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Recent guest reviews

I was not able to stay. Orbitz somehow changed the dates I entered when booking and I ended up with a reservation for a date when I was not in the area. Orbitz and the hotel refused to refund my payment.

I liked that it was walkable to Duval street. It was in a quiet neighborhood. The pool was a nice feature too.

Property was nice, great location location. The room was tiny and packed into a very small space. Had workers doing improvements till 11 pm on saturday night !! wasn't happy. AC went out around 2am on sunday night and never came back on, checked out at 6am !

The staff was excellent. The front desk Jair was very kind and helpful. This hotel is walking distance and rent bikes to get around Key West. It’s a charming hotel. I’ll stay again here in a heartbeat!

This is way better than staying in a traditional hotel! I was born in the South, and grew up in the Midwest. I live In the Bay Area now and I’ve missed being able to just chill on a front porch and drink a beer. Definitely coming back here on my next Key West visit.

No parking and hidden fees. It was clean no microwave staff was not friendly

Parking is limited. Room was comfortable. The bathroom could have been cleaner. About 1 mile from Duval Street. Pricey but so is every other hotel/room/motel. Breakfast was good. Staff was friendly.

It is a hotel, not a B&B, but charming in its vintage Key West architecture. Our room was smaller (133), and obviously retro-fitted to accommodate a queen-sized bed. Nicely refurbished, but an awkward layout likely due to the size of the room and large bed. There were lots of staff on site and they deserve credit for keeping it clean inside and out. Front staff a little hit-and-miss with attentiveness, but friendly and accommodating. Recommend renting bikes and exploring the island and neighborhoods. Easy to get around; lovely to explore. Even a rainy day in Key West beats any day in the office!

NO PRIVATE BATHROOM !!!!! Other people were dirty!!!!

Nothing you guys can improve. The hotel reservation did not specify that the rooms have shared bathrooms which is to nice. Also, the hotel itself smelled old and humid.

This hotel is a true gem in the heart of Key West, FL. Far enough away from busy Duval St. yet close enough to walk and enjoy it at your leisure. The staff was cheerful and welcoming :-) Thank you for this wonderful experience!

White St Key West FL

Hotel highlights

  • Walking distance to Duval Street and Ernest Hemingway Home and Museum
  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free parking

The Palms Hotel places you in Key West Historic District, within a leisurely stroll of popular sights such as Duval Street and Ernest Hemingway Home and Museum. This 32-room, 3-star guesthouse has free breakfast, an outdoor pool, and free in-room WiFi.


Dining

Free continental breakfast is served each morning from 8 AM to 10:30 AM.


Rooms

The 32 rooms are air-conditioned and have an array of amenities, including refrigerators, ceiling fans, and safes. Guests can expect free WiFi and flat-screen TVs with cable channels. Rooms also include free toiletries.


Property features

At The Palms Hotel, guests have access to an outdoor pool, free WiFi in public areas, and microwave in a common area. Free parking is available if you drive. The front desk has multilingual staff that can help with tours or tickets, securing valuables, and luggage storage. Additional amenities include a computer station, free newspapers, and a picnic area.

Room options

Standard Room, 2 Double Beds, Nonsmoking, Private Bathroom

2 Double Beds | Sleeps 4

Ash Cottage Suite

1 Queen Bed and 1 Double Sofa Bed | Sleeps 4

Cottage Suite 138

1 Queen Bed, 1 Twin Sofa Bed and 1 Queen Sofa Bed | Sleeps 4

Bi-level Attic Suite

2 Queen Beds | 1 Twin Futon | Sleeps 4

Guest reviews for The Palms Hotel

Everyone (9) Couples (2) Family (2)
2
Family

I was not able to stay. Orbitz somehow changed the dates I entered when booking and I ended up with a reservation for a date when I was not in the area. Orbitz and the hotel refused to refund my payment.

