Tru By Hilton Jacksonville St Johns Town Center

2.5 star property
Hotel with free parking, a short walk to St. Johns Town Center

Choose dates to view prices

Photo gallery for Tru By Hilton Jacksonville St Johns Town Center

Daily buffet breakfast for a fee
1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds
Snack bar
Lobby
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Gym
  • Pet friendly
  • 24/7 front desk
  • Parking included
  • Air conditioning

Explore the area

Map
4640 Tropea Way, Jacksonville, FL, 32246
  • St. Johns Town Center
    ‪3 min walk‬
  • University of North Florida
    ‪3 min drive‬
  • Mayo Clinic Florida
    ‪10 min drive‬
  • Jacksonville, FL (JAX-Jacksonville Intl.)
    ‪32 min drive‬

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Room options

Room, 2 Queen Beds, Accessible, Bathtub (Hearing)

7.0 out of 10
Good
(2 reviews)
  • 388 sq ft
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Accessible (Hearing)

8.0 out of 10
Very good
(1 review)
  • 226 sq ft
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Accessible, Bathtub (Hearing)

  • 226 sq ft
  • Sleeps 2
  • 1 King Bed

Room, 2 Queen Beds, Accessible (Hearing)

9.6 out of 10
Exceptional
(5 reviews)
  • 391 sq ft
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Accessible (Hearing)

10.0 out of 10
Exceptional
(2 reviews)
  • 231 sq ft
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed

9.4 out of 10
Exceptional
(33 reviews)
  • 231 sq ft
  • Sleeps 2
  • 1 King Bed

Room, 2 Queen Beds

9.4 out of 10
Exceptional
(32 reviews)
  • 388 sq ft
  • Sleeps 4
  • 2 Queen Beds

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About the neighborhood

Jacksonville

Located in Southside within a 5-minute walk of St. Johns Town Center, Tru By Hilton Jacksonville St Johns Town Center is within a mile (2 km) of other popular attractions like University of North Florida. This 98-room hotel has a 24-hour gym, free in-room WiFi, and free self parking.

What's nearby

  • St. Johns Town Center - 3 min walk - 0.2 miles
  • University of North Florida - 3 min drive - 1.9 miles
  • UNF Arena - 5 min drive - 2.7 miles
  • Mayo Clinic Florida - 10 min drive - 7.2 miles
  • EverBank Stadium - 17 min drive - 12.9 miles

Getting around

  • Jacksonville Station - 23 min drive
  • Jacksonville International Airport (JAX) - 26 min drive

Restaurants

  • ‪Chick-fil-A - ‬5 min walk
  • ‪The Cheesecake Factory - ‬8 min walk
  • ‪McDonald's - ‬5 min walk
  • ‪Texas Roadhouse - ‬4 min walk
  • ‪P.F. Chang's China Bistro - ‬8 min walk

About this property

Tru By Hilton Jacksonville St Johns Town Center

Hotel with free parking, a short walk to St. Johns Town Center
Tru By Hilton Jacksonville St Johns Town Center features a 24-hour gym, free WiFi in public areas, and a 24-hour business center. If you decide to drive, there's free parking. The front desk has multilingual staff standing by 24 hours a day to assist with securing valuables and luggage storage. This hotel also has coffee/tea in a common area.
Guests can expect to find free WiFi and 55-inch LCD TVs with cable channels and pay movies. Pillowtop beds sport Egyptian cotton sheets and bathrooms offer hair dryers and free toiletries. Refrigerators, free local calls, and desks are also standard. Housekeeping is available on request.
Recreational amenities at the hotel include a 24-hour fitness center.

