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Recent guest reviews

Area outside property is ascetically pleasing

Grouchy contentious elderly woman at the check - in counter. Several undesirables loitering around and inside the building. Only one ene entrance available due to security concerns. Beware.

I called 4 hours before I arrived to know what time I realize and I also sent them a message. No reply with the message but the Phone call I was told "I got you". Our room is not available. We were given another room where the towels, sheets were dirty. The one chair had food caked on it. Just about everything was burned with cigarettes including the blankets blanket. And there were prostitutes with their pimps and John's that were strung out everywhere even the leaning on the muffins and oatmeal for breakfast. The handicap bathroom we were given was installing. I have tons of pictures. It was black mold all throughout the carpet of the hotel room itself. In the mirror that went from one side of the wall to the other by the bed was full of nasty hand prints

Clean but dated.

The hotel smelled HORRIBLE. The bathroom and bedroom were unclean. My key card didn’t work either. Bed was uncomfortable. Room was hot.

Customer service was great and clean rooms and free parking

The place smells like an ashtray... Needs better maintenance... Included breakfast is a joke.. limited service closed by 9am

The property was good staff was friendly the room was quiet location was good the beds seem worn not so firm other than that it was good

There appeared to be prostitutes meeting men out front and then escorting them to their room. People were hanging out in the parking lot all hours of the night.... when you walked inside you could smell marijuana in the hallway. I pulled up my online bank account and nicely told the desk clerk upon check out that they charged me twice for the $20 deposit, she would not even look at my phone where i had it pulled up, she stated, mail me your back statement and we will refund you... really?? Yea like im going to send you a copy of my bank statement over $20..i told her i didn't need that $20 that bad... the place was pretty clean, rooms were nice but i will not be going back... seems they let alot of shady things go on at their property. Very disappointed.

Front desk ladies nice. Room 114 was clean. Bleach or cleaning product strong. The noise from neighboring room and room above was ABSURD! It was nonstop. The breakfast was prepackaged pastries

Dump!!!!!!! Dirty, needs cleaning, needs painting, Bullet hole in wall under so called art work. Overall the hotel needs alot of work / Update. Never again!!!!!!!

Great location and clean rooms. Good value for money.

Good Hotel for a night. But be careful with overcharging they had debited 63.00 from my account if my wife haven’t checked our bank account. No explanation why they charged it but they refunded the money.

Mustang Road Jacksonville FL

Hotel highlights

  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • 24-hour business center

Located in Southside, Hometown Inn & Suites Jacksonville - Butler Blvd./Southpoint is 1.5 mi (2.4 km) from Saint Vincent's Medical Center Southside and within a 10-minute drive of other popular attractions like St. Johns Town Center. This 75-room hotel welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking.


Dining

Start your day off right with a free continental breakfast offered each morning. Satisfy your hunger from the comfort of your room with room service.


Rooms

Guests can expect free WiFi and 32-inch LCD TVs with cable channels. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding ensure a restful night. Other amenities include free long-distance calls, free local calls, and desks.


Property features

Hometown Inn & Suites Jacksonville - Butler Blvd./Southpoint features free WiFi in public areas, a 24-hour business center, and coffee in a common area. Free parking is available if you drive. The 24-hour front desk has multilingual staff ready to assist with luggage storage and securing valuables. Additional amenities include a microwave in a common area, a computer station, and express check-in.

Room options

Standard Room, 1 Queen Bed

1 Queen Bed | Sleeps 3

Signature Suite, 1 Queen Bed with Sofa bed

1 Queen Bed and 1 Double Sofa Bed | Sleeps 4

Deluxe Room, 2 Queen Beds

2 Queen Beds | Sleeps 5

Guest reviews for Hometown Inn & Suites Jacksonville - Butler Blvd./Southpoint

Everyone (13) Couples (1) Family (8)
3
Family

Area outside property is ascetically pleasing

By on May 22, 2022

Review comment responded on Jun 14, 2022

Thank you for staying with us. Sorry, you were not completely satisfied with your stay. We appreciate and value you as our guest.

1
Family Business Business

Grouchy contentious elderly woman at the check - in counter. Several undesirables loitering around and inside the building. Only one ene entrance available due to security concerns. Beware.

By , from BELL on Apr 15, 2022

Review comment responded on Apr 18, 2022

Thank you for staying with us. Sorry for the inconvenience. We appreciate and value you as our guest.

1
Family Family with small children

I called 4 hours before I arrived to know what time I realize and I also sent them a message. No reply with the message but the Phone call I was told "I got you". Our room is not available. We were given another room where the towels, sheets were dirty. The one chair had food caked on it. Just about everything was burned with cigarettes including the blankets blanket. And there were prostitutes with their pimps and John's that were strung out everywhere even the leaning on the muffins and oatmeal for breakfast. The handicap bathroom we were given was installing. I have tons of pictures. It was black mold all throughout the carpet of the hotel room itself. In the mirror that went from one side of the wall to the other by the bed was full of nasty hand prints

By on Apr 14, 2022

Review comment responded on Apr 18, 2022

Thank you for staying with us. Sorry that you were not satisfied with your stay. Apologies for the issues you encountered. We appreciate and value you as our guest.

4
Family

Clean but dated.

By on Nov 5, 2021

Review comment responded on Nov 6, 2021

Thanks for staying with us.We appreciate and value you as our guest

2
Everyone

The hotel smelled HORRIBLE. The bathroom and bedroom were unclean. My key card didn’t work either. Bed was uncomfortable. Room was hot.

By on Aug 1, 2021

Review comment responded on Aug 6, 2021

Thanks for your feedback. We are sorry that you were not satisfied with your stay. We appreciate and value you as our guest.

1
Everyone

By on Apr 6, 2021

Review comment responded on Apr 18, 2021

Thank you for being our valued guest.

5
Family

Customer service was great and clean rooms and free parking

By , from Jacksonville on Nov 24, 2020

Review comment responded on Nov 24, 2020

Dear Christopher, Thank you for your feedback. I really appreciate your score that we received. We really appreciate you as our guest, We are a work in progress. If you do return, please let me know if I can do anything for you. Thanking you again.

1
Everyone

By on Mar 17, 2020

Review comment responded on Mar 19, 2020

Dear Anonymous, Thank you for your feedback and our score. I only wished that I knew what the problems were, to give us a chance to correct the problems. We are working on upgrades to the hotel and hopefully you will revisit us in the future.

2
Everyone

By on Jan 19, 2020

Review comment responded on Jan 19, 2020

Dear Anonymous, Thank you for your feedback and our score of 2 out of 5. I only wished that you would have informed us of the problems while you were here, to give us a chance to correct the problems. We work hard to provide excellent customer service and we value you as our guest. I hope you will give us another chance and visit us again.

2
Everyone

By on Sep 10, 2019

Review comment responded on Sep 13, 2019

Dear Anonymous, Thank you for your feed back and our score of 2 out of 5. I only wished that whatever the problem were that affected our score; that you could have given us a chance to correct by informing us of the issues. We are working hard to provide excellent customer service and upgrades to the hotel. I do hope you will visit us again in the future.

Hometown Inn & Suites Jacksonville - Butler Blvd./Southpoint

4940 Mustang Road, Jacksonville, FL 32216
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