Property was conveniently located in walking distance to the Toyota Center and fine dining. Only negative, there is no in room safe.
Great hotel, room was nice, in the heart of downtown so close to everything!!
Property was nice staff not so much called for towels they never came. Went to use pool it was shut down. No signs or anything saying it was closed. The valet guys were nice and polite. Location is nice and centralized.
Hotel staff very professional. Rooms are very spacious and clean . The free breakfast was a great bonus ..
The staff was very kind, friendly and accommodating.
I like the room and the staffs are good. I will book again any Marriot hotel.
No problem with checking in a little early. Room was huge and sparkling clean! Convenient to theatre district and convention center. We walked. Everywhere! The staff was awesome and accommodating to our every want!
Quick check-in, Very nice place. Will be staying here again.
Very clean, comfortable rooms that have been newly remodeled. But the hotel is immediately adjacent to the light rail, which rumbles by frequently. Not good for light sleepers
Over all the Hotel meet my requirements, no issues other than when I was looking for the entrance to the lobby, had to go around several times until was able to figure out the entry, because there was a construction being performed, how ever after checking in everything was quick and easy, my wife and I really enjoyed
I've stayed with Marriott several times in the past and had good visits with Springhill Suites. That train stops here. We originally reserved a king studio; the room was teeny tiny. So we upgraded to a king suite. I was vastly disappointed with the room. There were no air vents in the bedroom half of the suite, so the first night I wound up sleeping on the couch because the room never cooled below 72. The next morning, breakfast was from 7-10; by 9am, there was nothing left but oatmeal and cold cereals. Our room finally cooled off around 10am that morning. We had to leave the only window closed because the room wouldn't cool with it open. We spent the majority of our time in the room sitting on the sofa instead of relaxing on the bed because there was no air flow through the bedroom. The second evening the room had cooled down enough but by 1 or 2am, once again, I was headed to the couch because I was sweating in bed. Sunday morning, my husband and I went down to breakfast at 8:30am. Thankfully, this morning there was still plenty of food, but we didn't eat. There were guests walking around barefoot in the dining/food service area. We watched several guests grab items with their hands and not utilize the serverware provided. The food area was not maintained. There was no hotel representative maintaining the breakfast area. So, breakfast was provided, but we still wound up having to go purchase breakfast. Overall, a poor experience.
It was my first stay at the Springhill Suites, but I have stayed at both of the other Marriott hotels on site (over a decade of staying at the Courtyard). Both my room and the breakfast was better than the Courtyard but not as good as the Residence Inn. The front desk staff is equal at all three. My only complaint on this trip was the valet staff shared by all three Marriotts. The worst it has been in my decade of staying at this site with my car never being brought out despite calling down in advance (including 5 AM on a Sunday when there wasn't other customers). Staff staring at me from the podium instead of greeting me at my car, and having to drop the keys off at the podium while the employee stood there slack jawed staring at me. Staff talking about trading shifts while a line of people waited for them to retrieve their car. Management intervention is direly needed in the valet department.
Located in Downtown Houston, Springhill Suites by Marriott Houston Dwntn/Convention Cntr is within a 5-minute walk of House of Blues Houston and within 15 minutes of other popular attractions like Discovery Green. This 167-room hotel has conveniences like free breakfast, a 24-hour fitness center, and free in-room WiFi.
Free continental breakfast is offered each morning.
All 167 soundproofed accommodations feature sitting areas. LCD TVs come with satellite channels, and free WiFi keeps guests connected. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Other standard amenities include sofa beds, microwaves, and refrigerators.
At Springhill Suites by Marriott Houston Dwntn/Convention Cntr, guests have access to a 24-hour fitness center, free WiFi in public areas, and conference space. Valet parking is available for USD 38 per night. The front desk is staffed 24/7 to help with dry cleaning/laundry, securing valuables, and luggage storage. Additional amenities include a business center, free newspapers, and laundry facilities.
Property was conveniently located in walking distance to the Toyota Center and fine dining. Only negative, there is no in room safe.
Thank you for taking the time to offer your feedback. We are happy you enjoyed your time.
Great hotel, room was nice, in the heart of downtown so close to everything!!
Thank you for taking the time to review your stay with us. We are happy to hear you enjoyed your time with us!
Thank you for taking the time to review your stay with us. We are happy to hear you enjoyed your time with us!
Property was nice staff not so much called for towels they never came. Went to use pool it was shut down. No signs or anything saying it was closed. The valet guys were nice and polite. Location is nice and centralized.
I apologize that your stay was anything less than perfect. Please know that we take these concerns very seriously and have passed them through the appropriate channels. Thank you for taking the time to give honest feedback and we have you give our hotel another chance soon!
Thank you for taking the time to review your stay with us! I am happy to hear that you enjoyed your time and hope to welcome you again soon.
On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the SpringHill Suites Houston Downtown/Convention Center. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the SpringHill Suites Houston Downtown/Convention Center and we hope you choose to create more memories here whenever your travels bring you back to Houston. Sincerely,
Hotel staff very professional. Rooms are very spacious and clean . The free breakfast was a great bonus ..
On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the SpringHill Suites Houston Downtown/Convention Center. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the SpringHill Suites Houston Downtown/Convention Center and we hope you choose to create more memories here whenever your travels bring you back to Houston. Sincerely,
On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the SpringHill Suites Houston Downtown/Convention Center. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the SpringHill Suites Houston Downtown/Convention Center and we hope you choose to create more memories here whenever your travels bring you back to Houston. Sincerely,
Thank you for your review! We appreciate your loyalty.