Krystal Ixtapa with optional All Inclusive in Ixtapa

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Family-friendly fun on the beach, with outdoor pool

Choose dates to view prices

Where to?

Dates

April 2025

May 2025

Outdoor pool, open 9 AM to 8 PM, sun loungers

On the beach, sun loungers, beach umbrellas, beach towels

Superior Room, Sea View | Down comforters, in-room safe, desk, blackout drapes

Overview
Rooms
Location
Policies

Good

Popular amenities

Room service
Bar
All inclusive
24/7 front desk
Pool

Explore the area

Boulevard Ixtapa S/N, Lote 4 y 4 A, Ixta Zihuatanejo, Ixtapa, GRO, 40880

El Palmar Beach
‪4 min walk‬
Marina Ixtapa
‪14 min walk‬
Linda Beach
‪14 min drive‬
Ixtapa, Guerrero (ZIH-Ixtapa - Zihuatanejo Intl.)
‪26 min drive‬

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Room options

King Ocean View

Ocean view
365 sq ft
Sleeps 2
1 King Bed

Down comforters, in-room safe, desk, blackout drapes

Standard Room, 1 King Bed, Garden View

365 sq ft
Sleeps 2
1 King Bed

Standard Room, Garden View

365 sq ft
Sleeps 4
2 Double Beds

Superior Room, 1 King Bed, Sea View

Sea view
365 sq ft
Sleeps 2
1 King Bed

Superior Room, Sea View

Sea view
365 sq ft
Sleeps 4
2 Double Beds

Standard Room, Sea View

Sea view
365 sq ft
Sleeps 4
2 Double Beds

Standard Non-Refundable Room

365 sq ft
Sleeps 4
2 Double Beds

Room Standard With Garden View

Sleeps 2
1 King Bed(s) OR 2 Full Bed(s)

Room Standard With Garden View

Sleeps 4
2 Full Bed(s)

Room Standard With Sea View

Sea view
Sleeps 4
2 Full Bed(s)

Room Standard With Sea View

Sea view
Sleeps 2
1 King Bed(s)

Room Superior With Sea View

Sea view
Sleeps 2
1 King Bed(s)

Room Superior With Sea View

Sea view
Sleeps 4
2 Full Bed(s)

Room Standard With Garden View

Sleeps 4
2 Full Bed(s)

About the neighborhood

Ixtapa

Located within a 5-minute walk of El Palmar Beach, Krystal Ixtapa with optional All Inclusive is within a 15-minute stroll of Delfiniti. This resort has 255 rooms and welcomes guests with conveniences like 3 restaurants, a full-service spa, and an outdoor pool.

View more Resorts in Ixtapa

What's nearby

El Palmar Beach - 4 min walk - 0.2 miles
Marina Ixtapa - 14 min walk - 0.8 miles
Quieta Beach - 12 min drive - 4.5 miles
Linda Beach - 14 min drive - 5.2 miles
Varadero Beach - 24 min drive - 5.1 miles

Getting around

Ixtapa - Zihuatanejo Intl. Airport (ZIH) - 26 min drive

Restaurants

‪Soleiado's Restaurant - ‬2 min walk
‪Emilio's - ‬5 min walk
‪El Pescador - ‬4 min walk
‪Simplicio’s Steakhouse - ‬3 min walk
‪Ruben's Hamburgers - ‬5 min walk

About this property

Krystal Ixtapa with optional All Inclusive

Family-friendly fun on the beach, with outdoor pool

Krystal Ixtapa with optional All Inclusive features a full-service spa, an outdoor pool, and a children's pool. If you drive, take advantage of free parking. Multilingual staff at the front desk are standing by 24/7 to help with concierge services, luggage storage, and dry cleaning/laundry. Other amenities at this beach resort include a gym, meeting rooms, and conference space.

Guests can expect to find 27-inch TVs with cable channels. Beds are dressed in down comforters and bathrooms offer hair dryers and free toiletries. Balconies, safes, and ironing boards are also available.

An outdoor pool and a children's pool are on site. Other recreational amenities include a waterslide and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 2 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna and a hot tub.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 13 years old are not allowed in the spa.

