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Recent guest reviews

Clean, nice service and great location

´They told me that the parking was free and charger me 29 dollars per night

I liked that the property was walkable, because the food options of this hotel are very limited. The hotel did not list the additional $29/day parking fee or that breakfast was not included for the reservation type, but generally included at the hotel. Once the booking was confirmed and after the cancellation window, I received notification from the hotel that they were under construction with limited services. This should have ben disclosed up front, so I contacted the hotel and was told it would be "taken care of". I received my invoice with a credit, but later was charged the original amount on my credit card.

Terrible hotel. Renovations make it unbearable

Great location, super expensive parking, Hotel under construction, noisy due to remodel

All good

This Sheraton offers a superior quiet room. Considering COVID, it has sad to see how they have cut back. It was hard to understand how the hotel didn't even show up on Google Maps and how Orbits and the competitors didn't list the hotel at all for several weeks while I was trying to line up my trip. I don't know who to blame for all of this. This was a quality hotel for many years with excellent service and dining. It was truly sad to see the cut backs. The staff told me that they just can't find help. OK, we all got COVID bonuses; time to help them stay in business.

Parking was easy along with getting around the hotel, bar was nice to sit an have a drink at. Staff was friendly and the hotel was clean

Room was clean and as described.

Un lugar acogedor

Best place to stay in Houston. Big rooms and clean.

Nice place for business i recommended this hotel a lot

Dog hair in the room, mildew in the bathroom, they fixed everything with caulking to cover mold

Great stay the. At and restaurants were closed for Covid though

The dog area is small and close to the road. It’s not safe at night to bring the dogs out with people speeding on the road out front.

West Loop S Houston TX

Hotel highlights

  • Free WiFi in public areas (speed: 25+ Mbps)
  • Onsite dining
  • Outdoor pool
  • 24-hour fitness center

Located in The Galleria, The Chifley Houston, Tapestry Collection by Hilton is adjacent to Westheimer Rd and within a mile (2 km) of other popular sights like Memorial Park. This 4-star aparthotel has 283 guestrooms and offers an outdoor pool, a 24-hour gym, and a spa tub.


Dining

Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. Buffet breakfast is offered for a fee each morning from 6:30 AM to 10 AM.


Rooms

Each apartment features a sitting area. Guests can expect to find WiFi and a 48-inch LED TV with satellite channels and pay movies. Pillowtop beds sport premium bedding and the bathroom offers a hair dryer and free toiletries. Other standard amenities include a sofa bed, a refrigerator, and a coffee maker. Housekeeping is available on request.


Property features

At The Chifley Houston, Tapestry Collection by Hilton, guests enjoy an outdoor pool, a 24-hour gym, and free WiFi in public areas. Valet parking is offered for USD 35 per day. The front desk has multilingual staff on hand 24/7 to help with securing valuables, tours or tickets, and luggage storage. Additional amenities include a spa tub, conference space, and express check-in.

Room options

Suite, 2 Queen Beds, Accessible (Mobility & Roll-in Shower)

2 Queen Beds | Sleeps 6

Suite, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 6

Suite, 1 King Bed

1 King Bed | Sleeps 4

Suite, 1 King Bed, Accessible (Hearing)

1 King Bed | Sleeps 4

Guest reviews for The Chifley Houston, Tapestry Collection by Hilton

Everyone (25) Couples (4) Family (6)
5
Family Business Business

Clean, nice service and great location

By , from Spring on Mar 12, 2023

Review comment responded on Mar 13, 2023

Thank you so much for your feedback! We are very glad to hear that you've enjoyed your stay, and we look forward to your next visit with us. - Andrew, Assistant Front Desk Manager

3
Family

´They told me that the parking was free and charger me 29 dollars per night

By on Sep 18, 2022

Review comment responded on Oct 8, 2022

Dear Mr. Rafael, Thank you for taking the time to let us know about your experience while staying with us. We apologize in regard to any miscommunication. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations.I hope you choose to stay with us again when your travels bring you back to the area.

1
Everyone

By on Jun 5, 2022

Review comment responded on Sep 25, 2022

Hi Heather, we apologize that you did not enjoy your stay with us. We do hope you give us a second chance and choose to stay with us again when your travels allow.

4
Everyone

By on May 17, 2022

Review comment responded on Sep 25, 2022

Hi Zaira, thank you for staying with us and your review

3
Partner Couples

I liked that the property was walkable, because the food options of this hotel are very limited. The hotel did not list the additional $29/day parking fee or that breakfast was not included for the reservation type, but generally included at the hotel. Once the booking was confirmed and after the cancellation window, I received notification from the hotel that they were under construction with limited services. This should have ben disclosed up front, so I contacted the hotel and was told it would be "taken care of". I received my invoice with a credit, but later was charged the original amount on my credit card.

By on May 8, 2022

Review comment responded on May 11, 2022

First and foremost, thank you for taking the time to leave a review. We do appreciate your feedback, we apologize for any inconveniences caused by our renovations. We do hope you stay with us once our renovations are complete.

2
Everyone

By on Feb 25, 2022

1
Everyone

Terrible hotel. Renovations make it unbearable

By on Feb 23, 2022

Review comment responded on Feb 23, 2022

Hi Stephen: Our apologies that you had a negative experience during your stay with us. We are refreshing our guest rooms, restaurant, lobby and meeting space and it should all be complete by the end of the year. Again, we apologies and we hope that if your travels bring you back to the area, that you would chose to stay with us again. Susan Gregory Director of Sales & Marketing

4
Everyone

Great location, super expensive parking, Hotel under construction, noisy due to remodel

By , from Scottsdale on Feb 1, 2022

Review comment responded on Feb 15, 2022

Good Afternoon: Thank you so much for completing our survey. Our apologies that you had a negative experience regarding the parking. We are undergoing a refresh of the hotel in our guest rooms, restaurant, lobby and meeting space. It should all be complete by the end of this year. If your travels bring you back to Houston we would love it if you would choose to stay with us again in the future. Thank you Susan Gregory Director of Sales & Marketing

5
Partner Couples

All good

By on Oct 1, 2021

Review comment responded on Oct 23, 2021

The Staff and Management of the Sheraton Suites Houston near the Galleria appreciates your comments. Our goal is 100% Customer Satisfaction. Thank you for staying with us and whenever you are in the area, please stay with us again. Thanks you

5
Everyone

By on Sep 27, 2021

Review comment responded on Mar 14, 2023

Thank you for your rating!

Sheraton Suites Houston Near The Galleria

2400 West Loop S, Houston, TX 77027
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