Staff is ok… housekeeping was nice but the others not so friendly. 1 elevator working and no free parking. Elevator wait was horrible!!!
The hotel was clean. The parking valet system is horrible. The valet workers were great. Just taking an hour to park our car and 20 mins to get it is horrible !!!!
The entry points are weird. Not sure if it’s covid making them all one entry but it’s not easy to find. Valet went ok but it can get quite hectic on the street and dangerous
Room was very clean and the staff was very friendly
Didn’t like the smell of marijuana on the third floor. Sweet young lady was kind enough us to help change our room and move to us to the 7th floor.
I love that we didn’t have to look for parking . It’s valet parking.
Room was spacious. Elevators were a little slow. "Continental breakfast" was a muffin, granola bar, and can juice.
LIKED: -location is good. -Staff is nice DISLIKED: -Sink water was COLD, even after running it -They ran OUT of clean linens -Closet and closet area had NO lighting -Elevators were VERY slow -Sheets kept slipping OFF the mattress
Paid valet parking, and both days I had to retrieve my own vehicle!!!
Have to wait FOREVER to get your car from valet parking!!! Horrible!!!
Property was conveniently located in walking distance to the Toyota Center and fine dining. Only negative, there is no in room safe.
Great hotel, room was nice, in the heart of downtown so close to everything!!
Property was nice staff not so much called for towels they never came. Went to use pool it was shut down. No signs or anything saying it was closed. The valet guys were nice and polite. Location is nice and centralized.
Located in Downtown Houston, Springhill Suites by Marriott Houston Dwntn/Convention Cntr is a leisurely stroll from popular sights such as Toyota Center and George R. Brown Convention Center. This 167-room hotel has conveniences like free breakfast, an outdoor pool, and a 24-hour gym.
Free continental breakfast is served on weekdays from 6:00 AM to 9:30 AM and on weekends from 7:00 AM to 10:30 AM.
Guests can expect free WiFi and LCD TVs with satellite channels. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Other amenities include sofa beds, sitting areas, and refrigerators.
Guests staying at Springhill Suites by Marriott Houston Dwntn/Convention Cntr enjoy an outdoor pool, a 24-hour gym, and free WiFi in public areas. Valet parking is available for USD 45 per night. The front desk is staffed 24/7 to help with luggage storage, dry cleaning/laundry, and securing valuables. Additional amenities include conference space, a business center, and free newspapers.
Staff is ok… housekeeping was nice but the others not so friendly. 1 elevator working and no free parking. Elevator wait was horrible!!!
The hotel was clean. The parking valet system is horrible. The valet workers were great. Just taking an hour to park our car and 20 mins to get it is horrible !!!!
We appreciate your feedback, Shaun. We're glad you appreciated our clean and comfortable accommodations, as well as our helpful staff. However, we're disappointed that your stay with us was less than ideal. We regret that our valet system failed to meet your standards. We will address your concerns with our team moving forward. We hope to have you stay with us again so we can share a more positive experience with you.
The entry points are weird. Not sure if it’s covid making them all one entry but it’s not easy to find. Valet went ok but it can get quite hectic on the street and dangerous
We appreciate the feedback. We're disappointed your time with us was anything less than perfect. We apologize for issues regarding the layout of our hotel. We are sorry for any inconvenience this may have caused. We will make sure to address this with the appropriate members of our team moving forward. We look forward to sharing a more positive experience with you soon.
Room was very clean and the staff was very friendly
Thank you for sharing this wonderful review with us! We're thrilled to hear you had such an enjoyable experience at SpringHill Suites Houston Downtown/Convention Center! We also appreciate your kind words regarding our team. We're pleased to know that you felt valued by each member of our top-notch team. We strive to provide our guests with the warmest hospitality and most efficient service, so this is fabulous to hear! Your praise is not only rewarding, but also encouraging. We'd love to share yet another unforgettable visit with you someday! Have a great day!
Didn’t like the smell of marijuana on the third floor. Sweet young lady was kind enough us to help change our room and move to us to the 7th floor.
Thank you for the rating! We're so glad that you've enjoyed your stay at SpringHill Suites Houston Downtown/Convention Center so much. We apologize for any foul odors but It's wonderful to know that your interactions with our staff have been so positive. We strive to provide each guest with exceptional service and we're so glad that several members of our team went above and beyond to ensure your satisfaction. We'll be sure to pass your compliments along to our team. Thanks again for taking the time to share your thoughts with us. We look forward to seeing you again soon. Have a beautiful day!
I love that we didn’t have to look for parking . It’s valet parking.
Thank you for taking the time to share your review with us! It's great to see we provided you with such an enjoyable experience. We're hoping we'll be seeing you again during your next visit to SpringHill Suites Houston Downtown/Convention Center. Thank you and have a wonderful day!
Thank you for sharing your feedback. We strive to share an enjoyable experience with all of our guests. We hope to host you again soon so we can share a more memorable visit with you.
Room was spacious. Elevators were a little slow. "Continental breakfast" was a muffin, granola bar, and can juice.
Thank you for the excellent review! It's wonderful you had such a fantastic stay at SpringHill Suites Houston Downtown/Convention Center! The comfort and happiness of our guests are important to us. We're thrilled you enjoyed our large and comfortable rooms so much. That's what we like to see! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!
LIKED: -location is good. -Staff is nice DISLIKED: -Sink water was COLD, even after running it -They ran OUT of clean linens -Closet and closet area had NO lighting -Elevators were VERY slow -Sheets kept slipping OFF the mattress
We appreciate your feedback. It's unfortunate you had such challenges during your time with us. We're disheartened that our amenities and services offered weren't up to par with your expectations. We hold ourselves to a higher standard so we'll discuss your concerns with the appropriate members of our team moving forward. We hope for the chance to host you again soon for a more positive experience.
We appreciate the feedback, Zenobia.While we're glad our housekeeping staff was pleasant, it's unfortunate you had such challenges during your time with us. We regret the inconvenience you experienced with the elevators and our parking policy. We care about the satisfaction of our guests so we'll be sure to address your concerns with the appropriate members of our management team moving forward.We look forward to sharing a more positive experience with you soon.