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Krystal Ixtapa All Inclusive

3.0 star property
Family-friendly fun on the beach, with outdoor pool

Choose dates to view prices

Photo gallery for Krystal Ixtapa All Inclusive

Outdoor pool, open 9 AM to 8 PM, sun loungers
Superior Room, Sea View | Down comforters, in-room safe, desk, blackout drapes
Outdoor wedding area
Standard Room, Sea View | Down comforters, in-room safe, desk, blackout drapes
Restaurant

Reviews

7.4 out of 10
Good

Popular amenities

  • Room service
  • Bar
  • All inclusive
  • 24/7 front desk
  • Spa
  • Pool

Explore the area

View in a map
Boulevard Ixtapa S/N, Lote 4 y 4 A, Ixta Zihuatanejo, Ixtapa, GRO, 40880
  • Place, El Palmar Beach
    ‪3 min walk‬
  • Place, Delfiniti
    ‪5 min walk‬
  • Place, Marina Ixtapa
    ‪15 min walk‬
  • Airport, Ixtapa, Guerrero (ZIH-Ixtapa - Zihuatanejo Intl.)
    ‪33 min drive‬

Room options

View all photos for Room Superior with Sea View

Down comforters, in-room safe, desk, blackout drapes

Room Superior with Sea View

  • 365 sq ft
  • Sea view
  • Sleeps 2

View all photos for Superior Room, 1 King Bed, Sea View

Balcony view

Superior Room, 1 King Bed, Sea View

8.6 out of 10
Excellent
(7 reviews)
  • 365 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Garden View

Standard Room, Garden View | Down comforters, in-room safe, desk, blackout drapes

Standard Room, Garden View

7.8 out of 10
Good
(18 reviews)
  • 365 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, Sea View

Standard Room, Sea View | Down comforters, in-room safe, desk, blackout drapes

Standard Room, Sea View

7.8 out of 10
Good
(21 reviews)
  • 365 sq ft
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, Sea View

Superior Room, Sea View | Down comforters, in-room safe, desk, blackout drapes

Superior Room, Sea View

7.6 out of 10
Good
(11 reviews)
  • 365 sq ft
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Non-Refundable Room

Down comforters, in-room safe, desk, blackout drapes

Standard Non-Refundable Room

9.0 out of 10
Wonderful
(2 reviews)
  • 365 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard with Garden View

Down comforters, in-room safe, desk, blackout drapes

Room Standard with Garden View

  • 365 sq ft
  • Sleeps 2

View all photos for Room Standard with Sea View

Down comforters, in-room safe, desk, blackout drapes

Room Standard with Sea View

  • 365 sq ft
  • Sea view
  • Sleeps 2

View all photos for Room Standard with Garden View

Down comforters, in-room safe, desk, blackout drapes

Room Standard with Garden View

  • 365 sq ft
  • Sleeps 3

View all photos for King Ocean View

Beach/ocean view

King Ocean View

8.4 out of 10
Very good
(12 reviews)
  • 365 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Garden View

Down comforters, in-room safe, desk, blackout drapes

Standard Room, 1 King Bed, Garden View

8.6 out of 10
Excellent
(9 reviews)
  • 365 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room Standard with Garden View

Down comforters, in-room safe, desk, blackout drapes

Room Standard with Garden View

  • 365 sq ft
  • Sleeps 3

View all photos for Room Standard with Sea View

Down comforters, in-room safe, desk, blackout drapes

Room Standard with Sea View

8.0 out of 10
Very good
(1 review)
  • 365 sq ft
  • Sea view
  • Sleeps 3

View all photos for Room Superior with Sea View

Down comforters, in-room safe, desk, blackout drapes

Room Superior with Sea View

  • 365 sq ft
  • Sea view
  • Sleeps 3

About the neighborhood

Ixtapa

Located within a 5-minute walk of El Palmar Beach, Krystal Ixtapa All Inclusive is within a 15-minute stroll of Delfiniti. This 3-star resort has 255 rooms and welcomes guests with 3 restaurants, a full-service spa, and an outdoor pool.
View more Resorts in IxtapaOpens in a new window

