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Recent guest reviews

The main pool doesn't have a area for adults only. There is a kids pool but is more for 10 and under so the older kids are everywhere jumping shooting water guns. Kid don't belong at the pool bar playing on the stools. in floats and water guns and jumping off the island where adults are talking and enjoying the water. The main pool should have an adult only section for those people who are taking an adult vacation.

Nice place hate birds pooping on people, tables and dropping poop in food flying.

The only thing I would suggest they change is to get softer beds! However I saw them bringing in new pillow top mattresses. So it's already in progress! Once that is complete this will be the perfect vacation destination!!!!!

I made reservations 50 minutes prior to arriving, but the hotel had s hard time finding my reservation. I had to call Orbitz support and although they faced in the information the hotel still took another hour to get me checked in. They mentioned, they’ve had other people scammed them in the past with bogus reservations so they take longer to check in people when the reservation is made within the same day. Other thang the check in everything else was fine. I’ve never had this issue in other hotels in Mexico so it was odd.

The mattress are really bad and not comfortable at all, the staff is not friendly. Also they are always bothering you trying to sell you a time share. Overall I do regret staying on this hotel.

We don't mind kids, but it was over dose. sitting and playing around the swim up bar. The hotel is building a kids pool they we were told will be done in May 2017. If they ban the kids in the main pool under a certain age it will be a great improvement. Love the staff there they are so friendly and kind to all.

Staff and service was excellent. Rooms left much to be desired. No refrigerators or coffee pots. Rooms need updating. Food was terrible and drinks were watered down. Money would have been better spent on a cruise

The beach was absolutely beautiful. The area allowed for bus or taxi to zihuatenajo which was an awesome place. The hotel staff were extremely nice and helpful. The beds were so awful...we asked for different rooms but were told they all had bad beds. Extra folded blankets helped enough to get some sleep but we still woke up sore. And they don't sell alcohol until 11am.

No service on beach. Food was better this year. No refrig in rooms. Ran out of beer and alcholol to many times. Activites were okay. To many kids at pool bar. I like kids but not splashinfg at the pool bar. Could not get to bar. Staff is always friendly. Will go come where else next year.

Running out of booze three of seven days (around 4pm) I was there seems suspicious. It made everyone nervous that the hotel is having financial problems. Beds would be better of being made out of straw. It was the cleanest hotel I've stayed at in Mexico with the nicest staff. They could save some the cost of mopping for new beds or drinks for guests.

This is the 4th time in 5 years that we have stayed at the Park Royal in Ixtapa. Unfortunately this time, we were disappointed. The food was satisfactory and the staff are outstanding. Even though the maids do a great job cleaning, for the first time ever we encountered an ant problem in all 5 of our groups' rooms which they definitely need to address. We heard many others complaining about ants in their rooms as well. The straw that broke the camel's back however was when, on our second-last day there, they completely ran out of liquor at the swim-up bar and beach bar, and had a very limited selection at the lobby bar and even in the al a carte restaurant that evening. The next morning when the swim-up bar opened, all they had was beer for the first hour, followed by only one bottle each of vodka, light rum, dark rum, tequila, and coffee liqueur. This definitely was insufficient for a resort full of people. Prior to that, there had been numerous times when they ran out of white wine, Canadian Club and tequila. We have been travelling to all-inclusives numerous times a year for the past 15 years and have never experienced this before. For this reason, we will unfortunately not be returning to the Park Royal again.

I've been to this hotel many times with a large group. The staff is great! Food and beverages are good. The rooms are average - beds hard (my only complaint). If you are used to a softer bed, this will not be the place for you. Overall, I enjoy staying there.

It was relaxing and quiet the first few days. We didn't know it was a Mexican holiday on the weekend and it got very busy but the staff handled it well and everything was enjoyable. Fun in the sun for sure. And some enjoyable walks on the beach in the moonlight too.

Park Royal has the best staff ever. They were so helpful and kind. The hotel is very clean. The one thing that they do need is umbrellas at the pool. If you wanted to spend the day there, you were out in the sun the whole time. And being from WI that was a little rough.

The hotel staff and food were great. The only bad thing with the Hotel was the hard beds in all the rooms. If are looking to get in the beach all the Hotels in this zone are not good. The waves were real strong and big. The best beaches to get in and swim are in Isla De Ixtapa, Playa La Ropa and Playa Las Gatas. Ixtapa is more laid back and cheaper than Cancun but the beaches are better in Cancun.

