitness center and a 24-hour front desk
Grand Ion Delemen Hotel features an indoor pool, a children's pool, and a gym. Front-desk staff can answer questions 24/7, and assist with tours or tickets, dry cleaning/laundry, and securing valuables. Other amenities at this luxury hotel include free WiFi in public areas, conference space, and a business center.
Guests can expect to find free WiFi and LCD TVs with satellite channels. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Other standard amenities include coffee makers, safes, and phones.
An indoor pool and a children's pool are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Languages

Chinese (Mandarin), English, Malay

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  • Parking included
  • Free WiFi
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The price is $51
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Total includes taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Wheelchair-accessible parking available

Food and drink

  • On-the-go breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 10:30 AM on weekends; MYR 60 for adults and MYR 30 for children
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining

Restaurants on site

  • Fairy Tales
  • Kembali Kitchen

Things to do

  • Arcade/game room
  • Children's pool
  • Gym
  • Hiking/biking trails
  • Indoor pool
  • Playground
  • Rock climbing
  • Ziplining

Family friendly

  • Arcade/game room
  • Children's pool
  • Grocery/convenience store
  • Indoor pool
  • Laundry facilities
  • Playground

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 10 meeting rooms
  • 4,896 square feet of conference space
  • Business center

Outdoors

  • Garden
  • In the mountains

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch LCD TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 18 and up; guests must have received complete COVID-19 vaccination at least 14 days prior to check-in
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • One child 11 years old or younger stays free when using existing bedding

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: MYR 200 per accommodation, per night
  • A tax is imposed by the city: MYR 3.00 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for to-go breakfast: approximately MYR 60 for adults and MYR 30 for children
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM—-anytime
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.
  • Cashless payment methods are available for all transactions.
  • At check-in, guests must provide a record of full COVID-19 vaccination.
  • The COVID-19 vaccination record requirement applies to all guests aged 18 and up; guests must have received complete COVID-19 vaccination at least 14 days prior to check-in.

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Grand Ion Delemen Hotel Genting Highlands
Grand Ion Delemen Genting Highlands
Grand Ion Delemen
Ion lemen Genting Highlands
Grand Ion Delemen Hotel Hotel
Grand Ion Delemen Hotel Genting Highlands
Grand Ion Delemen Hotel Hotel Genting Highlands

Frequently asked questions

Are free cancellation options available at Grand Ion Delemen Hotel?

Grand Ion Delemen Hotel offers free cancellation on certain room rates. For additional details, look at the cancellation policy on Orbitz.

What's there to do close to Grand Ion Delemen Hotel?

This hotel is located in Genting Highlands, close to Genting SkyWorlds Theme Park and Genting Highlands Premium Outlets. You'll also find Skytropolis Indoor Theme Park and Arena of Stars within a short drive.

Is parking available on site at Grand Ion Delemen Hotel?

Yes, there is accessible parking available.

Does Grand Ion Delemen Hotel include a casino at the property?

No, Grand Ion Delemen Hotel doesn't have a casino.

Is there an indoor pool at Grand Ion Delemen Hotel?

Yes, this hotel has an indoor pool.

What do couples enjoy most about Grand Ion Delemen Hotel?

There are plenty of amenities for couples at this hotel, including an indoor pool, a restaurant, and private dining.

Does Grand Ion Delemen Hotel have a hot tub?

No, this hotel doesn't have a spa tub.

Does Grand Ion Delemen Hotel have a restaurant that serves breakfast?

Yes, Grand Ion Delemen Hotel serves to-go breakfast for a surcharge each morning at Kembali Kitchen.

Does Grand Ion Delemen Hotel allow pets to stay free of charge?

No, pets and service animals aren't allowed at Grand Ion Delemen Hotel.

Are there connecting rooms at Grand Ion Delemen Hotel?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

What is the closest airport to Grand Ion Delemen Hotel?

The closest major airport to Grand Ion Delemen Hotel is Subang (SZB-Sultan Abdul Aziz Shah), which is about 26.3 mi away.

Are there rooms with balconies at Grand Ion Delemen Hotel?

Yes, some guestrooms at Grand Ion Delemen Hotel offer a balcony.

Does Grand Ion Delemen Hotel offer wedding services?

If you plan to exchange vows during your trip, consider the wedding services available at Grand Ion Delemen Hotel.

