LaTonya was super friendly and helpful helping us check in early and get settled. She and the others staff were great
The breakfast area was not stocked and garbage overflowing. coffee had grounds in it, so much so that you couldn't drink it. I think this was probably due to staff shortages
The rooms were clean and updated. The on site restaurant had delicious food. What we didn't enjoy was the other guests smoking that smelled up the whole floor.
Poorly maintained, noisy and sad. Will not stay there again.
Best Western Plus Bourbonnais Hotel & Suites places you next to Northfield Square Mall and within a few miles (5 km) of other popular attractions like Olivet Nazarene University. This 102-room hotel welcomes guests with conveniences like free breakfast, an indoor pool, and free self parking.
Free buffet breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 6:00 AM to 10:00 AM. Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge.
Guests can expect 46-inch flat-screen TVs with cable channels and pay movies. Bathrooms offer hair dryers and free toiletries. Other amenities include sitting areas, refrigerators, and microwaves. Housekeeping is available on request.
At Best Western Plus Bourbonnais Hotel & Suites, guests enjoy features like an indoor pool, a gym, and free WiFi in public areas. If you drive, take advantage of free parking. The front desk is staffed 24 hours a day to help with securing valuables and dry cleaning/laundry. Additional amenities include meeting rooms, conference space, and a business center.
LaTonya was super friendly and helpful helping us check in early and get settled. She and the others staff were great
The breakfast area was not stocked and garbage overflowing. coffee had grounds in it, so much so that you couldn't drink it. I think this was probably due to staff shortages
Thank you for the positive review, we hope to see you again soon!
The rooms were clean and updated. The on site restaurant had delicious food. What we didn't enjoy was the other guests smoking that smelled up the whole floor.
I apologize for the smoke smell. We hope you will stay with us again.
Poorly maintained, noisy and sad. Will not stay there again.
I apologize if you did not enjoy your stay. We are working on making improvements daily and hope you will give us another try. Thanks.
Thank you for rating us a 5. I am glad you enjoyed your stay and we hope to see you again soon!
Thank you for staying with us. Latonya was thrilled to hear your feedback and said you made her day! Thank you!