Strand Hotel Terme Delfini4.0 out of 5.0
Recent guest reviews
The view from our 3rd floor balcony was of the Aragonese Castle, the Tyrrhenian sea, the lights of Naples at night and, in the very far distance, Mount Vesuvius. Our room was clean, the bed was comfortable and the hand-painted tile floor was beautiful. The wifi was excellent and consistent. There was a hole over the bathroom sink about 5" in diameter, filled with fuzzy cobwebs and dirt. The plaster walls in the bedroom had many chips and dented areas. The staff at the hotel were deplorable with one exception, the lady who cleaned our room. She worked hard and was always friendly. Everyone else seemed annoyed and disgruntled. I've never stayed in a hotel where I felt so unwelcome. The lobby was shabby. The table coverings in the breakfast buffet area were stained with coffee, juice and food and were not changed once during our 11 day stay. Several of the dining room chairs had broken arms, or the springs in the seats were sprung. The first few days we were there, breakfast was tolerable, with fresh sliced melon and stewed prunes. After 3 or 4 days these options disappeared and were not replaced. There is one coffee machine which uses powdered milk. It occasionally did not function. There was always a line at the coffee machine. I tried to schedule a massage three days in a row and, due to poor communication, or just simple disorganization, I was never able to get a massage. I even wrote down the date, time and cost and the person behind the desk assured me I was scheduled. The next day, when I went to the spa at my scheduled time, the masseuse was not there. I checked again at the desk and was told my massage was not on the schedule and to try again the following day. We ate dinner twice at the hotel restaurant. It was awful. It was literally the worst food we had during our 2 month stay in Italy. It reminded me of poor quality American cafeteria food. The lack of service and disorganization were exceptionally bad. The first night we were told we could not order wine by the glass, so we tried to order one of the least expensive of the over-priced bottles. They were out of the 4 lowest priced bottles. The following night, with a different wait person I requested wine by the glass and was given one. One night, our entree was forgotten and the waitress seemed confused and annoyed, wanting to bring us dessert, when we hadn't been served the entree yet. For dessert the first night I selected the fruit bowl. It arrived with a few unappealing looking pieces of bruised fruit and a bunch of grapes that were literally moldy. We were assigned a table in the dining room for all of our meals. On our 8th or 9th day, our table had been reassigned to someone else. We asked the waiter about it and he gave us another couple's table. When the people who had previously had the table we had been reassigned to arrived, they were clearly annoyed that we were seated at their table. Despite the fact that several breakfast items requiring forks were served each day, we had to request a fork every morning, because the tables were only set with knives and spoons. One morning a guest caught a large cockroach under his table. The other diners applauded as he captured it, and let it go outside the French doors. We used the thermal pool once. Only two of the jets in the pool worked. We had a steam shower with multiple sprayers in our bathroom. None of the sprayers functioned. The problems with communication was not a result of a language problem. That is always something we have always been able to negotiate. It was an issue of staff not caring, or being preoccupied. On our last morning, just as our bus arrived to take us to the ferry, one of the people from the desk came running up to the bus stop and requested my husband return to the lobby to sign something. As it turned out, it was a form he had previously signed when we paid our bill the day before. We missed our bus. This hotel is shabby and had a pervasive smell of stale cigarette smoke. There was a roof top terrace of sorts, but cleaning supplies, tools and other miscellaneous items were stored in the open in a disorganized fashion. The large iron chandelier in the lobby had been repainted. Rather than removing the crystals while painting the frame, the crystals were splattered with permanent drips and spots of green paint. If you want an exquisite setting and don't mind all the other drawbacks, this is the place for you. On the other hand, if you enjoy basic courtesy, reasonably good food, organization and a fresh smelling rooms, you may choose to stay in another hotel.
