Courtyard Houston North3.0 out of 5.0
Recent guest reviews
A recent change of location of my company's training facilities makes this particular hotel an ideal place to stay. After a 10 day stay I am very happy to say that this Courtyard rates at the top of all the Marriott properties I have stayed at thru many years of business travel. The room is excellent.....wonderfully comfortable bed (my wife loved it!)....exceptionally clean and perfect air/heating. Can't say enough about the staff....Manager Martha and all the front desk, bistro and housekeeping people were exceptional. Special kudos for the bistro....excellent fare, especially the salads (couldn't get enough -- cobb, asian chicken and caesar -- plus tasty sandwiches. I am very happy to say this was just the first of half a dozen extended stays this year.
I stay here frequently when I have an early morning flight out of IAH. It is convenient to get to, nice rooms, clean and quiet. I am able to leave my car for the period of time I am gone. Arrive back late, stay overnight again and drive home the next day. This last visit the shuttle driver was so helpful and the night desk clerk went above and beyond to assist me. I will be back again.
Very accommodating. We arrived late and they had everything ready for us. Lovely staff. Great breakfast also :-) We appreciate the goody bags too. And the decorations for Super Bowl were nice. Can't say enough.
Jill the young lady at the desk the night I checked in was wonderful. The renovations are great. The rooms have such a warm feeling to them. I was able to get a ride to a local restaurant and the driver was pleasant. I would return to this property if I ever come to Houston again.
Courtyard's used to be one of my favorite Marriott brands but after the major overhaul a number of years ago they lost, for me, some of their appeal. Don't get me wrong, I'm a diehard Marriott loyalist staying at one Marriott branded property or another it just that Courtyards aren't what they used to be. Given all if that, they are still nice properties and this one is convenient to the airport and downtown. It's always clean and staff is personable. Whenever I'm in Houston for business it's where I always stay.
Here at the courtyard once more. The hotel has a nice lounge and dining facility but the reasons I continue to stay here are the rates are reasonable and the rooms are always clean! It feels good being able to trust my pillows are clean when I lie down at night.
My business partners and I stayed here last week and as the review title states we were not overly impressed. The lobby was your typical "Courtyard" style and in great shape, but the moment you step into the elevator and more importantly into your room there isn't much to brag about. The smell was quite dingy in our room. Bathroom was outdated and dirty. We found loose hairs everywhere, the beds didn't smell fresh at all. Overall I wasn't impressed and for the amount we paid, there are better options near the airport.
We love staying at Marriott properties and having been doing so for thirty years. We lost a little of that love with this property. In our single experience, the Marriott Courtyard Houston North is a tired property with nighttime employees who are tired of guests. Let me preface by saying storms had hit the Houston area, our flight was late and thousands were stranded. No rental cars to be had, taxis were at a premium and available hotel rooms were non-existent. We had (fortunately?) made reservations six hours earlier knowing that we would miss our connecting flight out of Houston and it would require us to stay overnight. When we made our reservation, this was the only Marriott property available that was close to the airport (four miles away). We arrived in the hotel lobby around 1:30am to find the night check-in person arguing with someone attempting to check-in. She ended their conversation abruptly by turning to us and asking, “Can I help you?” We told her we had a reservation and she replied there were no rooms. My husband proceeded to show her our guaranteed confirmed reservation and she continued to say, “It does not matter. We have no rooms.” Repeatedly. All in all, eight guests with confirmed reservations were told there were no rooms. Repeatedly. Frustrated that we would not leave, the night clerk, at one point, looked me straight in the eyes and told me to walk out the door. We waited. We had nowhere to go. Another nighttime employee arrived from the Residence Inn next door to help. He navigated around on the check-in computer and also told us no rooms were available. Three people who had cars gave up and left. We stayed. No taxis were available. This second night clerk then made reservations for us at another Marriott Courtyard on Louett Drive. He finally had to abandon moving us to that hotel because he could not find transportation. Then, an hour after our arrival, this second night clerk announced rooms were now available for us. No, no one had moved out. They just miraculously found rooms. The Marriott’s smoking-not-allowed third floor hallway smelled of cigarette smoke. Room 307. I turned off the loud humidifier contraption in our tired room. Truly not expecting much because it was an older hotel and we were now three-in-the-morning-exhausted, we didn’t even mind the hard bed . . . or the lights by the bed that did not work . . . or the telephone that did not work . . . or the hair dryer that did not work. Overall, the hotel is tired and in need of repair and updating; and, the nighttime staff’s treatment of their arriving guests was unprofessional, unhelpful, and just plain insulting.
Probably will be the last time for me at this location. The staff is very nice and friendly but the hotel like many of the Courtyards I have stayed at recently appear to need updating. Things just seemed a little dingy; maybe some new carpet or paint would help. I am loyal to Marriott but will probably try to find a Fairfield Inn next time - have been happier with that brand recently.
The hotel is very clean, it was a great stay! Let me tell you the young man at the front desk is what makes this hotel great, His name is Martin he made a stumble we had that was going straight hell great again, he rearranges our hotels and transportation in another country, he even checked in our luggage at the airport he helped out on serving the food we ate at night even provided milk for my kids. And I was shocked to see him back in the morning to help shuttle the driver with our bags, I guessed he was a supervisor only to find he wasn't what a bright spirit Good job management for hiring people like him
Reviews from Trip Advisor
54% of guests recommend this hotelTotal of 85 reviews