Languages

English

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 9:00 AM on weekdays and 6:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Billiards/pool table
  • Games

Family friendly

  • In-room crib
  • In-room refrigerator
  • Snack bar/deli
  • Travel crib

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (on request)
  • Multilingual staff

Business services

  • 24-hour business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Thin carpet in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Free crib
  • Pillowtop mattress

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 55-inch LCD TV with premium cable channels
  • Pay movies

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in time starts at 4:00 PM
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 75 per accommodation, per day
  • Service animals exempt from fees

Children and extra beds

  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: USD 75 per accommodation, per day
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a smoke detector
  • Check-in: 4:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher and a smoke detector.

Additional information about polices, regulations, and more:

  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Tru Hilton Jacksonville St. Johns Town Center FL Hotel
Tru Hilton Jacksonville St. Johns Town Center FL
Tru Hilton St. Johns Town Center Hotel
Tru Hilton Jacksonville St. Johns Town Center
Tru Hilton St. Johns Town Center
Tru Hilton Jacksonville St. Johns Town Center Hotel
Hotel Tru by Hilton Jacksonville St. Johns Town Center
Tru by Hilton Jacksonville St. Johns Town Center Jacksonville
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Tru By Hilton Jacksonville St Johns Town Center Hotel
Tru By Hilton Jacksonville St Johns Town Center Jacksonville

Frequently asked questions

Is free cancellation available at Tru By Hilton Jacksonville St Johns Town Center?

Tru By Hilton Jacksonville St Johns Town Center offers free cancellation on certain room rates. To learn more, review the cancellation policy on Orbitz.

What is there to do near Tru By Hilton Jacksonville St Johns Town Center?

This hotel is situated in Southside within a short 4-minute walk of St. Johns Town Center. You'll also find UNF Arena and Cinemark Tinseltown Jacksonville within a short drive.

Is parking available on site at Tru By Hilton Jacksonville St Johns Town Center?

Yes, self parking is offered for free at the hotel. Accessible parking is also available for guests.

Does Tru By Hilton Jacksonville St Johns Town Center have a casino?

No, Tru By Hilton Jacksonville St Johns Town Center doesn't have a casino.

Will I find an indoor pool at Tru By Hilton Jacksonville St Johns Town Center?

No, there is no indoor pool at this hotel.

What do couples enjoy most about Tru By Hilton Jacksonville St Johns Town Center?

Couples staying at this hotel will appreciate amenities like a pillowtop mattress and bathrobes as well as a 24-hour fitness facility.

Are there hot tubs at Tru By Hilton Jacksonville St Johns Town Center?

No, this hotel doesn't have a spa tub.

Does Tru By Hilton Jacksonville St Johns Town Center have a restaurant that serves breakfast?

Yes, Tru By Hilton Jacksonville St Johns Town Center serves buffet breakfast each morning for a surcharge from its snack bar.

Will Tru By Hilton Jacksonville St Johns Town Center allow pets to stay free of charge?

Although they can't stay for free, pets are welcome at Tru By Hilton Jacksonville St Johns Town Center for a fee of USD 75 per accommodation, per day.

Does Tru By Hilton Jacksonville St Johns Town Center have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

What is the closest airport to Tru By Hilton Jacksonville St Johns Town Center?

The closest major airport to Tru By Hilton Jacksonville St Johns Town Center is Jacksonville, FL (CRG-Jacksonville Executive at Craig), which is 6.2 mi away (9 minutes by car). Another top airport is Jacksonville International Airport (JAX), which is located 22.5 mi away (26-minute drive).

Can I book a room with a balcony at Tru By Hilton Jacksonville St Johns Town Center?

No, at Tru By Hilton Jacksonville St Johns Town Center, there aren't any guestrooms that list a balcony.

Tru By Hilton Jacksonville St Johns Town Center Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 518 out of 739 reviews
Rating 8 - Good. 133 out of 739 reviews
Rating 6 - Okay. 45 out of 739 reviews
Rating 4 - Poor. 23 out of 739 reviews
Rating 2 - Terrible. 20 out of 739 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

Anthony

Stayed 2 nights in Jun 2025

10/10 Excellent

Shantea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay for self care weekend getaway.
Stayed 2 nights in Apr 2025

8/10 Good

Jenine

Business traveler, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms too small staffing was ok
Stayed 1 night in Apr 2025

10/10 Excellent

Meredith

Liked: Property conditions & facilities, room comfort

Great Hotel!