What's nearby

  • El Palmar Beach - 3 min walk - 0.2 miles
  • Delfiniti - 5 min walk - 0.3 miles
  • Marina Ixtapa - 15 min walk - 0.8 miles
  • Marina Ixtapa Golf Club - 2 min drive - 0.7 miles
  • Linda Beach - 10 min drive - 4.2 miles

Getting around

  • Ixtapa - Zihuatanejo Intl. Airport (ZIH) - 26 min drive

Restaurants

  • ‪Simplicio’s Steakhouse - ‬3 min walk
  • ‪Tesoro Ixtapa - ‬2 min walk
  • ‪Soleiado's Restaurant - ‬2 min walk
  • ‪Chili Beans Restaurante Mexicano - ‬4 min walk
  • ‪Emilio's - ‬5 min walk

About this property

Krystal Ixtapa All Inclusive

Family-friendly fun on the beach, with outdoor pool
Krystal Ixtapa All Inclusive features a full-service spa, an outdoor pool, and a children's pool. If you drive, take advantage of free parking. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, tours or tickets, and dry cleaning/laundry. Other amenities at this beach resort include a gym, meeting rooms, and conference space.
Guests can expect to find 27-inch TVs with cable channels. Beds are dressed in down comforters and bathrooms offer hair dryers and free toiletries. Balconies, safes, and ironing boards are also available.
An outdoor pool and a children's pool are on site. Other recreational amenities include a waterslide and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 2 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna and a hot tub.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 13 years old are not allowed in the spa.

Similar properties

Outdoor pool, pool umbrellas, sun loungers
Emporio Ixtapa
  • On private beach
  • Pool
  • Hot Tub
  • All inclusive
8.6 out of 10, Excellent, 1,003 reviews
$85 nightly
The price is $105
Nov 20 - Nov 21
Total with taxes and fees
Emporio Ixtapa

Property amenities

Internet

  • Available in all rooms: Free internet

Parking and transportation

  • Free self parking on site

Food and drink

  • 2 bars/lounges
  • 3 restaurants
  • A poolside bar
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Gym
  • Outdoor pool
  • Playground
  • Shopping
  • Volleyball
  • Waterslide

Family friendly

  • Arcade/game room
  • Children's pool
  • In-room babysitting (surcharge)
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • Elevator

More

  • 1 building
  • 11 floors
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Towels provided

Entertainment

  • 27-inch TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a fire extinguisher, a smoke detector, and a first aid kit.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • The resort can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Pool access available from 9 AM to 8 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the resort at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

Property is also known as

Ixtapa Krystal
Krystal Ixtapa Resort
Krystal Hotel Ixtapa
Krystal Ixtapa
Krystal Ixtapa Hotel Ixtapa
Nh Krystal Hotel Ixtapa
Nh Krystal Ixtapa
Nh Krystal Resort Ixtapa
Krystal Ixtapa Hotel
Krystal Ixtapa
Krystal Ixtapa Todo Incluido
Krystal Ixtapa All Inclusive Resort
Krystal Ixtapa All Inclusive Ixtapa
Krystal Ixtapa All Inclusive Resort Ixtapa
Krystal Ixtapa with optional All Inclusive

Frequently asked questions

Is a free cancellation option available at Krystal Ixtapa All Inclusive?

Krystal Ixtapa All Inclusive offers free cancellation on select room rates. For specific requirements, review the cancellation policy on Orbitz.

How much does it cost to stay at Krystal Ixtapa All Inclusive?

As of Nov 15, 2025, prices found for a 1-night stay for 2 adults at Krystal Ixtapa All Inclusive on Nov 30, 2025 start from $193.28, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do within easy reach of Krystal Ixtapa All Inclusive?

This resort in Ixtapa is within a 10-minute walk of El Palmar Beach, Delfiniti, and Magic World Aquapark. You'll also find Marina Ixtapa and Magic World Aquatic Park less than a mile away.

Will I be able to park at Krystal Ixtapa All Inclusive?

Yes, self parking is offered for free at the resort.

Is there a spa available at Krystal Ixtapa All Inclusive?

There is a full-service spa available for guests to enjoy and services include sports massages, hot stone massages, detox wraps, and couples treatments.

Does Krystal Ixtapa All Inclusive feature a casino at the property?

No, Krystal Ixtapa All Inclusive doesn't have a casino.

