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Recent guest reviews

Wonderful place I really enjoyed and recommend this hotel super clean the staff are friendly and helpful

Staff were the best! Maintenance on the beach area was lacking but running at reduced capacity means running with reduced staff so certain things are bound to fall through the cracks.

The staff was excellent, the food delicious, the grounds spotless, the beach awesome. The first room- spotless, but the faucet wouldn’t shut off, the refrigerator didn’t work, the air conditioner didn’t work. The staff addressed these issues within 1/2 hour, but after 2 days of the air conditioner not cooling we were upgraded to an ocean view room. The refrigerator was broken in that room but everything else worked perfectly. I think the COVID shutdown in 2020 greatly affected their income and ability to do maintenance. I will definitely be returning next year. Lord willing.

I don't like that people reserve the chairs on the swimming pool and the beach. people reserve the chairs with out using them

Everything was perfect- very clean always are doing things to improve it

The staff was very friendly and accommodating. The location of the Emporio is Perfect for walking access to the restaurants and shops in Ixtapa.

The staff was attentive to our needs, the buffet breakfast was very good

Everything was amazing , clean , beautiful & definitely a great experience. I felt safe & well taken care of , great customer service will definitely go back next year

Felt like Home away from Home. Staff very friendly, helpful and personable.

Excellent property overall. Service was great. Could have railings for steps, etc.

I liked the ocean view and I didn’t like there was no balcony.

Did not like the water temperature and pressure in the bathroom. Also the elevators and toilet were smelly and unclean.

Our shower was dirty and the water was the entire time stocking in the shower. I spoke with somebody from the staff member and told me that they will send somebody to fixed it but never happened. The member staff from the counter are amazing. Always smiling and very kind with others.

This is the second time we have stayed at the Emporio- I can say that there is nothing I could say we would change- Excellent Service-Food- Staff Everything was awesome- One thing that would be nice is to have a balcony- But that is the only thing- We will be back!

Boulevard Ixtapa S.n. Ixtapa GRO

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free uncovered valet parking
  • Onsite dining
  • Spa

Emporio Ixtapa places you next to El Palmar Beach and within a mile (2 km) of other popular attractions like Marina Ixtapa. This 219-room, 3.5-star resort has a private beach, a full-service spa, and 2 restaurants.


Dining

Enjoy dining at one of 2 onsite restaurants including Condimento, which specializes in international cuisine. Savor a meal from the comfort of your room with room service.


Rooms

Emporio Ixtapa's 219 rooms provide iPod docks, coffee makers, and laptop-compatible safes. 32-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Ironing boards and desks are also standard.


Property features

Guests of Emporio Ixtapa have access to a private beach, a full-service spa, and an outdoor pool. Free valet parking is available if you drive. Multilingual staff at the 24-hour front desk can assist with luggage storage, concierge services, and dry cleaning/laundry. Other amenities at this beach resort include a children's pool, a gym, and a spa tub.

Room options

Superior Room, 2 Double Beds, Ocean View

2 Double Beds | Sleeps 4

Superior Room, 1 King Bed, Mountain View

1 King Bed | Sleeps 3

Standard Double or Twin Room

2 Double Beds | 1 King Bed | Sleeps 4

Junior Suite, 1 King Bed, Ocean View

1 King Bed | Sleeps 2

Guest reviews for Emporio Ixtapa

Everyone (27) Couples (35) Business (2) Family (18) Friends (5) Other (2)
5
Partner Couples

Wonderful place I really enjoyed and recommend this hotel super clean the staff are friendly and helpful

By on Sep 27, 2021

Review comment responded on Sep 27, 2021

Thank you very much for your time and comments, we are really very happy that your experience at Emporio Ixtapa has been to your liking, serving you and meeting your expectations is our goal, our purpose is that our clients are as comfortable and relaxed as possible. All of us who collaborate at Emporio Ixtapa hope to receive you very soon in this house in the best area and beach of Ixtapa Zihuatanejo !!!

4
Everyone

By on Feb 23, 2021

Review comment responded on Mar 6, 2021

Nos podría ayudar con un comentario o saber que no le agrado de su estancia con nosotros. Trabajamos en mejoras de nuestras instalaciones y seguirle proporcionando un excelente servicio, esperando tenerla nuevamente en nuestras instalaciones disfrutando de sus vacaciones. Saludos

4
Family

Staff were the best! Maintenance on the beach area was lacking but running at reduced capacity means running with reduced staff so certain things are bound to fall through the cracks.

By on Feb 18, 2021

Review comment responded on Feb 18, 2021

We appreciate your comment, taking into account improvements to the property and continuing to provide excellent service, hoping to have you back in our facilities enjoying your vacation. Greetings.

3
Family

The staff was excellent, the food delicious, the grounds spotless, the beach awesome. The first room- spotless, but the faucet wouldn’t shut off, the refrigerator didn’t work, the air conditioner didn’t work. The staff addressed these issues within 1/2 hour, but after 2 days of the air conditioner not cooling we were upgraded to an ocean view room. The refrigerator was broken in that room but everything else worked perfectly. I think the COVID shutdown in 2020 greatly affected their income and ability to do maintenance. I will definitely be returning next year. Lord willing.

By on Feb 15, 2021

Review comment responded on Feb 15, 2021

We appreciate your comment, taking into account improvements to the property and continuing to provide excellent service, hoping to have you back in our facilities enjoying your vacation. Greetings.

4
Family

I don't like that people reserve the chairs on the swimming pool and the beach. people reserve the chairs with out using them

By on Mar 31, 2020

Review comment responded on May 29, 2020

Thank you for your comments, we are working on it.

5
Family

Everything was perfect- very clean always are doing things to improve it

By on Mar 3, 2020

Review comment responded on Mar 5, 2020

Dear Guest, Thank you very much for your comment regarding your last stay at the Emporio Ixtapa. We are glad you enjoyed your stay with us entirely, Thank you for your comment regarding our rooms and areas, the staff and our hotel. We hope to see you back in a near future here at your Home in Mexico, Emporio Ixtapa. Thank you very much for your comments and the attention of our staff.

4
Everyone

By on Feb 27, 2020

Review comment responded on Feb 28, 2020

Gracias por su preferencia.

5
Family Friends

The staff was very friendly and accommodating. The location of the Emporio is Perfect for walking access to the restaurants and shops in Ixtapa.

By , from MN on Feb 23, 2020

Review comment responded on Feb 25, 2020

Dear Guest, Thank you very much for your comment regarding your last stay at the Emporio Ixtapa. We are glad you enjoyed your stay with us entirely, Thank you for your comment regarding our rooms and areas and the staff , we are working to refresh our hotel. We hope to see you back in a near future here at your Home in Mexico, Emporio Ixtapa. Thank you very much for your comments and the attention of our staff.

3
Everyone

By on Feb 13, 2020

Review comment responded on Feb 13, 2020

Gracias por su preferencia.

5
Everyone

By on Feb 10, 2020

Review comment responded on Feb 10, 2020

Gracias por su preferencia, nos puede apoyar con sus comentarios para nosotros es muy importante.

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