The hotel has potential, but our experience was mixed. Service was the biggest disappointment — we often felt ignored when asking for drinks. We requested multiple times but rarely got them unless walking to the bar ourselves, which seemed to affect English-speaking guests most.
The non-smoking area is very small and still filled with smoke from the majority of guests, making it hard to enjoy fresh air. Entertainment was lacking and not very engaging; show schedules were only posted in elevators or corridors. However, Igho from the entertainment team was great—friendly and informative about the shows.
Food options were mismatched, like Asian dishes with Mexican sauces and vice versa. The view from our balcony was beautiful, and waking up to it was lovely. The cleaning staff were excellent—prompt, kind, and kept the room spotless with a well-stocked mini fridge. The furniture could use updates, though.
We requested a 4 AM wake-up call for our flight and never received it. No to-go breakfast was provided despite seeing it for other early travelers. Pools were very cold, and even the “heated” spa pool wasn’t warm. No hot tubs or jacuzzis.
The spa area is nice with some free features, but paid services are pricey for the location. The private beach and shuttle are convenient, though the lounge chairs are worn. Transfers cost about $70, and private tours about $250, though similar ones online are around $50 per person.