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Holiday Inn Express Hotel & Suites Houston NW-Brookhollow

2.5 out of 5.0

Recent guest reviews

People who work there are all so nice and very attentive. They charged my co-worker's room on my card. I asked them to fix it, and they did right away with big smile! :) They are very comfortable. They also have complimentary winee&snacks on Tuesdays.

Hotel is conveniently located and easy to get too despite road construction. There is ample free parking and plenty of places to eat a short drive away. Rooms are a good size, modern, comfortable and cleaned to a high standard. Bathrooms again are clean and modern with plenty of towels supplied. Breakfast is the typical Holiday Express fare but is better than most and is kept well stocked and clean. What really sets this hotel apart is the friendliness of the staff - it makes all the difference and their helpful and welcoming attitude was much appreciate. A special mention should go to Jay who was great on the front desk.

I had a great weekend stay at this hotel. The hotel looks brand new and is well maintained. It is also one of the cleanest hotel's I have stayed in lately. Everything in the room worked fine and there were no concerns during my entire stay. The hotel is very quiet and a great place to have a relaxing stay. Also, the staff is extremely friendly - especially the front desk agent Christine - who went above and beyond to make my stay enjoyable! Thank you very much! I will return!

Excellent accommodations. Staff very professional & courteous. Breakfast was nice. They have a computer and printer avail for guests, which I did use 2 different times. My stay was for 2 weeks. As a solo female, I felt very safe. the parking is well lit, and free parking accommodations. Located near the FBI headquarters of Houston! Manager on duty was Gilbert Mora, and he made sure my stay was an enjoyable one! I will definitely stay here again as well as recommend this location to others. Easy Highway access also!

clean, fast check in, nice sized quiet rooms. Pool and hot tub. standard IHG breakfast items. Easy to get to although the construction in Houston sucks. Close to food and entertainment. Good parking as well. Will be back next week

We came for a one night stay in a group of 4 - they didn’t have adjoining rooms, but we ended up next to each other. The hotel is right off 290 and in an area that looks kind of industrial. The hotel looks fairly new and is very clean from the lobby to the elevators to the hallways and to the rooms. I wish I had a picture of the bathroom - it was kind of small, but very clean and the shower had good water pressure.

Where to start? We arrive on Saturday, to be told the elevators were out of order due to a power issue the day before, with repairs not possible until at least Tuesday (day after Christmas – and they were repaired on Tuesday). They had us booked in a 2nd floor room, and we had several large (50 pounds +) bags – not very good for taking up stairs. Luckily, while we were waiting, someone called and cancelled and they were able to put us in a 1st floor room – one suggestion – DO NOT get a room at the end of the halls next to the stairs – very noisy. I asked the service staff for new towels on Monday (Christmas) and they said they did not have any. Leaving the question – were they putting the old towels back on the rack for reuse???? Don’t know if they happened to get new/fresh towels later in the day. On Tuesday morning, around 4 a.m., I walked out the front door to check the weather. The door would not open when I tried to come back inside. Tried using my key card for access, but no luck. Rang the bell a few times and waited a couple of minutes with no one showing up. Had to walk around the hotel to another entrance and enter with my key card. Otherwise, Jay (front counter) was very helpful getting us a bottom floor room and making us happy in that regards. Other than a few cosmetic/maintenance items that should be corrected in the rooms, it’s a basic Holiday Inn Express property. My one suggestion to the property owners – this is not the first issue with the elevators, requiring an outage of several days (read other reviews). You should get into a contract with a service provider that would guarantee service/repairs immediately, even over a holiday weekend. Based on these issues, and other hotels in the immediate area, I will probably consider staying elsewhere if I need to return to the area.

We stayed and had a wonderful experience. The staff was so nice and the room was roomy and clean. They were friendly and helpful at all points of stay. Except Breakfast had things run out like pancakes and the cinnamon rolls.

We needed to find a hotel close to a quince we were attending on the weekend. This one had the best reviews in the area and we were not disappointed. It was clean and in a decent location. Only thing is that there is a lot of construction on 290 but we took a lot of back roads to get around it. The beds were comfortable and it had some good amenities like the Keurig in the room. Breakfast was not too shabby and the ladies were working crazy to keep fresh food out.

I can honestly say staying here has been an enjoyable and comfortable experience. It's clean, luxurious, and the staff are great! Being on a budget, I felt we didn't belong but the staff treated us like any other. I had an attitude about my reservation not going thru but JAY stayed professional and went out her way to accommodate me even though she probably was mad but never showe'd it. We ended up being cool. The GM also made me feel comfortable so I definitely recommend you to check in #zen

4900 Federal Plaza Drive Houston TX

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Outdoor pool

Located in Garden Oaks, Holiday Inn Express Hotel & Suites Houston NW-Brookhollow is within a few miles (5 km) of sights such as Houston Graduate School of Theology and Karbach Brewing. This 79-room hotel welcomes guests with conveniences like free breakfast, an outdoor pool, and a 24-hour fitness center. Delmar Stadium is also close to this Houston hotel.


Dining

Start your day off right with a free buffet breakfast.


Rooms

Holiday Inn Express Hotel & Suites Houston NW-Brookhollow's 79 air-conditioned rooms provide microwaves, refrigerators, and coffee makers. Flat-screen TVs come with satellite channels, and free WiFi keeps guests connected. Free local calls, hair dryers, and ironing boards are also available.


Property features

Built in 2014, the brand new Holiday Inn Express Hotel & Suites Houston NW-Brookhollow offers an outdoor pool, a 24-hour fitness center, and a spa tub. You can put free parking to good use if you drive. A multilingual staff is on hand to assist with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include free WiFi in public areas, a meeting room, and a 24-hour business center.

Reviews from Trip Advisor

Trip Advisor aggregated rating

100.0% of guests recommend this hotel

Total of 184 reviews