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Holiday Inn Express Hotel & Suites Houston NW-Brookhollow

2.5 out of 5.0

Recent guest reviews

Stayed here while at a conference at Region 4. Very nice, clean, and staff very friendly. Breakfast is ok, and 1 social hour provided. The largest plus was that this was the nicest hotel on the east side of the 290 which made it easier to navigate the traffic and construction. Will definitely stay again!!

I had a wonderful experience in this hotel. The staff were very accommodating, most especially JAY of front desk. JAY was empathetic & went above & beyond to make my stay a very comfortable & pleasant one. Superb customer service! 👍🏼

This is one of the best hotels that I've traveled to and stayed at. I stayed here with a few adult friends and the dogs my friends had with them. Nothing to dislike about this place. i really liked to how nice and warm the pool was. I also liked to how nice the building looked from the inside and outside.

I have stay at this hotel for over two months and found the place to be clean and tidy all the time. The Shanna and the staff are excellent, good service and always willing to help. Rooms are a good size or the one I stayed was. It's set back from the 290 which helps keep it reasonably quiet from road noise. Access to tell 290 is pretty straight forward once you've located the feeders and your 10 minutes from the I10 and Beltway 8. Head further North and you can access the 99. 15 to 35 minutes to downtown depending on traffic. Alround good location.

Nice, clean hotel. Rooms are good size, beds comfortable. Lobby is really nice too! Great service. Its not a 4 star hotel, its a Holiday Inn, but it is an outstanding property to stay at. Felt very welcome. Good location too!

My experience with this hotel far exceeded my expectations. From the speedy check inn last night, to a pretty decent breakfast, to my encounter with the GM, Gilbert Mora, this morning, I have no complaints! The hotel is conveniently located and despite being so close to Hwy 290, its very quiet. The hotel itself is immaculate. There's even a really nice gym, if you're so inclined. Every staff member has been friendly and professional. I would definitely recommend this hotel and I will be returning!

I love this hotel! The staff is so friendly and helpful. The rooms are clean, they have a microwave and mini fridge, the beds are very comfortable with your choice of firm or soft pillows and they also have a great free breakfast with a variety of breakfast foods to choose from. I stay here every year when I come to Houston to attend my conference. Jay at the front desk is amazing!!! Thanks Jay!

I just was so happy with the wonderful staff and accommodations at this location!! Jay at the front desk handle a situation I had and went above and beyond to make sure I had a wonderful stay. I was amazed at how helpful everyone there was. I would also like to thank Becky for going above and beyond also. I will stay here anytime I am in the Houston area. We had a downtown meeting and was very easy to get there. The breakfast was wonderful and lucky enough to make the Tuesday night Happy Hour!!! Thank you again for you wonderful hospitality!!

I travel for work almost every week around the US and stay in all types of hotels good and bad. I just want to say how friendly and clean I found the Holiday Inn Express at Brookhollow. The clerk could not have been nicer and everything was so clean! Even better was the price! I will be back - you can count on it!

Upon entering, I was struck by the lobby; I've seen hotels whose rooms are three times the price, yet their lobby was half as lovely. The lighting was inventive and there was a water feature separating the lobby from the breakfast area (which was at least twice the size of most). We were greeted warmly by Jay who was quite gracious and made us feel at home and insured that our check-in was very efficient. The room was spacious and well-appointed. Having been in the hospitality industry for several years, my standards may be more exacting than most but this room passed even my ultra-picky "white glove test" with flying colors. It was refreshing to have a varying color palette for the walls; no monotonous white walls throughout. The bedding was firm but not so much as to distract from a good night's sleep. Linens and bed coverings were spotless. The wifi was a bit sluggish, but not so much as to detract from the overall rating. My first impression was that this was a new facility; I found that it was three years old. I often find the indoor corridors dull and poorly lit. Not so here--bright lighting throughout with colorful carpeting that was as clean as that in the rooms. The cleanliness and meticulous maintenance is a great credit to the staff. Breakfast was a tasty offering of scrambled eggs, sausage (both turkey and pork) biscuits and gravy and pancakes. There were, in addition, the usual continental offerings of breads, cereal, etc. And finally, checkout was a breeze thanks to Becky. She left us with the feeling that we would indeed be welcome any time. Both she and Jay represent the best the industry has to offer. So many thanks and kudos to the staff and GM for maintaining this facility so expertly. It has my highest recommendation!

4900 Federal Plaza Drive Houston TX

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Outdoor pool

Located in Garden Oaks, Holiday Inn Express Hotel & Suites Houston NW-Brookhollow is within a few miles (5 km) of sights such as Houston Graduate School of Theology and Karbach Brewing. This 79-room hotel welcomes guests with conveniences like free breakfast, an outdoor pool, and a 24-hour fitness center. Delmar Stadium is also close to this Houston hotel.


Dining

Free buffet breakfast is included with your stay.


Rooms

Holiday Inn Express Hotel & Suites Houston NW-Brookhollow's 79 air-conditioned rooms provide microwaves, refrigerators, and coffee makers. Flat-screen TVs come with satellite channels, and free WiFi keeps guests connected. Free local calls, hair dryers, and ironing boards are also available.


Property features

Built in 2014, the brand new Holiday Inn Express Hotel & Suites Houston NW-Brookhollow offers an outdoor pool, a 24-hour fitness center, and a spa tub. You can put free parking to good use if you drive. A multilingual staff is on hand to assist with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include free WiFi in public areas, a meeting room, and a 24-hour business center.

Room options

Room, Accessible (HEARING)

Full 2 | Queen 2 | Sleeps 4

Deluxe Room

King 1 | Queen 1 | Sleeps 4

Room, 1 King Bed, Accessible, Bathtub (MOBILITY)

King 1 | Sleeps 2

Room, 1 King Bed, Accessible (HEARING)

King 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

100% of guests recommend this hotel

Total of 167 reviews