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Holiday Inn Express Hotel & Suites Katy

2.5 out of 5.0

Recent guest reviews

So we picked this hotel for a conference we were attending in Katy. The facilities were modern, nice and clean, and staff was friendly. The hot breakfast was really great also! But the craziest thing, the bathrooms had NO FANS whatsoever. So when you needed to use the bathroom, there was NOTHING to block usual bathroom noises! I was bunking with 3 other ladies & when they used the bathroom, they had to turn on the sink, for privacy. THEN because there was no fan, the stench would linger, finding its way into the room.... how embarrassing! Also, the 3 ladies told me they were in the hallway, on their way to the room, when they were waiting to get into the room, they heard the neighbor pass gas! I would NOT go back to this hotel for this very reason. When I pass gas in the bathroom, I want it to be in private without the neighbors hearing me, & I surely don't was the smell following me back inside the room to assault my roommates.

MOLDY SMELL! Stayed this past weekend for an event in the area. I checked into 429. By 11:30 pm I could not take the mold smell any longer. My eyes were swollen and itching. There was no hot water to even take a shower. I almost just drove home. I called the front desk and asked if they had another room. I was told not until the morning. I said well I will not make it til morning. I said I will most likely be canceling my reservation for the next night. I was told I could not since it was a non-refundable rate. ( this was not true and even the corp. number I called right after said I would be able to cancel. they lied in order for me to stay) Shortly after they did find me a new room. The room was much better but still had a tiny musty smell. The property overall was clean..... just the room smell was bad. I will never return to this location.

Old rooms, mine both smelled bad. Not the greatest internet. Alot of noise from the highway nearby. Water was always pretty hot. Good front desk help. It was close to where I was working, so I would stay here again mostly because of the location.

stayed here during xmas family visit. i stay at hundreds of hotels a year - and many are Holiday Inn Express. It is a good value, with standard rooms, and standard amenities. It was almost empty - but the staff was good. just wish IHG group would upgrade the free breakfast - it is just shameful

We made a mistake and booked a room for about a week. We discovered our error. We tried to book a room for the week before. They were "overbooked". They have refused to give us a refund even though we have stayed in Holiday Inns all over the US. I wonder if Katy Holiday Inn is unique? Sincerely

This Holiday Inn Express is very new and contains all of the great features of a modern hotel. It is located near the Katy Mills shopping area and a number of fine restaurants. It is quite close to the new toll road that leads north to Hwy. 290 and Austin. Everything is modern, upscale and comfortable. The lobby area is nice and the rooms, particularly the bathrooms, are very clean and nice. The hallway carpeting is exceptionally beautiful. I was very impressed and would stay here again without hesitation. J. Randolph Smith Monroe, LA

Traveled for a game up in Houston, reserved HI Express Katy. Check in was a breeze, friendly staff. Both rooms where very clean. Overall the hotel is very clean. The only thing to watch out is the slippery floor in the breakfast area. Location is great fast access to Katy shopping area.

Time to stop for the night and this was it. Price wise in this area seemed very good, hotel well taken care of , breakfast bar pretty nice and stocked. Room was comfortable and clean. Just a good place to stay. Did not have a lot of time to check out the rest of the place, got to get back on the road !

The hotel is a very clean and well maintained property, with a mostly nice staff. That being said I was at the hotel for almost 2 weeks with NO fax service that I was in desperate need of due to my job. I tried to explain the true need to the manager who daily responded with it was the fault of AT&T. A snake jumped into the pool with me VERY uninvited!! LOL... I am a dedicated IHG spire elite member and just didn't feel like the manager really cared about the needs of the guests as much as most IHG properties do. I did meet the owners daughter who did seem very caring but I was checking out at the next morning:(

I would recommend this hotel and I will stay here again. Room was very clean, lobby was spotless, and the staff was very friendly. Great breakfast choice everyday and lots of it. Easy to get in and out of, plenty of parking and the parking was very well lit. Keep up the good work!

21010 Katy Fwy Katy TX

Holiday Inn Express Hotel & Suites Katy places you within a 10-minute drive of Golf Club at Cinco Ranch and Katy Veterans Memorial Museum. This 88-room hotel welcomes guests with conveniences like free breakfast, an outdoor pool, and a 24-hour fitness center. In central Katy, the hotel is also a short drive from Katy Mills Mall and Katy Park.


Dining

Free buffet breakfast is included with your stay.


All 88 rooms feature microwaves, refrigerators, and minibars. Guests can expect free WiFi and 40-inch flat-screen TVs with cable channels. Bathrooms have hair dryers and free toiletries. Other standard amenities include coffee makers, free newspapers, and free local calls.

Rooms


At Holiday Inn Express Hotel & Suites Katy, guests enjoy features like an outdoor pool, a 24-hour fitness center, and a spa tub. You can take advantage of free parking, along with an airport shuttle. A multilingual staff is on hand to assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include free WiFi in public areas, a meeting room, and a business center.

Property features

Room options

Standard Room

Twin 1 | Twin 2 | Sleeps 4

Room, 1 King Bed, Corner

King 1 | Sleeps 2

Room, 1 King Bed, Non Smoking (LEISURE)

King 1 | Sleeps 2

Room, 1 King Bed, Jetted Tub

King 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

71% of guests recommend this hotel

Total of 91 reviews