Hot Springs Village Luxury Hotels

"Our bed had hair in it prior to us using it. I wore my flip flops in the shower and walked out with a wad of hair (not mine) stuck to my shoe. Bathroom wall and door frame had brown spots(wall was cream color). Bathroom door did not shay shut and would open on its own and no lock to keep it shut. And then there was Jeff, a 1 1/2 inch cockroach. I have been a social worker for 26 years and never saw a roach this big! Checked out of the room this morning and was not asked how my stay was. I’m thinking guests aren’t asked because they already know. Lobby looked nice but the room was a dump! Will never return!"

"Very clean lovely staff thin walls ha "

"We were in a basement room with a view of the staircase. Check in is nonexistant after 5. You’re given a 2 page dissertation of rules to sign and drop off,then expected to run a credit card down for incidentals by 8am. Why don’t you consider staffing the place.The carpet needs removed it’s filthy. The tv needs to be properly mounted with the wires hidden and the components on a higher shelf. They are on a sofa table that doesn’t allow the kitchen table to be placed for use. You can’t get to the stovetop or microwave because the tables in the way. Everything worked. The shower pressure was poor and the shower head was too low. It’s pretty tired for the price. Hot Springs Village has a lot to offer. Great restaurants and beautiful golf courses. I think there are better places to stay. "