Holiday Inn Express & Suites Bourbonnais2.5 out of 5.0
Recent guest reviews
Check-In was very pleasant and they changed our rooms around so that they would be closer. Our rooms were nice and clean, but had a slight odor that they've been closed up for too long. Our breakfast was good and they offered a little something different each morning; glad to have that changed up a little. Fresh cookies are in the main lobby in the afternoons. One of the guests had a little party that started around 8pm with music, but at 10pm sharp the music stopped.
At the end of a six week drive around the Mid-West, we stayed here for two nights before returning to O'Hare for our flight home. This Holiday Inn Express is situated next to a shopping mall but it was very quiet and easily accessed. The staff we met were friendly and helpful and the breakfast was good, though not as good as other HIE we have stayed at. Our room was comfortable, clean and quiet with a fridge and microwave. There are several restaurants close by and It was a fairly easy drive back to O'Hare from here. There is a new hotel being built opposite (possibly a Hampton Inn) so this HIE will need to keep on their toes to keep their clientele.
This breakfast was so so disappointing. The biscuits weren't cooked all the way. They had no milk. They only offered turkey sausage! And the egg omelette was dry and burnt on the edges. I've had the holiday inn breakfast many times and I've never had a bad breakfast. I asked the lady for milk and she said she would be right back. She came back with nothing and went straight in the back. When I asked about the milk she mumbled something about being out. She wasn't even going to come tell me. Seriously not impressed with the service either.
First the good: Fast Wifi - nice Large airy lobby - nice Many Pillows - nice Check in - friendly nice young man Breakfast - good selection Could be better: Breakfast: not hot, barely warm Breakfast worker D- or maybe F, she was not helpful. Bad attitude. Here is my conversation with her: Me: Could I have a tray? (To bring food to my wife) Her: Shoulder shrug (frown) Me: (Use my hands to show a rectangle) Tray? Her: We ain't got no trays (frown) Me: I've never been in a Holiday Inn Express that did not have trays Her: Shoulder shrug (frown) A few minutes pass. I notice a sign that says "Trays Available". I picked up the sign and showed it to Ms. Helpful. Her: What is that? (Perhaps she can't read?) Me: It says "Trays Available" Her: If we had any trays, they would be here. She opened one of the many cabinets. (Frown) Me: Okay I look around as I eat. I see a stack of trays on the top shelf in the kitchen. Then I can hear her her moving the trays. I expect her to appear with one. Nope. She left the breakfast area. I didn't feel comfortable going into the kitchen, but I spotted a tray near the pancake machine! I took it and began getting food for my wife. Ms. Helpful returned, grumbling to herself "I ain't in housekeeping, why they ask me to do that?" As she stood in front of the eggs, in my way. She didn't seem to notice that I was using a tray or even that I was there! (Side note: it was 8:40am and I was the only guest in the room the entire time) Sorry HIE, one employee cost you a star. I would have given you four stars.
We stayed one night for a funeral. The staff was friendly and the lobby was clean. Once we got to the third floor where our room was, it smelled musty in the hallway and our room. Our room was fairly clean, but not spotless. They did offer a complimentary breakfast which was nice.
Overall, the hotel wasn't too bad, but it's in need of an update. The rooms are dusty and small. The air conditioning units in the rooms go from sweltering heat to arctic within one degree and they blow directly into the bed nearest to it. It doesn't make for the best sleeping conditions. The free breakfast is always helpful and the hotel is close to the campus. There are also lots of shopping and restaurants, so you can get all your needs quickly. It was great for the move in weekend, but until it's updated, I'll try somewhere else next time.
We came from out of state for our niece's wedding. The room was clean, the good was amazing. The staff was friendly and helpful. Vending machines and arms close by and the location to things in town was perfect.
Our room was a little dirty. There was a half empty bottle of water on the counter and a large stain on the iron board. Be careful of the bathroom floors! Once they're wet they are VERY slippery!! The pool was too cold for us to go swimming. Breakfast was good. Overall, It's decent for a 1 night stay.
The lobby was not so bad, just a little dated and dull. The room triggered my allergies because of the dust. I had to go across street to target to purchase Clorox wipes, to dust the room. Not only was the room dusty but it also reeked of a smell of smoke; of course I requested a non-smoking room. I will commend the hotel for providing a great breakfast each morning. I believe they did the name Holiday Inn an injustice because I expect more from the name alone. Below are pictures of cracks in the walls, the floors appear to have never been vacuum.
can get very busy during Beaars training camp renovated rooms, relatively quiet good location right off highway nice indoor pool the free breakfast is ok-nothing special -but fine if you're heading out ont eh road
Reviews from Trip Advisor
71% of guests recommend this hotelTotal of 110 reviews