By , from Maine on Mar 2, 2020

Review comment responded on Mar 2, 2020

Dear Bob, we are sorry to hear you had such a bad experienced booking online; sometimes modifications are not allowed due to the policy travelers book under such as non refundable reservations. We highly recommend buying travel insurance to avoid any issues such as this one.

4
Partner Couples

I liked that it was walkable to Duval street. It was in a quiet neighborhood. The pool was a nice feature too.

By on Feb 3, 2020

Review comment responded on Feb 3, 2020

Thank you for taking a moment of your valuable time to provide us with your feedback regarding a recent stay at our charming guest house. We are happy to hear you enjoyed our location and the short walk to Duval St.. We hope to see you next time you visit the Florida Keys!

4
Everyone

By on Jan 17, 2020

Review comment responded on Jan 17, 2020

Thank you for taking a moment from your valuable time to provide us with your feedback regarding a recent stay in our charming guest house, we hope to see you next time you visit Key West!

3
Friends

Property was nice, great location location. The room was tiny and packed into a very small space. Had workers doing improvements till 11 pm on saturday night !! wasn't happy. AC went out around 2am on sunday night and never came back on, checked out at 6am !

By on Oct 30, 2019

Review comment responded on Oct 30, 2019

Dear valuable guest, we would like to start by thanking you for staying at our guest house and for sharing your feedback. We are really sorry for the disturbances caused during your stay, and about the issue with the A/C. We welcome any additional comments or suggestions you would like to share as we constantly strive to be better, we would certainly love to continue to be your choice of accommodations for your travels to Key West. If you return to our area, we hope you’ll give us with another opportunity to provide you with the service you've come to expect

5
Family

The staff was excellent. The front desk Jair was very kind and helpful. This hotel is walking distance and rent bikes to get around Key West. It’s a charming hotel. I’ll stay again here in a heartbeat!

By on Aug 6, 2019

Review comment responded on Aug 6, 2019

Thank you so much for taking the time to write this great review of our hotel. I was so pleased that your stay with us was so enjoyable. We appreciate your feedback. We have an amazing team that are dedicated to providing great guest service. I will forward your kind words to our management team. We look forward to welcoming you back on your next trip to Key West!

4
Everyone

By on May 7, 2019

Review comment responded on May 8, 2019

Thank you for your feedback!

5
Friends

This is way better than staying in a traditional hotel! I was born in the South, and grew up in the Midwest. I live In the Bay Area now and I’ve missed being able to just chill on a front porch and drink a beer. Definitely coming back here on my next Key West visit.

By on Mar 9, 2019

Review comment responded on Mar 17, 2019

Thank you so much for staying with us at The Palms Hotel! We are glad to hear that you enjoyed our historical property :) Looking forward on seeing you on your next Getaway

3
Everyone

By on Jan 10, 2019

Review comment responded on Jan 19, 2019

Thank you for taking the time to post a review. This kind of feedback is very important and we are disappointed to learn that your time with us did not meet your expectations. We wish you had mentioned the issues that you were having with your room earlier in your stay so that we could have rectified the situation while you were here. We recognize that each individual has his or her own preference for rooms and accommodations Again, thank you for the feedback.

5
Everyone

By on Nov 19, 2018

Review comment responded on Nov 20, 2018

Thank you so much for staying with us ! We hope to see you again on your next Key West Adventure :)

2
Everyone

No parking and hidden fees. It was clean no microwave staff was not friendly

By on Apr 15, 2018

Review comment responded on Apr 27, 2018

We are sorry to hear that your stay and welcoming was not as how we would've like it to be. Property parking is very limited due to the island being small and no space for us to build a parking lot. Although the neighborhood were we are located does have free parking all around. As long as you don't park on "RESIDENTIAL PARKING" or "RESERVED" . Again we are sorry your experience was not exactly the one we would've like you to have. I would like you to give us a chance and let us know next time you are coming so I can personally ensure your comfort and satisfaction of your stay. Thank you

url importing https://www.orbitz.com/Key-West-Hotels-The-Palms-Hotel.h57655-p2.Hotel-Reviews