Clean, nice service and great location
´They told me that the parking was free and charger me 29 dollars per night
I liked that the property was walkable, because the food options of this hotel are very limited. The hotel did not list the additional $29/day parking fee or that breakfast was not included for the reservation type, but generally included at the hotel. Once the booking was confirmed and after the cancellation window, I received notification from the hotel that they were under construction with limited services. This should have ben disclosed up front, so I contacted the hotel and was told it would be "taken care of". I received my invoice with a credit, but later was charged the original amount on my credit card.
Terrible hotel. Renovations make it unbearable
Great location, super expensive parking, Hotel under construction, noisy due to remodel
All good
This Sheraton offers a superior quiet room. Considering COVID, it has sad to see how they have cut back. It was hard to understand how the hotel didn't even show up on Google Maps and how Orbits and the competitors didn't list the hotel at all for several weeks while I was trying to line up my trip. I don't know who to blame for all of this. This was a quality hotel for many years with excellent service and dining. It was truly sad to see the cut backs. The staff told me that they just can't find help. OK, we all got COVID bonuses; time to help them stay in business.
Parking was easy along with getting around the hotel, bar was nice to sit an have a drink at. Staff was friendly and the hotel was clean
Room was clean and as described.
Un lugar acogedor
Best place to stay in Houston. Big rooms and clean.
Nice place for business i recommended this hotel a lot
Dog hair in the room, mildew in the bathroom, they fixed everything with caulking to cover mold
Great stay the. At and restaurants were closed for Covid though
The dog area is small and close to the road. It’s not safe at night to bring the dogs out with people speeding on the road out front.
Located in The Galleria, The Chifley Houston, Tapestry Collection by Hilton is adjacent to Westheimer Rd and within a mile (2 km) of other popular sights like Memorial Park. This 4-star aparthotel has 283 guestrooms and offers an outdoor pool, a 24-hour gym, and a spa tub.
Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. Buffet breakfast is offered for a fee each morning from 6:30 AM to 10 AM.
Each apartment features a sitting area. Guests can expect to find WiFi and a 48-inch LED TV with satellite channels and pay movies. Pillowtop beds sport premium bedding and the bathroom offers a hair dryer and free toiletries. Other standard amenities include a sofa bed, a refrigerator, and a coffee maker. Housekeeping is available on request.
At The Chifley Houston, Tapestry Collection by Hilton, guests enjoy an outdoor pool, a 24-hour gym, and free WiFi in public areas. Valet parking is offered for USD 35 per day. The front desk has multilingual staff on hand 24/7 to help with securing valuables, tours or tickets, and luggage storage. Additional amenities include a spa tub, conference space, and express check-in.
Clean, nice service and great location
´They told me that the parking was free and charger me 29 dollars per night
Dear Mr. Rafael, Thank you for taking the time to let us know about your experience while staying with us. We apologize in regard to any miscommunication. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations.I hope you choose to stay with us again when your travels bring you back to the area.
Hi Heather, we apologize that you did not enjoy your stay with us. We do hope you give us a second chance and choose to stay with us again when your travels allow.
Hi Zaira, thank you for staying with us and your review
I liked that the property was walkable, because the food options of this hotel are very limited. The hotel did not list the additional $29/day parking fee or that breakfast was not included for the reservation type, but generally included at the hotel. Once the booking was confirmed and after the cancellation window, I received notification from the hotel that they were under construction with limited services. This should have ben disclosed up front, so I contacted the hotel and was told it would be "taken care of". I received my invoice with a credit, but later was charged the original amount on my credit card.
First and foremost, thank you for taking the time to leave a review. We do appreciate your feedback, we apologize for any inconveniences caused by our renovations. We do hope you stay with us once our renovations are complete.
Terrible hotel. Renovations make it unbearable
Hi Stephen: Our apologies that you had a negative experience during your stay with us. We are refreshing our guest rooms, restaurant, lobby and meeting space and it should all be complete by the end of the year. Again, we apologies and we hope that if your travels bring you back to the area, that you would chose to stay with us again. Susan Gregory Director of Sales & Marketing
Great location, super expensive parking, Hotel under construction, noisy due to remodel
Good Afternoon: Thank you so much for completing our survey. Our apologies that you had a negative experience regarding the parking. We are undergoing a refresh of the hotel in our guest rooms, restaurant, lobby and meeting space. It should all be complete by the end of this year. If your travels bring you back to Houston we would love it if you would choose to stay with us again in the future. Thank you Susan Gregory Director of Sales & Marketing
All good
The Staff and Management of the Sheraton Suites Houston near the Galleria appreciates your comments. Our goal is 100% Customer Satisfaction. Thank you for staying with us and whenever you are in the area, please stay with us again. Thanks you
Thank you for your rating!
Thank you so much for your feedback! We are very glad to hear that you've enjoyed your stay, and we look forward to your next visit with us. - Andrew, Assistant Front Desk Manager