Excellent customer service. Rooms clean and tidy.
Super nice staff! The hotel room was huge and the hotel itself was beautiful!
Check in was great- easy and friendly. The Mgr on duty was very helpful and a pleasure to work with. Stopped to have a cocktail at the bar before going out for dinner and that was a hot mess. The employee behind The bar was obviously not a bartender. Several guests had ordered mixed drinks and he could not either make them follow the recipe or find the correct ingredients. Several guest left and disappointment. We were ready to leave and he could not Close out our bill.
Everything was except for the ac. It was very loud.
Nice hotel next to restaurants, shopping centers. Movies and mall
My reservations included breakfast. It was clearly showing on my reservation but apparently it did not show on the front desk computer. The front desk person suggested that I call myself to whoever I made the reservations with and figure it out. Because shebbdoes not see it. I sent the email to the General Manager but got no response.
Toilet plumbing issues everyday, 1 elevator working (which was slow), was charged for room service which we didn't get. Had to dispute at checkout
Great hotel always stay here friendly staff. Great rooms
Muy buen hotel, genial la ubicación, cerca a un buen mall y varios restaurantes!
Katy Mills Mall is a short stroll from Courtyard Houston Katy Mills, and other popular attractions like Typhoon Texas are within a couple of miles (3 km). This 3-star hotel has 111 guestrooms and offers conveniences like a restaurant, a water park, and an outdoor pool.
You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. Get a pick-me-up at the coffee shop/café. For your convenience, a to-go breakfast is served for a fee weekends from 7:00 AM to 11:00 AM.
All of Courtyard Houston Katy Mills's 111 air-conditioned rooms provide iPod docks, microwaves, and refrigerators. Guests can expect to find free wired Internet and 47-inch LED TVs with satellite channels and Netflix. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Coffee makers, phones, and ironing boards are also standard.
Built in 2015, the brand new Courtyard Houston Katy Mills features a water park, an outdoor pool, and a 24-hour fitness center. Self parking is offered for USD 7.00 per day. Multilingual staff at the 24-hour front desk can assist with securing valuables, dry cleaning/laundry, and luggage storage. Additional amenities include a spa tub, free WiFi in public areas, and 4 meeting rooms.
Excellent customer service. Rooms clean and tidy.
Super nice staff! The hotel room was huge and the hotel itself was beautiful!
Check in was great- easy and friendly. The Mgr on duty was very helpful and a pleasure to work with. Stopped to have a cocktail at the bar before going out for dinner and that was a hot mess. The employee behind The bar was obviously not a bartender. Several guests had ordered mixed drinks and he could not either make them follow the recipe or find the correct ingredients. Several guest left and disappointment. We were ready to leave and he could not Close out our bill.
Anonymous, thank you for bringing the service event you experienced in the bar to our attention. We will be sure to share your observation within those departments as a training opportunity.
Anonymous, Thank you for a 5 out of 5 rating.
Everything was except for the ac. It was very loud.
Anonymous, Thank you for taking the time in posting your review. We sincerely apologize for the loud AC in your guest room during your recent stay. I have forwarded tour concern to our engineering depart to further investigate. Again, we do aplogize and apprecite you choosing to stay at Courtyard Katy Mills.
Nice hotel next to restaurants, shopping centers. Movies and mall
My reservations included breakfast. It was clearly showing on my reservation but apparently it did not show on the front desk computer. The front desk person suggested that I call myself to whoever I made the reservations with and figure it out. Because shebbdoes not see it. I sent the email to the General Manager but got no response.
Toilet plumbing issues everyday, 1 elevator working (which was slow), was charged for room service which we didn't get. Had to dispute at checkout
Anonymous, Thank you for an awesome review. We are pleased you enjoyed your stay.