Is there an indoor pool at Krystal Ixtapa All Inclusive?

No, this resort doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 9 AM and 8 PM.

What will couples enjoy most about a stay at Krystal Ixtapa All Inclusive?

This beachfront resort offers plenty of amenities for couples including an outdoor pool, a poolside bar, and 3 restaurants.

Does Krystal Ixtapa All Inclusive have a hot tub?

Yes, this resort has a spa tub.

Does Krystal Ixtapa All Inclusive have a restaurant with a breakfast menu?

No, Krystal Ixtapa All Inclusive doesn't have a restaurant that serves breakfast.

Does Krystal Ixtapa All Inclusive allow pets to stay free of charge?

No, pets aren't allowed at Krystal Ixtapa All Inclusive.

Are there connecting rooms at Krystal Ixtapa All Inclusive?

Yes, you can book connecting guestrooms at this resort for your group or family vacation.

What is the closest airport to Krystal Ixtapa All Inclusive?

The closest major airport to Krystal Ixtapa All Inclusive is Ixtapa - Zihuatanejo Intl. Airport (ZIH), which is 11.4 mi away (26 minutes by car).

Are there rooms with balconies at Krystal Ixtapa All Inclusive?

Yes, every guestroom at Krystal Ixtapa All Inclusive comes with a balcony with some featuring ocean or garden views.

Does Krystal Ixtapa All Inclusive host weddings?

There are wedding services available at Krystal Ixtapa All Inclusive if that's in your vacation plans.

Krystal Ixtapa All Inclusive Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 296 out of 1004 reviews
Rating 8 - Good. 317 out of 1004 reviews
Rating 6 - Okay. 192 out of 1004 reviews
Rating 4 - Poor. 102 out of 1004 reviews
Rating 2 - Terrible. 97 out of 1004 reviews

7.8/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Christopher

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jun 2025

2/10 Terrible

Eva

Traveled with family
Liked: Property conditions & facilities
Disliked: Staff & service
The check in staff were terrible. They were unorganized and very rude. The concierge lady was super friendly and she gave me more information then the front desk lady.
Stayed 1 night in Jun 2025

2/10 Terrible

Monica

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
HORRIBLE. Don’t bother wasting your money here, rooms are outdated. No fridge according to the staff it was due too “covid” then we were told another story that it was because they wanted to control the medication that was entering the property. WEIRD FOR THAT EXPLANATION. Oh don’t get me start the food was horrible and I’ve traveled to other hotels which their food was amazing compared to here. LEAKS EVERYWHERE. Not work elevators. Poor management. Everything was horrible worse week of my life. If I can get my money back that would be amazing. Because what was a coupon going to fix anything?!?! JOKE RESORT.
Stayed 5 nights in Jun 2025

2/10 Terrible

Cesar

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Very disappointed with hotel. Rooms were dirty and in desperate need of renovation. No mini fridge in room and they only provided 2 room temperature water bottles per day. Food options were not good. This hotel was far below the experiences we have had at several other beach city hotels in Mexico. Elevators are horrible. At one point we had to wait almost 30 min for an elevator due to 2 of the 3 elevators being out of order. Will definitely not come back to this hotel.
Stayed 5 nights in Jun 2025

2/10 Terrible

Kimberly

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was hands down one of the worst resort experiences I’ve ever had. Krystal Ixtapa should not be calling itself an all-inclusive resort – it's more like an all-inclusive disaster. Let’s start with the food. It was nasty – and not just poorly made, but downright unsafe. Birds were literally eating out of the buffet trays, and the staff did nothing to stop it. They just let guests keep eating from the same food, no replacements, no hygiene. Most dishes were either cold when they were supposed to be hot, or sitting at the wrong temperature for hours. Totally unacceptable. The entire place smelled like mold, like it hadn’t been deep cleaned in years. The rooms were disgusting – my supposedly “clean” sheets had makeup stains, the floor was visibly dirty, and the air vents were caked with dust and filth. The doors were chipped, broken, and looked like they hadn’t been maintained in decades. The mirror in my room was cracked and rusting, and get this: there was no refrigerator in the room at all. In an all-inclusive resort, that's a basic expectation. The blankets were so rough, they felt like the kind of sponge you'd use to scrub a greasy pan. Totally uncomfortable. There were puddles of water inside the resort – yes, inside – including in our room. Leaks everywhere. They even had a broken conditioner dispenser that never got fixed during our entire stay. Just left broken, like no one cared. Krystal Ixtapa is not worth the money or the risk. Spend your vacation somewhere else.
Stayed 5 nights in Jun 2025

