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Recent guest reviews

Todo bien pero lo malo es k por todo quieren cobrar

Ran out of normal drinks. To many children. No place to smoke. Not a good place for adult vacation.

To many kids with no rules, caused by special rates to locals who are rude and lack respect for other guests. Couldn’t even get a drink at the swim up bar cause kids are playing on it. I have been going here for 15 years, next year we will be staying elsewhere.

WAY TOO many locals at this resort! Getting worse every year! Waited too long for our rooms to be ready!! Children sitting on stools at swim up pool bar, with some people just sitting taking up that space. Staff serving their people first and the rest after that. We won’t return!!!!!!

The main pool doesn't have a area for adults only. There is a kids pool but is more for 10 and under so the older kids are everywhere jumping shooting water guns. Kid don't belong at the pool bar playing on the stools. in floats and water guns and jumping off the island where adults are talking and enjoying the water. The main pool should have an adult only section for those people who are taking an adult vacation.

Nice place hate birds pooping on people, tables and dropping poop in food flying.

The only thing I would suggest they change is to get softer beds! However I saw them bringing in new pillow top mattresses. So it's already in progress! Once that is complete this will be the perfect vacation destination!!!!!

I made reservations 50 minutes prior to arriving, but the hotel had s hard time finding my reservation. I had to call Orbitz support and although they faced in the information the hotel still took another hour to get me checked in. They mentioned, they’ve had other people scammed them in the past with bogus reservations so they take longer to check in people when the reservation is made within the same day. Other thang the check in everything else was fine. I’ve never had this issue in other hotels in Mexico so it was odd.

The mattress are really bad and not comfortable at all, the staff is not friendly. Also they are always bothering you trying to sell you a time share. Overall I do regret staying on this hotel.

We don't mind kids, but it was over dose. sitting and playing around the swim up bar. The hotel is building a kids pool they we were told will be done in May 2017. If they ban the kids in the main pool under a certain age it will be a great improvement. Love the staff there they are so friendly and kind to all.

Staff and service was excellent. Rooms left much to be desired. No refrigerators or coffee pots. Rooms need updating. Food was terrible and drinks were watered down. Money would have been better spent on a cruise

The beach was absolutely beautiful. The area allowed for bus or taxi to zihuatenajo which was an awesome place. The hotel staff were extremely nice and helpful. The beds were so awful...we asked for different rooms but were told they all had bad beds. Extra folded blankets helped enough to get some sleep but we still woke up sore. And they don't sell alcohol until 11am.

No service on beach. Food was better this year. No refrig in rooms. Ran out of beer and alcholol to many times. Activites were okay. To many kids at pool bar. I like kids but not splashinfg at the pool bar. Could not get to bar. Staff is always friendly. Will go come where else next year.

Running out of booze three of seven days (around 4pm) I was there seems suspicious. It made everyone nervous that the hotel is having financial problems. Beds would be better of being made out of straw. It was the cleanest hotel I've stayed at in Mexico with the nicest staff. They could save some the cost of mopping for new beds or drinks for guests.

This is the 4th time in 5 years that we have stayed at the Park Royal in Ixtapa. Unfortunately this time, we were disappointed. The food was satisfactory and the staff are outstanding. Even though the maids do a great job cleaning, for the first time ever we encountered an ant problem in all 5 of our groups' rooms which they definitely need to address. We heard many others complaining about ants in their rooms as well. The straw that broke the camel's back however was when, on our second-last day there, they completely ran out of liquor at the swim-up bar and beach bar, and had a very limited selection at the lobby bar and even in the al a carte restaurant that evening. The next morning when the swim-up bar opened, all they had was beer for the first hour, followed by only one bottle each of vodka, light rum, dark rum, tequila, and coffee liqueur. This definitely was insufficient for a resort full of people. Prior to that, there had been numerous times when they ran out of white wine, Canadian Club and tequila. We have been travelling to all-inclusives numerous times a year for the past 15 years and have never experienced this before. For this reason, we will unfortunately not be returning to the Park Royal again.

I've been to this hotel many times with a large group. The staff is great! Food and beverages are good. The rooms are average - beds hard (my only complaint). If you are used to a softer bed, this will not be the place for you. Overall, I enjoy staying there.

It was relaxing and quiet the first few days. We didn't know it was a Mexican holiday on the weekend and it got very busy but the staff handled it well and everything was enjoyable. Fun in the sun for sure. And some enjoyable walks on the beach in the moonlight too.

Blvd. Ixtapa, Lot 5-A Hotel Zone S / N Ixtapa GRO

Hotel highlights

  • Walking distance to El Palmar Beach
  • Free local cuisine breakfast
  • Free WiFi in public areas
  • Free parking

Park Royal Beach Ixtapa places you within a 5-minute walk of El Palmar Beach and Delfiniti. This 228-room, 3.5-star property welcomes guests with 3 restaurants, an outdoor pool, and free self parking.


Dining

Start your day off right with a free local cuisine breakfast, served each morning from 7 AM to 11:30 AM. There are ample dining options with 3 onsite restaurants, including La Veranda, which specializes in international cuisine.


Rooms

The 228 rooms have an array of amenities, including balconies, free bottled water, and desks. 27-inch TVs come with satellite channels. Bathrooms offer hair dryers and free toiletries.


Property features

Park Royal Beach Ixtapa features a nightclub, an outdoor pool, and a children's pool. You can put free parking to good use if you drive. The front desk has multilingual staff on hand 24/7 to help with concierge services, securing valuables, and luggage storage. Other amenities at this all-inclusive property include a fitness center, free WiFi in public areas, and a meeting room.