I've read some of the other reviews about this hotel and I have to say we had an entirely different experience. I spent one night at the hotel with my cousin and her son. After an initial mix-up over the type of room we had booked, the receptionist made sure we had perfect accommodation for us. We had two rooms on the third floor with an interleaving door. Each room had its own balcony and bathroom. Everything was in perfect working order. The staff were friendly and professional. The location of this hotel is stunning. Our rooms had uninterrupted views of the castle with Naples in the background. The beach is really close by and it's easy to walk down to the hotel entrance for the average healthy person. The swimming pool was immaculate and really pretty. The terrace around it also has stunning views right over to the castle and beyond. The breakfast was very ample, with good coffee and choices of croissants or cheese and meats. All in all, I rate this hotel highly. The location is stunning. The staff were amazing. And finally, the price was very very competitive. The spa is a bonus. I doubt you will get better value for money on Ischia. I will definitely be back.
Delfini Strand Hotel is situated in a quiet location with an amazing view on the Tyrrhenian see, rock islands and the Aragon castle and a small private beach. The hotel was clean, stuff friendly and helpful. After one night in a very small and poorly equipped room (at best 3 star instead 4L, at the lowest level), we kindly asked for an other room and we have been surprised to receive, free of charge, one bedroom suite with two balconies, piano in the living room and dressing room. The food was decent but not special. The breakfast was poor. We could serve the lunch or/and the dinner in the restaurant. The menu was with choice of 3 courses. If I recommend Delfini? Hard to say. It's not perfect but depends on what you're there for. If you are there for the Southern Italian climate, the fantastic sunny beaches with crystal clear water, thermal water spas, gardens, historical sights such as Castello Aragonese or Chiesa del Soccorso and the small and beautiful towns of the island (Ischia Porto & Ischia Ponte, Forio, Casamicciola, Lacco Ameno, Serrara Fontana, Sant Angelo and Barano) with its own character, charm and things to see, then yes.
I have been fortunate to travel to many destinations world-wide including several trips to Italy. I will try and give a balanced and comparative review. I normally check reviews before I travel but on this occasion I neglected to do so. To be honest I wish I had. I have since read the reviews and have noticed that the hotel don't really respond; I have decided to post a sentence in Italian to encourage them to do so; (Cari proprietari d'alberghi, ti preghiamo di prendere tempo per tradurre e leggere questa recensione. Ti aiuterà a migliorare.) If you have never been Ischia before, I will set the scene a little- based on the area around the hotel. The island is quite small with narrow streets and steep hills. Walking can be a challenge if you have any impairment. Ischia port is a 2 mile walk from the hotel, up and down some steep streets (obviously you can get a taxi or bus) I am not complaining about the terrain, merely letting you know The hotel; The Delfini Strand is built into the hillside. It is staggered over approximately 7 levels from the entrance to the hotel down to the sea. On arrival you will need to carry you suitcase down 30-40 steps. There is a small lift but you will not be able to get to reception without descending some stairs. In fact, the staff will need to operate the lift for you. The sign in reception states check in at 2pm. We got there at 1:40 and went straight to our rooms. English is not widely spoken here; the hotel mainly caters for Italians. Brush up on the language or have Google translate ready. First impressions of the hotel are that it is dated. It does need money spending on it to reflect its 4 star status. I truly believe this hotel is 4 stars due to the spa facility. Of which the thermal is ok but not great. It is downstairs in a basement type area which doubles up as a dumping ground for excess furniture etc. (see pictures) Our room -201- was ok. However, the hairdryer came apart on the first night, the towel peg broke and there is no full length mirror (which I'm told is essential for a lady?) There was lots of antique furniture in the room and throughout the hotel. I wonder how they got it down the stairs! Our room had an adjoining door to the next room so conversations etc. could easily be heard. It was cleaned every day with fresh towels too. We came back one day to find our clothes had been neatly folded! The restaurant - we stopped for 7 days in September on half board. The breakfast was poor. The food itself was the standard continental- ham cheese bread rolls cereal etc. but the cereal dispenser didn't work, food ran out quickly and you had to ask for it to be restocked. The coffee machine wasn't great either. That quickly ran out of milk. I had espresso one day which came with a few drops of hot chocolate! Evening meals- previous reviews say how bad the food was but I could not fault it in the main. You have a menu - in Italian - and you have an antipasti followed by a choice of 2-3 first courses and 2-3 second courses. Then dessert or fruit to finish. We had fun translating and guessing what we might end up with! The only negatives with the food was that on one evening all the guests ate outside by the pool. We were sat on a table of 10. 