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Recent guest reviews

Great staff and excellent food. 5 star chef.

Very clean room and hotel. Parking was included. Never had an issue finding parking. Great convenient location to inner loop and downtown areas. The only complaints were the ac must have froze up and stopped working. It was working great upon arrival but then had to have it repaired. They were quick to send someone up to fix. Also, there is tax on the pet fee. Other than that a pleasant and comfortable stay. I wish there was recycling bin in room for plastic bottles/cans.

The location of the Crowne Plaza hotel was excellent, the staff was friendly, especially Mary at the check in counter at night.

Location was convenient for getting on and off the FWY. Staff were very kind and helpful. Shiela at the front desk was great! Bar and restaurant were also very good. Rooms were good size.

Okay

The room was nice and clean. The front staff was very friendly.

I asked for housekeeping service for the two rooms I reserved and I did not get the rooms cleaned I was very disappointed with that!!! We are a hispanic family and I really liked that there were a lot of staff that speak spanish.

There is no refrigerator in the room and the ice machine on my floor was broken.

Very clean, friendly front desk clerk, comfortable room, nice pool area, Keurig in the room. Lots of highway noise in room, inoperable fire pit at pool area, sad the restaurant and bar was not open. Just missed out on that as we understand it opens Nov 1.

I wish they had not closed the restaurant and the pool. No breakfast sucks

Excellent location

Air conditioner worked but had tape holding it together, shower base is flushed with floor, so there was water everywhere.

It was a nice venue overall

I had to switch room twice first room wasn’t clean well. Second room had a hole in the floor covered with carpet

Shalisa the front desk clerk was great, we had to love 3 times because of mildew smell in the rooms

Room had bed bugs . at a time when the corona is a its all time high. that should never happen.

Katy Fwy Houston TX

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Outdoor pool

Located in Memorial within a 15-minute walk of Marq*E Entertainment Center, Crowne Plaza Houston Galleria Area, an IHG Hotel is within a few miles (5 km) of Houston Arboretum and Nature Center. This 207-room, 3.5-star aparthotel welcomes guests with conveniences like an outdoor pool, a 24-hour gym, and free in-room WiFi.


Dining

Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. For your convenience, a cooked-to-order breakfast is served for a fee each morning from 6:00 AM to 10:00 AM.


Rooms

Each apartment has an array of amenities, including a coffee maker, free local calls, and a safe. A 37-inch LCD TV comes with cable channels, and guests can stay connected with free WiFi and wired Internet. Pillowtop beds sport premium bedding and the bathroom offers a hydromassage showerhead, a hair dryer, and free toiletries. Other standard amenities include an ironing board and a desk. Housekeeping is available on request.


Property features

At Crowne Plaza Houston Galleria Area, an IHG Hotel, guests enjoy features like an outdoor pool, a 24-hour gym, and free WiFi in public areas. If you drive, take advantage of free parking. The 24-hour front desk has multilingual staff ready to assist with luggage storage, securing valuables, and dry cleaning/laundry. Additional amenities include conference space, a 24-hour business center, and express check-in.

Room options

Standard Room, 1 King Bed, Accessible (Microwave)

1 King Bed | Sleeps 2

Standard Room, 1 Queen Bed, Accessible (Microwave)

1 Queen Bed | Sleeps 2

Suite, 2 Bedrooms (Microwave)

2 Queen Beds | Sleeps 8

Suite, 1 Bedroom (Microwave)

2 Queen Beds | Sleeps 6

Guest reviews for Crowne Plaza Houston Galleria Area, an IHG Hotel

Everyone (24) Couples (8) Family (17)
4
Business Business

Great staff and excellent food. 5 star chef.

By on Jun 13, 2022

Review comment responded on Jun 14, 2022

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. Our staff works hard to make sure everything runs as smoothly as possible. I am so glad our Chef was able to make a great impression as well. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

4
Partner Couples

Very clean room and hotel. Parking was included. Never had an issue finding parking. Great convenient location to inner loop and downtown areas. The only complaints were the ac must have froze up and stopped working. It was working great upon arrival but then had to have it repaired. They were quick to send someone up to fix. Also, there is tax on the pet fee. Other than that a pleasant and comfortable stay. I wish there was recycling bin in room for plastic bottles/cans.

By on Mar 24, 2022

Review comment responded on Mar 29, 2022

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

5
Partner Couples

The location of the Crowne Plaza hotel was excellent, the staff was friendly, especially Mary at the check in counter at night.

By on Mar 20, 2022

Review comment responded on Mar 22, 2022

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Kyle Gartman Director of Operations

5
Everyone

Location was convenient for getting on and off the FWY. Staff were very kind and helpful. Shiela at the front desk was great! Bar and restaurant were also very good. Rooms were good size.

By on Feb 13, 2022

Review comment responded on Feb 15, 2022

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Kyle Gartman Director of Operations

4
Partner Couples

Okay

By on Jan 4, 2022

Review comment responded on Jan 13, 2022

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

5
Family

The room was nice and clean. The front staff was very friendly.

By on Dec 28, 2021

Review comment responded on Jan 13, 2022

Thank you so much for your review of our hotel. We are proud to have such a strong team and I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

4
Everyone

By on Dec 21, 2021

3
Family with small children

I asked for housekeeping service for the two rooms I reserved and I did not get the rooms cleaned I was very disappointed with that!!! We are a hispanic family and I really liked that there were a lot of staff that speak spanish.

By on Nov 9, 2021

Review comment responded on Nov 27, 2021

Thank you for staying with us and thank so much for your valuable feedback! It is only feedback from our guest that we can truly improve our service and our facilities. We look forward to welcoming you back to the hotel again when you are in the Houston/ Galleria area.

3
Business Business

There is no refrigerator in the room and the ice machine on my floor was broken.

By on Nov 3, 2021

Review comment responded on Nov 27, 2021

Thank you for staying with us and thank so much for your valuable feedback! It is only feedback from our guest that we can truly improve our service and our facilities. We look forward to welcoming you back to the hotel again when you are in the Houston/ Galleria area.

4
Partner Couples

Very clean, friendly front desk clerk, comfortable room, nice pool area, Keurig in the room. Lots of highway noise in room, inoperable fire pit at pool area, sad the restaurant and bar was not open. Just missed out on that as we understand it opens Nov 1.

By on Oct 31, 2021

Review comment responded on Nov 27, 2021

Thank you for staying with us and thank so much for your valuable feedback! It is only feedback from our guest that we can truly improve our service and our facilities. We look forward to welcoming you back to the hotel again when you are in the Houston/ Galleria area.

Crowne Plaza Houston Galleria Area, an IHG Hotel

7611 Katy Fwy, Houston, TX 77024
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