Grand Ion Delemen Hotel Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 150 out of 518 reviews
Rating 8 - Good. 171 out of 518 reviews
Rating 6 - Okay. 85 out of 518 reviews
Rating 4 - Poor. 60 out of 518 reviews
Rating 2 - Terrible. 52 out of 518 reviews

7.4/10

Cleanliness

7.6/10

Staff & service

6.4/10

Amenities

7.2/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

2/10 Terrible

Udeni

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

4/10 Poor

Tran, Villa Park

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property need remodel and room is running down and smell badly.
Stayed 1 night in Feb 2025

2/10 Terrible

Ravind

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff don't speak english or very little. They can't even tell where things are in the hotel e.g. cafes n restaurants. The hotel looks old and rooms are not clean. The towels looked old. To top this off there was a landslide in Genting Highlands due to heavy overnight rain which caused closure of the one road going in/out of the hotel. The number they have on website rings out, as l wanted to get an update on how to get my belongings. Genting Highlands is a beautiful place but probably check the weather before you go as in our case we probably stayed two nights which wasn't required.
Stayed 2 nights in Jan 2025

4/10 Poor

Fionne, Kuala Lumpur

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Initially we booked Grand Ion Delemen, and the hotel upgrade us to Grand Ion Majestic without early notification, after we reached Grand Ion Delemen with our luggage staff told us the system isnt have our booking record, and "maybe" been upgraded to GIM, and ask us go to GIM to check in, so we have to move our luggage and go to GIM to try our luck. the construction is not completed at GIM, we can hear the construction sounds the whole day, drilling sounds is pertaining even until late night. The sound prove system is poor, we can hear clearly the noise from the next door and from the corridor, especially when kids screaming and running around. when we check out at front counter, we are on the queue, but some are actually cutting the queue, however, the front counter staff didn't advice them to queue up, instead they entertain those who cut the queue, and let those in queue wait longer.
Stayed 2 nights in Dec 2024

10/10 Excellent

lily

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place is very clean and nice to stay
Stayed 2 nights in Dec 2024

6/10 Okay

Vaibhav

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Average experience staying at the property. Staff has no clue, everyone running like headless chicken. I can see more staff managing Vallet Parking as compared customers at reception. Reception staff is not well trained. They have no SOP (standard operating procedure) to brief customers. Lifts are limited and half of them no working. Kids club not working. Gym in Tower 4 not working... as compared to the number of rooms i can feel their breakfast support staff is limited.. half of the things are either over and yet to be refilled or are cold.... Overall Average experience!!!
Stayed 2 nights in Dec 2024

6/10 Okay

yang

Stayed 1 night in Dec 2024

2/10 Terrible

Dheeraj

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible hotel

what a terrible hotel it was- so low on cleanliness and hygiene, staff was terrible and rooms were so dirty
Stayed 2 nights in Dec 2024

4/10 Poor

Ming En

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort

Worst stay ever.

The hotel lobby was located far away from main entrance. When we entered the room, there's a stench and we found hair and mould in the room. Will not stay again. The only saving grace was that there's a nice burger thatbwas sold just outisde the hotel.
Stayed 2 nights in Dec 2024

4/10 Poor

Geok

Traveled with family and small children
Disliked: Staff & service, property conditions & facilities
Had to pay MR$80/night for baby cot. Not complimentary. Paid cash for the cot & gov tax but unable to give receipt. Advised that receipt will be forwarded to email. In the room, quite a few amenities are out of order like the in room safe, the buttons for “do not disturb”, etc..
Stayed 3 nights in Nov 2024

8/10 Good

Lamphone

Stayed 2 nights in Nov 2024

2/10 Terrible

Luis

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in late, no room, let the old people to wait for an hour, tired whole day and still ask to wait. 6 of us and the amenities only have 2 towels and 1 slippers, no shampoo and no drinking water. No phone to call reception, internet not usable, need to go down and cross the street just to talk to reception. Will not be coming back or recommend this place.
Stayed 2 nights in Oct 2024

2/10 Terrible

Jermaine

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities

Old tired and lots of mold!