2/10 Terrible

Beatriz A

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The only good thing about this resort is the ocean view. Other than that, everything was bad. Room was not cleaned properly. Found strands of eye lashes on bed and floor as well as random stains and previous water damage patches. Shower drain was clogged. Room does not have a mini fridge and they only provide 2 small bottles of room temperature water. Service from staff was not good at all. Would definitely not return to this resort.
Stayed 5 nights in Jun 2025

8/10 Good

Jagdeep

Stayed 3 nights in Jun 2025

8/10 Good

Mario

Traveled with family and small children
Liked: Cleanliness, amenities
Everything was good except the elevator they have 3 but only working 1 and those doesn't have AC
Stayed 3 nights in Jun 2025

10/10 Excellent

Lazaro

Stayed 2 nights in Apr 2025

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities
Food
Stayed 3 nights in Apr 2025

8/10 Good

Estela

Stayed 2 nights in Mar 2025

2/10 Terrible

Lori

Disliked: Cleanliness
Stayed 10 nights in Feb 2025

10/10 Excellent

Jesus

Traveled with family and small children, Traveled with family
Liked: Amenities
Really nice place to stay.
Stayed 3 nights in Mar 2025

8/10 Good

Rosario

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is well located in Ixtapa. The food was excellent. We decided to switch hotels to go to another beach (without as many motorized vehicles running in the sea - not under control of the hotel) and they supported us a 100 percent. Madame Keyla y Mister Manriquez were very helpful with Expedia. They also received our comments and took them very seriously and respectfully. The hotel is nice, the service is excellent everywhere. We were just not aware the hotel would have so many kids in the pool and thus we decided to move somewhere else quieter, we were just 2 adults. Excellent option if you have kids. I would recommend it to my friends.
Stayed 7 nights in Mar 2025

6/10 Okay

Tracey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were pleased with the resort disappointed in the food it was always cold ..
Stayed 7 nights in Mar 2025

6/10 Okay

Allen

Traveled with partner
This property is getting old and needs some upgrades bathroom and room condition!
Stayed 2 nights in Mar 2025

8/10 Good

Daniel

Stayed 6 nights in Mar 2025

10/10 Excellent

JAVIER L

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

2/10 Terrible

nolberto

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Old property in need of renovation I hated the staff that was in the lobby trying to get you to buy an activity package from them. Constant harassment Check in was incredibly painful! Very slow staff and complicated process Was on vacation and pool closes at 8! Extremely early especially since you can’t use it during the day because its out in the sun with no shaded areas My room on the 9th floor had poor water pressure and the air conditioning was not working… they never offered a solution to this problem and I had to request twice for them to send a fan Elevators are a pain! Only carries 3 people at a time or it will say it’s over weight and will not move
Stayed 7 nights in Mar 2025

10/10 Excellent

Guadalupe

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is great and very friendly.
Stayed 3 nights in Mar 2025

4/10 Poor

Dennis James

Disliked: Cleanliness
Stayed 10 nights in Feb 2025

10/10 Excellent

Tammy A.

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Great room with lovely views. Comfortable! Great pool area!
Stayed 2 nights in Jan 2025

10/10 Excellent

kathleen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place!

The pool is outstanding! The beach is beautiful with a very long stretch for early morning and sunset walks. The staff is kind, accommodating, professional and friendly. The hotel is very clean which is important to me. The breakfast were very good. The waiters (including at the pool) were very attentive. I met many people that have been coming to this resort for 10+ years. Many of them stay longer than a month! I felt extremely safe.
Stayed 10 nights in Feb 2025

10/10 Excellent

Sandra

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What I don’t like is how slippery the pool deck is I almost fell multiple times. I wish there was some way of fixing that. I am scared to death to walk on it when it’s wet.
Stayed 8 nights in Jan 2025

8/10 Good

Michael

Traveled with partner
Liked: Cleanliness, staff & service
…
Stayed 6 nights in Feb 2025

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