8 German couples were sat with us. I think the staff thought we were German too. So that was a little awkward. But the menu on this evening was simply seafood. No exceptions. Octopus, scamp, squid prawns. I don't mind some seafood but 3 courses of it were too much. One of our new found German friends asked for something else to which the waiter replied "only fish" On another evening the pork looked a little under cooked, but i couldn't speak to anyone as they were concentrating on the birthday party guests. At no point did anyone ask if our meals were ok. Service - If this was my first time to Italy, this experience would put me off visiting the rest of the country. It was day 5 before we got a smile and a good morning from the waiter. He served us morning and evening and I'm sure he's a nice person but he should not be in the service industry. I concluded that he is nervous to speak to people from outside of Italy so instead of speaking a little English or just sticking to Italian, it seemed easier for him to more or less ignore us. This seemed the same with most of the staff; ignoring you or just staring at you/ looking right through you then ignoring you. We did feel most unwelcome. Tables were often not fully laid. The waiter wants you to keep the same table all week which fine until they put someone else at your table then look at you like it’s your fault! It got to the point where we were reluctant to go down for evening meal as we didn’t know what reception we would receive. Only the cleaner was pleasant to us. I watched the staff and most were completely different with Italian guests. English and Germans were dismissed. An example of this was one afternoon in the bar area. We ordered two beers. Now in many bars, drinks are served with nuts or crisps. We didn't get any. No problem as we weren't too bothered. However, an Italian couple came in shortly after, ordered two beers and got snacks. Like I said I didn't particularly want any crisps but it's the principle that angered me. To me this constitutes racism- being treated differently due to our nationality! Only on our last night did we feel that the service we received was to a similar standard that Italian guests received all week and this was probably because the hotel was quiet and few other guests were in the restaurant. Weddings- there were two weddings during our stay. There was also an 18th birthday party on the Sunday evening. The events were poolside which meant the pool area was out of bounds to us. We were not warned of this. Other reviewers mention a sister hotel. We were not told of this. The parties went on until at least 2am with fireworks. Regular hotel guests are very much in the way when a wedding/party is on. This is evident during evening meals as regular hotel guests are rushed through dinner service so that the staff can concentrate on the wedding guests. There is a small beach at the hotel which can hold 10 or so sunbeds. There is also a jetty/pier that hugs part of the rock face that is only accessed by hotel guests. This is also for sunbathing. It is nice and tranquil. The staff didn’t tell us how to get down to it though. The hotel grounds can be a bit of a warren and it would have been nice to have been shown or at least told about the complex on our arrival. We found the gym after four days! It is worth noting that in September at least – the sun has gone off the pier and beach area by 3:30-4:00. The beach club next door gets sunshine until about 6pm and the club next to that – Eden- until sundown. The water was clear and made a nice snorkelling spot. Website- this is misleading. The photos of the yellow sun loungers are for the beach club next door, not this hotel. The beach club is very nice by the way. €7 for a day (including 20% off if you say you’re from next door) and that includes friendly staff! The photos of the various thermal pools with that brunette lady enjoying herself....not this hotel. There is one small thermal pool as I mentioned. (See pictures) There are some good points. The location is fantastic in terms of it is right on the sea in a rocky cove. The view from the hotel is beautiful. The bay of Naples and the isle of Capri are clear to see. It is also very quiet- the crashing waves and the occasional boat are the only noise (when there isn’t a wedding on!). It's just sad that the tired look of the hotel and the poor service over shadow this. This hotel has potential but requires money spending on it. The owners appear to be happy to clutch onto their 4 stars and run the hotel on a minimum budget. It's like telling everyone you own a Rolls Royce when in fact you drive a Mini- made by the same company (BMW) but not the same standard. In conclusion, I could not honestly recommend this hotel to anyone I knew. The atmosphere and service might be completely different in the height of the season but I would be very surprised.