Languages

English, Spanish

Similar properties

Outdoor pool, pool umbrellas, sun loungers

On private beach
Pool
Hot Tub
All inclusive

includes taxes & fees

$84 per night

May 6 - May 7

Property amenities

Internet

Available in all rooms: Free internet

Parking and transportation

Free self parking on site

Food and drink

Buffet breakfast available for a fee 7:00 AM to 11:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; MXN 220 for adults and MXN 110 for children
2 bars/lounges
3 restaurants
A poolside bar
Snack bar/deli

Things to do

Arcade/game room
Bicycle rentals
Billiards/pool table
Children's pool
Fitness classes
Full-service spa
Gym
Outdoor pool
Playground
Shopping
Volleyball
Waterslide

Family friendly

Arcade/game room
Children's pool
In-room babysitting (surcharge)
Outdoor pool
Playground
Snack bar/deli
Supervised activities for children (surcharge)
Waterslide

Conveniences

24-hour front desk
Gift shop/newsstand
Hair salon
Luggage storage

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Wedding services

Business services

Conference space
Meeting rooms

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Garden
On the beach
Pool loungers

Full-service spa

2 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Detox wraps
Facials
Hot stone massages
Hot tub
Hydrotherapy
Manicures/pedicures
Prenatal massages
Reflexology
Sauna
Spa open daily
Sports massages
Swedish massages
Thai massages

Accessibility

Elevator

1 building
11 floors
Reception hall
Smoke-free property

Room amenities

Bedroom

Bedsheets provided
Blackout drapes
Down comforter

Bathroom

Free toiletries
Hair dryer
Private bathroom
Shampoo
Shower
Towels provided

Entertainment

27-inch TV with cable channels

Food and drink

Limited room service

Air conditioning (climate-controlled)
Connecting rooms available
Desk
Heating
Iron/ironing board
Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

This property doesn't allow pets

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Fee for buffet breakfast: approximately MXN 220 for adults and MXN 110 for children

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and cash

Cashless transactions are available

Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Check-in: 4:00 PM
Check-out: noon
Minimum check-in age: 18

The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards and cash.
The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
Onsite safety features include a fire extinguisher, a smoke detector, and a first aid kit.
Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

The resort can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
Pool access available from 9 AM to 8 PM.
Reservations need to be made in advance for massage services and spa treatments. Contact the resort at the phone number listed on your booking confirmation.
Registered guests are the only ones allowed in guestrooms.
Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

Property is also known as

Ixtapa Krystal

Krystal Ixtapa Resort

Krystal Hotel Ixtapa

Krystal Ixtapa

Krystal Ixtapa Hotel Ixtapa

Nh Krystal Hotel Ixtapa

Nh Krystal Ixtapa

Nh Krystal Resort Ixtapa

Krystal Ixtapa Hotel

Krystal Ixtapa

Krystal Ixtapa with optional All Inclusive Resort

Krystal Ixtapa with optional All Inclusive Ixtapa

Krystal Ixtapa with optional All Inclusive Resort Ixtapa

Frequently asked questions

Is a free cancellation option available at Krystal Ixtapa with optional All Inclusive?

Krystal Ixtapa with optional All Inclusive offers free cancellation on select room rates. For specific requirements, review the cancellation policy on Orbitz.

How much does it cost to stay at Krystal Ixtapa with optional All Inclusive?

As of Apr 19, 2025, prices found for a 1-night stay for 2 adults at Krystal Ixtapa with optional All Inclusive on Apr 29, 2025 start from $141.39, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do within easy reach of Krystal Ixtapa with optional All Inclusive?

This resort in Ixtapa is within a 10-minute walk of El Palmar Beach, Delfiniti, and Magic World Aquapark. You'll also find Marina Ixtapa and Magic World Aquatic Park less than a mile away.

Will I be able to park at Krystal Ixtapa with optional All Inclusive?

Yes, self parking is offered for free at the resort.

Is there a spa available at Krystal Ixtapa with optional All Inclusive?

There is a full-service spa available for guests to enjoy and services include sports massages, deep-tissue massages, detox wraps, and reflexology.