The hotel itself was nice, pool area, beach were all wonderful. The food was good at breakfast and lunch, however the dinner buffet was just okay. No waitstaff around the pool, which is strange. Entertainment was fair. The rooms do not have safes or fridges, again this was strange for us. I left my rings in my room and my diamond wedding ring was stole, I reported it to hotel, they did an "investigation", but of course nothing came up, they did not even apoligize to me, for this reason I would never stay here again.

First time we ever enjoyed just relaxing. We did not feel the need to do anything special. Daily sitting by the pool enjoying the adult beverages that came with the all-inclusive. Best professional staff we ever encountered.

We enjoyed our stay so much , that we want to return next year with our children. The staff was friendly and informative. Rooms, pool and restrooms were clean. Food was very good. We loved the fresh fruit and salad bars for lunch and breakfast. Top shelf alcohol and knowledgable bar staff. We went to Playa Linda and Ixtapa Island and went snorkeling for the first time. We loved it!!! We loved walking to the Marina and the shopping plaza. We were there during the first week of NFL playoffs and the staff set up a T.V in the bar area so that we could watch the Packer game with about a dozen others. We really loved that! Only thing we didn't like was the timeshare reps.

It was very clean and almost overstaffed. $5 cab to about anywhere and the fishing was great

Boulevard Ixtapa Lote 5-A Ixtapa GRO

Hotel highlights

  • Walking distance to El Palmar Beach
  • Free hot/cold buffet breakfast
  • Free WiFi in public areas
  • Free parking

Park Royal Ixtapa - All Inclusive places you within a 5-minute walk of El Palmar Beach and Delfiniti. This 228-room, 3.5-star property has 3 restaurants along with conveniences like an outdoor pool and free self parking.


Dining

Free hot/cold buffet breakfast is included with your stay and awaits you each morning from 7 AM to 11:30 AM. Relish the international cuisine at La Veranda, one of 3 onsite restaurants.


Rooms

Guests can expect to find 27-inch a TV with satellite channels. The bathroom offers hair dryers and free toiletries. Other standard amenities include a balcony, free bottled water, and a phone.


Property features

Park Royal Ixtapa - All Inclusive features a nightclub, an outdoor pool, and a children's pool. If you plan to drive, free parking is available. Multilingual staff at the front desk are standing by 24/7 to help with concierge services, dry cleaning/laundry, and securing valuables. Other amenities at this all-inclusive property include a fitness center, free WiFi in public areas, and a meeting room.

Room options

Royal Presidential Suite Ocean front with pool

Full 2 | King 1 | Sleeps 9

Royal Deluxe Ocean View

Full 2 | King 1 | Sleeps 4

Royal Family Suite Nature View

Full 4 | Sleeps 8

Premier Ocean View Double

Full 2 | Sleeps 4

Guest reviews for Park Royal Ixtapa - All Inclusive

Everyone (5) Couples (11) Family (1) Friends (3) Other (1)
4
Partner Couples

The main pool doesn't have a area for adults only. There is a kids pool but is more for 10 and under so the older kids are everywhere jumping shooting water guns. Kid don't belong at the pool bar playing on the stools. in floats and water guns and jumping off the island where adults are talking and enjoying the water. The main pool should have an adult only section for those people who are taking an adult vacation.

By , from usa on Mar 10, 2019

Review comment responded on Mar 11, 2019

Dear Cindy: Thank you very much for staying with Park Royal Ixtapa It is very motivating to read your review. We will take your suggestions into account, we are passing all your comments to our management. We hope to have the opportunity to serve you again,come back soon!! Best regards

3
Friends

Nice place hate birds pooping on people, tables and dropping poop in food flying.

By on Feb 27, 2019

Review comment responded on Feb 28, 2019

Dear Guest: Thank you very much for your visit and your constructive comments. We have been implementing actions to have a harmonious coexistence with the nature that lives in this paradise, we will try to make the project successful. We look forward to your return, it is a pleasure to serve you Best Regards

5
Everyone

By on Feb 24, 2019

Review comment responded on Apr 30, 2019

Estimado Huésped: Le agradecemos su calificación y esperamos que muy pronto podamos volver a servirle Saludos Cordiales

5
Everyone

The only thing I would suggest they change is to get softer beds! However I saw them bringing in new pillow top mattresses. So it's already in progress! Once that is complete this will be the perfect vacation destination!!!!!