Very clean hotel and always smelled like they were cleaning! They are a minimalist hotel so for a long stay may be an issue for someone. Room was great, staff was great, pretty good breakfast options. This hotel is close to everything and walking distance to major shopping and food options. We would definitely stay here again!
Stayed 2 nights in Apr 2025

6/10 Okay

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
The staff and cleanliness were fine, but this is also expected. The bed was horrendous. Both my wife and me had a hard time sleeping and woke up sore. At this price point I would expect a lot better.
Stayed 1 night in Apr 2025

10/10 Excellent

Danny

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Noreen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jeanette was super friendly and knowledgeable about the property and the area. We really appreciated her. We stayed at 2 other hotels in the past week on our roadtrip and this stay was our favorite thanks to her hospitality.
Stayed 1 night in Mar 2025

8/10 Good

Sherri

Stayed 1 night in Mar 2025

6/10 Okay

Sandy

Stayed 1 night in Mar 2025

10/10 Excellent

Andreza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best service in the Area!!! Jeanette was the best when we arrived, she gave the full details of everything even before we ask. the room was clean and comfortable with everything in place that we needed. It was my birthday and I really enjoyed staying in there. thank you Tru!
Stayed 1 night in Mar 2025

10/10 Excellent

Nils

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Eagles Hats and Immaculate Mats: A Tru-ly Excepti

Our stay at the Tru Hotel in Jacksonville was outstanding! The hotel’s cleanliness was absolutely immaculate, setting a high bar for our future visits. From the moment we checked in with Jeanette, who was incredibly welcoming and helpful, to our check-out with the gentleman in the Philadelphia Eagles hat (sorry I didn’t catch his name), the level of service was exceptional. Every staff member we encountered was friendly and attentive, making our stay truly enjoyable. When we’re back in Jacksonville, there’s a very good chance we’ll book here again. Thanks to everyone for making our stay so memorable!
Stayed 1 night in Mar 2025

8/10 Good

Kendra, Deridder

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service of staff was excellent... but property a little too minimalist for me.
Stayed 3 nights in Mar 2025

6/10 Okay

Kathy

Stayed 1 night in Mar 2025

10/10 Excellent

Kent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

ERIN

Traveled with family
Very clean! Social area in lobby kept the kids busy … best part of the hotel.
Stayed 2 nights in Mar 2025

8/10 Good

Tetsuro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Gary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jeanette front desk you are awesome!
Stayed 1 night in Mar 2025

10/10 Excellent

Ronda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I liked everything about the place it was a one stop shop ! (Restaurants, shopping where all within walking distance and they had a pool , gym and a hot breakfast)
Stayed 1 night in Mar 2025

6/10 Okay

Sonya

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Did not like the room itself. Too small. No coffee maker, microwave or closet. Beds were weird. Mattress smaller than frame, so hitting leg on corner of bed constantly. My bed did not have a corner bumper. Small amount of mildew on ceiling in bathroom. No fan in bathroom. Left fay early despite losing a nights charges. Wont go back.
Stayed 2 nights in Mar 2025

8/10 Good

dylan

Stayed 1 night in Feb 2025

10/10 Excellent

Melissa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Tru by hilton in jax town center was great! I only stayed for a night, and didn’t have to go to the desk when I got in late. Only one star dinged in cleanliness cuz I found hairs in the bed and bathroom which I wasn’t a fan of. Overall very clean otherwise and a good experience!
Stayed 1 night in Feb 2025

10/10 Excellent

Nicole

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2025

8/10 Good

Willie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay easy checkin
Stayed 1 night in Feb 2025