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SureStay by Best Western Massena

2.0 star property

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Photo gallery for SureStay by Best Western Massena

Lobby
Standard Room, 2 Queen Beds, Non Smoking | Desk, laptop workspace, soundproofing, iron/ironing board
Restaurant
Lobby
Standard Room, 2 Queen Beds, Non Smoking (Larger Room;with Sofabed) | Desk, laptop workspace, soundproofing, iron/ironing board

Reviews

7.6 out of 10
Good

Popular amenities

  • Breakfast included
  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning
  • Housekeeping

Explore the area

View in a map
15054 State Highway 37, Massena, NY, 13662
  • Place, Grasse River
    ‪2 min drive‬
  • Place, Robert Moses State Park - Thousand Islands
    ‪19 min drive‬
  • Place, Akwesasne Mohawk Casino
    ‪32 min drive‬
  • Airport, Massena, NY (MSS-Massena Intl.)
    ‪12 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking (Larger Room;with Sofabed)

Standard Room, 2 Queen Beds, Non Smoking (Larger Room;with Sofabed) | Desk, laptop workspace, soundproofing, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking (Larger Room;with Sofabed)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds
  • Free WiFi

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking | Desk, laptop workspace, soundproofing, iron/ironing board

Standard Room, 1 Queen Bed, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Desk, laptop workspace, soundproofing, iron/ironing board

Standard Room, 1 King Bed, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking | Desk, laptop workspace, soundproofing, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Non Smoking (Larger Room;with Sofabed)

Standard Room, 1 King Bed, Non Smoking (Larger Room;with Sofabed) | Desk, laptop workspace, soundproofing, iron/ironing board

Standard Room, 1 King Bed, Non Smoking (Larger Room;with Sofabed)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 Queen Bed, Accessible, Bathtub

Standard Room, 1 Queen Bed, Accessible, Bathtub | Desk, laptop workspace, soundproofing, iron/ironing board

Standard Room, 1 Queen Bed, Accessible, Bathtub

7.0 out of 10
Good
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

2 Queen Beds, Non-Smoking, Microwave And Mini-Refrigerator, Wi-Fi

  • Sleeps 4
  • Free WiFi

2 Queen Beds, Non-Smoking, Larger Room, Sofabed, Microwave And Mini-Refrigerator, Wi-Fi

  • Sleeps 5
  • Free WiFi

1 Queen Bed, Non-Smoking, Microwave And Mini-Refrigerator, Wi-Fi

  • Sleeps 2
  • Free WiFi

About the neighborhood

Massena

SureStay by Best Western Massena places you 3.2 mi (5.1 km) from Harte Haven Shopping Center. This 45-room hotel has free breakfast along with conveniences like free in-room WiFi and free self parking.

What's nearby

  • Grasse River - 2 min drive - 1.6 miles
  • Eisenhower Locks - 12 min drive - 9.3 miles
  • Robert Moses State Park - Thousand Islands - 19 min drive - 11.1 miles
  • Akwesasne Mohawk Casino - 32 min drive - 23.3 miles
  • St. Lawrence University - 44 min drive - 37.3 miles

Getting around

  • Cornwall Station - 30 min drive
  • Massena, NY (MSS-Massena Intl.) - 13 min drive

Restaurants

  • ‪McDonald's - ‬4 min drive
  • ‪Spanky's Diner - ‬4 min drive
  • ‪Tim Hortons - ‬5 min drive
  • ‪Rusty Wheel - ‬6 min drive
  • ‪Pizza Hut - ‬6 min drive

About this property

SureStay by Best Western Massena

Guests staying at SureStay by Best Western Massena enjoy free WiFi in public areas, a terrace, and a vending machine. There's free parking, and an airport shuttle (available on request) for USD 20 per person one-way. Front-desk staff are standing by 24/7 to assist with any requests. Additional amenities include a picnic area and barbecue grills.
Guests can expect free WiFi and 33-inch flat-screen TVs with cable channels. Bathrooms offer hair dryers and designer toiletries. Other amenities include refrigerators, microwaves, and coffee makers.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge) from 7:00 AM to 7:00 PM at scheduled times and on request
  • Free secured, uncovered self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available 7:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Outdoors