By on Apr 17, 2018

Review comment responded on Apr 18, 2018

Dear Guest: Reading such positive reviews motivates us to work hard in order to improve every day. Thank you for your preference, it was a pleasure to welcome you at Park Royal Ixtapa Best Regards

3

check in was too long of a wait but the stay was

Everyone

I made reservations 50 minutes prior to arriving, but the hotel had s hard time finding my reservation. I had to call Orbitz support and although they faced in the information the hotel still took another hour to get me checked in. They mentioned, they’ve had other people scammed them in the past with bogus reservations so they take longer to check in people when the reservation is made within the same day. Other thang the check in everything else was fine. I’ve never had this issue in other hotels in Mexico so it was odd.

By , from charlotte, nc on Jan 21, 2018

Review comment responded on Jan 23, 2018

Dear Guest: First and foremost, we would like to express our gratitude for staying at Park Royal Ixtapa, some times when the reservation is in the same day the communication is no to fast like we want, but with your feedback now we will be more careful in this subject.Thanks to much, Hotel Park Royal Ixtapa appreciated reviews like yours, we feel in the need of improving day by day Best regards

2

not a good hotel and to expensive

Everyone

The mattress are really bad and not comfortable at all, the staff is not friendly. Also they are always bothering you trying to sell you a time share. Overall I do regret staying on this hotel.

By , from santa ana, Ca on Jan 10, 2018

Review comment responded on Jan 19, 2018

Dear Guest: Tank you so much for your comments are very constructive, Hotel Park Royal Ixtapa feel in the need of improving day by day, we hope to have the opportunity of welcoming you another time to create better and more memorable experiences, sincerely

4

too many kids

Couples

We don't mind kids, but it was over dose. sitting and playing around the swim up bar. The hotel is building a kids pool they we were told will be done in May 2017. If they ban the kids in the main pool under a certain age it will be a great improvement. Love the staff there they are so friendly and kind to all.

By , from Champlin, mn on Mar 15, 2017

Review comment responded on Mar 17, 2017

Dear Miss Cindy; Thank you very much for sharing the pleasant experience you had with us at Park Royal Ixtapa, we are very pleased to know that we have managed to make your stay a memorable one. Just thinking about the fun of the little ones at home, is that we are building a special area, where there will be slides, slides and lots of fun !! We hope to give the inauguration in May. We will be waiting for you in the future and achieve to pass your expectations once again. Best regards

2

need for improvement

Everyone

Staff and service was excellent. Rooms left much to be desired. No refrigerators or coffee pots. Rooms need updating. Food was terrible and drinks were watered down. Money would have been better spent on a cruise

By on Mar 1, 2017

Review comment responded on Mar 3, 2017

Good morning; First of all, we would like to thank you for choosing Park Royal Ixtapa as host of your recent holidays. All comments are important to us, they help us improve day by day. Please accept my sincere apologies for any inconveniences that may have occurred during your stay. I share that they are renovating our rooms in general, we have started and we carry five floors, we are also about to change our mattresses in all rooms. We are updating our food menu in all restaurants. Do not hesitate to visit us once again and can witness the improvements achieved thanks to comments like yours. Best regards

2

friends getaway

GetawayWithFriends

The beach was absolutely beautiful. The area allowed for bus or taxi to zihuatenajo which was an awesome place. The hotel staff were extremely nice and helpful. The beds were so awful...we asked for different rooms but were told they all had bad beds. Extra folded blankets helped enough to get some sleep but we still woke up sore. And they don't sell alcohol until 11am.

By on Mar 15, 2014

3

was better last year

GetawayWithFriends

No service on beach. Food was better this year. No refrig in rooms. Ran out of beer and alcholol to many times. Activites were okay. To many kids at pool bar. I like kids but not splashinfg at the pool bar. Could not get to bar. Staff is always friendly. Will go come where else next year.

By on Mar 10, 2014

Park Royal Ixtapa - All Inclusive

Boulevard Ixtapa Lote 5-A, Ixtapa, GRO 40884
url importing https://www.orbitz.com/Ixtapa---Zihuatanejo-Hotels-Park-Royal-Ixtapa---All-Inclusive.h28345-p2.Hotel-Reviews