Skip to main content
Beginning of main content

Recent guest reviews

I enjoyed the Sunscape Resort it's my favorite place to go I retired and moved to Ixtapa and I always get a chance to have 2 days or 3 days relaxation and I love the staff that's there they know me the service is outstanding the resort is beautiful I'll be back soon

Everyone was so great love every minute of it treated with kindness all the information was given to me and more

This our 3rd time in Ixtapa, 2nd at the Sunscape and we will plan to return soon. Ratings are a little lower this year on the staff and service only because a lot of things at the resort were shut down because of the lack off people on vacation-coronavirus. No fault of Sunscape’s management, but service by select staff individuals could have been better. I’m chalking that up to the virus as well.

Everything was good except I ate Turkey dinner along with the person I went with and we got food poisoning

felt very safe while on property - with two teenagers, that was very important. Also was impressed by the friendliness and helpfulness of staff.

Great staff and hotel. The late night "battle of the bands" with the Emporio was a bit of a nusience.

Very friendly staff food and services are great area cleam and comfortable great access beachfront

The room was too hot. No air conditioner in restaurants, the food was bad. This is not a 4 star hotel.

I loved this resort. It is located near shops and restaurants that you can walk too. The place is very welcoming, safe, clean and the food is fantastic. I stayed at a different all inclusive in Ixtapa 2 years prior and once there, this one was the most highly recommended to me, so I stayed here this time and was glad I did. The pool is great. The beach is great. The room was a bit small but very clean and had a refrigerator. The air conditioning in the room worked very well. I highly recommend this place for a relaxing fun vacation.

Great resort. Excellent food, friendly staff, and plenty of activities. We have stayed at other resorts in ixtapa and this is the best! You won’t go wrong with a decision to vacation at Sunscape.

We certainly enjoyed our stay at the Sunscape. The hotel, pool, and grounds were always very clean. We loved the hotel layout with everything being so convenient to get to without having to do much walking from our room to the pool, restaurants, and beach. The pool area always had plenty of chairs, and we never had to wait for a table at a restaurant. With so many shops, restaurants, and bars across the street, my family always had something to do in the evening. The staff worked extremely hard and were very friendly. Please always tip if you can. The wait staff work all day in the heat.

The staff knows what service means. They go above the call of duty to see if you need anything and are OK. Always smiling with positive energy.

Staff is great in this hotel. They are friendly, helpful, accommodating, polite and pleasure. The hotel is clean and the location is great. We loved the food in all restaurants.

It was a nice place with a nice staff. I was there for a week and the food got boring and was often the same types. It was clean with a nice beach and good alcohol. It was worth the money.

The hotel was nice. Wide mix of nationalities. The food would rate as moderate and would not recommend the all inclusive. Save your money and go into town which is just across the street. The all inclusive drinks were great

We reserved 6 rooms with 3 suites and 3 partial ocean view rooms and the rooms were not ready. We told the front desk of our disappointment and they made us happy the rest of our trip with the extra attention and special dinners.

great. love sun, drinks and volleyball. was able to play beach doubles with the extremely athletic and very outgoing staff. and free drinks and food all day and night!!

Overall, we were really pleased with the service we received. This was truly a five star experience and we look forward to returning in the near future. Strongly recommend this vacation destination.

Paseo de Ixtapa S/N Lote 3-A Ixtapa GRO

Hotel highlights

  • Free parking
  • Onsite dining
  • Outdoor pool
  • Fitness center

Located within a 5-minute walk of El Palmar Beach, Sunscape Dorado Pacifico Ixtapa Resort & Spa - All Inclusive is within a 15-minute stroll of Magic World Aquapark. This 285-room, 4-star resort welcomes guests with 4 restaurants, an outdoor pool, and free self parking. Located centrally in Ixtapa, it's connected to a shopping center and also close to Delfiniti and Marina Ixtapa.


Dining

There are multiple options for onsite dining with 4 restaurants, including Windows, which specializes in international cuisine and serves lunch and dinner, and Bluewater Grill with pleasing ocean views. Get an energy boost at the coffee shop/café, or grab a drink at the bar/lounge.


Rooms

The 285 rooms have an array of amenities, including furnished balconies, iPod docks, and coffee makers. 32-inch LCD TVs come with satellite channels and DVD players. Memory foam beds sport down comforters and bathrooms offer rainfall showers, hair dryers, and free toiletries. Video-game consoles, laptop-compatible safes, and phones are also available.


Property features

Sunscape Dorado Pacifico Ixtapa Resort & Spa - All Inclusive features an outdoor pool, a children's pool, and a gym. Free parking is available if you drive. The 24-hour front desk has multilingual staff ready to assist with tours/tickets and luggage storage. Other amenities at this all-inclusive resort include a spa tub, a sauna, and outdoor tennis courts.

