The photos don’t do this place justice. We were pleasantly surprised and overjoyed with the accommodations. The place is spacious and gorgeous...the layout perfect with 2BR/2Bath. The dock is an amazing location to watch the sunrise! Only downside check in is 4pm and check out 10am...an hour less on both sides than most places. When checking out we asked for a hour grace and the desk was kind enough to oblige.
The property Manager Jenny was not very friendly. The morning after our check in we asked for Sheets for the pull out couch as there were three of us and the first night my son had no sheets thankfully he brought a pillow and blanket. When we asked Jenny came out of her office by putting her foot down hard on the ground with hand on her hip with a sassy attitude BARKED how can I help? When I told her what I needed she didn’t even apologize and told us it will be taken care of although she clearly didn’t care. Other than Jenny the place was nice, close to another marina in case they are full. Well, except for the pool that is more like a hot tub not a cool pool.
Swimming pools were fine. There was no maid service during my stay. Had to strip the bed, do dishes, and take out garbage before leaving. I was not told about this before making the reservation. I never would have stayed there if I knew this.
Tremendous stay. Great location and property. Two pools, awesome bar on the dock! Really enjoyed everything about the Coconut Mallory.
We lived the location. Close to everything. Loved having 2 pool options.
nothing as i did not stay there. i tried to cancel my reservation when i could not add and extra day, and i did so within 12 hours and it was denied. orbitz did nothing and the place would not even talk to me.
Stayed here many times. The condos are nicely appointed and it on the quiet side of the island. Pool jacuzzi and marina boat bar excellent. Check in staff person Noni is fantastic and is very helpful. Love the bar too !
Horrble customer service. Recption would rather talk to each other about thete credit on credit karma and discuss there life problems than help customers.
We loved Jenny. She was exceptional 8n every way! All of the staff were 0olite and accommodating.
My husband and I spent our honeymoon last weekend here and had a fabulous time. We loved the atmosphere and staff. It was awesome to have a bar on site with a great view.
It was a very nice place for two days in Key West. Arrived late in the afternoon our key was in an envelope taped to office door. Had a little difficulty finding room. But once oriented it was no problem. We were well satisfied with the place overall. When it came to checkout was surprised we had to do all our own clean up. Strip beds wash dishes empty trash. Other wise it would be $100 added to bill. That was a first in all my travels!
Overpriced motel. Not a resort. Old and tired. Not a nice place to stay.
We were surprisingly given a free upgrade from a studio to a 2 bdrm condo. It was timely considering we were there celebrating our 35th wedding anniversary! The condo was clean, cozy, and comfy! Close to the pool which was the same!. I can't wait to return.
This is my 4th time staying @ Coconut Mallory & not sure if I'll be back. All of the rooms are slightly outdated (especially the bathrooms & balcony). To make it worse we had tiny any crawling all over in the kitchen & both bathrooms. The final straw was when we found these ants crawling all over our 8month old baby's bottle! My wife called the emergency # and reached the GM Jenny Gomez. She was not concerned about our issue and even hung up on my wife during the conversation. We never even received a follow-up call or visit from the GM Jenny. Thankfully the front desk manager Adriana moved our room & even came to check on us. Unfortunately, this room too had ants (not nearly as bad). I understand that it's Florida and there are bugs...but I've been to KW a dozen times and this was the first time I've had to deal with this. And it was made worse my the GM Jenny not caring a single bit! I realize lodging can be pricey in KW, it do yourself and your family a favor a spend a little more in order to enjoy yourself and stay stress free! I would avoid Coconut Mallory until they get their act together or at least relieve GM Jenny of her duties.
Your office staff was very friendly and helpful! Your grounds are very beautiful and well kept! We enjoyed it all and would stay again!
We had a great time at Coconut Mallory. The location made it easy to access all parts of the island. The tiki bar allowed us to meet many wonderful people. We made new friends and will have them with us for a very long time to come!
We picked this location because it was the cheapest we could find with good reviews and a kitchen in it. We stayed in the one bedroom condo. We got to Key West a few hours before check-in and luckily, they let us check in by the time we were done with lunch. The lady we had at the desk was pretty awesome. Then we walked into the room. You get an actual key, not a card for the room. So dont lose it!! The kitchen was small. Definitely not the full size kitchen I saw in some photos from previous guests. Had no oven and just 2 burners for a stove. The fridge was a deeper than usual mini fridge. The rest was pretty nice. Had a tv in the bedroom and living room. Had 1 bathroom technically but 2 split sinks and 2 split toilets. One shower. The patio was a great size. Parking was a little awkward. Since it was just the two of us staying in the room, it was just about $20 each way to and from the party side of Duval. So be prepared for that.
Coconut Mallory Resort And Marina By Kees Vacations places you within 3 miles (5 km) of popular attractions like Smathers Beach and Higgs Beach. This 34-room, 3-star condo building welcomes guests with 2 outdoor pools and conveniences like free in-room WiFi and free self parking.
Each condo is air-conditioned and features a dining area. A flat-screen TV comes with cable channels and a DVD player, and guests can stay connected with free WiFi. Other standard amenities include a microwave, a coffee maker, and a ceiling fan.
2 outdoor pools, a spa tub, and free WiFi in public areas are featured at Coconut Mallory Resort And Marina By Kees Vacations. If you plan to drive, free parking is available. A multilingual staff is on hand to help with concierge services, and offer sightseeing advice. This smoke-free condo building also has barbecue grills.
The photos don’t do this place justice. We were pleasantly surprised and overjoyed with the accommodations. The place is spacious and gorgeous...the layout perfect with 2BR/2Bath. The dock is an amazing location to watch the sunrise! Only downside check in is 4pm and check out 10am...an hour less on both sides than most places. When checking out we asked for a hour grace and the desk was kind enough to oblige.
The property Manager Jenny was not very friendly. The morning after our check in we asked for Sheets for the pull out couch as there were three of us and the first night my son had no sheets thankfully he brought a pillow and blanket. When we asked Jenny came out of her office by putting her foot down hard on the ground with hand on her hip with a sassy attitude BARKED how can I help? When I told her what I needed she didn’t even apologize and told us it will be taken care of although she clearly didn’t care. Other than Jenny the place was nice, close to another marina in case they are full. Well, except for the pool that is more like a hot tub not a cool pool.
Swimming pools were fine. There was no maid service during my stay. Had to strip the bed, do dishes, and take out garbage before leaving. I was not told about this before making the reservation. I never would have stayed there if I knew this.
Tremendous stay. Great location and property. Two pools, awesome bar on the dock! Really enjoyed everything about the Coconut Mallory.
We lived the location. Close to everything. Loved having 2 pool options.
nothing as i did not stay there. i tried to cancel my reservation when i could not add and extra day, and i did so within 12 hours and it was denied. orbitz did nothing and the place would not even talk to me.
Stayed here many times. The condos are nicely appointed and it on the quiet side of the island. Pool jacuzzi and marina boat bar excellent. Check in staff person Noni is fantastic and is very helpful. Love the bar too !
We apologize your stay did not meet your expectations. We will use this as an opportunity to improve our processes. We look forward to the chance to host another stay in the future.