4/10 Poor
Maria
Traveled with family
Jun 20, 2024
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Very beautiful, very clean but ABSOLUTELY NOT WORTH paying so much for the all inclusive package. The only options to eat for breakfast, lunch and dinner were the awful buffets. None of the a la cart restaurants were open, not even one, even though the guy at the front desk said they were when he sold the upgrade. The beach “snack bar” was supposed to stay open until 8 for concession grade food and drinks and they closed at 6. The food was a 1 out of 10 on the beach and the buffets were short of foul. They served the same potatoes for lunch, dinner and breakfast. My reservations were incorrect. I rented two rooms and had to show proof because they somehow only had me down for one although I paid fully in advance. I upgraded all guests upon check in and in the middle of eating lunch we were interrupted by a worker telling us we were given the wrong color bracelet and would need to take them off and pay for our entry to the buffet. Luckily I had my purse on me and showed proof of the upgrade. All around not worth the all inclusive or the super expensive, resort type of price. Sorry, super clean and super beautiful but super sucky.