  • Barbecue grill
  • In a nature reserve
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Braille/raised signage
  • Front entrance ramp
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk (37 inches high)
  • Wheelchair-accessible van parking

More

  • 2 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 33-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 3:00 AM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 30.00 per pet, per day, plus a deposit of USD 150 per stay
  • 2 total pets
  • Pets may not be left unsupervised
  • Certain rooms only
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Up to 2 kids 12 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for USD 25.0 per day

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: USD 20 per person (one-way)
  • Airport shuttle fee per child: USD 15 (one-way), (from 4 to 12 years old)
  • Pet deposit: USD 150 per stay
  • Pet fee: USD 30.00 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.0 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
  • Check-in: 3 PM—-3:00 AM
  • Check-out: 11 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available during limited hours), which is offered for a fee. Driving? This property offers free self parking, along with RV, bus, and truck parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

Additional information about polices, regulations, and more:

  • There are no elevators.
  • No cribs or infant beds are available.

Property is also known as

Econo Lodge Hotel Massena
Econo Lodge Massena Hotel
Massena Econo Lodge
Econo Lodge Massena Hwy 37
Surestay By Massena Massena
SureStay by Best Western Massena Hotel
SureStay by Best Western Massena Massena
SureStay by Best Western Massena Hotel Massena

Frequently asked questions

What is there to do around SureStay by Best Western Massena?

This hotel is located in Massena within a short 20-minute walk of Grasse River. You'll also find Saint Lawrence River and Massena Town Beach within a short drive.

How much does it cost to stay at SureStay by Best Western Massena?

As of Jun 25, 2026, prices found for a 1-night stay for 2 adults at SureStay by Best Western Massena on Jul 2, 2026 start from $103, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available on site at SureStay by Best Western Massena?

Yes, secured self parking is offered for free at the hotel. Wheelchair-accessible van parking and RV/bus/truck parking are also available for guests.

Does SureStay by Best Western Massena include a casino?

No, SureStay by Best Western Massena doesn't have a casino.

Is there an indoor pool at SureStay by Best Western Massena?

No, there is no indoor pool at this hotel.

What amenities will couples enjoy at SureStay by Best Western Massena?

Couples staying at this hotel will appreciate amenities like a free daily breakfast plus some guestrooms include a kitchen and free WiFi.

Does SureStay by Best Western Massena have a hot tub?

No, this hotel doesn't have a spa tub.

Does SureStay by Best Western Massena have a restaurant that serves breakfast?

SureStay by Best Western Massena offers free continental breakfast each morning though there is no restaurant.

Does SureStay by Best Western Massena allow pets to stay free of charge?

Although they can't stay for free, pets are welcome at SureStay by Best Western Massena for a fee of USD 30.00 per pet, per day. A deposit of USD 150 per stay is collected.

Does SureStay by Best Western Massena have connecting rooms available?

No, this hotel doesn't feature connecting guestrooms.

What is the closest airport to SureStay by Best Western Massena?

The closest major airport to SureStay by Best Western Massena is Massena, NY (MSS-Massena Intl.), which is 6 mi away (13 minutes by car).

Are there rooms with balconies that I can book at SureStay by Best Western Massena?

No, you won't find guestrooms with balconies at SureStay by Best Western Massena.

