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Recent guest reviews

It probably was really nice they just need more restaurants I had just one problem with the night security I put my things on the Cabana bed and he taking the things off and let someone else use it I was going for breakfast I went to the front desk to explain all they did is give me the runaround😡😬

I love this hotel so much I moved to Ixtapa Zihuatanejo👍👌

It felt like a very safe place to be and everyone was friendly! It was conveniently located to shopping, dining, entertainment, pool & beach.

Front Desk No English

Great staff, friendly, music around pool was loud but over all was good

Great landscaping. Breafast line a bit crowded, but good selections.

Wonderful place I really enjoyed and recommend this hotel super clean the staff are friendly and helpful

Staff were the best! Maintenance on the beach area was lacking but running at reduced capacity means running with reduced staff so certain things are bound to fall through the cracks.

The staff was excellent, the food delicious, the grounds spotless, the beach awesome. The first room- spotless, but the faucet wouldn’t shut off, the refrigerator didn’t work, the air conditioner didn’t work. The staff addressed these issues within 1/2 hour, but after 2 days of the air conditioner not cooling we were upgraded to an ocean view room. The refrigerator was broken in that room but everything else worked perfectly. I think the COVID shutdown in 2020 greatly affected their income and ability to do maintenance. I will definitely be returning next year. Lord willing.

I don't like that people reserve the chairs on the swimming pool and the beach. people reserve the chairs with out using them

Everything was perfect- very clean always are doing things to improve it

The staff was very friendly and accommodating. The location of the Emporio is Perfect for walking access to the restaurants and shops in Ixtapa.

The staff was attentive to our needs, the buffet breakfast was very good

Everything was amazing , clean , beautiful & definitely a great experience. I felt safe & well taken care of , great customer service will definitely go back next year

Boulevard Ixtapa S.n. Ixtapa GRO

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free uncovered valet and uncovered self parking
  • Onsite dining
  • Spa

El Palmar Beach is a short stroll from Emporio Ixtapa, and other popular attractions like Marina Ixtapa are within a mile (2 km). This 219-room, 3.5-star resort has a private beach, a full-service spa, and 2 restaurants.


Dining

Enjoy dining at one of 2 onsite restaurants including Condimento, which specializes in international cuisine. Savor a meal from the comfort of your room with room service. Start each morning with buffet breakfast, available for a fee from 7:00 AM to 10:30 AM.


Rooms

Guests can expect free WiFi and 32-inch LCD TVs with cable channels. Bathrooms have hair dryers and free toiletries. Other standard amenities include iPod docks, coffee makers, and laptop-compatible safes.


Property features

Guests of Emporio Ixtapa have access to a private beach, a full-service spa, and an outdoor pool. Free valet parking is available if you drive. Multilingual staff at the 24-hour front desk can assist with securing valuables, dry cleaning/laundry, and luggage storage. Other amenities at this beach resort include a children's pool, a gym, and a sauna.

Room options

Superior Room, 2 Double Beds, Ocean View

2 Double Beds | Sleeps 4

Superior Room, 1 King Bed, Mountain View

1 King Bed | Sleeps 3

Superior Room, 1 King Bed, Ocean View

1 King Bed | Sleeps 3

Standard Double or Twin Room

2 Double Beds | 1 King Bed | Sleeps 4

Guest reviews for Emporio Ixtapa

Everyone (32) Couples (13) Family (12) Friends (1)
5
Everyone

It probably was really nice they just need more restaurants I had just one problem with the night security I put my things on the Cabana bed and he taking the things off and let someone else use it I was going for breakfast I went to the front desk to explain all they did is give me the runaround😡😬

By on May 12, 2023

Review comment responded on May 13, 2023

Thank you very much for your review about your recent stay at our hotel. His opinion is very valuable to us as we strive to improve each and every stay. We are very grateful for bringing this issue to our attention and please allow me to apologize for the unacceptable treatment you have received.We hope to have you again as a guest in our hotel.

5
Everyone

I love this hotel so much I moved to Ixtapa Zihuatanejo👍👌

By on May 11, 2023

Review comment responded on May 13, 2023

Apreciamos profundamente que se haya tomado el tiempo de compartir con nosotros su experiencia, En nombre de todo el equipo, gracias por dejarnos servirle.

5
Everyone

By on Mar 30, 2023

Review comment responded on Apr 20, 2023

Gracias por darnos una calificación perfecta y por recomendar nuestro hotel a otros viajeros, quedamos atentos ante cualquier comentario.

5
Everyone

It felt like a very safe place to be and everyone was friendly! It was conveniently located to shopping, dining, entertainment, pool & beach.

By on Feb 20, 2023

Review comment responded on Feb 20, 2023

Thank you very much for your time and comments, we are really happy that your experience at Emporio Ixtapa has been to your liking, serving you and meeting your expectations is our goal. We are sure that our people make the difference, we are working hard on our continuous improvement to provide you with a better service day by day, we hope to receive you very soon so that you can verify our improvement in areas and service.

5
Everyone

Front Desk No English

By on Feb 9, 2023

Review comment responded on Feb 14, 2023

We really appreciate the time you took to give us your comments regarding your past stay. For us it is extremely important to know and identify these areas of opportunity and thus apply the corrective measures that are necessary so that this does not happen again. We are working on training programs to strengthen our customer service areas.

4
Partner Couples

Great staff, friendly, music around pool was loud but over all was good

By on Feb 4, 2023

Review comment responded on Feb 8, 2023

Thank you very much for your time and comments, we are really happy that your experience at Emporio Ixtapa has been to your liking, serving you and meeting your expectations is our goal. We are sure that our people make the difference, we are working hard on our continuous improvement to provide you with a better service day by day, we hope to receive you very soon so that you can verify our improvement in areas and service

5
Partner Couples

Great landscaping. Breafast line a bit crowded, but good selections.

By on Jan 21, 2023

Review comment responded on Jan 24, 2023

Muchas gracias por su tiempo y comentarios, en verdad estamos muy contentos de que su experiencia en Emporio Ixtapa haya sido de su agrado, servirle y cumplir con sus expectativas es nuestro fin. Estamos seguros que nuestra gente hace la diferencia, estamos trabajando mucho en nuestra mejora continua para brindarle un mejor servicio día a día, esperamos poder recibirlo muy pronto para que constate nuestra mejora en áreas y servicio.

5
Partner Couples

Wonderful place I really enjoyed and recommend this hotel super clean the staff are friendly and helpful

By on Sep 27, 2021

Review comment responded on Sep 27, 2021

Thank you very much for your time and comments, we are really very happy that your experience at Emporio Ixtapa has been to your liking, serving you and meeting your expectations is our goal, our purpose is that our clients are as comfortable and relaxed as possible. All of us who collaborate at Emporio Ixtapa hope to receive you very soon in this house in the best area and beach of Ixtapa Zihuatanejo !!!

4
Everyone

By on Feb 23, 2021

Review comment responded on Mar 6, 2021

Nos podría ayudar con un comentario o saber que no le agrado de su estancia con nosotros. Trabajamos en mejoras de nuestras instalaciones y seguirle proporcionando un excelente servicio, esperando tenerla nuevamente en nuestras instalaciones disfrutando de sus vacaciones. Saludos

4
Family

Staff were the best! Maintenance on the beach area was lacking but running at reduced capacity means running with reduced staff so certain things are bound to fall through the cracks.

By on Feb 18, 2021

Review comment responded on Feb 18, 2021

We appreciate your comment, taking into account improvements to the property and continuing to provide excellent service, hoping to have you back in our facilities enjoying your vacation. Greetings.

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