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Hotel Promise

Art Deco hotel with a 24-hour front desk and a coffee shop

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Photo gallery for Hotel Promise

Lounge
Standard Triple Room | 1 bedroom, premium bedding, free minibar items, in-room safe
Lobby sitting area
Property entrance
Lobby

Reviews

4.6 out of 10

Popular amenities

  • Bar
  • Parking available
  • Breakfast available
  • Room service
  • Laundry
  • 24/7 front desk

Explore the area

Map
Huseyin Aga Mah Topcekenler, Sokak no:10 Beyoglu, Istanbul, Istanbul, 34440
  • Istiklal Avenue
    ‪2 min walk‬
  • Taksim Square
    ‪10 min walk‬
  • Galata Tower
    ‪15 min walk‬
  • Istanbul (IST)
    ‪37 min drive‬

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Room options

View all photos for Standard Double Room

View from room

Standard Double Room

  • 194 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Room

1 bedroom, premium bedding, free minibar items, in-room safe

Standard Room

  • 377 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Economy Single Room, 1 Bedroom

1 bedroom, premium bedding, free minibar items, in-room safe

Economy Single Room, 1 Bedroom

  • 86 sq ft
  • City view
  • Sleeps 2
  • 1 Twin Bed

View all photos for Economy Double Room

1 bedroom, premium bedding, free minibar items, in-room safe

Economy Double Room

  • 108 sq ft
  • City view
  • Sleeps 2
  • 1 Double Bed

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About the neighborhood

Istanbul

Located in Taksim, Hotel Promise is within a 5-minute walk of Istiklal Avenue and within 15 minutes of other popular attractions like Taksim Square. This 17-room hotel welcomes guests with conveniences like a restaurant, 24-hour room service, and free in-room WiFi.

What's nearby

  • Istiklal Avenue - 2 min walk - 0.1 miles
  • Taksim Square - 10 min walk - 0.6 miles
  • Galataport - 13 min walk - 0.7 miles
  • Galata Tower - 15 min walk - 0.8 miles
  • Grand Bazaar - 5 min drive - 2.3 miles

Getting around

  • Taksim Station - 10 min walk
  • Beyoglu Station - 13 min walk
  • Istanbul Airport (IST) - 46 min drive

Restaurants

  • ‪Dürümzade - ‬1 min walk
  • ‪Papllion - ‬1 min walk
  • ‪Taksim Şenol Türkü Barı - ‬1 min walk
  • ‪Tostçu İdris - ‬1 min walk
  • ‪Lipsos - ‬1 min walk

About this property

Hotel Promise

Art Deco hotel with a 24-hour front desk and a coffee shop
At Hotel Promise, guests have access to free WiFi in public areas, coffee in a common area, and a free grocery shopping service. Parking is EUR 5 per day (EUR 15 per day for valet parking)—but if you prefer not to drive, catch a ride in the airport shuttle (available 24 hours) for EUR 50 per vehicle one-way. The 24-hour front desk has multilingual staff ready to assist with securing valuables, luggage storage, and concierge services. Additional amenities include a library, express check-out, and free newspapers.
82-cm LED TVs come with satellite channels, and guests can stay connected with free WiFi. Beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Free minibar items, coffee makers, and free newspapers are also standard. Housekeeping is available on request.
The recreational activities listed below are available either on site or nearby; fees may apply.

Languages

English, French, Russian, Spanish, Turkish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Offsite parking available (EUR 15 per day)
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Self parking on site (EUR 5 per day; includes in/out privileges)
  • Valet parking on site (EUR 15 per day)

Food and drink

  • Daily local cuisine breakfast available 8:00 AM to 10:30 AM for a fee: EUR 5 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Library
  • TV in common areas

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • In a provincial park

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 steps to reach entrance
  • Accessible airport shuttle
  • Elevator (30 inch wide door)
  • Hardwood flooring in room
  • Smooth flooring in room
  • Well-lit path to entrance

More

  • 1 building
  • 7 floors
  • Art Deco architecture
  • Built in 1945
  • Designated smoking areas (fines apply)
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 82-cm LED TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free minibar (limited items)

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Free daily newspapers
  • Individual decor
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability

Check-out

Check-out before 11:30 AM
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • One child 2 years old or younger stays free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for local cuisine breakfast: approximately EUR 5 per person
  • Airport shuttle fee: EUR 50 per vehicle (one-way, maximum occupancy 4)
  • Self parking fee: EUR 5 per day (in/out privileges)
  • Valet parking fee: EUR 15 per day
  • Nearby parking fee: EUR 15 per day (820 ft away)
  • A late check-out fee will be charged

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Noise-free guestrooms cannot be guaranteed
Safety features at this property include window guards
  • Check-in: 2:00 PM
  • Check-out: 11:30 AM
The front desk is open 24 hours a day, and checking out is easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards.
  • Onsite safety features include window guards.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • Noise-free rooms can't be guaranteed.

Property is also known as

Hotel Promise
Hotel Promise Istanbul
Promise Hotel
Promise Istanbul
Hotel Promise Hotel
Hotel Promise Istanbul
Hotel Promise Hotel Istanbul

Frequently asked questions

Is free cancellation available at Hotel Promise?

Hotel Promise offers free cancellation on certain room rates. For additional details, take a look at the cancellation policy on our site.

What's there to see near Hotel Promise?

This hotel is situated in Taksim within a short 13-minute walk of Taksim Square and also 16 minutes on foot from Galata Tower. You'll also find Bosphorus and Istiklal Avenue less than a mile away.

Is parking available on site at Hotel Promise?

Yes, valet parking is offered for EUR 15 per day.

Does Hotel Promise feature a casino at the property?

No, Hotel Promise doesn't have a casino.

Will I find an indoor pool at Hotel Promise?

No, there is no indoor pool at this hotel.

What will couples enjoy most about a stay at Hotel Promise?

There are many amenities for couples at this hotel, including a bar and a restaurant plus some guestrooms feature in-room massages.

Are there hot tubs at Hotel Promise?

No, there isn't a spa tub at this hotel.

Does Hotel Promise feature a restaurant that includes a breakfast menu?

Yes, Hotel Promise serves breakfast (local cuisine) each morning for a surcharge from its restaurant.

Will Hotel Promise allow pets to stay free of charge?

No, pets and service animals aren't allowed at Hotel Promise.

Are there connecting rooms at Hotel Promise?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

How far is the airport from Hotel Promise?

The closest major airport to Hotel Promise is Istanbul Airport (IST), which is 24.4 mi away (46 minutes by car). Another top airport is Istanbul Sabiha Gokcen Intl. Airport (SAW), which is located 26.7 mi away (65-minute drive).

Are there rooms with balconies at Hotel Promise?

Yes, some guestrooms at Hotel Promise offer a balcony and may feature city views.

Hotel Promise Reviews

Reviews

4.6
Rating 10 - Excellent. 12 out of 135 reviews
Rating 8 - Good. 19 out of 135 reviews
Rating 6 - Okay. 20 out of 135 reviews
Rating 4 - Poor. 23 out of 135 reviews
Rating 2 - Terrible. 61 out of 135 reviews

4.8/10

Cleanliness

5.0/10

Staff & service

3.0/10

Amenities

4.4/10

Property conditions & facilities

3.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ramuleus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2024

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Low quality

One of the worst stay experiences yet. I arrived and waited 30 minutes before they finally got me checked-in. How is it that only one staff can do this. The lift to my floor is broken so I had to carry my luggage one floor up. The room is tiny, there’s no tea table or any table. No closet, just a few hangers attached to the wall. There’s no view from the window, just another building across. The bathroom and toilet is 10 cm apart, no curtain or glass to separate so the shower basically splash everywhere. There’s no towel, no floor mattress anywhere, and no sandals. Basically just a bed with AC and a small bathroom. Overall cleanliness is bad, the bed sheet and pillow are not clean.
Stayed 1 night in Aug 2024

8/10 Good

Iman

Stayed 3 nights in Feb 2022

6/10 Okay

Peter

Stayed 3 nights in Jan 2022

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The only good thing is that if you are a smoker is allowed to smoke in room all other things are wrong, dirty and not working.
Stayed 1 night in May 2021

10/10 Excellent

Unknown, Unknown

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice crew, Good management. Although I was the one with little issue, they never bring it up to my face.They understood my situation.
Stayed 3 nights in Jan 2020