Does Krystal Ixtapa with optional All Inclusive feature a casino at the property?

No, Krystal Ixtapa with optional All Inclusive doesn't have a casino.

Is there an indoor pool at Krystal Ixtapa with optional All Inclusive?

No, this resort doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 9 AM and 8 PM.

Is Krystal Ixtapa with optional All Inclusive good for couples?

This beachfront resort offers plenty of amenities for couples including an outdoor pool, a poolside bar, and 3 restaurants.

Are there hot tubs at Krystal Ixtapa with optional All Inclusive?

Yes, this resort has a spa tub.

Does Krystal Ixtapa with optional All Inclusive have a restaurant with a breakfast menu?

Yes, Krystal Ixtapa with optional All Inclusive has 3 restaurants, and serves buffet breakfast each morning for a surcharge.

Does Krystal Ixtapa with optional All Inclusive allow pets to stay free of charge?

No, pets aren't allowed at Krystal Ixtapa with optional All Inclusive.

Does Krystal Ixtapa with optional All Inclusive have connecting rooms?

Yes, you can book connecting guestrooms at this resort for your group or family vacation.

What is the closest airport to Krystal Ixtapa with optional All Inclusive?

The closest major airport to Krystal Ixtapa with optional All Inclusive is Ixtapa - Zihuatanejo Intl. Airport (ZIH), which is 11.4 mi away (26 minutes by car).

Are there rooms with balconies that I can book at Krystal Ixtapa with optional All Inclusive?

Yes, every guestroom at Krystal Ixtapa with optional All Inclusive comes with a balcony with some featuring ocean or garden views.

Does Krystal Ixtapa with optional All Inclusive host weddings?

There are wedding services available at Krystal Ixtapa with optional All Inclusive if that's in your vacation plans.

Krystal Ixtapa with optional All Inclusive Reviews

7.2

Good

7.8/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

10/10 Excellent

Jesus

Traveled with family and small children, Traveled with family

Apr 4, 2025

Liked: Amenities

Really nice place to stay.

Stayed 3 nights in Mar 2025

10/10 Excellent

Guadalupe

Traveled with family

Mar 10, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff is great and very friendly.

Stayed 3 nights in Mar 2025

4/10 Poor

Jose

Jan 7, 2025

Disliked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Dec 2024

2/10 Terrible

Ricardo

Traveled with family and small children

Dec 23, 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

It was an unforgettable experience but for the wrong reasons. They cancelled our booking one week prior to our stay and then offered only two days, which we took at a premium because we traveled with a big group. The facilities are old with poor maintenance. The bathrooms are leaking, power outlets not working, the TV doesn’t work properly and the rooms are very dirty. The food options are really bad. The staff isn’t quite friendly with rare exceptions. We had a room at the 11th floor and it always took a really long time to get a chance to ride on the elevator.

Stayed 2 nights in Dec 2024

4/10 Poor

Najib

Dec 22, 2024

Stayed 4 nights in Nov 2024

4/10 Poor

Bryan

Traveled with family

Dec 20, 2024

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities, room comfort

I buy room for too bed the gay change only for one bed is no good service

Stayed 4 nights in Dec 2024

2/10 Terrible

Veronica

Traveled with family

Nov 21, 2024

Disliked: Cleanliness, property conditions & facilities

Room service was extremely slow, water went off while showering, staff were not welcoming. Pools were overcrowded, overall not worth the money spent.

Stayed 2 nights in Nov 2024

4/10 Poor

Uzziel

Traveled with family

Nov 20, 2024

Liked: Staff & service

Disliked: Property conditions & facilities

There was cockroaches in our room and aside from that there was also ants and NO AC in our room. Also other costumers entered our room while we were still staying there( with a different key they were given from the front desk).

Stayed 3 nights in Nov 2024

2/10 Terrible

Eneida

Traveled with group

Nov 14, 2024

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

WORST EXPERIENCE EVER!

