Location was a plus, near shopping mall. Cleanliness of room was disappointing, floors still dirty. Condition of room was old. Breakfast was pathetic, a doggy bag with three items, horrible taste. Snack shop also pathetic, hardly a selection to choose.
Great all around. Enjoyed my stay will return in the future.
Did not like the way the breakfast was set up, if it's a buffet then set it up that way. The telephone never worked, no menu in the room, the price of a drink was absurd so was the food from the kitchen.
Our room appeared as it had not been touched since the 70's. The sofa bed mattress was stained underneath and on top, there was a huge crack in the toilet tank cover, the toilet paper holders were coming out of the wall and were barely being held by the wallpaper, and there was no cover to the ironing board. For the amount of money being charged at this hotel, my family and I were very dissatisfied and will not be staying at this hotel again. Plenty of cheaper and updated hotels to stay in on my next stay to Houston.
Great value! Very kid friendly. Loved how close to the galleria & 610 we were at.
Great location, Great staff! Apple at the front desk was amazing! I stayed at plenty hiltons brands (embassysuites) but this was my first time staying with the swans at Both locations (austin and houston).
I booked a 1 king bed but they didn't have it when I got there.
Convenient to Shops and restaurants near the Galleria.
Very good everything. Clean and good breakfast, ni e people too and excellent location
It was delightful! Breakfast was superb! Hotel staff were accommodating and room was nice, clean and comfy!
No matter where, Embassy Suites are always top notch
The water in the shower was not hot, it was below Luke warm. Called the front desk and notified them. The technician came to repair it. It was a bad experience to have the shower with cold water.
Below what was expected but great location and decent service.
We had a great time here in Houston, it's our anniversary and we made the right choice when we booked at this awesome hotel. Everybody was very welcoming and nice.
THIS IS NOT ONLY A GORGEOUS HOTEL WITH BEAUTIFUL RAISED SWANS WHO LOVE THEIR HOME BUT ALSO SERVE FREE BREAKFAST THAT IS BETTER THAN GOING TO ANY BREAKFAST DINE-IN!!!!
For business reasons, the Galleria area was necessary, otherwise I would have stayed in a different geographic location as all of the hotels in this area are hugely overpriced.
Our stay was comparable to any 3 star hotel. Pretty comfortable and clean. We were disappointed that there was no pay per view, and you had to pay for wifi and parking. I think that is ridiculous! I could have gone to a LaQuinta and had just as clean and comfortable a stay and not have to pay for wifi and parking.
I was looking for something a little special for my birthday, dnt find it:(
Located in The Galleria, Embassy Suites by Hilton Houston-Near The Galleria is a leisurely stroll from popular sights such as Gerald D. Hines Waterwall Park and Williams Tower. This 3.5-star hotel has 150 rooms and welcomes guests with free breakfast, an indoor pool, and a 24-hour fitness center.
Start your day off right with a free on-the-go breakfast, served each morning from 6:00 AM to 10:00 AM. Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Order from 24-hour room service to satisfy your hunger without leaving your room, or meet other guests at the free daily manager's reception.
All 150 accommodations afford space to spread out with a separate bedroom and living rooms. Guests can expect 42-inch LCD TVs with satellite channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with premium bedding and down comforters ensure a restful night. Sofa beds, microwaves, and refrigerators are also standard.
Guests staying at Embassy Suites by Hilton Houston-Near The Galleria enjoy an indoor pool, a 24-hour fitness center, and a spa tub. If you drive, self parking is USD 25 per night, and there's also a free shopping center shuttle. The front desk has multilingual staff on hand 24/7 to help with securing valuables, dry cleaning/laundry, and luggage storage. Additional amenities include free WiFi in public areas, conference space, and a 24-hour business center.
Location was a plus, near shopping mall. Cleanliness of room was disappointing, floors still dirty. Condition of room was old. Breakfast was pathetic, a doggy bag with three items, horrible taste. Snack shop also pathetic, hardly a selection to choose.
Great all around. Enjoyed my stay will return in the future.
Did not like the way the breakfast was set up, if it's a buffet then set it up that way. The telephone never worked, no menu in the room, the price of a drink was absurd so was the food from the kitchen.
Our room appeared as it had not been touched since the 70's. The sofa bed mattress was stained underneath and on top, there was a huge crack in the toilet tank cover, the toilet paper holders were coming out of the wall and were barely being held by the wallpaper, and there was no cover to the ironing board. For the amount of money being charged at this hotel, my family and I were very dissatisfied and will not be staying at this hotel again. Plenty of cheaper and updated hotels to stay in on my next stay to Houston.
Great value! Very kid friendly. Loved how close to the galleria & 610 we were at.
Great location, Great staff! Apple at the front desk was amazing! I stayed at plenty hiltons brands (embassysuites) but this was my first time staying with the swans at Both locations (austin and houston).
Thank you so much! We look forward to seeing you again!
I booked a 1 king bed but they didn't have it when I got there.
Hello Alex, Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we’re very sorry you were unhappy with our guest rooms. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.
Convenient to Shops and restaurants near the Galleria.
Thank you for taking a moment to share your experience. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.