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Recent guest reviews

Although clean the property was visibly old and run down. The elevator was terrifying. The pool area was tiny and very dingy. Staff was friendly yet they were understaffed and when we needed bedding for the pull out couch we were told to come down and get it.

Front desk staff was amazing! The kids enjoyed the indoor pool. Breakfast options could have been better. No hot food unless you made toast.

Crackhead Hotel, ignore the online rating. Disgusting. Room smelled like piss! The End!

This is not in DOWNTOWN, and worst yet in a drug neighborhood!

Perfect spot. Easy to get to. Wonderful staff! The bed is amazing!

I was very impressed by this hotel. I have stayed in more expensive hotels that were not as nice as this one. The staff was so friendly and accommodating, they even offered to give me and my friends rooms right beside each other. Also, often when I stay in hotels I find that the "free" internet is impossible to connect to, or the TV's don't work. But, everything worked fine in this one. Also the continental breakfast was fantastic! I will definitely be staying here from now on when I travel through Knoxville.

The place is trash. It is disgusting and hasn’t been updated in 40 years. It smells

We attempted to link this stay with our best western rewards and the lady at check in showed little interest in helping. She write downour name and we never hard anything else about it.

It is a older building but the staff keep it very clean.

very new very modern design very classy had the feel and look of a very expensive hotel

Very nice room at a very reasonable price. Would definitely stay again the next time we’re in town.

Very clean & breakfast had good items to eat for Gluten free family members

Beds and pillows were very comfortable but the shower could have been cleaned alot better, over all great stay!

Location was good. Staff was look warm, not overly friendly. We ended up doing a little cleaning ourselves. The fridge froze over and the AC was not working properly. We were only there at night, but difficult to report issues.

There was a grocery store next door to pick up dinner. Friendly staff. Breakfast was very good and ready before 6 am

Pratt Rd Knoxville TN

Hotel highlights

  • Free full breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Indoor pool

Best Western Knoxville Suites - Downtown is located 1.2 mi (2 km) from Knoxville Expo Center and within a 10-minute drive of Knoxville Convention Center. This 58-room hotel has free breakfast along with conveniences like an indoor pool and free in-room WiFi.


Dining

Start your day off right with a free full breakfast.


Rooms

All 58 air-conditioned accommodations feature sitting areas. Guests can expect LCD TVs with cable channels, along with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Sofa beds, microwaves, and refrigerators are other standard amenities.


Property features

At Best Western Knoxville Suites - Downtown, guests enjoy an indoor pool, a fitness center, and a spa tub. You can put free parking to good use if you drive. The 24-hour front desk has staff standing by to help with luggage storage and securing valuables. Additional amenities include free WiFi in public areas, a 24-hour business center, and free newspapers.

Room options

Suite, 1 Queen Bed with Sofa bed, Accessible, Non Smoking (with Sofabed)

1 Queen Bed and 1 Double Sofa Bed | Sleeps 4

Suite, 1 Queen Bed with Sofa bed, Accessible, Bathtub (with Sofabed)

1 Queen Bed and 1 Double Sofa Bed | Sleeps 4

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 King Bed | Sleeps 4

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Third bed is a Sofabed)

2 Queen Beds | Sleeps 6

Guest reviews for Best Western Knoxville Suites - Downtown

Everyone (26) Couples (6) Family (12)
3
Family with small children Family

Although clean the property was visibly old and run down. The elevator was terrifying. The pool area was tiny and very dingy. Staff was friendly yet they were understaffed and when we needed bedding for the pull out couch we were told to come down and get it.

By on Apr 4, 2021

5
Family with small children

Front desk staff was amazing! The kids enjoyed the indoor pool. Breakfast options could have been better. No hot food unless you made toast.

By on Mar 29, 2021

1
Everyone

By on Mar 22, 2021

4
Everyone

By on Mar 7, 2021

1
Family Family

Crackhead Hotel, ignore the online rating. Disgusting. Room smelled like piss! The End!

By , from Armada, MI on Sep 19, 2020

Review comment responded on Sep 26, 2020

We appreciate the comments regarding your recent stay, and we apologize for not meeting your expectations. We are committed to providing our guests with exceptional service and accommodations, and we are sorry for letting you down. We hope you will give us a chance to make this up to you.

1
Family Business Business

This is not in DOWNTOWN, and worst yet in a drug neighborhood!

By , from Waynesville,NC on Aug 30, 2020

5
Everyone

By on Aug 24, 2020

5
Family

Perfect spot. Easy to get to. Wonderful staff! The bed is amazing!

By on Jul 8, 2020

5
Family with small children Friends

I was very impressed by this hotel. I have stayed in more expensive hotels that were not as nice as this one. The staff was so friendly and accommodating, they even offered to give me and my friends rooms right beside each other. Also, often when I stay in hotels I find that the "free" internet is impossible to connect to, or the TV's don't work. But, everything worked fine in this one. Also the continental breakfast was fantastic! I will definitely be staying here from now on when I travel through Knoxville.

By , from Wise, VA on Mar 16, 2020

5
Everyone

By on Mar 12, 2020

Best Western Knoxville Suites - Downtown

5317 Pratt Rd, Knoxville, TN 37912
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