The room we got was so stinky, and the lamps where dirty with bed bug residue.
Great customer service and plenty of activities provided.
The hotel had vulture timeshare sales people that were extremely pushy and wouldn’t allow one to walk from room to pool. Additionally, infinity pool was under construction our entire stay
Have been in this hotel several times. It is the best hotel I have stayed in over my live cycle of 74 years all over the planet. Workers (hotel personal) stays there for a long time which is a sign of good management and ownership. Easy accessible from Los Angeles LAX and holiday packages using Alaska Airlines are a very good deal.
Beautiful hotel service personal excellent Location not good no beach not good. Good food.
Great time would go back. Staff was great and the food was good.
Great hotel, the staff is very attentive and extremely nice. Julio the server in the buffet was amazing and made this a great experience. Hotel was always clean, would highly recommend staying here.
We love the Grand Azul. This was our fourth visit and it was fantastic!
The hotel is very nice. All of the rooms face the ocean and are spacious and clean. The four restaurants do a good job and are a very nice way to get away from the buffet dining and steam tables. The food at the buffet is of very good quality and selection. The pools are very nice and the service from the staff is excellent in every way. We do have some suggestion though. It would be nice if we didn't have to get up at 4:30 to 5:00 am to put towels on chairs near the pool so we can have chairs. We suggest putting post it notes on the empty chairs and if no one has returned in 30 minutes, remove the belongings to a common area. The is what some hotels and cruise lines do and it works well. Also, it would be nice if more rooms had king beds. Our recent stay was the second in two years. Last year, we had to wait for a few hours after check in time to get a room with a king bed. This year we had to wait two days to get a king bed. Lastly, why are there very few clocks in the hotel? There are none in the rooms, none in the lobby, and none in the restaurants or buffet area. We did appreciate the clocks at the pool bars. Not everyone enjoys wearing a watch while being in the sun or frequently digging in a bag to find a phone or watch to look at. The Azul is a great place. In spite of the lack of clocks and king beds, and getting up early to get a pool chair, we did go back. What they have is great, what they could be is wonderful.
It was a wonderful vacation . Food was great . Mexican restaurant was fantastic. Staff was great.
Newer resort, clean and modern. Great staff, amenities and great entertainment. Evening shows are well choreographed with talented artists. Beautiful infinity pool, beach is small and has many rocks.....
Absolutely beautiful love love loved it!!! Hotel is absolutely gorgeous, food and staff very good! Location perfect! Very accessible to all areas for anyone with handicaps. Would like to see some pool activities for a little more fun:)
When you book your hotel for a week and you get 2 Queens versus the king that you requested is discouraging. The staff will tell you that they don’t have any other rooms available with one king size bed but of course you could always upgrade for $50 more and get a king-size suite . Bad PR in my eyes if you don’t have a room available upon booking don’t have it advertised. I checked every day to get a king size bed and they kept telling me the same story you can upgrade you can upgrade . If nothing else if you can’t accommodate your guest with a king size bed that you requested I would think they could accommodate you in other ways of discounting your stay !
The Hotel has one of the nicest views from the room I have ever had, all the rooms have wonderful views..... the staff were amazing and the sunsets breath taking. Three great pools to choose from (I would have preferred the the infinite pool be for Adults only) and would be nice to have lobby bar adults only after a specific hour.... but beyond that the Spa was great "you really need to try it at least once...... next time two weeks instead of one.....
Azul Ixtapa Grand All Inclusive Suites & Spa places you within a 10-minute stroll of popular attractions such as Linda Beach and Ixtapa Island. This 323-room, 4-star property has 3 outdoor pools along with private in-room spa tubs and 4 restaurants. Centrally located in Ixtapa, the property is connected to the convention center, and a short walk from Playa Azul Grand and Cocodrilario.
Relish the Mexican cuisine at Flor de Agave, one of 4 onsite restaurants. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café.
All 323 air-conditioned rooms provide private spa tubs, balconies or patios, and minibars. Guests can expect to find WiFi and 37-inch LCD TVs with cable channels and DVD players. Bathrooms offer rainfall showers and free toiletries. Laptop-compatible safes, phones, and ironing boards are also available.
Guests of Azul Ixtapa Grand All Inclusive Suites & Spa have access to a full-service spa, 3 outdoor pools, and a nightclub. If you drive, take advantage of free parking. Front-desk staff can answer questions 24/7, and assist with concierge services, luggage storage, and dry cleaning/laundry. Other amenities at this all-inclusive property include a fitness center, outdoor tennis courts, and free WiFi in public areas.
The room we got was so stinky, and the lamps where dirty with bed bug residue.
Buenos días Estimad@ Cliente; muchas gracias por su valoración, los esperamos nuevamente en esta su casa, reciban un cordial saludo. Atte:- La Dirección General.
Buenos días estimado cliente,muchas gracias por su valoración, reciba un cordial saludo no sin antes invitarle nuevamente a esta su casa.
Apreciable cliente: Muchas gracias por su valoración, regrese pronto a esta su casa. Quedamos a sus órdenes. Atte.- La Direcceción General
Great customer service and plenty of activities provided.
Dear guest: Thank you for your comments Best regards
Apreciable cliente: Gracias por su valoración, reciba cordiales saludos
The hotel had vulture timeshare sales people that were extremely pushy and wouldn’t allow one to walk from room to pool. Additionally, infinity pool was under construction our entire stay
Dear client: Thank you for having taken your to provide us with your comments about the service during your stay. We will follow up on the observations mentioned. We hope that in a near future you will consider giving us the opportunity to provide you with the service you deserve. Cordially – The General Directorate
Muchas gracias por su valoración. Estamos para servirle, regrese pronto a esta su casa. Saludos cordiales.
Have been in this hotel several times. It is the best hotel I have stayed in over my live cycle of 74 years all over the planet. Workers (hotel personal) stays there for a long time which is a sign of good management and ownership. Easy accessible from Los Angeles LAX and holiday packages using Alaska Airlines are a very good deal.
Dear Guest: Thank you for having taken your to provide us with your comments about the service provided during your stay. Were happy to hear you had a pleasant stay with us and thank you choosing Azul Ixtapa Hotels as your vacation home! We hope to see you again in a near future. Cordially – The General Directorate
Estimado cliente, muchas gracias por su valoración y su visita Saludos cordiales
Good morning Dear Customer, thank you very much for taking your time to provide us with your comments through this medium, we will share it with the responsible area for your review and monitoring, in advance thank you very much, we are at your service, best regards. Atte: - The General Directorate.