SureStay by Best Western Massena Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 135 out of 490 reviews
Rating 8 - Good. 189 out of 490 reviews
Rating 6 - Okay. 95 out of 490 reviews
Rating 4 - Poor. 43 out of 490 reviews
Rating 2 - Terrible. 28 out of 490 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.4/10

Property conditions & facilities

Reviews

Verified

6/10 Okay

Paul

Liked: Cleanliness, staff & service
Disliked: Amenities
Clean bed and the shower worked….
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always stay here when I’m in the north country for business. Staff is accommodating and they recent made some improvements Always very clean and nice and quiet
Stayed 1 night in Aug 2025
Verified

2/10 Terrible

Katrina

Disliked: Cleanliness, staff & service, amenities
Heat didnt work except in the bathroom. The security doors outside werent very secure could pull them open. Very sketchy vibes. The front desk seemed out of it or on something.
Stayed 2 nights in Feb 2026
Verified

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s Quiet and the price is reasonable for the rooms
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

Melissia

Liked: Cleanliness, staff & service, room comfort

Great place to stay

The hotel was very clean. The staff were very accommodating. Quiet and a nice place to stay.
Stayed 2 nights in Oct 2024
Verified

8/10 Good

Anthony

Liked: Cleanliness, staff & service
Need to have bacon and/or sausage at breakfast. Dissapointed
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly, accommodations were beyond convenient. Plus the area was rural so it was nice, peaceful, and quiet
Stayed 3 nights in Jul 2024
Verified

8/10 Good

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly bunch of folks. Stay at this place for value, safety and comfort.
Stayed 3 nights in Jul 2024
Verified

10/10 Excellent

Karen

Beautiful room very helpful with any questions I would come back enjoy my visit
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
Staff pleasant
Stayed 2 nights in Oct 2024
Verified

10/10 Excellent

Frances

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at the Econo Lodge in Massena was very good. The room was very clean, the bed comfortable and the staff was friendly and accommodating. I was very satisfied
Stayed 1 night in Aug 2022
Verified

10/10 Excellent

WILLIAM

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was most helpful and the acommodations were great for a tournament fisherman spending multiple nights there. I had zero complaints and was most happy with all aspects.
Stayed 3 nights in Sep 2022
Verified

8/10 Good

ALEXANDER

Liked: Staff & service, amenities, property conditions & facilities
Thank U close to fishing ramp
Stayed 1 night in Jul 2022
Verified

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The manager is both helpful and lovely. The hotel is clean and quiet. I highly recommend it.
Stayed 1 night in Apr 2024
Verified

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
CLEAN AND FRIENDLY
Stayed 1 night in Jul 2023
Verified

6/10 Okay

Vicci

Liked: Cleanliness, staff & service
Property was clean and good for it age, proprty is dated
Stayed 1 night in Oct 2024
Verified

10/10 Excellent

Ronald

Liked: Cleanliness, property conditions & facilities, room comfort

Nice for price

The hotel located on the edge of Massena, 5 min to town. The hotel gave me just what I was looking for, I was in town for 2 days, and the accommodations were what I needed, the front desk gentleman gave me lots of information and directions. I’ll be staying there again.
Stayed 1 night in Jul 2022
Verified

8/10 Good

Sharn

Liked: Cleanliness, staff & service, property conditions & facilities
Love the bigger bar fridge and microwave
Stayed 1 night in Nov 2023
Verified

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, room comfort
The staff were great. Very accommodating, helpful and nice. Definitely a good place to stay if you’re just looking for some place to sleep. Not walkable to anything.
Stayed 1 night in Apr 2024
Verified

10/10 Excellent

Marioly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient price
Stayed 3 nights in Oct 2022
Verified

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was as advertised and easy. Room is very clean. Mattress’s look brand new. 5 min drive from Walmart, McDonalds, Pizza Hut and more. 15 minutes from the. Canadian boarder
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
The women who checked us in was outstanding. We managed to arrive a day early, and she was very helpful in setting us up with a second night. Down side was the hotel was a little far out from local eateries. But definitely a clean comfortable place.
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

April

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every one was nice
Stayed 1 night in Sep 2022
Verified

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
The property was very clean and the room was also very clean. I didn’t come across any bed bugs like other reviews suggested there was
Verified

10/10 Excellent

Filfred

Liked: Cleanliness, staff & service, property conditions & facilities
The staff has always been very polite and professional with me during my stays here. The property is also kept very clean. Whenever I come into Massena area, this my first and only choice to stay at with my family… *****
Stayed 3 nights in Mar 2023