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Recent guest reviews

Once you book and pre pay, you are fried, just have to follow what they say, and get what they have to offer. Cleanless? founf sand in the room, and staff at the front desk unfriendly

Same food every day, and not that great Rude hostess in restaurants, Too many people , long lines No entertainments, not a good all exclusive hotel , rooms where nice, views of ocean area are great,

Bad

The property is extremely dated and the modernization efforts were subpar

La atención y el servicio fueron excelentes unico inconveniente es que el mueble que ponen en el balcón de la anotación es de mala calidad lo digo par un incidente que me sucedio

Great place - nice staff. Amazing price! This is our 4th time there. Location is perfectly in the center of it all.

The property is tired in appearance and service is below average and our expectations.

The view from the room was the best. The elevator situation around check in time was a little annoying.

Good environment excellent service. Has a lot of activities to do at the hotel.

The property is well maintained. The location is very good, close to shops and restaurants. Although the hotel was full capacity it didn’t feel crowded. My favorite part of the hotel was the staff. They were all extremely helpful and you can tell they appreciate their guest.

Hotel is very outdated, in desperate need of a re-model. Bedding and towels are very old and felt like sandpaper. No business center for traveler's use. Food was mediocre. Location is about the only thing it has going for it.

Nice beach...........nice pool...............good value...............

This year was one of the more disappointing years. We were happy to see them doing updates to the hotel however 2 days before we were to check out of our 10 night stay they HAD to move us so that they could change the door on our room. We moved to the next floor up to the same type of room but it lacked hot water. Whatever. The waitstaff, bartenders, room cleaners, security staff are all amazing and have become friends. I am just disappointed with how they HAD to move us with 2 nights left of our vacation.

This is my 3rd or 4th time staying here in the last 15 years. Decent hotel, great pool and location. Friendly staff!

This was my first time staying at Krystal. We were expecting a little more than we got.. We walked to this hotel from another hotel just a few down from Krystal. My friend and I were walking down the entry/drive way with our bags/suitcases. At no point did anyone come help us with these. Even as we approached the entry there were few people there to help. Checking in was fine, nothing special. Our room wasn't ready yet so they did offer to hold our luggage while we waited. Once we got to the room- it was okay. The TV was crooked on the mounting bracket and couldn't be straightened out. Bathroom wasn't the best. The hot water handle on the sink didn't work at all and the cold water handle was hard to turn off. I loved the style of the shower, however, the metal casing around the shower handle was falling off the wall as was the hand grip brackets. They gave us a lock for a safe however there was no safe in the room, nor was one given to us at time of check-in. We LOVED the pool area and the water-slide was the best. We didn't do the all inclusive so we did not eat/drink there at all so I'm unable to provide information on this. This hotel was recommended to us from another friend, so I'm guessing, the room they received was likely a little nicer than the one we got. I'm hoping this was just maybe a room that would soon be under repair. I wouldn't mind trying it again next year but hope to have a slightly better experience

Don't eat at their restaurant especially at bogart really bad service and rude I don't recommend Krystal but there other nice Hotel in ixtapa

The resort is ok but fue drinks and food not so much every meal ha the same everyday

The hotel needs lots of updating. Has been neglected. The rooms are ok in size, but rust on the bathroom door jams, sliding glass door would not lock properly, mold on bottom of the drapes. A/C was below average. Few times no water in the bathroom for a short amount of time. Pool area not bad but could also be updated. Staff around the pool and eating places were very friendly and helpful. There were a few employees at the front desk that were not very helpful. We had to look at 4 rooms before getting one that we requested from the beginning on our plan. THERE is not WiFI in the rooms as advertised. Had to go to the lobby and lots of times it was not working. Have stayed here about 5 - 6 times. Seems like every year the grounds and rooms have not changed. Please update.

The Krystal property is in dire need of an update! The rooms have outdated furniture, stained fixtures, and below average beds. The rooms also need a significant deep cleaning! The location and pool area nice, as is the hotel lobby. WiFi services are spotty at best. There are much better properties in Ixtapa.