2/10 Terrible

Nichapatr

Stayed 4 nights in Dec 2019

2/10 Terrible

Raed

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very bad

The hotel rooms were awful and smells very bad, Upon check in I've paid the room price and i couldn't stay in the room and i went to another hotel
Stayed 1 night in Dec 2019

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place is horrible, none of the pictures are actually true to what the rooms are. The rooms are dirty, sheets are old, pillows are old and have molds on them. there is no cleaning of the room once you check in. the bathroom smells moldy and old. the bathroom is not clean, dark and dirty. They are not helpful and rude, they did not give me the room I reserved, they said it was not ready and they will give it to me the next day, when I went they said no stay in the room you are in, I left for 2 days on a trip in turkey, I came I saw the room all cleaned and everything I had in it was taken out. they did all that without asking me or apologizing. The internet is horrible. Overall, I would not recommend this room.
Stayed 23 nights in Nov 2019

2/10 Terrible

Ilia

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They first gave me a room that was extremely dirty and in terrible condition. After complaining, they said you should pay more $25 to give you a standard room. They even didn't reimburse my money. staff very unprofessional
Stayed 2 nights in Oct 2019

8/10 Good

Tanya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I missed first day because of flights and when I came second day they had no room. They put me in room next door and it was 2/10 but after 40 hours traveling I needed rest. By next morning the room opened up and was put back at promise and compared to room I was in this was 8/10 for sure. I was not looking for fancy just clean and comfortable, staff was super helpful I had booked for 3 days so I could get here and find where I wanted to stay for duration and I did leave. I would stay again as transitional hotel while looking for the amenities I want during holiday very friendly helpful staff.
Stayed 3 nights in Sep 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2019

2/10 Terrible

Muhammad Adnan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very bad hotel

Very bad hotel, very bad rooms, small rooms, dirty rooms, dirty washroom, poor system, reception little bit cooperative, all was bad, recommend people dont stay in promise hotel,
Stayed 3 nights in Aug 2019

2/10 Terrible

Ray

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2019

2/10 Terrible

Joseph, Montreal

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is infested with cockroaches ,every time you reach your room , you need to kill at least a dozen that are roaming around including your mattress and pillow. the situation is horrible , when receptionist was informed he just showed up with a locally made solution that he sprays around and does nothing and the next day the insect infestation prevails.
Stayed 5 nights in Jul 2019

6/10 Okay

Peter

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
after a long wait I was not accommodated. I moved to another hotel
Stayed 1 night in May 2019

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I came at 3:00 AM , My room wasn’t ready because they give it to another one . The staff was drunk in hotel . For me , I can’t be in this hotel after this night. Very very bad
Stayed 1 night in Apr 2019

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No heaters, electricity turns off few times a day randomly, no WiFi it only works in the reception lobby, they don’t clean your room unless you have to keep asking, every day you see handful of cockroaches and other bugs crawling under the bed and tables, toilet is disgusting and smells of dead rats the toilet it’s all brown and black from dirt that they don’t clean, owner is a scammer be prepared to pay extra 10% on arrival by card or have the option to pay by cash and end up paying double if you’ve paid by card already
Stayed 13 nights in Nov 2018

4/10 Poor

Bernard

Disliked: Property conditions & facilities, room comfort

Hotel old room very old needs lot of work staff we

Stayed 2 nights in Sep 2018

2/10 Terrible

Humaid

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bad bad bad

Bad Bad bad dirtey Bad location
Stayed 6 nights in Aug 2018

8/10 Good

Marina, Beirut

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
This is a good option for budget travellers ($20 for a single room with a shower), but in a quite noisy area so prepare not to sleep until 4am, especially on the weekend. I always stay in this hotel bc it's just an overnight for me in transit between 2 countries, you cant find a cheaper centrally located clean place with a helpful staff like Promise
Stayed 1 night in Aug 2018

4/10 Poor

m, london

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

not clean

close to taksim square but not good organazation. The hotel’s facilities were very poor and the state of rooms were unexpectable.
Stayed 5 nights in Aug 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

That's the worst experience of my life

Stayed 1 night in Aug 2018

8/10 Good

Was

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good, comfortbale place for a good price.
Stayed 2 nights in Jun 2018