Room options

Deluxe Nature View

2 Double Beds | 1 King Bed | Sleeps 4

Premier Ocean View Double

2 Double Beds | Sleeps 4

Super Saver No refundable

2 Double Beds | Sleeps 4

Presidential Suite

2 Double Beds, 1 King Bed, 2 Twin Beds and 1 Twin Sofa Bed | 1 King Bed | Sleeps 6

Guest reviews for Park Royal Beach Ixtapa

Everyone (7) Couples (13) Family (3) Friends (3) Other (1)
3
Family with small children Family

Todo bien pero lo malo es k por todo quieren cobrar

By on Aug 30, 2020

Review comment responded on Aug 30, 2020

Estimado huésped: Muchas gracias por su visita y sus constructivos comentarios, esperamos que muy pronto volvamos a tener la oportunidad de servirle. Saludos cordiales

4
Everyone

By on Mar 9, 2020

Review comment responded on Mar 9, 2020

Estimado Huésped: Le agradecemos su estancia en Park Royal Ixtapa, así como su calificación, esperamos que muy pronto volvamos a tener la oportunidad de atenderlo. Saludos cordiales

1
Everyone

By on Mar 4, 2020

Review comment responded on Mar 4, 2020

Dear Guest: First of all thank you for your visit and share your experience.It is very useful to know your opinion, it gives us the opportunity to improve and create innovations. We are very sorry for not having met your expectations, We will work hard. Hopefully in the future, we can have the opportunity to serve you again. Best Regards

2
Family

Ran out of normal drinks. To many children. No place to smoke. Not a good place for adult vacation.

By on Mar 4, 2020

Review comment responded on Mar 4, 2020

Dear Guest: First of all, thank you for your visit and share your experience. It is very useful to know your opinion, it gives us the opportunity to improve and create innovations. We will take your comments very seriously, we appreciate your support. We are very sorry for not having met your expectations, to find the balance between the diversity of guests, it will be a task in which we will focus our effort. Hopefully in the future, we can have the opportunity to serve you again. Best Regards

1
Partner Couples

To many kids with no rules, caused by special rates to locals who are rude and lack respect for other guests. Couldn’t even get a drink at the swim up bar cause kids are playing on it. I have been going here for 15 years, next year we will be staying elsewhere.

By , from Minneapolis on Mar 2, 2020

Review comment responded on Mar 3, 2020

Dear Chris: Let us thank you in the first place for staying at Park Royal Ixtapa, and for taking time to share the experience you had. Your comments are very constructive as it encourages us to become better and work hard in order to improve every day. Afterwards, we offer our sincere apologies, for not having been able to fulfill your expectations, each of your comments are very helpful and invite us to reflect on our service. We know that it will not be possible to erase the bad moments, but we want you to know that you are very important for us and hopefully we will have the opportunity of welcoming you another time, it was a pleasure to have you at Park Royal Ixtapa Best Regards

2
Partner Couples Friends

WAY TOO many locals at this resort! Getting worse every year! Waited too long for our rooms to be ready!! Children sitting on stools at swim up pool bar, with some people just sitting taking up that space. Staff serving their people first and the rest after that. We won’t return!!!!!!

By , from Illinois on Mar 2, 2020

Review comment responded on Mar 3, 2020

Dear Guest: First of all thank you for your visit and share your experience.It is very useful to know your opinion, it gives us the opportunity to improve and create innovations. We will take your comments very seriously, we appreciate your support, sincere apologies for the inconveniences, they may not help erase the bad experience you had, but we assure that you are important to us. Hopefully in the future, we can have the opportunity to serve you again. Best Regards Guest Service.

4
Partner Couples

The main pool doesn't have a area for adults only. There is a kids pool but is more for 10 and under so the older kids are everywhere jumping shooting water guns. Kid don't belong at the pool bar playing on the stools. in floats and water guns and jumping off the island where adults are talking and enjoying the water. The main pool should have an adult only section for those people who are taking an adult vacation.

By , from usa on Mar 10, 2019

Review comment responded on Mar 11, 2019

Dear Cindy: Thank you very much for staying with Park Royal Ixtapa It is very motivating to read your review. We will take your suggestions into account, we are passing all your comments to our management. We hope to have the opportunity to serve you again,come back soon!! Best regards

3
Friends

Nice place hate birds pooping on people, tables and dropping poop in food flying.

By on Feb 27, 2019

Review comment responded on Feb 28, 2019

Dear Guest: Thank you very much for your visit and your constructive comments. We have been implementing actions to have a harmonious coexistence with the nature that lives in this paradise, we will try to make the project successful. We look forward to your return, it is a pleasure to serve you Best Regards

5
Everyone

By on Feb 24, 2019

Review comment responded on Apr 30, 2019

Estimado Huésped: Le agradecemos su calificación y esperamos que muy pronto podamos volver a servirle Saludos Cordiales

5
Everyone

The only thing I would suggest they change is to get softer beds! However I saw them bringing in new pillow top mattresses. So it's already in progress! Once that is complete this will be the perfect vacation destination!!!!!

By on Apr 17, 2018

Review comment responded on Apr 18, 2018

Dear Guest: Reading such positive reviews motivates us to work hard in order to improve every day. Thank you for your preference, it was a pleasure to welcome you at Park Royal Ixtapa Best Regards

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