To start off they did not have my reservation and no rooms were available. It was unbelievably hot & humidity was at 89. We were not offered any water as they tried to resolve the issue. Front desk service felt like I was at the DMV. After showing them proof of my reservation 45 minutes later they game me a room. There are 3 elevators for the entire hotel 1 was not working and they are small with a weight limit. There were so many people staying there and a long line as only 4 people fit in the elevator. Walking up stairs was not an option as we were on the 9th floor. Needless to say we ALWAYS took it to go down 9 flights otherwise we'd be waiting over 15 minutes to go down. The all-inclusive drinks were a joke. I am a light weight when it comes to drinking, I had 3 at the pool at not even buzz. To get a pool towel was like buying a car! They literally have a book were again at sloth speed write down your name, room number and once you hand them a pool key card they write done a serial number on this old faded unraveled edge towel that felt like sandpaper. The buffet was mediocre. They take reservations for 3 of their restaurants at 9am everyday so if you have earlier plans forget about it! The corner sheet became undone on our bed and the mattress was unbelievably disgusting! The shower would stop. On last night I got a note that the AC would be getting maintenance from 8am to 9pm! Remember the weather was humid and hot! I about lost my mind. This was thee worst hotel ever!

Stayed 3 nights in Nov 2024

2/10 Terrible

Jessica

Traveled with group

Nov 9, 2024

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

The worst hotel i have ever stayed at. Worse staff at check in. I would never recommend Krystal hotel to anyone. Ever!!!!

Stayed 3 nights in Nov 2024

6/10 Okay

Lorena

Nov 3, 2024

Stayed 2 nights in Oct 2024

4/10 Poor

Miguel

Traveled with partner, Traveled with family

Sep 22, 2024

Disliked: Cleanliness, amenities, property conditions & facilities

Nothing

Stayed 2 nights in Sep 2024

4/10 Poor

Alejandra

Traveled with family and small children, Traveled with family

Jul 28, 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Not the best experience overall. Very poor choices for food. There were only three elevators for the entire hotel which two of them were only working most of the time allowing only 5 people at a time. While showering the water kept shutting off. The AC was not fully working at some point it seemed as it was turned off. I tend to travel 3/4 times a year. Definitely not a place I would visit again.

Stayed 5 nights in Jul 2024

4/10 Poor

Cristina

Traveled with partner

Jul 14, 2024

Liked: Amenities

Disliked: Staff & service, property conditions & facilities

N/a

Stayed 2 nights in Jul 2024

6/10 Okay

Ivan

Jun 30, 2024

Stayed 3 nights in Jun 2024

6/10 Okay

Saul

Traveled with family

Jun 25, 2024

Liked: Staff & service

The Hotel is aging and needs some updates. the staff is attentive and helpful. the food is on par. Not great, but not bad either. The pool is way too crowded. drinks felt weak and watered down. views were great.

Stayed 3 nights in Jun 2024

2/10 Terrible

Marisela

Jun 24, 2024

Disliked: Staff & service, amenities, property conditions & facilities

First time staying here. I got a room in the 11th Fl. They only have 3 elevators 1 was out of service. The elevators doesn’t have A/C so you feel suffocated and they take long. The pool is warm and dirty with all the kids in it. They don’t have an ice machine or a refrigerator in the room the food is not great. The worse part is that I didn’t have water the next morning! I wouldn’t stay here again.

Stayed 1 night in Jun 2024

2/10 Terrible

Mario

Jun 19, 2024

Stayed 4 nights in Jun 2024

10/10 Excellent

Jesus

May 17, 2024

Stayed 2 nights in May 2024

10/10 Excellent

Jesus

May 9, 2024

Stayed 3 nights in May 2024

10/10 Excellent

Kenneth, Exeter

Apr 14, 2024

Liked: Cleanliness, amenities, property conditions & facilities

Beautiful

Stayed 3 nights in Apr 2024

8/10 Good

salvador

Apr 6, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 2 nights in Apr 2024

10/10 Excellent

raquel

Traveled with family

Mar 30, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I liked the option to add breakfast buffet as part of our stay, made our mornings run smooth. In addition, our kids really enjoyed the water slide and having a lifeguard on for the entire time was a plus for peace of mind... hotel is beautiful but pool is a bit small as it was vacation time and hotel fully booked...

Stayed 3 nights in Mar 2024