Kilkenny Ormonde Hotel4.0 out of 5.0
Recent guest reviews
I stayed here last night after an event and then this morning before 12:00 (check out time) housekeeping knocked on our bedroom door even though we had the Do Not Disturb sign up. From experience I know that when that sign is up regardless of check out time it doesn't give any one the right to knock on the door! When we answered the door we met a very rude employee who wasn't one bit happy that we were still in the room. We then proceeded to check out and we met with a manager of some sort who made us feel like we were children when he dealt with our complaint by making fake gasping noises and proceeded to walk away and done absolutely nothing about it!! Its such a pity as some members of staff here are lovely especially the staff that were in this morning serving breakfast they were so friendly and nice and it's such a nice hotel but I'm not one bit happy with our complaint and how it was dealt with! Upon speaking with other people they said I should further my complaint but with the the reaction I got this morning I don't feel like I'd get very far!
Kilkenny what a wonderful city. there is not one negative thing that I could say about this city or it's people. excellent. as for the hotel Ormonde. we booked for 5 days b&b 5th-10th of June. breakfast was a terrible, we had five mornings it remained the same. the evening menu (bar food) was excellent. the hotel itself requires a lot of work, our room had at some point let rain in near the window, curtains and wall were stained skirting board was rotted, the door on the shower had now seal on it, so every time we showered we had to mop the floor with towels. room service: ordered a pizza, and I might add I ate it (I had a few beers) however I have never seen such a pizza, earlier that day we had a take away pizza from Dunnes stores it was beautiful. I complained when checking out and all that was said: "I shall pass that on. we have been home for 10 days and no body has even bothered to contact us. 4 star hotel! 3 would be more correct.
1 night stay last Thursday - check in was fine - room for three , really spacious , comfy bed. On our return from dinner out we had a drink in the hotel , nice seating area. Breakfast was lovely - homemade bread and marmalade really good - staff very nice & helpful. Very good value, nice hotel with Kilkenny city on its doorstep !
The hotel is very centrally located in Kilkenny and the staff were very friendly at reception and in bar. The room was spacious and comfortable and well laid out. As I was on a business trip I decided to eat in the bar / brasserie as opposed to going out. The fillet of cod must have come from the smallest cod ever caught. It was also very lonely on the plate as it was accompanied by a piece of fennel and a few (very few) peas. I pointed out my disappointment to the waitress who seemed surprised and simply said 'OK'. I ordered dessert and the burnt apple tarte tatin arrived 30 minutes later. The food really let down the rest of the very good service & facilities
I love good customer service. The hospitality industry sometimes forgets that a smile is the cheapest form of customer appreciation. They certainly have got it together here. One recommendation for this hotel however is to ask for a room out back! We had to change rooms because of the noise level out front. No issue with that by the way. Very well handled. Good food as well!
I returned to Ormonde hotel again for a midweek break with my wife. Once again I found it to be an outstanding hotel in a city centre location. Check in was very smooth everything was ready and the lady on reception was very helpful and professional. Our room was on the 2nd floor and it was a bright spacious room. We requested a room away from elevators and stairs. The breakfast the following morning was excellent and again the staff at breakfast couldn't do enough for us. There was a great choice and selection at breakfast. Parking at this hotel is across the road in Q car park and is only €5 per night and very secure. Needless to say the city itself is vibrant and attracts lots of tourists and is great for socialising. I look forward to returning again to Ormonde hotel again. It never leaves us down.
Had great weekend here in February, great location in centre of Kilkenny close to all sights and good restaurants. There is parking just opposite hotel discount for hotels resedents.Breakfast great nice selection of food very busy after 9 ideal time 8_8:30 otherwise you may have to wait 15_20 minutes. The bar food is good dinner in hotel dinning room good also rooms clean enjoyable stay.
Stayed here for 2 nights with our 5 yrs old son. Had a lovely stay,brekkie was lovely,staff were very friendly, our son had a great time in the lovely warm swimming pool. So close to everything, shops,kilkenny castle and a great outdoor playground at the back of the castle. Found a great indoor play area only 5 min drive called Playstation great spot!! Over all had a lovely stay and defo recommend a visit☺ we'll be back 😊
Again pre booked hotel by a colleague , first impressions were very good, lovely reception area with a fantastic grand piano by one of the bars. Staff were friendly and well presented. The room was huge with a very large bed and 2 singles, very spacious and well presented. Good location not far from the castle and local bars. Overall a very pleasant stay.
This is a nice, clean hotel in town center with a very airy lobby with coffee bar. The room was clean and and bed comfortable. Breakfast is included with many items but nothing special. Parking is included in the parking garage across the street for 5euros.
- Free WiFi in rooms and public areas
- Onsite dining
- Indoor pool
Kilkenny Ormonde Hotel places you within a 5-minute walk of Shee Alms House and Talbots Tower. This 118-room, 4-star hotel welcomes guests with conveniences like a full-service spa, an indoor pool, and free in-room WiFi. Centrally located in Kilkenny, the hotel is also a short walk from Tholsel and Butler House.
Enjoy dining at one of 2 onsite restaurants including Savour Restaurant, which specializes in international cuisine. Satisfy your hunger without leaving your room with 24-hour room service, or quench your thirst with a beverage at the bar/lounge or coffee shop/café. For your convenience, a buffet breakfast is served for a fee each morning from 8 AM to 10 AM.
All of Kilkenny Ormonde Hotel's 118 air-conditioned rooms provide coffee makers, free newspapers, and phones. 26-inch TVs are available for entertainment, and guests can stay connected with free WiFi. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and free toiletries. In-room massages are available, and other amenities include ironing boards and desks.
Kilkenny Ormonde Hotel features a full-service spa, an indoor pool, and a children's pool. Self parking is available for EUR 5.00 per day. The front desk is staffed 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this spa hotel include a health club, a spa tub, and a sauna.
Reviews from Trip Advisor
81% of guests recommend this hotelTotal of 1646 reviews