Mixed review. Beautiful location but 15 minute walk from most restaurants and town. Stayed 3 nights. One night a wedding was being held at location which was pretty and could be fun for some but the fact that music went past 12 makes it clear to me their first priority is not to their guests. Another night a random singer sang very loudly for some.unclear reason to a very small get hearing until after 11. Hotel is clearly not designed for Americans which can actually be a good thing but was not because every one of the staff, besides the housekeeper, was not friendly. They were helpful if asked but clearly not friendly. I usually ignore when people write this in reviews but I am learning how important it is. As I write this I am sadly unable to sleep because of loud music :-(
Delfini is a mixed bag of impressions and experiences. Most of the staff isn't friendly, not helping you in any way getting around the place. Food is not special, although they were very helpful with providing special food for my wife who's allergic to tomatoes. The hotel is a funny place, with decorations out the 19th century, makes it look really outdated for younger people. The room was fine, bed good and shower great, that always helps! Around all the electric outlets etc. they forgot to put the covers back...which shows the lack of attention for details that shows in the whole hotel. Clean, hmmmm, not really. Would I go back? No! Is it fine for a few days? I guess it will do. (Ischia is a place for older people into wellness)
After reading all the negative reviews we were a bit scared to make a reservation. However, we had stayed at Ischia before and we knew that Delfini is at the best location of the island so we decided to take a risk and book six nights for two of us and our 2-year old. We stayed from April 30 until May 05 2017. At the check-in the reception staff was very friendly. They speak english only a bit, but they did smile and were very helpful as far as they could. It was a long way to carry all our luggage down from the road where we parked our car as the hotel is some 20 meters down from the road. The staff did not offer to help me, but I was not expecting it as there was only two persons at the reception and this was not a five star hotel. We got room 306 which is in the end of the hall on 3rd floor and most likely a bit larger than other rooms. Entering the room we were pleasantly surprised. The room was very nicely decorated and the bed was very large and comfortable, which is rare in Italy as the beds are usually hard as stone. The best part was the magnificent view from our large balcony, especially the scenery of Aragonese castle, Procida, Vesuvius, Sorrento peninsula and Capri island on top of the faraglioni rocks just in front of the hotel. The room has central air conditioner nicely hidden inside a decoration on the ceiling. It must have been centrally switched off as nothing happened when I tried to switch it on. We were a bit afraid if there is warm enough during the night as the A/C seemed to be the only heater, but it was very nice even without it. Naturally cooling was not needed this time of year. It is true that most of the plastic covers of light switches and electric sockets are missing and the metal body is visible. The wires are behind the metal and there are no finger sized holes so this is not really dangerous, only ugly. I kept wondering what was the story behind this. They obviously had tried to fix it, on some switches the plastic covers were attached with screws and on some there was a lot of glue (which had not worked). Unfortunately it might be impossible to fix this properly without the exactly right plastic covers which they most likely don't have for some reason. The bathroom was very large and there was a big separate dark-blue tiled shower cabinet separated with glass door. It was just a normal shower, in some other rooms I understand there is a therapeutic massage shower. Bit strangely the shower cabinet did not have light so all the light came through the glass door. As the tiles were dark blue it was a bit dark shower. Most importantly, there was plenty of hot water which did not seem to run out, except on one morning. On that morning the water was totally cold. The hotel was pretty full so perhaps they did run out of hot water as the hot water was back in the afternoon. There was also a small annoying problem in the bathroom. The towel rack was loose and therefore there was not a place to hang your towel. If I had had a small screwdriver with me it would have been easy to fix. There were also some other small issues which would have been easy to fix around the hotel. The cleaning lady was very nice and she did a great job although we managed to mess the room quite thoroughly every day. She was around