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Recent guest reviews

hair drying not working, door hanger falling, outlet charger not working, smoking room, got woke up by staffs early in the morning

This property is so dirty, nasty and filthy!!! Carpet is so bad, walls are super dirty, bathrooms are super dirty. This is zero star for me, Please don't go here. The owner should remodel the entire building inside. Very disappointed!

The property was beat up. Dirty. The sheets had holes in them. The rooms smelled. There was un uncontrollable stench of marijuana all over the property. They charged for breakfast and the kitchen is closed. Never going to this property again. Very poor quality.

I didn’t stay at the hotel after I arrived I canceled my reservation as the hotel was just not what I expected.

Elevator honestly takes 5-10 minutes to arrive, then breaks on the 2nd night we stayed. My wife is pregnant, so we had to walk up 5 floors throughout the stay. Bathroom wall tiles were about to fall off. The place is dirty, needs maintenance and upkeep. I would not ever go back, unless I absolutely have to.

Carpet wasn’t clean. Paint in bathtub was peeling.

No refrigerator nor microwave in the room. They charg $10 per day to store your food for you. They charge $20 per hour for extended check out time. French toast was made from an unusually thin slices of bread!! Omelet is different from what's obtainable the rest of this world.

Property is dirty carpet stink, mold in the bathroom,tubs dirty,hot tub was horrible and dirty...room walls paper thin could hear people on both sides of me...staff is awesome...room service was good

Maybe it is a Houston thing but there is no air ventilation in the rooms. Windows do not open, there are no air ducts getting fresh air into the rooms. The rooms are basically just concrete holes with a door (the only way to get fresh air into the rooms), it was stinky. Nice reception area, nice restaurant near by, price was right, perhaps too low to be true. Due to lack of air, I will have to keep looking for a better place.

The property it self was ok. However, the bathroom in our room 403, overflowed throughout the night, and feces were coming from everywhere. As result, I was forced to come to the lobby to be able to use the bathroom multiple times. I notified the management and said that maintenance crew would come until 8am. I waited and never showed up to the room. I later spoke to a second manager, and suggested that would give me a credit. I was later charged $20 for breakfast. Not a good experience at all.

A guy from the front walked in the room & the lady when we checked in didn’t put it in the computer

The front desk service is wonderful, but some of the house keepers are not.

there was a lot of loud music going on, very disturbing

The maid service does an excellent job and the staff was fantastic

I think the rooms need a microwave and a refrigerator.

Twice we had to change rooms, because smelled horrible like cigarettes first room, we could not breathe! Secondly the two bed hotel only had one bed in the room & no door knob to the bathroom and the last room did NOT have any running water or hot water period!!! HORRIBLE EXSPERIENCE!!!

The location was great. The staff was amazing and the breakfast was to die for. The room was very stuffy, the temp would stay cool for an hr and then back stuffy it would be. The ice machine on our floor was broken, the iron did not work. There was only 1 of each size towel with 2 of us sharing a room. The room to our left played music on a speaker until 2am. The shower water was barely warm

Southwest Freeway Houston TX

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Onsite dining
  • Indoor pool and outdoor pool

Holiday Inn Houston SW - Sugar Land Area, an IHG Hotel places you within a few miles (5 km) of Westwood Golf Club and Stafford Centre. This 207-room, 3-star aparthotel has an outdoor pool along with an indoor pool and a 24-hour gym.


Dining

In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge.


Rooms

Each apartment is air-conditioned and has an array of amenities, including a coffee maker, free local calls, and an ironing board. A TV comes with satellite channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Other standard amenities include a hair dryer and a desk. Housekeeping is available on request.


Property features

Holiday Inn Houston SW - Sugar Land Area, an IHG Hotel features an indoor pool, an outdoor pool, and a 24-hour gym. You can put free parking to good use if you drive. The 24-hour front desk has multilingual staff ready to help with luggage storage, and answer any questions about the area. Additional amenities include free WiFi in public areas, a 24-hour business center, and express check-in.

Room options

Standard Room, 1 King Bed, Accessible (Communication, Accessible Tub)

1 King Bed | Sleeps 2

Standard Room, 2 Queen Beds, Accessible (Mobility Roll-In Shower)

2 Queen Beds | Sleeps 4

Standard Room, 1 King Bed, Accessible (Communication Accessible)

1 King Bed | Sleeps 2

Standard Room, 2 Queen Beds

2 Queen Beds | Sleeps 4

Guest reviews for Holiday Inn Houston SW - Sugar Land Area, an IHG Hotel

Everyone (22) Couples (1) Family (7)
1
Everyone

hair drying not working, door hanger falling, outlet charger not working, smoking room, got woke up by staffs early in the morning

By on Sep 25, 2021

1
Partner Couples

This property is so dirty, nasty and filthy!!! Carpet is so bad, walls are super dirty, bathrooms are super dirty. This is zero star for me, Please don't go here. The owner should remodel the entire building inside. Very disappointed!

By on Sep 20, 2021

1
Family

The property was beat up. Dirty. The sheets had holes in them. The rooms smelled. There was un uncontrollable stench of marijuana all over the property. They charged for breakfast and the kitchen is closed. Never going to this property again. Very poor quality.

By on Sep 14, 2021

3
Everyone

I didn’t stay at the hotel after I arrived I canceled my reservation as the hotel was just not what I expected.

By on Jul 27, 2021

2
Family

Elevator honestly takes 5-10 minutes to arrive, then breaks on the 2nd night we stayed. My wife is pregnant, so we had to walk up 5 floors throughout the stay. Bathroom wall tiles were about to fall off. The place is dirty, needs maintenance and upkeep. I would not ever go back, unless I absolutely have to.

By on May 7, 2021

3
Everyone

Carpet wasn’t clean. Paint in bathtub was peeling.

By on Mar 30, 2021

3
Family

No refrigerator nor microwave in the room. They charg $10 per day to store your food for you. They charge $20 per hour for extended check out time. French toast was made from an unusually thin slices of bread!! Omelet is different from what's obtainable the rest of this world.

By on Jan 29, 2020

1
Family with small children

Property is dirty carpet stink, mold in the bathroom,tubs dirty,hot tub was horrible and dirty...room walls paper thin could hear people on both sides of me...staff is awesome...room service was good

By on Dec 8, 2019

3
Everyone

Maybe it is a Houston thing but there is no air ventilation in the rooms. Windows do not open, there are no air ducts getting fresh air into the rooms. The rooms are basically just concrete holes with a door (the only way to get fresh air into the rooms), it was stinky. Nice reception area, nice restaurant near by, price was right, perhaps too low to be true. Due to lack of air, I will have to keep looking for a better place.

By on Nov 15, 2019

1
Everyone

The property it self was ok. However, the bathroom in our room 403, overflowed throughout the night, and feces were coming from everywhere. As result, I was forced to come to the lobby to be able to use the bathroom multiple times. I notified the management and said that maintenance crew would come until 8am. I waited and never showed up to the room. I later spoke to a second manager, and suggested that would give me a credit. I was later charged $20 for breakfast. Not a good experience at all.

By on Oct 29, 2019

Holiday Inn Houston SW - Sugar Land Area, an IHG Hotel

11160 Southwest Freeway, Houston, TX 77031
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