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SureStay by Best Western Jacksonville Airport

2.0 star property

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Photo gallery for SureStay by Best Western Jacksonville Airport

1 bedroom, desk, blackout drapes, WiFi (free)
Lobby
Restaurant
Exterior
Rainfall showerhead, free toiletries, towels

Reviews

7.2 out of 10
Good

Popular amenities

  • Breakfast included
  • Free airport shuttle
  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
1181 Airport Road, Jacksonville, FL, 32218
  • Place, River City Market Place
    ‪12 min walk‬
  • Place, Jacksonville Zoo and Gardens
    ‪10 min drive‬
  • Place, St. Johns Town Center
    ‪25 min drive‬
  • Airport, Jacksonville, FL (JAX-Jacksonville Intl.)
    ‪6 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

1 bedroom, desk, blackout drapes, WiFi (free)

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.4 out of 10
Very good
(7 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 bedroom, desk, blackout drapes, WiFi (free)

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

7.6 out of 10
Good
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

1 bedroom, desk, blackout drapes, WiFi (free)

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Smoking, Refrigerator & Microwave

1 bedroom, desk, blackout drapes, WiFi (free)

Standard Room, 1 King Bed, Smoking, Refrigerator & Microwave

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 2 Double Beds, Smoking, Refrigerator & Microwave (Pet Friendly)

1 bedroom, desk, blackout drapes, WiFi (free)

Standard Room, 2 Double Beds, Smoking, Refrigerator & Microwave (Pet Friendly)

  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Standard Room, 2 Double Beds, Smoking, Refrigerator & Microwave

1 bedroom, desk, blackout drapes, WiFi (free)

Standard Room, 2 Double Beds, Smoking, Refrigerator & Microwave

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave (Walk-in Shower)

1 bedroom, desk, blackout drapes, WiFi (free)

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave (Walk-in Shower)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave (Walk-in Shower)

1 bedroom, desk, blackout drapes, WiFi (free)

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave (Walk-in Shower)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

2 Double Beds Smoking Room Microwave And Refrigerator Work Desk Continental Breakfast

  • 301 sq ft
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

2 Double Beds Smoking Room Pet Friendly Room Work Desk Microwave Fridge Continental Breakfast

  • 301 sq ft
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

DOUBLE TWO DOUBLE BEDS

  • Sleeps 4
  • Free WiFi

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About the neighborhood

Jacksonville

Located in Northside, SureStay by Best Western Jacksonville Airport is within a mile (2 km) of sights such as River City Market Place and UF Health North. This 62-room hotel welcomes guests with free breakfast and conveniences like free in-room WiFi and free self parking. Located centrally in Jacksonville, it's connected to a shopping center and also close to UF Health Hospital North and Oceanway Community Center.

What's nearby

  • River City Market Place - 12 min walk - 0.7 miles
  • Jacksonville Zoo and Gardens - 10 min drive - 9.2 miles
  • EverBank Stadium - 21 min drive - 17.3 miles
  • St. Johns Town Center - 25 min drive - 24.8 miles
  • Mayport Naval Station - 34 min drive - 26.7 miles

Getting around

  • Jacksonville Station - 18 min drive
  • Jacksonville International Airport (JAX) - 6 min drive

Restaurants

  • ‪Chick-fil-A - ‬3 min drive
  • ‪McDonald's - ‬19 min walk
  • ‪Circle K - ‬10 min walk
  • ‪Texas Roadhouse - ‬4 min drive
  • ‪Starbucks - ‬17 min walk

About this property

SureStay by Best Western Jacksonville Airport

Guests of SureStay by Best Western Jacksonville Airport enjoy free WiFi in public areas, coffee in a common area, and laundry facilities. There's free parking, as well as a free airport shuttle (available 24 hours). Front-desk staff are standing by 24/7 to assist with any requests. Additional amenities include a vending machine and a TV in a common area.
Guests can expect free WiFi and 25-inch LCD TVs with satellite channels. Bathrooms offer rainfall showers and free toiletries. Washers/dryers, refrigerators, and microwaves are also standard.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (USD 2 per night)
  • 24-hour free roundtrip airport shuttle on request
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily
  • Coffee and tea in common areas

