Comfort Suites2.5 out of 5.0
Recent guest reviews
I had a conference in February and stayed here. The front desk personnel was very pleasant and able to efficiently check in and advise components of our trip. Room was nice AC was ice cold which I love. Breakfast was available in the am with variety. It was well lit at night which I thought was positive.
There are 5 people in our group and I reserved a two-bed suite with a sofabed. When I checked in, I requested 4 room keys. The customer service representative refused to provide 4 room keys and stated "We only provide two room keys for security reasons.". What? I've never heard of it. I've been staying in Comfort suites many times recently and they all use the same room key systems. I had never had any trouble requesting 4 or even 6 keys in the past. The customer service representative at the counter was unfriendly and borderline rude. The room is not great either. The refrigerator door was broken. The room walls has patches and unpainted spots. You don't want to stay here if you have other options. The hotel wifi doesn't work at all.
I would not recommend this hotel UNLESS you have an attitude problem. Fake smiles, fake courtesy, and horrible guests...The guests and the staff. Nice on the outside horrible atmosphere on the inside.
We stayed at this hotel for one week and the staffs working there especially those at the front desk had made us felt at home. They were courteous, friendly and genuinely caring! The hotel room was spacious with a living area and come fully equipped with microwave oven! Room was clean and comfortable. The complimentary breakfast was good as well! The hotel located right on Highway 6, the main artery for the "Energy Corridor" so it's conveniently closed to Exxon-Mobil and other major corporations. The hotel also was right next to a shopping center and supermarket so it's convenient for shopping.
Visiting Houston neighborhood and need an place to spend the night, Comfort Inn is. Clean Cozy and Comfortable Rooms. Hospitable And Welcoming Employee. Free Stuff Included (WIFI, Breakfast, and Gym). Pricing is not attractive but comparable if you reserve same day. Will Stay Here Again.
I just stayed for one night to do a sport show on cricket which was played at Moosa stadium Pearland, TXand, I find my stay comfortable, staff is good along with nice breakfast and location is very convenient.
Selected this place because of its location....around the corner from Signature Manor. I had to attend a wedding at this venue and did not want to make the long drive home after midnight. Can't say how welcoming this place is. Clean can't describe it....spotless maybe. Plenty of places to eat near by...one right across the street....others a short walk or drive. Breakfast was the average extended that you get at hotels but eating area is quite large. A little road noise in rooms that face the front, so ask for a room on the back side of the hotel.
i have been a guest at this hotel for the past 3 years normally I love this place friendly staff clean however my recent stay has been by far the worst one ever I booked 2 rooms for a 3 night stay as always and informed Ivory that it would be paid for separate she assured me that she would make a note in the computer however when I arrived not only had she put me in a handicap room with no tub but she failed to put the note in for the separate payment however Angel fixed it and made a note of it I checked in room 116 my guest were for 114 after I checked my account I had been charged for the total of 2 rooms 285 so I informed the front counter and requested to receive the key for the other room since I had already paid for it the next morning my guest were not allowed to enter their room because they were told that the room wasn't paid for so they had to pay the 285 again I was livid by this time. I called the manager who hasn't been available to speak with me I spoke with tiffany a front desk manager she informed me that a credit was suppose to go to my account for the 285 she even emailed me the proof however 2weeks later still no refund I call the hotel back Ivory the front desk lady who initially medded up my reservation states that I was charged 285 for a no show because I had 3 rooms reserved I informed her about the email conformation that She sent me that clearly has 2 rooms and I also informed her how is it possible to be a no show when I checked in. here it is almost a month later still haven heard from the manager MIKE nor have I received my 285 dollars back . I am so disappointed in this hotel the front desk clerks with the exception of Angel are not as good as they were when we first started visiting Houston maybe and hopefully with this review someone will read it and look into this matter if all else fails
I brought my kids here for the wknd for a little fun..Manager is great an very professional. Front Desk Angel was awesome!! Anything that I needed she was more than happy to assist me. Pool was nice breakfast was good..no complaint what's so ever. I would recommend anyone an everyone to stay here when visiting. The location is so convenient. There's plenty of restaurants, shopping, an activities for the kids close by. Overall this is a great hotel.
Stayed here in Aug. Hotel was very nice, clean and quiet but quite a hike from I10. Too long to get there when you're tired but the bed was very comfortable, so I guess that made up for some of time it took. Breakfast was the normal fare at most hotels. Don't know if I would stay there again unless I had a reason to be in the area.
Reviews from Trip Advisor
58% of guests recommend this hotelTotal of 38 reviews