Extended Stay America - Houston - Katy Frwy -Energy Corridor2.5 out of 5.0
Recent guest reviews
The hotel is in need of serious upgrades. Screens on our heater/AC and microwave didn't work, walls were paper thin and we could hear everything outside, next door, from the hall, and upstairs. When asking for an iron and other kitchen supplies, it took ages to actually receive them, and the iron didn't come until significantly later than needed to get to work on time.
I have stayed many nights here at the hotel waiting on meetings in Houston and daily have had to extend they have always kept me in the same room and worked around me, Maria the GM and all of the staff are very polite and do all they can to make your stay as good as it can be, Rooms have cooker top, Microwave and fridge, TV Good channels and internet free and good connection Cannot complain at all
Nice service, eventho first room smelled a bit we quickly got a second one. Service is friendly and works quick. Rooms aren't fancy but have everything you need to stay for a couple of days. Everything works and it's clean
Only problem that I ran into, in my room # 217 had roaches bad. I informed the night shift lady who stated she would be up in 25 minutes with Roach spray. However she didn't come nor called me back to say anything in regards to this matter. So the next morning after seeing another Roach. I called the front desk and the young man Ryan got right on the problem. Offer me another room ASAP!!!! Also feel the rooms can use a bit of a make over the appliances look as if they have been in a war...and have taking a beating badly.
Comfortable place to stay .... home away from home Very easy to find..... amenities within 5 miles radius.i have stayed here twice and it keeps getting better and better......The GM And staff goes out there way to see to all guess needs...... you gotta see for your self..... come try it I promise you will come back indeed
I decided to stay at the Extended Stay at the last minute. I came to Houston for a Dance Convention for my daughter. I was tired and exhausted so when I booked this hotel I was happy that it was 10 mins away from where the convention was and that it was newly renovated. When I checked it the girl at the front desk was very welcoming and prompt about answering my questions. When I checked into my room it was snug... the toilet wouldnt flush and the fridge was leaking water. I called to inform Taij? and she moved us to a new room.This new room wasnt even cleaned. There was sticky stuff on the floor with baby roaches around it. There was a roach in the sink. When I went to put my things on the bed there was food on the floor. I was so tired, I was like.. whatever. I just want to clean up and get to bed. When I went to turn down the sheets to put my daughter to bed the sheets were dirty with crumbs under them, stains and hair. This was something I could not look past. I called the front desk to request some fresh sheets and I will say that she brought them up and soon as she could and apologized. The new sheets still had stains and holes in them. When I finally got my daughter to bed and went to turn on the AC that wasnt working. I was so overwhelmed and exhausted I said forget it. I have never stayed at and Extended Stay. SO, for this to be my very first stay with this hotel I would not want to go back. I was informed that the manager would be told but non one tried to contact me in any way to try and make this better. Also, you shouldnt put that you give breakfast in the mornings. I was highly disappointed that there was just a handful of muffins and nature valley bars. There was no cereal, fruit, yogurt not even milk or juice! My daughter or myself do not drink coffee. So, when I was told that there would be breakfast in the morning you could understand how disappointing it was for us to walk down there and see small muffins and coffee. We ended up eating no breakfast and we went straight to the convention.
Very nice rooms with affordable price, also well equipped with microwave, fridge, cooking utensils etc. Vehicle available to convey us to our training center upon request. the environment is quiet and conducive to live in. i will gladly recommend this hotel to everyone because is very affordable and value for money. Thank you.
Nice stay clean rooms Will come back really enjoyed Houston-West side lot access to malls,Restaurant,Extended Stay America Katy Freeway is very nice. I have five coworker staying here able to cook is valuable
Roaches in the room (alive and no, we didn't have any food in the room to attract them). The pool water is brownish green. The bath fixtures are corroded. The bath was retrofitted with a plastic cover (part of the "newly remodeled" bit they tout) but there's a gap between the old tub bottom and the new plastic one so when you step in the tub, it gives way with each movement. Very unstable. Breakfast is coffee and pre-packaged granola bars. And did I mention the roaches? Live ones. Dead pieces of them like the roach leg on the vent hood in the kitchenette. Overall extremely disappointing.
Upon check-in, when we inquired where the nearest grocery store was, we were told there are none. Grab & go breakfast was peanut butter granola bars & light roast coffee dark roast was empty & when my husband inquired to the 3 people behind the desk at 7:30, that's it & she turned to talk to the others behind the desk.
Reviews from Trip Advisor
39% of guests recommend this hotelTotal of 17 reviews