Hometown Inn & Suites Jacksonville - Butler Blvd./Southpoint

Front desk ladies nice. Room 114 was clean. Bleach or cleaning product strong. The noise from neighboring room and room above was ABSURD! It was nonstop. The breakfast was prepackaged pastries

Dump!!!!!!! Dirty, needs cleaning, needs painting, Bullet hole in wall under so called art work. Overall the hotel needs alot of work / Update. Never again!!!!!!!

Great location and clean rooms. Good value for money.

Good Hotel for a night. But be careful with overcharging they had debited 63.00 from my account if my wife haven’t checked our bank account. No explanation why they charged it but they refunded the money.

Mid way between downtown and the beach. The hotel was under construction on the ground level. I don't know about the other floors.

I was awaken by next door customer’s talking at middle night. Their conversation was so clear to hear. Seems there is not any soundproof wall.

DO NOT STAY HERE! The room was very uncomfortable, due to us finding a large urine stain on the sheets, dirt marks as well as hair! The pillows looked as though the housekeepers never changed the linen on them with terrible dirt marks. The tub had hair in it as well, with very nasty dirt stains left behind. (I should have taken photos for proof.) My family and I were expecting a “Continental Breakfast”, only to wake up and find bagels and muffins only. For $80.00 I feel as though we were cheated out of our funds! I also feel that your staff gives Hometown Inn a very BAD name! I have to come back to Jacksonville in 2 weeks for a graduation, and this hotel will never be a choice that my family and I choose again!

This hotel was so filthy, that I left after staying there for 45 min. As I walked upstairs to my room, the sheer smell made me want to turn around. When I got into my room, the smell got worse. The place smelled of cigarettes and must. I had chosen “non-smoking.” My throat became scratchy, and my voice hoarse within minutes. The final straw was when I walked into my bathroom and there were old soap scum stains and actual DIRT in the bathtub. I immediately called the front desk, and they sent a woman to come clean it. She arrived and said, “Oh this ain’t my floor but the girl who does work it is going to be in big trouble. I’ll try and clean it though.” This woman proceeded to put pure bleach on the shower to scrub it, and it made my allergies worse and the shower walls remained FILTHY! I decided to try and open the windows to let the scent out, even though it was freezing outside. The window was even worse as there were layers of black dust lining the window sills and cracks. I checked out immediately!

very rude staff, I have never recieved such terrible customer service in my life. Both morning and night make staff was very unprofessional and unpleasant. I have never been disrespected as much as when I was at this hotel.

Clean room in inexpensive area near Jacksonville Airport, decent facilities close to I-95 and about 10 minutes from JAX.

no air condition till last night .walls were dirty back door no lock . overall last choice to stay again.

doors did not lock not safe don't want to stay here again in the future

Wish i had never booked this hotel. Ibooked a non smoking room that reeked of smoke and pot. There was hair left on the pillows, stains on the floor and just overall uncleanlyness. Extremely disappointed. Also the complementary breakfast consits of blue bery muffins and bagels with sour cream cheese. Not please with any part of the trips hotel stay. Also there were unexpected deposits and fees that we had to pay.

Room had a smell, WiFi was intermittent, Breakfast was definitely contental

Once in room it has an old mildew smell to it, curtains missing hooks across the top,pillows small and only 3" on the bed . So my girlfriend had 2 and I had 1. Witch I know I could have asked for a 4th one. No big deal. The fixtures in the bathroom could use some attention. Overall it doesn't look like the preview that is shown on the television once you first turn it on.Plus did see one roach in the bathroom. .