every day from Thursday to Wednesday, including Sunday. We wondered when does she have her day off. There was a large fridge in the room, a bit old, but worked well. It was a bit noisy, but that was not a problem for us. The only bigger problem to consider is the fact, that each room (on the 3rd floor at least) has a connecting door to the neighbouring room. This door is very thin and you can easily hear the discussion from the other room. Italians speak loudly and if they watch TV they keep the volume up. So take earplugs with you if you are sensitive to noise and want to go to sleep early. Another problem to consider is the fact that there is no cell phone cover in this hotel, at least not in the rooms. It is not the fault of the hotel, but if you need to work during your vacation this might be a big problem. The hotel wifi was decent for email and such low bandwidth activities, but there were blackouts and the situation can get worse during the summer time when the hotel is full. The breakfast was alright considering this is Italy. There was a selection of sweet croissants, some cakes, fruit, cereal, yoghurt and even a small plate of cheese and ham and some bread. On first mornings there was also boiled eggs, but then they were replaced to small hot dogs. Most of the clients are italian who naturally only eat sweet croissants and fruit for breakfast, but there were also some German guests. Cheese and ham did not last for long if they were eating before us. There was no refill if they run out. The coffee machine was Nescafe Alegria which makes ok espresso (it is freshly grind from beans), but not so good cappuccino (it is made out of pre-grind coffee). Tip: First take a cappuccino and then espresso and you get quite good cappuccino. Our 2-year old son did love the plum cakes they had, but on the 4th morning there was none left. His cry made sure everyone noticed it, also the very nice breakfast waiter. He tried to find a replacement, but there was none left. However, next morning when this incident was about to happen again he had one extra hidden for our son. That was a very nice gesture. The outside pool looked very nice, but this time of year the water was still cold. Some hotels in the area have thermal water pools, but this is not a thermal one. Inside the hotel there is a small thermal water pool, which was nice and very hot. However, it is very small, only about 2x4 meters. The sea water was too cold to swim, but it is a rocky bottom and gets deep quite soon. During summer time there is a platform used for sunbathing, but they had not yet set it up. The sea is very nice, the water is clear and it is very good for swimming according to our earlier experiences. It is also just some 20-30 meters to swim to the sandy Cartaromana beach, but you need to be able to swim because you need to get around the big rock. So don't plan to do this if traveling with small children who are not prepared to swim long distances. As a hotel guest we were allowed to use the pools at their other hotel Park Hotel Terme some 3 kilometers away. There was an outdoor thermal pool as well as two connected pools inside. The outdoor pool was very nice for our son, the inside pool is a bit dark. We did visit only once as there was not a good place to change clothes and the hotel is not very clean. Please note that in Italy you use a swimming cap when swimming in a pool, don't ask why. We did not use and the staff did not ask us, but the italian guests sitting by the pool clearly took notice on this. Overall Delfini is perhaps not quite a 4 star hotel. But it is on seafront and the sea view from every room is something quite extraordinary. If this is something you value you should not miss this hotel. We have stayed in Aragona Palace Hotel which is one of the top rated hotels in Ischia according to Tripadvisor. The biggest difference compared to Delfini is the fact that in Aragona they have fluent english speaking personnel in the reception while in Delfini they have only italian speaking. The style and decor of the rooms is at about the same level, also the cleanliness. There are small things broken in Delfini, while all the small details are carefully taken care if in Aragona. And the breakfast is much better in Aragona. But if you value closeness to sea, magnificent sea view from the room and easy access to swim at one of the best spots in Ischia you might want to choose Delfini. Be prepared, that all the electric switches are without a cover. Be prepared that the screen in the elevator is slightly out of position. Be prepared that there is most likely something broken in your room. And most importantly, be prepared that english is not spoken or spoken just a bit and you need to use Google Translate (if wifi works). Other than that, just enjoy!
