Hotels with Suites in Ixtapa

"The rooms were very clean, the staff was very helpful and spoke some English. Carlos at the concierge desk was amazing!! Very helpful with lining up taxi's for daily touring. and also with getting us ready for departing to the airport. Food was good, the special restaurants were very good. They really stepped it up this year with the desserts! Love that they have the ice cream machine. This is our 5th year staying there, amazing views, we will be back!!"

"The facilities of the hotel are poorly located with elevators serving all floors on the one side only and amenities on the opposite sides. Restaurants served good food with exception of bread which were stale and dry at every sitting. The local wine prices are expensive more than $80 for a bottle of local Merlot. English is a struggle throughout the facility. Room conditions are not maintained to the expectation of the name. Our room air conditioner functioned poorly the entire stay. The lobby bar had poor music choice, boring and repetitive. A single entertainer paid to perform in the evenings would have much better results. We will not be returning. Distances to shopping and entertainment is non existent and taxis are the only means of transport. A hotel shuttle bus would be an much better option."

"We arrived to our room not being available due to them extending someone else's stay for a night. So, the trip did not begin well. We finally got our room at 5pm the next night. Adan in the beachside "snack" shack was the best and Cleo at the towel bar also! Both greeted us daily and made us feel welcome. We loved our beachside room, however the Emporio (hotel next door) had speakers blasting at our room until 12 or 1AM most nights. Food at the "snack" shack was the best. The two buffets were ok. We generally eat out most nights so the fact that the buffet was mediocre didn't matter much to us. We found it very hard to know what was going on or how things at the hotel worked. We had to seek out help often as no one really helped in that way. We have been to Ixtapa multiple times since 2005, and have tried multiple hotels over the years, if not for the loud music next door I think we would stay here again. We found staff to be kind all except the one beach waiter who would not give us the time of day EVER! He would literally come as far as our chairs and turn around. Was quite disappointing. "