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TownePlace Suites by Marriott Jacksonville

2.5 out of 5.0

Recent guest reviews

Staff was very friendly and helpful. Found a used towel in closet and breakfast area small and food options basic. Food was acceptable though. We would go back

Went to visit my grandson stationed in Camp Lejeune. Hotel was quite close to the base. Swimming pool was a large rectangle. Nice enough and clean. Staff was friendly. Was able to get some food items and a little wine in their pantry area. Would recommend.

was great until we found roaches but they were very nice and moved us

Friendly staff members. Homey feel. Great customer service.

You can't go wrong with TownePlace, especially when you get a good deal. Great place, great staff!!!

Great stay, close to everything but quiet at night.

The location of this hotel was great for my need to visit Camp Geiger. The staff was very friendly, and the hotel was very clean. Close to shopping and restaurants as well. Great place to stay for anyone visiting the area.

Someone kept setting off the fire alarm I assume because of the lack of cooking skills. Very annoying

Though the room was considerably smaller than expected, the friendliness of the staff more than made up for it. The rooms were relatively clean, the bed was soft and the kitchenette did come in handy. Hot complimentary coffee was on deck and the treadmill in the mini gym was nice. My only gripe would be the fact that the walls are paper thin so i could hear my neighbors daily afternoon shenanigans EVERY time. This was only a real problem when my kids were in the room with me. Luckily for me, it never lasted that long. lol. Too bad for his partner though. LOLOL! I'd stay there again and would recommend them to a friend

No indoor pool, and breakfast area was crowded. Staff was mostly helpful. Great location for everything, but not loud, so easy to sleep. )

It was a nice stay. Room was clean and staff were friendly.

The hotel staff were very helpful and pleasant. Room was very clean and roomy. Loved the kitchen area that was in the room.

We were in Jacksonville to visit our son who is a Marine at Camp Lejeune. The two bedroom suite was just right to give him rare privacy and still accomocate the rest of the family. The living room and table with 4 chairs allowed us a place to visit. The hotel was relatively close to the base but far enough away to be crowded by partying Marines.

It was nice the only thing I was not impressed with was the "incidental" charges they put on your card when you check in...which by the way...they say they put it back on...but havent seen it yet

I was there to visit my son at Camp Lejeune. Hotel was very noisy. Walls were paper thin. We were on the 3rd floor and when the heat was on the whole room vibrated. The staff and other employees were very nice. I wish there was something in the room to let us know about area events.

Room options

Studio, 1 King Bed

King 1 | Sleeps 3

Studio, 1 Queen Bed

Queen 1 | Sleeps 3

Guest reviews for TownePlace Suites by Marriott Jacksonville

Everyone (7) Couples (1) Family (6) Other (1)
4

family visit

Everyone

Staff was very friendly and helpful. Found a used towel in closet and breakfast area small and food options basic. Food was acceptable though. We would go back

By on Aug 30, 2017

Review comment responded on Sep 18, 2017

Thank you for sharing your experience at the TownePlace Suites Jacksonville. As a Marriott Rewards valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!

4

nice hotel close to restaurants and stores

Everyone

Went to visit my grandson stationed in Camp Lejeune. Hotel was quite close to the base. Swimming pool was a large rectangle. Nice enough and clean. Staff was friendly. Was able to get some food items and a little wine in their pantry area. Would recommend.

By on Aug 13, 2017

Review comment responded on Aug 26, 2017

Thank you for sharing your experience at the TownePlace Suites Jacksonville. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a VALUED GUEST, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the TownePlace Suites Jacksonville and we hope you choose to stay with us again whenever your travel needs bring you back to Jacksonville.

4
Everyone

was great until we found roaches but they were very nice and moved us

By on Apr 5, 2017

5

incredible staff!

Everyone

Friendly staff members. Homey feel. Great customer service.

By , from G on Apr 3, 2017

5

always a great stay!!!

Everyone

You can't go wrong with TownePlace, especially when you get a good deal. Great place, great staff!!!

By on Mar 26, 2017

5

very nice hotel, close to everything

Everyone

Great stay, close to everything but quiet at night.

By , from Gastonia, NC on Sep 23, 2016

Review comment responded on Oct 12, 2016

Thank you for sharing your experience at the TownePlace Suites Jacksonville. As a VALUED CUSTOMER, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations.

4

nice hotel close to camp geiger

Everyone

The location of this hotel was great for my need to visit Camp Geiger. The staff was very friendly, and the hotel was very clean. Close to shopping and restaurants as well. Great place to stay for anyone visiting the area.

By , from Connecticut on Mar 2, 2016

Review comment responded on Mar 21, 2016

Thank you for sharing your experience at the TownePlace Suites Jacksonville. We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. We will look into getting some brochures about the local area.

3

decent experience

Couples

Someone kept setting off the fire alarm I assume because of the lack of cooking skills. Very annoying

By on Aug 26, 2015

4

adequate stay

Families

Though the room was considerably smaller than expected, the friendliness of the staff more than made up for it. The rooms were relatively clean, the bed was soft and the kitchenette did come in handy. Hot complimentary coffee was on deck and the treadmill in the mini gym was nice. My only gripe would be the fact that the walls are paper thin so i could hear my neighbors daily afternoon shenanigans EVERY time. This was only a real problem when my kids were in the room with me. Luckily for me, it never lasted that long. lol. Too bad for his partner though. LOLOL! I'd stay there again and would recommend them to a friend

By on Jul 8, 2015

4

family trip

Families

No indoor pool, and breakfast area was crowded. Staff was mostly helpful. Great location for everything, but not loud, so easy to sleep. )

By on Apr 6, 2015