Things to do

  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • In-room washer/dryer
  • Laundry facilities
  • Separate bedroom

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Accessible airport shuttle
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways
  • Lever door handles
  • Phone accessibility kit
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 2 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Towels provided

Entertainment

  • 25-inch LCD TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Phone
  • Washer/dryer

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 10 per pet (varies based on length of stay), plus a one-time cleaning fee of USD 25.00 and a deposit of USD 50 per stay
  • Dogs and cats only
  • 2 total (25 lbs is the maximum weight per pet)
  • Service animals exempt from fees

Children and extra beds

  • Children 18 years old and younger stay free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Nearby parking fee: USD 2.00 per night
  • Pet deposit: USD 50 per stay
  • Pet fee: USD 10 per pet (varies based on length of stay) plus USD 25.00 one-time cleaning fee
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-anytime
  • Check-out: 11 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the free airport shuttle (available 24 hours). Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a fire extinguisher and a smoke detector.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • There are no elevators.

Property is also known as

Jaxport Inn
Jaxport Inn Jacksonville
Econo Lodge Jacksonville Hotel
Econo Lodge Jacksonville
JAX Airport Hotel Hotel
Econo Lodge Jacksonville
JAX Airport Hotel Jacksonville
JAX Airport Hotel Hotel Jacksonville

Frequently asked questions

What's there to do around SureStay by Best Western Jacksonville Airport?

This hotel is situated in Northside within a short 17-minute walk of River City Market Place. You'll also find Oceanway Community Center and Pecan Park Flea and Farmers' Market within a short drive.

How much does it cost to stay at SureStay by Best Western Jacksonville Airport?

As of Jul 16, 2026, prices found for a 1-night stay for 2 adults at SureStay by Best Western Jacksonville Airport on Jul 19, 2026 start from $78, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there parking available at SureStay by Best Western Jacksonville Airport?

Yes, self parking is offered for free at the hotel. Wheelchair-accessible parking is also available for guests.

Does SureStay by Best Western Jacksonville Airport have a casino at the property?

No, SureStay by Best Western Jacksonville Airport doesn't have a casino.

Is there an indoor pool at SureStay by Best Western Jacksonville Airport?

No, there is no indoor pool at this hotel.

Is SureStay by Best Western Jacksonville Airport a good place to stay for couples?

Couples staying at this hotel will appreciate amenities like a rainfall showerhead as well as a free daily breakfast and a 24-hour front desk.

Does SureStay by Best Western Jacksonville Airport have a hot tub?

No, but this hotel offers jetted bathtubs in some guestrooms.

Does SureStay by Best Western Jacksonville Airport have a restaurant that serves breakfast?

SureStay by Best Western Jacksonville Airport offers free continental breakfast each morning though there is no restaurant.

Does SureStay by Best Western Jacksonville Airport allow pets to stay free of charge?

Although they can't stay for free, cats and dogs are welcome at SureStay by Best Western Jacksonville Airport for a fee of USD 10 per pet, per day. A deposit of USD 50 per stay is collected.

Does SureStay by Best Western Jacksonville Airport have connecting rooms available?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

Where is the closest airport to SureStay by Best Western Jacksonville Airport?

The closest major airport to SureStay by Best Western Jacksonville Airport is Jacksonville International Airport (JAX), which is 2.4 mi away (6 minutes by car). Another top airport is Jacksonville, FL (CRG-Jacksonville Executive at Craig), which is located 16.5 mi away (25-minute drive).

Are there rooms with balconies at SureStay by Best Western Jacksonville Airport?

No, you won't find guestrooms with balconies at SureStay by Best Western Jacksonville Airport.