Was unable to stay room was old, clearly not been used or cleaned for a while and worst of all curtains were full of mold. On discovering this we refused to stay in the room and on returning to reception were half heartedly spoken to about moving room before we had to make a decision to resolve the issue which was to go stay in another hotel. Which was excellent (Swiss gardens)
Stayed 2 nights in Aug 2024

2/10 Terrible

Sarah

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is run down. Window was missing a bolt so a child could fall out. Bathroom garbage can was rusty. Cobwebs and dirty. Front desk unhelpful and sent me to the wrong bus station to buy a ticket which wasted a half day. Smells awful. Avoid this expensive dump.
Stayed 1 night in Jul 2024

6/10 Okay

Travis

Disliked: Staff & service
Not the greatest, not the worst. A bit pricey for what it is. Room booked for 4 people, could not get more than 3 towels, due to “hotel policy”.
Stayed 3 nights in Jul 2024

2/10 Terrible

Pankaj

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I rarely rate properties as bad but this one truly was terrible. We went here with our family. 2 kids and 2 grand parents. - the towers are not very accessible - the room has a kitchen counter but absolutely no cutlery or anything. No microwave or refrigerator - the staff is super unprofessional and wouldn’t help unless you yell at them - the phones and internet in our room wasn’t working and after multiple complaints no one came to fix it. We had to keep going to the reception in a different building every time. - they created such a big fuss to provide bath towels citing a pool icy of only 2 towels per room irrespective of how many people stayed there and would change $40 per extra towel. - the building is relatively new but the amenities were dirty. The room service dint clean stuff well.
Stayed 3 nights in Jun 2024

2/10 Terrible

Suresh

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Zero customer service and the property is dirty. Parking is day light robbery
Stayed 2 nights in Jun 2024

10/10 Excellent

Mohammed Rizwanul, Thornlie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely located at the top of Genting Highlands. There are some convenient shops at the ground floor if you crave late-night snacks. We stayed on tower 3. Microwave stopped working and in no time, they replaced it as soon as we reported. There are some construction happening closeby, which can be noisy at times, we were so tired that it didn't even bother us at all.
Stayed 3 nights in Apr 2024

8/10 Good

Mannan

Traveled with family
Liked: Cleanliness, staff & service, amenities
The room was generously sized and offered ample space. While the balcony provided a pleasant view, unobstructed vistas of the surrounding scenery would enhance the experience. The hotel provided mineral water and hot beverages, and we enjoyed reliable Wi-Fi connectivity. The toilet facilities met our expectations. However, we noted that the carpet in the sofa area was soiled, making it unsuitable for seating. Additionally, the corridors leading to the rooms were not adequately maintained.
Stayed 2 nights in Apr 2024

4/10 Poor

Norikazu

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I am very unsatisfied with my stay. 1. TV not working! We couldn’t watch any program on the TV 2. Water dripping from the ceiling of the toilet during raining days! I’m not on the top floor how is this happening.. poorly maintained. 3. Very noisy at night with people talking and door squeaking sound! Can’t even have a peaceful sleep. 4. I was looking forward to the exceptional view from the hotel room but the windows were not clean and moldy. 5. Hotel is located few minutes away from Skyavenue and not easy to catch a Grab service. Shouldn’t the hotel give us free shuttle bus instead of charging us? Very inconvenient especially with kids.
Stayed 3 nights in Mar 2024

2/10 Terrible

Meyy

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a construction near to the property and this was not informed in their website and nor the staff feel sorry about it
Stayed 2 nights in Feb 2024

8/10 Good

LEE YOW

Traveled with family
Liked: Cleanliness, staff & service
Transport rather inconvenient. Room layout is average. Property looks old and room sofa is tear. But the weather and environment are very good.
Stayed 2 nights in Jan 2024

2/10 Terrible

Soh

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay 3 days. No housekeeping for 2 days and rubbish left uncleared . Dirty towels were left in the rooms. Water heater not working for 2 days. When check in to the hotel, floor is dirty. Table top, cupboards and bed frame is very dusty. Likely not cleaned for weeks. Shuttle service always fully booked. Hotel should have catered for more shuttle service during peak season. Directions in the hotel not clear and confusing. From drop off point to reception to check, need to take 2 different lifts and walk across buildings to reach.
Stayed 3 nights in Dec 2023

4/10 Poor

Eric

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
Definitely not a 5 star hotel and the place was dirty. Sheets werent clean and very dusty.
Stayed 1 night in Nov 2023