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Recent guest reviews

This place was an okay place to stay. The room showed a fair amount of wear but seemed clean. The gal that served up breakfast in the mornings was super friendly. It was a bit of a walk to the party area but that was fine to be a bit away for us.

I was not able to stay. Orbitz somehow changed the dates I entered when booking and I ended up with a reservation for a date when I was not in the area. Orbitz and the hotel refused to refund my payment.

I liked that it was walkable to Duval street. It was in a quiet neighborhood. The pool was a nice feature too.

Property was nice, great location location. The room was tiny and packed into a very small space. Had workers doing improvements till 11 pm on saturday night !! wasn't happy. AC went out around 2am on sunday night and never came back on, checked out at 6am !

The staff was excellent. The front desk Jair was very kind and helpful. This hotel is walking distance and rent bikes to get around Key West. It’s a charming hotel. I’ll stay again here in a heartbeat!

This is way better than staying in a traditional hotel! I was born in the South, and grew up in the Midwest. I live In the Bay Area now and I’ve missed being able to just chill on a front porch and drink a beer. Definitely coming back here on my next Key West visit.

No parking and hidden fees. It was clean no microwave staff was not friendly

Parking is limited. Room was comfortable. The bathroom could have been cleaner. About 1 mile from Duval Street. Pricey but so is every other hotel/room/motel. Breakfast was good. Staff was friendly.

It is a hotel, not a B&B, but charming in its vintage Key West architecture. Our room was smaller (133), and obviously retro-fitted to accommodate a queen-sized bed. Nicely refurbished, but an awkward layout likely due to the size of the room and large bed. There were lots of staff on site and they deserve credit for keeping it clean inside and out. Front staff a little hit-and-miss with attentiveness, but friendly and accommodating. Recommend renting bikes and exploring the island and neighborhoods. Easy to get around; lovely to explore. Even a rainy day in Key West beats any day in the office!

NO PRIVATE BATHROOM !!!!! Other people were dirty!!!!

Nothing you guys can improve. The hotel reservation did not specify that the rooms have shared bathrooms which is to nice. Also, the hotel itself smelled old and humid.

This hotel is a true gem in the heart of Key West, FL. Far enough away from busy Duval St. yet close enough to walk and enjoy it at your leisure. The staff was cheerful and welcoming :-) Thank you for this wonderful experience!

White St Key West FL

Hotel highlights

  • Walking distance to Duval Street and Ernest Hemingway Home and Museum
  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Outdoor pool

The Palms Hotel places you in Key West Historic District, within a leisurely stroll of popular sights such as Duval Street and Ernest Hemingway Home and Museum. This 32-room, 3-star guesthouse has free breakfast, an outdoor pool, and free in-room WiFi.


Dining

Free continental breakfast is served each morning from 8 AM to 10:30 AM.


Rooms

The 32 rooms are air-conditioned and have an array of amenities, including refrigerators, ceiling fans, and safes. Guests can expect free WiFi and flat-screen TVs with cable channels. Rooms also include free toiletries.


Property features

At The Palms Hotel, guests have access to an outdoor pool, free WiFi in public areas, and microwave in a common area. Free offsite parking is available if you drive. The front desk has multilingual staff that can help with luggage storage, securing valuables, and concierge services. Additional amenities include a computer station, free newspapers, and barbecue grills.

Room options

Two Queen Beds Hallway

2 Queen Beds | Sleeps 4

Standard Room, 2 Double Beds, Nonsmoking, Private Bathroom

2 Double Beds | Sleeps 4

Two Queen Beds Second Floor

2 Queen Beds | Sleeps 4

Junior Suite, 1 Queen Bed with Sofa bed, Non Smoking, Private Bathroom (Room 102)

1 Queen Bed and 1 Twin Sofa Bed | Sleeps 3

Guest reviews for The Palms Hotel

Everyone (12) Couples (3) Family (2)
4
Everyone

By on Mar 29, 2021

3
Partner Couples

This place was an okay place to stay. The room showed a fair amount of wear but seemed clean. The gal that served up breakfast in the mornings was super friendly. It was a bit of a walk to the party area but that was fine to be a bit away for us.

By on Dec 29, 2020

Review comment responded on Jan 4, 2021

Good Afternoon, Thank you for taking your time to write a review about us. Cindy is the person that serves breakfast and we are very happy to have her, she is always so nice and brings a smile to all of us! We also would like to let you know that our building is over 100 years old! It was built around 1880's and its part of the "National Register of Historic Places" which is mostly why it's a bit worn down, but that's what gives it it's Key West charm! We hope that you keep us in mind the next time you're in Key West. Thank you, The Palms Hotel

3
Everyone

By on Nov 24, 2020

Review comment responded on Dec 1, 2020

Thank you for your review! Looking forward to seeing you next time.

4
Everyone

By on Apr 8, 2020

Review comment responded on May 27, 2020

Thank you for your review, we hope to see you next time!

2
Family

I was not able to stay. Orbitz somehow changed the dates I entered when booking and I ended up with a reservation for a date when I was not in the area. Orbitz and the hotel refused to refund my payment.

By , from Maine on Mar 2, 2020

Review comment responded on Mar 2, 2020

Dear Bob, we are sorry to hear you had such a bad experienced booking online; sometimes modifications are not allowed due to the policy travelers book under such as non refundable reservations. We highly recommend buying travel insurance to avoid any issues such as this one.

4
Partner Couples

I liked that it was walkable to Duval street. It was in a quiet neighborhood. The pool was a nice feature too.

By on Feb 3, 2020

Review comment responded on Feb 3, 2020

Thank you for taking a moment of your valuable time to provide us with your feedback regarding a recent stay at our charming guest house. We are happy to hear you enjoyed our location and the short walk to Duval St.. We hope to see you next time you visit the Florida Keys!

4
Everyone

By on Jan 17, 2020

Review comment responded on Jan 17, 2020

Thank you for taking a moment from your valuable time to provide us with your feedback regarding a recent stay in our charming guest house, we hope to see you next time you visit Key West!

3
Friends

Property was nice, great location location. The room was tiny and packed into a very small space. Had workers doing improvements till 11 pm on saturday night !! wasn't happy. AC went out around 2am on sunday night and never came back on, checked out at 6am !

By on Oct 30, 2019

Review comment responded on Oct 30, 2019

Dear valuable guest, we would like to start by thanking you for staying at our guest house and for sharing your feedback. We are really sorry for the disturbances caused during your stay, and about the issue with the A/C. We welcome any additional comments or suggestions you would like to share as we constantly strive to be better, we would certainly love to continue to be your choice of accommodations for your travels to Key West. If you return to our area, we hope you’ll give us with another opportunity to provide you with the service you've come to expect

5
Family

The staff was excellent. The front desk Jair was very kind and helpful. This hotel is walking distance and rent bikes to get around Key West. It’s a charming hotel. I’ll stay again here in a heartbeat!

By on Aug 6, 2019

Review comment responded on Aug 6, 2019

Thank you so much for taking the time to write this great review of our hotel. I was so pleased that your stay with us was so enjoyable. We appreciate your feedback. We have an amazing team that are dedicated to providing great guest service. I will forward your kind words to our management team. We look forward to welcoming you back on your next trip to Key West!

4
Everyone

By on May 7, 2019

Review comment responded on May 8, 2019

Thank you for your feedback!

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