SureStay by Best Western Jacksonville Airport Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 104 out of 269 reviews
Rating 8 - Good. 55 out of 269 reviews
Rating 6 - Okay. 33 out of 269 reviews
Rating 4 - Poor. 27 out of 269 reviews
Rating 2 - Terrible. 50 out of 269 reviews

7.0/10

Cleanliness

7.4/10

Staff & service

6.2/10

Amenities

6.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

WILLIAM

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff making up the very clean rooms - please thank them and tip them when you check out.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large room which was very clean and the bed was comfortable. I will definitely stay here again when I fly out of JAX in the early morning.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Sassan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, comfortable bed.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Hezakia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Eveything was great
Stayed 5 nights in Mar 2026
Verified

8/10 Good

Harold

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good price, close to the highway and airport.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities
Spotless, comfy bed, friendly staff
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities
Spotless, comfy bed, staff was awesome, spacious room
Stayed 1 night in Dec 2025
Verified

6/10 Okay

Elise

Liked: Staff & service
Disliked: Amenities
A little run down and kind of sketchy for a family
Stayed 1 night in Mar 2026
Verified

2/10 Terrible

David

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Bed Bugs
Stayed 1 night in Mar 2026
Verified

6/10 Okay

Wendy

Disliked: Amenities, property conditions & facilities
The room itself was fine but the location and site were kind of sketchy. The beds were comfortable and the room was spacious. The "breakfast" wasn't worth getting. I was nervous staying there and wouldn't return.
Stayed 1 night in Feb 2026
Verified

8/10 Good

Larry

Liked: Cleanliness, staff & service, amenities
Bed was great and Continental Breakfast was good.
Stayed 1 night in Oct 2025
Verified

8/10 Good

Jeff

Liked: Cleanliness, amenities, property conditions & facilities
The room was clean and the bed was comfy. The shower pressure was great!
Stayed 1 night in Dec 2025
Verified

8/10 Good

Timothy

Liked: Cleanliness, staff & service, amenities
clean room
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Dorianne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Their customer service.
Stayed 1 night in Feb 2026
Verified

2/10 Terrible

Keonna

Disliked: Cleanliness, staff & service, property conditions & facilities
Parking fine room terrible
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Tracy

Liked: Cleanliness, amenities, property conditions & facilities
Room was very clean. Very friendly staff. Would definitely stay there again
Stayed 1 night in Oct 2025
Verified

6/10 Okay

John

Disliked: Cleanliness, amenities
big gap in door frame (room 209). Smelled a bit like it was used by smokers at some time.
Stayed 1 night in Mar 2026
Verified

8/10 Good

Miles

Liked: Cleanliness, amenities, property conditions & facilities
Was an okay stay with a pet. Since the room door faced outside there was a lot of noise/activity right outside late into the night. People were coming in and out of cars and talking outside pretty much all night long. Brought a white noise machine for the overnight to help distract my dog.
Stayed 1 night in Mar 2026
Verified

8/10 Good

Yadira

Liked: Cleanliness, staff & service, amenities
Staff was welcoming and attentive. Room was CLEAN! We did not take advantage of breakfast due to work schedule. Only thing negative about our stay was the loud banging noise from the air unit. We did not want to bother about it, as it was just a weekend stay. Bed and pillows were comfy as well. Fridge works great! We look forward to future visits.
Stayed 2 nights in Feb 2026
Verified

6/10 Okay

Bkkk

Liked: Staff & service
Hotel was ok. Room was nice but had leftover towels and soap wrappers from previous guest
Stayed 1 night in Dec 2025
Verified

4/10 Poor

Kim

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It wasn't as clean as I would have liked and the area was not the safest
Stayed 1 night in Feb 2026
Verified

2/10 Terrible

Diamante

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the worst experience I've ever had. First of all, we were told there was a 24/7 airport shuttle and then when we got there they said it stopped at 1pm.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Tonya

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 2 nights in Apr 2025
Verified

6/10 Okay

Christopher

Yes
Stayed 2 nights in Feb 2026
Verified

8/10 Good

Ginette

Liked: Cleanliness, staff & service, amenities
Towels and sheets new and clean
Stayed 1 night in Nov 2025

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