Holiday Inn Express Hotel & Suites Katy

Checked Inn on Wednesday night after I travelled up from Louisiana. Few ants but nothing to worry about. Fell asleep for half an hour and woke up to the place infested.a packet of biscuits I had open was bloody black with ants. Rang Reception from my mobile as the room phone doesn't work room 306. Have me another room then came back to se me in 306 and came out with!!! THERE ONLY ANTS DO YOU REALLY NEED TO MOVE. Unreliable I work all over the world and others places and would not expect this service in some of the third world countries I visit. Shocking. For some reason it will not let me upload videos

I was surprised to hear the neighbors across the hall from my room. They were talking in a normal loud tone and their words carried through their door, across the hallway, through my door to me. This is also on the 1-10 Freeway so you have that noise, also. I was disappointed at the breakfast service as the coffee was empty twice. In 25 minutes I was able to get one cup of coffee because people were running up when she brought out more. I mentioned to the front desk attendant that coffee should never be empty...never.

We stayed there two nights for a quick shopping trip. The hotel seems dated but not bad looking. Rooms are decent size and beds were comfortable, bathroom was clean with little amenities. Only ate breakfast once and it was Ok, (nothing outstanding) pool and jacuzzi were small and crowded. I would stay here if I do not find other higher options and at a decent price. Front desk service was great and staff were attentive.

Seamless Check in. Clean room, lots of pillows, quiet, comfy room, acknowledged by name by front desk staff, pool, fitness area, good parking lot, friendly staff, great breakfast!! My second time to stay here, will stay again!

So we picked this hotel for a conference we were attending in Katy. The facilities were modern, nice and clean, and staff was friendly. The hot breakfast was really great also! But the craziest thing, the bathrooms had NO FANS whatsoever. So when you needed to use the bathroom, there was NOTHING to block usual bathroom noises! I was bunking with 3 other ladies & when they used the bathroom, they had to turn on the sink, for privacy. THEN because there was no fan, the stench would linger, finding its way into the room.... how embarrassing! Also, the 3 ladies told me they were in the hallway, on their way to the room, when they were waiting to get into the room, they heard the neighbor pass gas! I would NOT go back to this hotel for this very reason. When I pass gas in the bathroom, I want it to be in private without the neighbors hearing me, & I surely don't was the smell following me back inside the room to assault my roommates.

MOLDY SMELL! Stayed this past weekend for an event in the area. I checked into 429. By 11:30 pm I could not take the mold smell any longer. My eyes were swollen and itching. There was no hot water to even take a shower. I almost just drove home. I called the front desk and asked if they had another room. I was told not until the morning. I said well I will not make it til morning. I said I will most likely be canceling my reservation for the next night. I was told I could not since it was a non-refundable rate. ( this was not true and even the corp. number I called right after said I would be able to cancel. they lied in order for me to stay) Shortly after they did find me a new room. The room was much better but still had a tiny musty smell. The property overall was clean..... just the room smell was bad. I will never return to this location.

Old rooms, mine both smelled bad. Not the greatest internet. Alot of noise from the highway nearby. Water was always pretty hot. Good front desk help. It was close to where I was working, so I would stay here again mostly because of the location.

stayed here during xmas family visit. i stay at hundreds of hotels a year - and many are Holiday Inn Express. It is a good value, with standard rooms, and standard amenities. It was almost empty - but the staff was good. just wish IHG group would upgrade the free breakfast - it is just shameful

We made a mistake and booked a room for about a week. We discovered our error. We tried to book a room for the week before. They were "overbooked". They have refused to give us a refund even though we have stayed in Holiday Inns all over the US. I wonder if Katy Holiday Inn is unique? Sincerely