Warning!!!! An impressive reception area which can only be described as a facade. We paid nearly 800 euro for four nights B&B. The first room wasn't ready till 5pm, It was too small for the three of us and was less than basic. It was not a family room but had the extra bed squeezed in. Most items like switches and lights were broken or not working. Furniture was of very poor quality and nothing matched. We asked to change rooms or leave. It went downhill from there. We were told we could not have a refund, no other rooms were available but could have a free massage, (I was later asked for 5 euro to pay for the oils for the massage). We were offered the use of another room for our daughter (11 years old) but declined as both rooms gave access to outdoors. The next day we had the choice of two rooms, one smelt strongly of cigarettes so went for the other as we were told we had no choice. The hotel also stated they would change us to half board for the three remaining nights. The room we moved to had a bathroom with ventilation only into the bedroom meaning all the sheets, floor and clothes went damp. The air conditioner was switched off at the main electric box which was next to the bed and the system appeared to have mould in it so I didn't try using it. It seemed strange we only found two cockroaches. The sewage covers were outside and quite strong at times and no lighting was provided in the dark to get to our room. The evening meal, to be fare, was ok but we were sat near reception where we could see constant complaints. No wine list but managed to get a local cheap wine for 16 euro. Breakfast was a little better than poor and after looking at previous reports noted that the hotel still has only about five breakfast bowls and a broken cereal dispenser. Like our experience every complaint ended with the staff ringing the owner "signora". I really thought that places like this don't exist any more. The toilet paper was the cheapest I've ever seen along with any other items. It was clear that the hotel are spending the minimum possible and are doing without wherever possible. I struggle most with the fact that the staff have all put their morals well behind them to serve a matriarch. This place is a sham of what was once an apparent hotel of beauty that cared for visitors. We were offered a free lunch and a further massage but declined as we just wanted to leave and stay elsewhere but clearly this was not going to happen. I know words like this are wasted on the management or staff as it is clearly grab the money while they can but with such a lovely location this hotel should not be in the hands of people who don't want to do the job.
The hotel is just so close to Aragonese Castle of Ischia Island. This area called as Ischia Ponte. Not in a centre where there is a port. You can reach with bus so easy because bus stop is in front of the hotel. Firstly it doesnt seems like a 4 star hotel. We have been there for 2 night with my boyfriend on March. The room was very clean and was big with a balcony and has a beautiful panorama of Aragonese Castle. But for 4 star hotel, inside of the room there was nothing. No slippers, no water, no tea& coffee, no wifi. I never had a line for my cell phone. Also paints of the room was become old. The breakfast was so poor too. The plates, knifes, forks were not in so clean condition. Maybe in summer time they care more their hotel but in winter time they should care too; otherwise better they close the hotel like others that we saw in Ischia Island. The stuff was kind and smiling , we love this, but only this :)
Right from the first moment in this hotel is characterized by arrogance and unprofessionalism an incredible dirt. In the hotel I had paid for two nights 12 and 14 March 2017, but as it has addressed the immense hotel in which I stayed days before I decided to stay even for one day extra Sorriso wellness resort and spa ( which was perfect) by 12 March within circuit after Ischia I came on March 12 to accommodate Strand Hotel Delfini. I got room number 301. March 13 I also came with baggage. What was my horror and surprise when the receptionist refused me a room key with a team that has not yet been tidy in vain .. I explained that I stayed yesterday I only dont slept in the room and therefore have nothing to clean up. I have not been understood. elderly lady on reception was incredibly annoyed and shouted something in Italian. No one ever does not understand English. Nobody does not understand to any other language. Finally they called to the Director of the hotel which I status clarified. He then was given a room key. The room was musty and very cold. I asked why the telephone number of the director of the hotel, which I asked for burnings in the room and taxi to 8:00. when I came into the room in the evening was also smelling and unheated again, I claimed for state rooms. After an hour repairman who came not correct. It was the worst night in the worst hotel. If the owner of the hotel knows the off-season run continuously establishes the standard of the hotel should close it. Significant unprofessional staff, however, was the biggest disappointment. I do not recommend !!!
Reviews from Trip Advisor
82% of guests recommend this hotelTotal of 1315 reviews