Waterpark Hotels in Hyde Park, Cincinnati

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Sep 6 - Sep 7

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Sep 7 - Sep 8

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Hyde Park hotels essential information

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Recent Waterpark Hotels & Resorts Reviews

5/5 Excellent

"I will start with the good of the room and stay and then the absolute nightmare after we left. Our stay was great, we love the location, how clean the hotel is and easy parking. We left our room this morning, I picked up the couple items of trash that we had, put our 2 (i think) aluminum cans and empty water bottles in the recycling part of the trash can, gathered up our used towels and wash cloths and put them in the bath tub. Approximately 8 hours later, I recieved a notification on my credit card that a $250 charge was attempted. I called the hotel and they said it was an excessive cleaning fee, that the room was gross and a mess and that someone used the bathroom in the bathtub. This room was occupied by myself and my husband, we would never leave a room messy, let alone trashed and would never use the bathtub as a toilet. We have made calls in an attempt to get this figured out, I am incredibly furious. No one wants to go double check because they said the room is in such bad shape. I truly hope this was a mistake with housekeeping messing up the room number or that hopefully there are cameras that can see who entered our room after we left. We are currently on a camping trip with family and this has upset me so much that I have spent the last few hours on the phone, upset/crying/trying to get to the bottom of this but they are saying no further investigation can be done until Tuesday."

A verified traveler stayed at The Westin Cincinnati

Posted 13 hours ago