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Aparthotel

Casa Serena

Property class: 2

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Photo gallery for Casa Serena

A wooden deck with two lounge chairs and a small hot tub overlooking the sea at sunset.
A modern living room with a glass table, a sofa, and a TV mounted on the wall. There is a view of the ocean through large windows.
A modern bedroom with a large bed, a desk, and a sofa. There is a TV on the wall and a view of the ocean.
A dining table set with plates, glasses, and a centerpiece.
A modern living room with a sofa, coffee table, and a television. There is a large window with a view of the ocean.

Reviews

6.0 out of 10

Popular amenities

  • Pool
  • Free WiFi
  • Laundry
  • Outdoor Space
  • Barbecue grill

Explore the area

View in a map
Avenida Perimetral Oriente, Isla Mujeres, QROO, 77400
  • Place, Crayola House
    ‪2 min walk‬
  • Place, Garrafon Natural Reef Park
    ‪3 min drive‬
  • Place, Mundaca House
    ‪3 min drive‬

Room options

View all photos for Family Apartment, Sea View, Sea Facing

A pool area with lounge chairs and a pergola.

Family Apartment, Sea View, Sea Facing

  • Sea view
  • 3229 sq ft
  • 6 bedrooms
  • Sleeps 14
  • 4 King Beds, 2 Queen Beds, 2 Twin Bunk Beds and 2 Twin Murphy Beds

View all photos for Comfort Apartment, 3 Bedrooms, Patio, Pool View

A poolside area with lounge chairs and a large tree in the background.

Comfort Apartment, 3 Bedrooms, Patio, Pool View

  • 1076 sq ft
  • 3 bedrooms
  • Sleeps 7
  • 2 King Beds, 1 Large Twin Bed and 1 Large Twin Bunk Bed

View all photos for Design Apartment, 2 Bedrooms, Balcony, Sea View

A modern living room with a sofa, coffee table, and a television. There is a large window with a view of the ocean.

Design Apartment, 2 Bedrooms, Balcony, Sea View

  • Sea view
  • 1076 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed, 1 Queen Bed, 1 Twin Bunk Bed and 1 Twin Murphy Bed

View all photos for Luxury Apartment, 3 Bedrooms, Sea View, Tower

A bedroom with a large bed, a TV, a bookshelf, a seating area with a view of the ocean, and a balcony with a hanging light fixture.

Luxury Apartment, 3 Bedrooms, Sea View, Tower

  • Sea view
  • 1076 sq ft
  • 3 bedrooms
  • Sleeps 8
  • 2 King Beds, 1 Queen Bed, 1 Twin Bunk Bed and 1 Twin Murphy Bed

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About the neighborhood

Isla Mujeres

Located in Colonia Meteorológico, Casa Serena is adjacent to Crayola House and within a mile (2 km) of Mundaca House. The 5 rooms at this aparthotel include coffee makers, TVs, and heated floors.
View more Aparthotels in Isla MujeresOpens in a new window

What's nearby

  • Crayola House - 2 min walk - 0.1 miles
  • Garrafon Natural Reef Park - 3 min drive - 1.1 miles
  • Mundaca House - 3 min drive - 1.1 miles
  • North Beach - 5 min drive - 2.4 miles
  • Dolphin Discovery - 6 min drive - 2.9 miles

Restaurants

  • ‪Icebar - ‬3 min drive
  • ‪Mango Café - ‬3 min walk
  • ‪Dolphin Discovery - ‬8 min walk
  • ‪Isla Brewing Company Beer Garden - ‬13 min walk
  • ‪La Casa Del Ceviche - ‬16 min walk

About this property

Casa Serena

Casa Serena offers 2 outdoor pools, a terrace, and laundry facilities. If you drive, put free offsite parking to good use. This beach aparthotel also has barbecue grills.
Each apartment is individually decorated and has an array of amenities, including a coffee maker, heated floors, and a wardrobe or closet. Guests can expect to find free WiFi and a 40-inch TV with digital channels.
2 outdoor swimming pools are on site.

