Great place. Friendly staff and they have everything you need at no extra cost. You can borrow a blender, can opener, etc. Would definitely stay there again.
We checked in on Christmas Eve and were told that the rooms would not be cleaned on Christmas Day. We were completely fine with that plan, everyone should be able to spend time with family on that day. On the 26th the room was cleaned, but none of the supplies were refreshed. No coffee, shampoo, dishwasher detergent, etc. On most days, we slept in a bit and hung the card on the door to clean later, but always left by Noon. On the 27th, the room was not cleaned at all, nor supplies refreshed. We went downstairs for fresh towels. On the morning of the 28th, I talked with two managers about it and they were apologetic, but apparently when the housekeepers finish early in the morning, they go home. They stated that they would make sure the room was cleaned and refreshed that day. When we arrived back at the room late that afternoon it still had not been cleaned. When I talked the the manager about it, he said that they had not forgotten us but were waiting for the night cleaning person to come in. I asked if we'd be told when the room was cleaned and we were assured that we would be. After waiting nearly an hour and a half in the lounge, I went upstairs to discover the room had been cleaned and we were not told. We would like to have been able to get a drink in the lounge but there was never anyone there bartending during our entire 5 day stay. I know it was a slower season for the property, but the experience was disappointing overall.
TownePlace Suites Huntsville West/Redstone Gateway places you within a few miles (5 km) of Bridge Street Town Centre and Cummings Research Park. This 3-star hotel has 104 guestrooms and offers conveniences like free breakfast, an outdoor pool, and a 24-hour fitness center.
Free buffet breakfast is included with your stay and awaits you each morning. At the end of the day, relax with a drink at the bar/lounge.
The 104 rooms feature kitchens with refrigerators, microwaves, stovetops, and dishwashers. Guests can expect free WiFi and 40-inch Smart TVs with Netflix and pay movies. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and designer toiletries. Other standard amenities include coffee makers, free local calls, and safes.
Guests staying at TownePlace Suites Huntsville West/Redstone Gateway enjoy an outdoor pool, a 24-hour fitness center, and free WiFi in public areas. You can take advantage of free parking if you drive. The 24-hour front desk has staff standing by to help with dry cleaning or laundry, and answer any questions about the accommodations. Additional amenities include a meeting room, a 24-hour business center, and coffee/tea in a common area.
Great place. Friendly staff and they have everything you need at no extra cost. You can borrow a blender, can opener, etc. Would definitely stay there again.
We checked in on Christmas Eve and were told that the rooms would not be cleaned on Christmas Day. We were completely fine with that plan, everyone should be able to spend time with family on that day. On the 26th the room was cleaned, but none of the supplies were refreshed. No coffee, shampoo, dishwasher detergent, etc. On most days, we slept in a bit and hung the card on the door to clean later, but always left by Noon. On the 27th, the room was not cleaned at all, nor supplies refreshed. We went downstairs for fresh towels. On the morning of the 28th, I talked with two managers about it and they were apologetic, but apparently when the housekeepers finish early in the morning, they go home. They stated that they would make sure the room was cleaned and refreshed that day. When we arrived back at the room late that afternoon it still had not been cleaned. When I talked the the manager about it, he said that they had not forgotten us but were waiting for the night cleaning person to come in. I asked if we'd be told when the room was cleaned and we were assured that we would be. After waiting nearly an hour and a half in the lounge, I went upstairs to discover the room had been cleaned and we were not told. We would like to have been able to get a drink in the lounge but there was never anyone there bartending during our entire 5 day stay. I know it was a slower season for the property, but the experience was disappointing overall.
