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Recent guest reviews

I booked a twin grand superior room through Orbitz, but when we arrived the hotel staff were very reluctant to acknowledge that. They even refused to see our reservation through Orbitz's web site.I told them we must have two separate beds in the room based on our reservation and after some degree of commotion they agreed. Other than that everything was good. The hotel has two restaurants. Smoking is allowed in one of them. So if a guest has allergy to smoke, don't go there. The food selection and quality of food at the restaurant is good. the hotel's location is very good. It is clean, but very busy.

One thing the prospective guests need to know is that the description of the rooms is not exactly what it is as described on the hotel site. For example, we thought we booked a room with two double beds and we found out our reservation was for a room with king bed and we went through some hassle with the hotel staff to change our room upon arrival. There are two restaurants in this hotel. Both have a large menu option and savory dishes. However, in Turkey, people can smoke inside restaurant and one of the restaurants in this hotel allows the customers to smoke and sometimes the smoke in the air is just terrible. If you have asthma don't eat at this restaurant. This hotel is a busy one. It is crowded with travelers, patients who visit the cosmetic nearby clinics and it hosts weddings and several parties every day. Other than that, it is a very clean place (my family are staying in three rooms) and the conditions of these rooms are very good. There is plenty of clean towel, bottle water, shampoo, soap, etc. Breakfast options are very good although their coffee selection needs improvement.

Location (and price?) are the only good things about this hotel.

Staff is very helpful. They helped me order flowers for my girlfriend since I don't speak Turkish.

the hotel was really beautiful and in a great area

This is the 3rd time my wife and I have stayed here, and we always have had a great time. We pick this place for mall shopping as it is close to the 3 big high-end malls. Taking the train to Old Town is easy and fun from the Dedeman also, but entails a short taxi ride to the station. Of course all 3 malls require a taxi ride too. They have a great breakfast buffet and the staff is first class. Several nice restaraunts within walking distance and a grocery store nearby to replace what I took from the mini-bar was very helpful. After shopping with my wife the rooftop bar was a great place to decompress.

We arrived at the hotel and were put in a room on level 14. We were shocked at how bad the room was it was old, had stains on the floor, old furniture and the worlds smallest tv. The room would not have passed for a two stars anywhere else. We complained about the room and were moved to a level that was nicer but the whole experience was annoying and not what you would expect from a five star hotel. Furthermore the climate control did not work, very few of the staff were friendly, and they could not even perform the basic tasks like deliver a newspaper to the room in the morning. The breakfast was the only good thing about this hotely. YOU can and will find a better hotel.

The hotel was great and people are friendly. I think it is a true 5-stars hotel in Turkey in terms of services but compare to hotels in the US, it is a 4 stars. Food was great; I just wish they had more choices for the breakfast like more fruits and salads. In general, you can say they are 4.5

Yildiz Posta Caddest 50 Istanbul Istanbul

Hotel highlights

  • Close to Trump Towers Istanbul
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Indoor pool

Located in Besiktas, Dedeman Istanbul is a leisurely stroll from popular sights such as Astoria Istanbul Shopping Center and Zorlu Performing Arts Center. This 5-star hotel has 325 guestrooms and offers an indoor pool, free in-room WiFi, and a health club.


Dining

This hotel is home to a restaurant and a bar/lounge. Order from room service to satisfy your hunger without leaving your room, get a quick pick-me-up at the coffee shop/café, and mingle with other guests at the free daily manager's reception. For your convenience, a continental breakfast is served for a fee on weekdays from 7:00 AM to 10:30 AM and on weekends from 7:00 AM to 11:00 AM.


Rooms

The 325 individually decorated accommodations afford space to spread out with a separate bedroom and living rooms. Guests can expect to find free WiFi and TVs with satellite channels. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Minibars, free bottled water, and safes are other standard amenities. Change of towels is available on request.


Property features

Guests staying at Dedeman Istanbul enjoy an indoor pool, a health club, and a spa tub. Valet parking is EUR 5 per day if you plan to drive, or hop aboard the airport shuttle (available 24 hours) for EUR 50 per vehicle one-way. Multilingual staff at the 24-hour front desk can assist with luggage storage, dry cleaning/laundry, and concierge services. Other amenities at this luxury hotel include a sauna, a rooftop terrace, and free WiFi in public areas.

Room options

Grand Deluxe King Room

1 Queen Bed | 1 Queen Bed and 2 Twin Beds | Sleeps 4

Deluxe Twin Room

2 Twin Beds | 3 Twin Beds | Sleeps 3

Superior Twin Room

2 Twin Beds | 3 Twin Beds | Sleeps 3

Family Suite

1 Queen Bed | Sleeps 4

Guest reviews for Dedeman Istanbul

Everyone (1) Couples (2) Business (1) Family (6)
4
Family Family

I booked a twin grand superior room through Orbitz, but when we arrived the hotel staff were very reluctant to acknowledge that. They even refused to see our reservation through Orbitz's web site.I told them we must have two separate beds in the room based on our reservation and after some degree of commotion they agreed. Other than that everything was good. The hotel has two restaurants. Smoking is allowed in one of them. So if a guest has allergy to smoke, don't go there. The food selection and quality of food at the restaurant is good. the hotel's location is very good. It is clean, but very busy.

