Crossland Houston - Northwest2.0 out of 5.0
Recent guest reviews
i had stayed at the Crosslands northwest Houston Texas 7 out of the last 10 months. I feel like its like staying with my family. the front desk personnel from the young man and the young females are like my children. most of the residents here are longer stays because the service is by KZ and Tierra they are both excellent and the reason I keep extending my stays from month to month
The hotel was under renovation so it was a little messy. I appreciated them renovating the place. The staff was pleasant and very professional. The room was nice exceeded the star rating. I would stay there again and recommend them to friends.
The staff is great,they are friendly and have awesome customer service alot of restaurants nearby movies,activity for kids nearby also I give the hotel and staff five star service It's also a nice community it's in
I recently stayed at this location traveling with my wife for 3 nights, the front desk was friendly they explained and guide me about the restaurants in the area. The location is going thru remodeling and the rooms are small but very comfortable, 42'' flat TV, full refrigerator and microwave. If you looking for a place to stay we recommend this location
I have visited on several occasions, almost daily and have seen the challenges that hotel staff must confront. Having been in management for many years myself, i understand how frustrating it can be. However, it seems that the efficient and effective leadership of hotel manager, Mr. Roberto Varela in the daily trials that a hotel manager must face. He makes it look easy, and as a result, the hotel experience at his location was a smooth sailing, restful delight.
We had never stayed at an extended stay facility before. It was a new experience to say the least. You get what you pay for, and don't get what you don't pay for. First of all I couldn't get the wifi to work properly for 3 days, my bad. I called the office and they told me I had already paid for it and gave me the password, it worked flawlessly for the rest of our stay on my laptop, iPad and phone. Next we ran out of toilet paper and the cleaning staff said we had to buy our own, but gave me a short roll, then we went and bought our own. Then we read that they clean the rooms once a week. That means vacuuming, changing the bedding and that's all. There is a laundry on site, large, several machines and convenient, so we washed our towels with our laundry. We met several other guests, all were friendly they told us they live here as it was much cheaper than renting anything else in the area. We also observed several service company vehicles here, and assumed they were here on a weekly basis. After all that it made sense why it was so competitively priced. Buying toilet paper and washing towels with our laundry was far less expensive than other places in the area. It was very clean and had a very safe feel even when I went out to get things from my car at 11:30 at nite. We asked about printing our boarding passes and they said if we email them to the office during office hours, they can print them for us. Yes we would recommend staying at this facility, just bear in mind it is 1/2 or 1/3 because your not getting fresh towels and room cleaning every day. You do get a stove, sink and fridge, no pans, silverware etc. nice TV, free parking and convenient location.
First of all they are pet friendly which means there will be fleas, ticks, and other bugs. So the room was booked thru Expedia. The price was reasonable $53.65 but not worth it. The room was small. It had a kitchenette. No dishes or kitchen appliances or silverware. The restroom had about 6 nats flying in the shower. Totally disgusting!! Then in the room there was nats and about 4 mosquitos flying around. I immediately called the office. The young lady behind was very helpful and nice about the situation. She quickly switched rooms. The next room was examined for bugs .... There were bed bugs in the bed under the pillow. I immediately called the office again. The young lady came back to the room saw the very small bug. I asked for a refund and was granted a refund. I really appreciated it. Custom service was great but the room were a No No No....
Very small room. Dirty carpet. I stayed there with my wife. Two guys made bad comments and bad gestures toward us. Told the motel authority about this. They said they won't do anything. Will not recommend this place to anyone.
very rude woman with braces at the front desk , if you ask her for anything she makes you pay more for towels and to exchange rooms , gets loud rolls her eyes i will have her name next time i post on here, they never have clean towels if you go and ask for some they will tell you in a few hours they will call they never do. blood on the walk way outside never cleaned it up!! other then that all the staff is so sweet. just mexican young lady with braces. i think she is the manager or something, but i KNOW they need a new one
The odor in the non-smoking rooms seem worse than that of average smoking rooms elsewhere. The walkways are so untidy and littered with all sorts. I think all that matters to the managers is the money
- Free WiFi in rooms and public areas
- Free parking
- Laundry facilities
Located in Fairbanks, Crossland Houston - Northwest is within a 10-minute drive of Houston Graduate School of Theology and Karbach Brewing. This 145-room hotel has in-room conveniences like kitchenettes, refrigerators, and microwaves. Memorial Park is also within a 15-minute drive.
The 145 air-conditioned rooms feature kitchenettes with refrigerators, microwaves, and stovetops. Guests can expect free WiFi and flat-screen TVs with cable channels. Free local calls are also standard. Weekly housekeeping is available.
Crossland Houston - Northwest features free WiFi in public areas, express check-in, and laundry facilities. Free parking is available if you drive. Front-desk staff can help secure valuables, and provide local restaurant recommendations.
Reviews from Trip Advisor
52% of guests recommend this hotelTotal of 11 reviews