Boulevard Ixtapa S/N, Lote 4 y 4 A Ixtapa GRO

Hotel highlights

  • Free WiFi in public areas
  • Free parking
  • Onsite dining
  • Spa

Krystal Ixtapa places you next to El Palmar Beach and within a 10-minute walk of Magic World Aquapark. This 3-star resort has 255 rooms and welcomes guests with 3 restaurants, a full-service spa, and an outdoor pool.


Dining

This resort is home to 3 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with room service. For your convenience, a buffet breakfast is served for a fee on weekdays from 7:00 AM to 11:00 AM and on weekends from 7:00 AM to 11:00 AM.


Rooms

Guests can expect to find 27-inch TVs with cable channels. Beds are dressed in down comforters and bathrooms offer hair dryers and free toiletries. Balconies, safes, and ironing boards are also available.


Property features

Krystal Ixtapa features a full-service spa, an outdoor pool, and a children's pool. If you drive, take advantage of free parking. Multilingual staff at the front desk are standing by 24/7 to help with tours or tickets, dry cleaning/laundry, and luggage storage. Other amenities at this beach resort include a gym, free WiFi in public areas, and conference space.

Room options

Standard Room, Garden View

2 Double Beds | Sleeps 4

Standard Room, Sea View

2 Double Beds | Sleeps 4

Superior Room, Sea View

2 Double Beds | Sleeps 4

Standard Room, 1 King Bed, Garden View

1 King Bed | Sleeps 2

Guest reviews for Krystal Ixtapa

Everyone (7) Couples (7) Business (1) Family (8)
1
Family

Once you book and pre pay, you are fried, just have to follow what they say, and get what they have to offer. Cleanless? founf sand in the room, and staff at the front desk unfriendly

By , from Surrey on Jul 17, 2022

Review comment responded on Aug 3, 2022

Dear Julio Cesar We appreciate the time you took to share your feedback regarding the service you received, we feel sorry for not having met the service standards and we are disappointed to know that we failed to meet your needs, for which we apologize. We will be working with the training department to achieve the objectives of the service. Best regards

2
Family with small children

Same food every day, and not that great Rude hostess in restaurants, Too many people , long lines No entertainments, not a good all exclusive hotel , rooms where nice, views of ocean area are great,

By on Jul 6, 2022

Review comment responded on Jul 20, 2022

Dear Cesar We appreciate the time you took to share your comment regarding the service you received we feel sorry for not having met the service standards that our brand demands of us, we will pay attention to these and implement measures so that this does not happen in future occasions. We hope in the future you will give us your confidence again and we can compensate your opinion. Best Regards

2
Everyone

Bad

By on May 24, 2022

Review comment responded on Jul 20, 2022

Dear Rafel We appreciate your comprehensive review, which will help us spot areas of opportunity to improve our overall service. It is with great concern that we read your comments. We are disappointed to know that we failed to meet their needs, for which we apologize. Rest assured that all the points mentioned will be taken care of so that they do not happen again. It would be a pleasure to welcome you on your next vacation Best Regards

5
Everyone

By on Mar 30, 2022

3
Partner Couples

The property is extremely dated and the modernization efforts were subpar

By on Feb 17, 2022

3
Partner Couples

La atención y el servicio fueron excelentes unico inconveniente es que el mueble que ponen en el balcón de la anotación es de mala calidad lo digo par un incidente que me sucedio

By on Feb 16, 2022

5
Partner Couples

Great place - nice staff. Amazing price! This is our 4th time there. Location is perfectly in the center of it all.

By on Feb 18, 2021

4
Family with small children

The property is tired in appearance and service is below average and our expectations.

By on Jan 28, 2020

5
Family with small children

The view from the room was the best. The elevator situation around check in time was a little annoying.

By , from Chicago on Jan 27, 2020

5
Family with small children Family

Good environment excellent service. Has a lot of activities to do at the hotel.

By on Dec 24, 2019

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