By on Oct 21, 2019

Review comment responded on Oct 27, 2019

Dear Valued Guest, First of all, we would like to thank you for taking the time to write to us regarding your experience at the Dedeman Istanbul Hotel. We do appreciate your positive feedback and we continue to thrive to improve our standard of service at all times. issues related to the development were communicated to related departments. Your comments have been shared with our team members accordingly and we are looking forward to welcoming you back to our Hotel in the near future. Kind Regards,

5
Family Family

One thing the prospective guests need to know is that the description of the rooms is not exactly what it is as described on the hotel site. For example, we thought we booked a room with two double beds and we found out our reservation was for a room with king bed and we went through some hassle with the hotel staff to change our room upon arrival. There are two restaurants in this hotel. Both have a large menu option and savory dishes. However, in Turkey, people can smoke inside restaurant and one of the restaurants in this hotel allows the customers to smoke and sometimes the smoke in the air is just terrible. If you have asthma don't eat at this restaurant. This hotel is a busy one. It is crowded with travelers, patients who visit the cosmetic nearby clinics and it hosts weddings and several parties every day. Other than that, it is a very clean place (my family are staying in three rooms) and the conditions of these rooms are very good. There is plenty of clean towel, bottle water, shampoo, soap, etc. Breakfast options are very good although their coffee selection needs improvement.

By , from Maryland, USA on Oct 12, 2019

Review comment responded on Oct 13, 2019

Dear Valued Guest, First of all, we would like to thank you for taking the time to write to us regarding your experience at the Dedeman Istanbul Hotel. We do appreciate your positive feedback and we continue to thrive to improve our standard of service at all times. issues related to the development were communicated to related departments. Your comments have been shared with our team members accordingly and we are looking forward to welcoming you back to our Hotel in the near future. Kind Regards,

2
Family with small children Family

Location (and price?) are the only good things about this hotel.

By on Aug 2, 2019

Review comment responded on Aug 4, 2019

Dear Valued Guest, We would like to thank you for taking the time to write to us regarding your less than enjoyable experience at the Dedeman İstanbul Hotel. We are extremely sorry about the unsatisfactory level of service that you experienced during your stay with us, we do take each and every Guest/s comments very seriously and we can assure that the appropriate measure have been in place in order to avoid a re-occurrence of this sort. We do hope that we will be in a position to welcome you back at the Dedeman İstanbul Hotel and redeem ourselves. Kind Regards,

4

tiny elevators!

Everyone

Staff is very helpful. They helped me order flowers for my girlfriend since I don't speak Turkish.

By , from LA on Jul 26, 2018

Review comment responded on Jul 27, 2018

Dear Valued Guest Patrick, First of all, we would like to thank you for taking the time to write to us regarding your experience at the Dedeman Istanbul Hotel. We do appreciate your positive feedback and we continue to thrive to improve our standard of service at all times. issues related to the development were communicated to related departments. Your comments have been shared with our team members accordingly and we are looking forward to welcoming you back to our Hotel in the near future. Kind Regards, Hakan YAVUZ Assistant Front Office Manager

3

istanbul

Business

the hotel was really beautiful and in a great area

By on May 27, 2014

5

for mall shopping, the best location

Couples

This is the 3rd time my wife and I have stayed here, and we always have had a great time. We pick this place for mall shopping as it is close to the 3 big high-end malls. Taking the train to Old Town is easy and fun from the Dedeman also, but entails a short taxi ride to the station. Of course all 3 malls require a taxi ride too. They have a great breakfast buffet and the staff is first class. Several nice restaraunts within walking distance and a grocery store nearby to replace what I took from the mini-bar was very helpful. After shopping with my wife the rooftop bar was a great place to decompress.

By on Mar 31, 2011

2

not 5 star

Couples

We arrived at the hotel and were put in a room on level 14. We were shocked at how bad the room was it was old, had stains on the floor, old furniture and the worlds smallest tv. The room would not have passed for a two stars anywhere else. We complained about the room and were moved to a level that was nicer but the whole experience was annoying and not what you would expect from a five star hotel. Furthermore the climate control did not work, very few of the staff were friendly, and they could not even perform the basic tasks like deliver a newspaper to the room in the morning. The breakfast was the only good thing about this hotely. YOU can and will find a better hotel.

By on Dec 10, 2010

4

dedeman istanbul

Family

The hotel was great and people are friendly. I think it is a true 5-stars hotel in Turkey in terms of services but compare to hotels in the US, it is a 4 stars. Food was great; I just wish they had more choices for the breakfast like more fruits and salads. In general, you can say they are 4.5

By on Aug 26, 2010

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