Room options

Family Room, Connecting Rooms

2 Double Beds | Sleeps 6

Deluxe Room, 2 Double Beds, Ocean View (Sun Club)

2 Double Beds | Sleeps 4

Family Suite, Oceanfront (Sun Club)

2 Double Beds | Sleeps 4

Family Room, Connecting Rooms (Sun Club)

2 Double Beds | Sleeps 6

Guest reviews for Sunscape Dorado Pacifico Ixtapa Resort & Spa - All Inclusive

Everyone (13) Couples (9) Family (12) Other (2) Friends (3)
5
Everyone

I enjoyed the Sunscape Resort it's my favorite place to go I retired and moved to Ixtapa and I always get a chance to have 2 days or 3 days relaxation and I love the staff that's there they know me the service is outstanding the resort is beautiful I'll be back soon

By on Apr 27, 2021

Review comment responded on Apr 27, 2021

Dear Guest, Thank you for choosing the hospitality of our resort and taking the time to write a review about your recent experience. We are pleased to know that your stay in this house has been pleasant. We will gladly share your comment with our team. We hope to have you once again with us in this your home away from home. Sincerely,

5
Everyone

Everyone was so great love every minute of it treated with kindness all the information was given to me and more

By on Oct 13, 2020

Review comment responded on Oct 15, 2020

Dear Guest, Thank you for choosing the hospitality of our resort and taking the time to write a review about your recent experience. We are pleased to know that your stay in this house has been pleasant. We will gladly share your comment with our team. We hope to have you once again with us in this your home away from home. Sincerely,

4
Everyone

By on Aug 4, 2020

Review comment responded on Aug 5, 2020

Estimado huésped, Muchas gracias por su puntuación. Esperamos tenerles muy pronto con nosotros. Saludos!

4
Family

This our 3rd time in Ixtapa, 2nd at the Sunscape and we will plan to return soon. Ratings are a little lower this year on the staff and service only because a lot of things at the resort were shut down because of the lack off people on vacation-coronavirus. No fault of Sunscape’s management, but service by select staff individuals could have been better. I’m chalking that up to the virus as well.

By , from Iowa on Mar 26, 2020

Review comment responded on Mar 27, 2020

Dear Guest, Thank you for choosing the hospitality of our resort and taking the time to write a review about your recent experience. We are pleased to know that your stay in this house has been pleasant. However, we will take your comments and work on them in conjunction with the areas involved. We hope to have you once again with us in this your home away from home. Sincerely,

5
Everyone

By on Feb 2, 2020

Review comment responded on Feb 2, 2020

Dear Guest, Thank you for choosing the hospitality of our resort and taking the time to write a review about your recent experience. We are pleased to know that your stay was pleasant. We hope to welcome you back at this your home away from home! Sincerely,

4
Everyone

Everything was good except I ate Turkey dinner along with the person I went with and we got food poisoning

By on Dec 14, 2019

Review comment responded on Dec 29, 2019

Dear Guest, Thank you for choosing the hospitality of our resort and taking the time to write a review about your recent experience. We are pleased to know that your stay was very nice. However, we will take your observations and work on them. We hope to welcome you back at this your home away from home!

4
Family

felt very safe while on property - with two teenagers, that was very important. Also was impressed by the friendliness and helpfulness of staff.

By on Mar 23, 2019

Review comment responded on Mar 26, 2019

Dear Tracy, Thank you so much for your comment. We glad to hear that you felt safe on the property with your teenagers. We will share your commetns with all the staff. We just want to say that we will be more than happy to welcome you once again at this your home away from home. Sincerely, Jesus Garcia

4
Everyone

Great staff and hotel. The late night "battle of the bands" with the Emporio was a bit of a nusience.

By , from Seattle, us on Mar 17, 2019

Review comment responded on Mar 26, 2019

Dear Zeke, Thank you very much for your preference and for your comments about us, we appreciate the time that you took to share them. Also, we want to thank you for giving us your remarks, because this is the best way to know the areas that need an immediate action from us, so rest assured that they will be taken into consideration in order to improve our service. We just want to say that we will be more than happy to welcome you once again at this your home away from home, Sunscape Dorado Pacifico Ixtapa. Sincerely, Jesus Garcia General Manager

5
Everyone

Very friendly staff food and services are great area cleam and comfortable great access beachfront

By on Dec 14, 2018

Review comment responded on Dec 19, 2018

Dear Guest, Thank you very much for your preference and for your nice comments about us, we appreciate the time that you took to share them. We are very happy to know that you enjoyed the services. Sincerely, Jesús Garcia General Manager

2
Everyone

The room was too hot. No air conditioner in restaurants, the food was bad. This is not a 4 star hotel.

By on Aug 23, 2018

Review comment responded on Nov 7, 2018

Dear Guest We would like to thank you for your time to post a review. Also, we want to thank you for giving us your remarks, because this is the best way to know the areas that need an immediate action from us, so rest assured that they will be taken into consideration in order to improve our food service. We sincerely hope to welcome you to on a future occasion so we can have the opportunity to redeem ourselves providing you with the service you deserve. Sincerely, Jesús García General Manager

Sunscape Dorado Pacifico Ixtapa Resort & Spa - All Inclusive

Paseo de Ixtapa S/N Lote 3-A, Ixtapa, GRO 40880
url importing http://www.orbitz.com/Ixtapa-Hotels-Sunscape-Dorado-Pacifico-Ixtapa-Resort-&-Spa---All-Inclusive.h4440978-p2.Hotel-Reviews
There was an error importing /Ixtapa-Hotels-Sunscape-Dorado-Pacifico-Ixtapa-Resort-&-Spa---All-Inclusive.h4440978-p2.Hotel-Reviews, error: javax.servlet.jsp.JspTagException: 301 http://www.orbitz.com/Ixtapa-Hotels-Sunscape-Dorado-Pacifico-Ixtapa-Resort-&-Spa---All-Inclusive.h4440978-p2.Hotel-Reviews

Frequently asked questions