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Property amenities

Beach

  • White sand beach (direct access)
  • Beach loungers

Pool/Spa

  • 2 outdoor pools
  • Pool loungers

Internet

  • Available in the apartment: Free WiFi

Parking and transportation

  • Free offsite parking
  • Street parking available

Food and drink

  • Coffee/tea maker

Bedrooms

  • Bedsheets provided

Living spaces

  • Heated floor

Entertainment

  • 40-inch TV with digital channels

Outdoor areas

  • Gas grill
  • Outdoor furniture
  • Terrace

Laundry

  • Laundry facilities

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Smooth flooring in public areas
  • Well-lit path to entrance
  • Designated smoking areas

Location highlights

  • Near the bay
  • Near the ocean

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
  • Fire extinguisher

General

  • 3 buildings
  • 4 floors
  • 5 units
  • Individual decor
  • Individual furnishings

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 7:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

There is no front desk at this property
Guests will receive an email within 24 hours before arrival with check-in instructions and an access code; your host will greet you
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your government-issued photo ID after booking
Information provided by the property may be translated using automated translation tools

Access methods

Access code, host will greet you

Pets

  • This property doesn't allow pets

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM—-7:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
Driving? This property offers free nearby parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • There are no elevators.

Property is also known as

Casa Serena Aparthotel
Casa Serena Isla Mujeres
Casa Serena Aparthotel Isla Mujeres

Frequently asked questions

What is there to do near Casa Serena?

This aparthotel is situated in Colonia Meteorológico, just steps from Crayola House. You'll also find West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Isla Mujeres Ferry Terminal within a short drive.

Is there parking available at Casa Serena?

No, there isn't parking at the aparthotel but you'll find free parking.

Does Casa Serena feature a casino?

No, Casa Serena doesn't have a casino.

Is there an indoor pool at Casa Serena?

No, this aparthotel doesn't have an indoor pool; however, there are 2 outdoor pools.

What amenities will couples enjoy at Casa Serena?

Couples staying at this aparthotel will appreciate amenities like a heated floor as well as 2 outdoor pools and a terrace.

Does Casa Serena have a hot tub?

No, there isn't a spa tub at this aparthotel.

Does Casa Serena have a restaurant that serves breakfast?

No, Casa Serena doesn't have a restaurant that serves breakfast.

Does Casa Serena allow pets to stay free of charge?

No, pets aren't allowed at Casa Serena.

Does Casa Serena have connecting rooms available?

No, this aparthotel doesn't feature connecting guestrooms.

What is the closest airport to Casa Serena?

The closest major airport to Casa Serena is Cancun Intl. Airport (CUN), which is about 16.3 mi away.

Are there rooms with balconies at Casa Serena?

Yes, some apartments at this aparthotel offer either a furnished patio and a balcony where guests can enjoy sea views.

Casa Serena Reviews

Reviews

6.0
Rating 10 - Excellent. 1 out of 2 reviews
Rating 8 - Good. 0 out of 2 reviews
Rating 6 - Okay. 0 out of 2 reviews
Rating 4 - Poor. 0 out of 2 reviews
Rating 2 - Terrible. 1 out of 2 reviews

10/10

Cleanliness

10/10

Amenities

10/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

NAOMI

Liked: Cleanliness, amenities, property conditions & facilities
Lovely place, super clean, amazing views from the property,
Stayed 2 nights in Sep 2025
Verified review

2/10 Terrible

Thomas

Liked: Cleanliness
Disliked: Check-in, communication, listing accuracy
This is a beautiful property. That said, the listing was misleading regarding several advertised amenities. One of the primary reasons we selected this property was the advertised beach access. While there is direct access to the cliffside views, there is no actual direct access to the beach below. Guests must walk a considerable distance off-property to find a safe path down to the shoreline. Additionally, the listing photos strongly suggested the unit included a kitchen or at least some type of food preparation and refrigeration area. Upon arrival, we discovered there was no kitchen and not even a mini refrigerator available. We were also informed at check-in that the rooftop pool was under maintenance and unavailable during our stay. When we asked about the kitchen shown in the listing photos, we were told it belonged to a separate listing. We reasonably assumed it was a shared amenity, as many properties advertise common spaces this way. Unfortunately, this was more than a convenience issue. My wife recently underwent surgery and has strict dietary and medication storage requirements. Access to refrigeration was a major factor in choosing this property. Instead, we spent much of our stay searching for ice to keep medications and supplements at a safe temperature. No small task on an island without 24 hour stores. The property itself is lovely but the listing should more accurately reflect the amenities actually available so guests can make informed decisions.
Stayed 7 nights in Apr 2026